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Reviews of Accra City Hotel

2.5 out of 5
Accra City Hotel
Barnes Road PO BOX 12720, Accra, Accra Region

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 106 reviews" "
Rating 8 - Good. 51 out of 106 reviews" "
Rating 6 - Okay. 26 out of 106 reviews" "
Rating 4 - Poor. 10 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Allison W.

Great for an overnight stay.
I was traveling to the U.S. and had to overnight in Accra. Novotel was clean, staff friendly, and the food tasty (although the room service a bit slow).

6/10 Okay

James, London, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In need of upgrade - staff very pleasant
This hotel needs a general upgrade. On arrrival the TV, wifi and safe did not work properly. By the time I left the TV had been repaired and the wifi was a little better than before. Novotel must understand that a good wifi connection is essential for business travellers. We don't necessarily enjoy meeting each other in the bar and loby area because our wifi connection keeps fading in and out in our rooms. On the plus side the staff were very pleasant. The only downside was refusing a late check out because the "hotel was full" - ordinarily I would accept this, but as they did not clean my room before 2 - 3 pm each day I could not see how it mattered. The food was reasonably priced and the breakfast better than expected.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The airport transfer service was good and also the buffet breakfast. The air conditioning unit in my room was very loud and the room felt a little bit damp.

6/10 Okay

Simon N., Nairobi, Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel at the City Centre
Stayed at Novotel for business visit. Staff very friendly. Room a bit stuffy but very clean. Food variety was super! Close to all facilities

10/10 Excellent

Olatunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Victoria , Nigeria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel in the city centre
I spent 5 nights at Novotel and loved it.The only thing I had a problem with was the staff.They were not very hospitably, they never used to greet.The staff were highly unfriendly but food was good and room was very clean.

6/10 Okay

Arik, Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good
Sinc with former resident hair... beth needed serious repairs, bufe was with big variety but not tasty

8/10 Good

kevin, Umhlanga

Liked: Cleanliness, staff & service, room comfort
Safe Bet Accra
Service levels have improved in the restaurant. The pool/bar area always a nice place to relax and reply to emails. Internet works better as well. Found out that they will refurbish the hotel soon. Only gripe is that you have to grab a taxi to go anywhere interesting and the taxi's based at the hotel rip you off.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rudal

Liked: Cleanliness, room comfort

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable, ideal for business, friendly service
excellent location for business and great service. the food is lovely and varied and the wifi connection fair.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Accra City Centre
I was in Accra for an exam and that is what I was preoccupied with. Also I stayed for only one night, but the little time I spent was pretty good.

8/10 Good

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back..
Had a really enjoyable 2 night stay here for a work trip. Friendly staff and even bought 2 of the paintings hanging in the lobby!

6/10 Okay

Ali Sarhan

Liked: Room comfort
Disliked: Staff & service

8/10 Good

parky1982, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our time here...
We have just returned from a stay in Accra where we spent 6 nights at the Novotel. Although we hadn't previously stayed here members of our family had 5 years ago. We decided to give it a go and were very pleasantly surprised with what we found! We were given a room on the 4th floor in a modern room, refurbished since we last visited along with other areas of the hotel. The room is an average Novotel room, it was comfortable and modern, no frills but a decent room. The hotel was very clean, the pool was crystal clear, far cleaner than other hotels we also visited. The staff were friendly, although I think our 2 year old daughter helped on this front! We initially booked 4 nights, but extended our stay as we felt very comfortable and safe at this hotel. The food was ok, I would recommend the pizza! We will definitely return to this hotel, it had a nice feel to it and slightly cheaper than other nearby hotels.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
The room was rather dark, couldn't read properly!
Stay was relatively okay. However, there was no reading lamp in the room which is very inconvenient. The room didn't smell sufficiently fresh. The airco seems to blow in old air. There was no plug socket in the bathroom or near a mirror so that I couldn't style my hair properly.

8/10 Good

EPee, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
After having travelled through 3 other countries on business without any issues with my hotel bookings, I was shocked to arrive at Novotel Accra to be told that they could not find my booking. In any case, they offered me a room for the night on the proviso that I contact Expedia to sort the issue out. I felt it was very nice of them to offer that, without me having to pay first, as I was quite exhausted by the time I arrived at the hotel. The issues were sorted out the following day, but it was very nice of Novotel to allow me stay without having to pay extra that first night. Furthermore, the staff who attended to me that first night was very helpful, and throughout the rest of my stay, the staff were friendly.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Functional international chain in city centre
The Hotel is very tired . The facilities are scruffy . Business centre almost non existent. The breakfasts are below average .Internet facilities are poor and intermittent.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Lovely hotel in lovely location, very relaxing. Staff was most helpful and attended to all our needs. Outdoor pool area was a delight.

8/10 Good

Daniel B, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel with accessible transport.
The hotel offered very good value for money with very polite staff and relaxed atmosphere. The food was adequate with ample choice. Room service was very prompt and reliable. We found it difficult understanding the telephone bet the staff assisted. Only complaint was the lack of tourist information available for first time visitors and the staff had to direct us to ask the taxi drivers for directions and venues. However we had a regular driver who was very knowledgable and trusted with very good suggestions and was quite protective.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
would stay here again if in accra it was comfortable in all the aspects of the hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Will definitely stay there again. Fitness facilities work-but airconditioning a little low for them. Food is good. I thought the staff were lovely. Definitely a good choice.

6/10 Okay

Verified traveller

8/10 Good

Jay, JNB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for business travellers

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

6/10 Okay

c debaveye, rsa

Disliked: Property conditions & facilities
ok

8/10 Good

OLOLADE, LAGOS

Liked: Cleanliness, staff & service, room comfort
A MUST FOR ALL TO VISIT
SPENT 4 DAYS IN ACCRA AND NOVOTEL MADE ME FEEL I'M HOME AWAY FROM HOME.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
reasonable location for Conforence Centre Exhibiti
My stay was enjoyable and the hotel did it's best - however, it is a little tired and requires renovation and upgrade. The staff were very good, courteous and helpful - always happy. We ate on one occation at the Movenpick hotel close by, the Novotel was better in food quality and service, however the Movenpick is a new hotel and the decor and ambience showed.

8/10 Good

Jeremy, Tavistock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Staff most helpful

8/10 Good

Jan H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms with flawless internet connection and a well functioning shower/bathroom. Anything you can desire at breakfast. Bar with snacks menue also ok and Food in Restaurant super.

6/10 Okay

Wale, Kent, UK

Liked: Staff & service
Disliked: Property conditions & facilities
SHOULD ASPIRE TO REACH EUOPEAN STANDARDS
Better cleraning supervision is required. Carpet choice based more on utility than comfort or aesthetics. Some towels have reached the end of their life, particularly for a 4 star hotel. On the plus side, the poolside is very calming and staff were very helpful. Even number rooms overlook the pool. If your children are competent swimmers and are old enough you could possibly keep an eye on them from your suite.

6/10 Okay

yassine

Liked: Property conditions & facilities, room comfort
Very disappointed about the wireless access and telephone signal levels inside the hotel. Apart from that, good service overall and restaurant food is of good standards and variety.

8/10 Good

Ken W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A pleasant stay, convenient location, Everything worked perfectly, very good restaurant helpful and pleasant staff. Beware that at busy times it can take up to an hour to get to the airport.

6/10 Okay

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Functional but expensive
Hotel is convenient, food is good and has all modern facilities. Room ok. Airport drop off very handy. But for what you get, I thought quite expensive. .

8/10 Good

Dr Lawal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel Withim the City Centre
The hotel is conveniently located close to all amenities. The hotel also offers airport transfer and the quality of service was very good

6/10 Okay

Lena

Liked: Cleanliness, property conditions & facilities, room comfort
reasonable in many ways
Very difficult to reach by phone, but when you are there, many things function. Pick-up from airport: perfect. Clean and beautiful swimming pool side. Meals of good quality, service sometimes quick! Reception at midday: you have to wait for everything at least for half an hour. Many mistakes in invoice: rooms charged twice, note of currency missing, return to airport booked for Monday, order written for Sunday. But still, the staff tries the very best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Pallavoor, London, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not good enough for a business stay
The airconditioning in the (so called) lobby as well as room was not effective, inspite of requesting the staff to improve it(atleast in the room). The TV was not good in terma of picture quality and also in the channels offered.The breakfast was nothing to write home about. imagine the money exchange counter not having British pounda but onlt Dollors. Lot of scope in improvement in all these aspects.

8/10 Good

Dr. V.V. Belavadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to my office location
On my arrival at Accra, my first time in Ghana, I was surprised that Hotel had made arrangements for my pick up from the airport. The staff at the hotel were very kind and good mannered. The room was excellent and clean.I stayed in the hotel for one day and then moved to CapeCoast University. I stayed again for another day on my return. I am glad that I chose the right hotel to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Professionals
The staff and service was great!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rick, Royal Oak, MI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accra Short Visit
Nice location not far from Accra Airport. Lots to see in the area. Restaurant and bar were very nice. Rooms were clean and the staff was very friendly and helpful.