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Reviews of Oak Plaza Hotels - East Airport

3 out of 5
Oak Plaza Hotels - East Airport
East Airport Hotel, Dede Plaza, Close to Action Chapel, Accra, Greater Accra

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 138 reviews" "
Rating 8 - Good. 54 out of 138 reviews" "
Rating 6 - Okay. 23 out of 138 reviews" "
Rating 4 - Poor. 5 out of 138 reviews" "
Rating 2 - Terrible. 8 out of 138 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Staff are great.
Stayed 2 nights in Apr 2024
Response from Oak Plaza Hotel on 10 May 2024
Thank you Michael for sharing your feedback with us. We look forward to welcoming you soon.Best regards

10/10 Excellent

Delon

The service was outstanding
Stayed 12 nights in Feb 2024
Response from Oak Plaza Hotels and Suites on 11 Mar 2024
Dear Delon, Thank you for taking the time to share your positive review. Thank you again for choosing us. We look forward to welcoming you back soon! Sincerely, Oak Plaza Hotel

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to dining and shopping options. The door of the shower was not aligned properly so water escaped when I showered. Room 222.
Stayed 4 nights in Mar 2024
Response from Oak Plaza Hotels and Suites on 11 Mar 2024
Dear Peter, Thank you for taking the time to share your feedback. Be assured that we have taken this feedback seriously and will move on to resolving it. Thank you again for choosing Oak Plaza Hotel. We look forward to welcoming you back soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Adjoa

Stayed 2 nights in Jan 2024

10/10 Excellent

Sanwo

Stayed 1 night in Jan 2024

10/10 Excellent

ismail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean and well maintained. Courteous staff
Stayed 1 night in Dec 2023

2/10 Terrible

Christler

Stayed 1 night in Oct 2023

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was a nice hotel, except the wifi is a little slow and the hallways are a little warm, other than that everything else was great
Stayed 1 night in Sep 2023
Response from Guest Relations on 17 Oct 2023
Dear Bernard ,Thank you for your excellent rating and positive feedback. We're delighted to hear that you had a nice experience at our hotel. We apologize for any inconvenience caused by the slow Wi-Fi and warm hallways, and we'll work on addressing these issues to ensure a more comfortable stay. Your input is valuable, and we hope to provide an even better experience during your next visit. Cheers

10/10 Excellent

Candice N

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay here!! It was a nice ending to our beautiful honeymoon trip. The rooms, restaurants, food and staff were all wonderful. We enjoyed relaxing by the pool with our drinks while listening to great music. We will definitely be coming back!!
Stayed 2 nights in Aug 2023
Response from Guest Relations on 17 Oct 2023
Dear Candice,We're absolutely thrilled to hear that you and your husband enjoyed your stay at our hotel and that it marked a beautiful ending to your honeymoon trip. It's wonderful to know that you found our rooms, restaurants, food, and staff to be exceptional. We're delighted that you had a relaxing and enjoyable time by the pool with great music and drinks. We look forward to welcoming you both back for more memorable experiences in the future. Cheers

10/10 Excellent

Adjoa

Liked: Cleanliness, staff & service, property conditions & facilities
I was a lil sad because i didnt get to experience the place due to emergency had to cancle but im happy everything was resolved and will make it up and book again hotel to experince it.
Stayed 2 nights in Aug 2023

2/10 Terrible

Julie

Stayed 1 night in May 2023

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
ENJOYABLE
We enjoyed our stay for the most part, however found the room itself to be very small. This made it difficult to have space for our belonging. The hand held shower fixture had a kink/crack in the line causing it to not function properly. This was somewhat inconveinient. The location of the hotel is very convient and within walking distance of The Palace Mall. The complimentary breakfast was very, very nice. The service workers were very accomodating and the food choices were extensive, including local favorites as well as continental offerings. The daily fresh cut fruits and juices were especially delicious. We sent a few items to be laundered and that service could not have been better. Items cleaned/pressed and returned promptly. I found it odd that the pool was treated as a restaurant/nightclub (Jam Rock), more than as a pool, with the pool closing at 6:00 pm and serving only as ambiance for the restaurant/night club. Service at Jam Rock at times was very slow, the bar at times did not have necessary supplies needed for menu items offered. I tried leaving a "pool tip" at check out as suggested in the Hotel Information Book found in the room but employees at Reception seemed to unfamiliar with the term.
Stayed 6 nights in Mar 2023

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff were great and happy to help. Will stay there whenever again. Thanks
Stayed 1 night in Mar 2023

8/10 Good

Rhonda

Liked: Staff & service, room comfort
Ok for a night away.
The Oak Plaza hotel is a lovely little hotel. First impressions were good. A little more attention to detail is needed but for a night away it was alright.
Stayed 1 night in Dec 2022

8/10 Good

Barbara

Travelled with family
Liked: Amenities, property conditions & facilities
Street leading to the hotel always traffic congested

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best check in

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel. Service was excellent, staff very helpful and friendly. Breakfast buffet was excellent.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jason

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Business traveller
Rooms are smaller than what’s being shown on website. Bathtub too high and deep therefore having to stretch to get in. Only one small soap on the hand. Ordered room service and the waiter couldn’t explain the payment system and charging me double. Very poor standard
Stayed 1 night in Oct 2022

10/10 Excellent

Glan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean, accessible and close to a mall with plenty of food options.
Stayed 4 nights in Sep 2022

6/10 Okay

Mohama

Stayed 2 nights in Sep 2022

8/10 Good

Ma-Luschka, Tampa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. It is a location with great access to stores walking distance which is extremely helpful with the traffic in Accra. The Jamaican restaurant on premises is an added value and the live band on Fridays is a gem.
Stayed 3 nights in Jul 2022

6/10 Okay

Jamal

Business traveller
Average hotel with avg service food not wawoo
Stayed 4 nights in May 2022

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

10/10 Excellent

Kebbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2022

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure
Stayed 1 night in Mar 2022

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very goog staff
Stayed 1 night in Feb 2022

10/10 Excellent

Gifty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing as always and friendly staff
Stayed 5 nights in Dec 2021
Response from Gottfried on 14 Jan 2022
Dear Gifty, We appreciate you taking the time to provide feedback on your stay. It was a pleasure to have you with us and thank you for your positive feedback and warm endorsements. We look forward to welcoming you back on your next visit. Cheers!

10/10 Excellent

Chinazaekpere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was polite and give excellent service. They went above and beyond to help. Quiet and clean
Stayed 6 nights in Nov 2021
Response from Gottfried on 14 Jan 2022
Dear Alma, it was a delight to have you with us and thank you for your approving feedback about our hotel. We are happy you enjoyed every bit of your stay with us. Our aim is to give valued guests pleasant experiences and we are glad your entire stay was a memorable one. We hope you choose to stay with us again any time you are in Accra. Cheers!

8/10 Good

Bernard

Stayed 2 nights in May 2021
Response from Marketing Executive on 9 Jun 2021
Dear Bernard, it was a pleasure to have you with us and thank you for your positive feedback about our hotel. We look forward to hosting you on your next travel to our hotel. Cheers!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from General Manager on 24 May 2021
Dear Deborah, It was a pleasure to have you with us and thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to hosting you on your next travel to our hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I always stay here when in Ghana and absolutely love it. Newly renovated spaces. Looks great with great food and staff. Very friendly.
Stayed 1 night in May 2021
Response from General Manager on 24 May 2021
Dear Valued Guest, It was a pleasure to have you with us and thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to hosting you on your next travel to our hotel.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2021

6/10 Okay

Yinka

Stayed 13 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East access to Accra, Jamrock. The New joint at the hotel. Amazing Staff Leslie, Gotttfred, Collins, Benji.
Stayed 14 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and pleasant. Food was great and the room and environment was very clean.
Stayed 1 night in Dec 2020

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with quality of service.
Stayed 1 night in Dec 2020

4/10 Poor

Riaan Henry

Business traveller
Disliked: Property conditions & facilities
Shower designed for a person who is 1500mm High,..pool not working and wasnt told this before hand, Gym in shocking condition, was told this is amazing, breakfast is average, banging from morning till noon, difficult to do business with that.Fridge does not cool water...
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great experience
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property had very few amenities. There were no activities to do in evening on property.
Stayed 6 nights in Feb 2020
Response from Marketing Exec on 18 Mar 2020
We are grateful for all feedback from our clients with an interest in our business as it allow the hotel to improve our products, services and offerings, assuring continues improvements as well as ensuring we maintain consistency in our guest’s experiences at our Oak Plaza hotels.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable & the Air works great
Stayed 2 nights in Feb 2020
Response from Marketing Exec on 18 Mar 2020
It was a pleasure to have you with us and thank you for your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to hosting you on your next travel to our hotel.

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here several other times and no issues. Were pleased. Those times we book on our own and had a great room. This time however the room was very small. I hardly had enough room to walk on the left side of the bed. And the head of the bed on the right side slanted down. slanted The shower never warmed up at all.
Stayed 3 nights in Feb 2020
Response from Marketing Exec on 18 Mar 2020
We are grateful for all feedback from our clients with an interest in our business as it allow the hotel to improve our products, services and offerings, assuring continues improvements as well as ensuring we maintain consistency in our guest’s experiences at our Oak Plaza hotels.