Terrace/patio

Reviews of Niagara Hotel

3.5 out of 5
Niagara Hotel
4079 Kojo Thompson Road, Accra

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 107 reviews" "
Rating 8 - Good. 38 out of 107 reviews" "
Rating 6 - Okay. 27 out of 107 reviews" "
Rating 4 - Poor. 14 out of 107 reviews" "
Rating 2 - Terrible. 9 out of 107 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Stayed 3 nights in Feb 2024

8/10 Good

Eugene

Stayed 28 nights in Jan 2024
Response from M.D on 13 Feb 2024
Dear Mr.EugeneThank you for your review,hope to have your company in the near future.As we are continuously upgrading our services, hopefully you find us to be as you have graded us.Kind regardsNiagara hotel

6/10 Okay

Albert, Freetown

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly. There was no fridge in my room. No hot water after the first day. Limited food menu in the restaurant. Lot of improvements need to be done. The environment is noisy.
Stayed 3 nights in Nov 2023
Response from M.D on 12 Jan 2024
Dear SirThank you for your review, we apologise for the inconvenience, will maeit up to you next timeour apologies againkind regards

10/10 Excellent

emma

Stayed 1 night in Nov 2023
Response from M.D on 12 Jan 2024
Dear Miss EmmaTank you for your review, it was a pleasure having you among uskind regardsNiagara Hotel

8/10 Good

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from ramiz on 11 Nov 2023
Dear Mr.MosesThank you for your reiew, hope to have your company next time you are in townkind regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn’t s like seen on the internet, the shower was dirty.
Stayed 1 night in Aug 2023
Response from Ramiz on 12 Sept 2023
Dear SirThank you for your review..there is no need for animimosity, you can identify yourself by your reservation name.we always look to improve ourselves given the reviews and we work on our short comings, but how would I know you are genuine and follow up on what is happening if you do not identify yourself, and follow the house keeping who is responsible for your room.kindly can you give us your name so we can attack this problem in order to solve it.thank you and kind regards

6/10 Okay

EJIKE

Stayed 4 nights in Jun 2023

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No towels or soap provided and water tap not working at all
Stayed 2 nights in Dec 2022
Response from GM on 15 Dec 2022
MR GARYIAM SORRY TO LET YOU KNOW THAT YOU ARE NOT TELLING THE TRUTH TO AVOID CALLING YOU ANY OTHER NAME, YESTERDAY YOU ENTERD AND YOU SET YOUR HEAD YOU WANT TO GO SOMEWHERE ELSE, AND WE TOLD YOU, YOU CAN GO, BUT YOU BOOKED A BASIC NON REFUNDABLE PRICE, AND WE CAN NOT REFUND THE MONEY, YOU OPTED TO STAY AND WE MADE YOU CHOOSE ROOM OF YOUR LIKING, FIRST YOU OCCUPIED ROOM 211 AND YOU CREATED A PROBLEM THAT THERE IS NO WATER, AND WE SHOWED YOU THERE IS WATER, AND YOU ASKED TO BE MOVED, WE MOVED YOU AND YOU CHOSE ROOM 214, THEN ALSO YOU COMPLAINED THAT THERE IS NO WATER IN THE ROOM TO EXPEDIA AND WE CAME TO YOUR SERVICE AND WE ASKED YOU WHY ARE YOU CALLING EXPEDIA AND COMPLAINING THAT THERE IS NO WATER, WE SHOWED YOU HOW TO OPERATE THE WATER, AGAIN WE ASKED YOU IF ALL IS OK, AND YOU SAID YES, YOU NEEDED THE FREE WIFI, WE GAVE YOU THE PASSWORD TO LOG, AND NOW YOU ARE COMPLAINING NO TOWELS AND NO SOAP, NOW THAT IS NOT CORRECT, AGAIN I DO NOT WANT TO CALL YOU OTHER NAMES. THE HOTEL IS FULL, ARE YOU TELLING ME ALL ROOMS HAVE NO TOWELS AND NO SOAP, OR WE ARE DOING THAT TO YOU JUST OT MAKE YOU IRRITATED. YOU HAVE COME WITH THE NOTION OF GOING SOMEWHERE AND WHEN WE REFUSED TO REFUND, YOU OPTED TO CALL EXPEDIA FOUR TIMES LAST NIGHT AND WE EXPLAINED TO EXPEDIA WHAT YOU WANTED TO DO, AND WE ARE FULL AND ALL IS HAVING GOOD TIME, WE DO NOT KNOW WHY YOU ARE DOING ALL THIS FUSS... IF WHAT YOU ARE SAYING IS TRUE, YOU COULD CALL THE RECEPTION AND WE WOULD DEFINITELY PROVIDED YOU WITH WHAT YOU NEED, BUT FOR AN ALTERIOR MOTIVES YOU DECIDED TO SEND SUCH A REVIEW.. DEFNITELY NO HOTEL WOULD HAVE YOU AS A GUEST WITH SUCH AN ATTITUDE.

2/10 Terrible

Anathalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from M.D on 1 Nov 2022
Thank u

8/10 Good

Dorothy J

Stayed 1 night in Sep 2022
Response from M.D on 28 Sept 2022
Dear Mrs.DorothyThank you for your review.hope to have your company again in the future.Kind regardsNiagara

4/10 Poor

Cassia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Carmela

Liked: Cleanliness, staff & service, amenities
The best aspect of this property is the people who work at the hotel. Terrific! Helpful and kind. Gladys, the cook, is also wonderful. She works magic. I will certainly stay here again.
Stayed 2 nights in Jun 2022
Response from Ramiz on 3 Jul 2022
Dear carmela Thank you for your review.it was a overture having among us.we wish to see you again when in accra. Thank you again and kind regards

8/10 Good

Ismail, Poughkeepsie

Stayed 6 nights in Jun 2022

8/10 Good

Afeez

Stayed 6 nights in May 2022
Response from Ramiz on 30 May 2022
.r.afeez Thank you for your comment.we appreciate it.hopfully will have your company in accra when you are in town Thank you and kind regards

6/10 Okay

Ibila

Business traveller
Liked: Cleanliness, property conditions & facilities
Old hotel.
Stayed 5 nights in Apr 2022
Response from M.D on 5 May 2022
Thank you for your review.ir was pleasure to have your company Kind regards

10/10 Excellent

PEACE C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Ramiz on 22 Mar 2022
Dear peace It was our pleasure having your company among us.hope to see you again in the near future. Kind regards

8/10 Good

bamidele

Liked: Cleanliness, staff & service, room comfort
nice
nice reception, calm and clean
Stayed 3 nights in Feb 2022
Response from Ramiz on 6 Mar 2022
We thank you for your review.it was a pleasure having your company among us.looking forward to have you as a guest in your next trip to accra. Kind regards Niagara hotel

10/10 Excellent

Alhaji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2021
Response from M.D on 11 Jan 2022
Dear sir Thank you for yourcreview.was pleasure having you among us. Kind regards Niagara hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Md on 4 Jan 2022
Dear sir/Mme Thank you for your review.hope to see your company among us soon Kind regards Niagara hotel

4/10 Poor

Kevin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were good. But not worth the money . They added laundry yet I was charged just for pressing of my clothes and washing of my things . Damn . Room was too small and shower didn’t even flow well . This hotel really needs a good renovation
Stayed 6 nights in Dec 2021
Response from Rh on 26 Dec 2021
🤔 they washed and pressed your things for fee..hmmmmm and they should not charge you for this service hmmmmmm.enough said.

4/10 Poor

Jovannie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2021
Response from Rh on 25 Dec 2021
You are a kid and you deserve no response.you booked basic non refundable and it is self explanatory or you need a dictionary to make you understand.stop being a child.

6/10 Okay

william

Can be better
Stayed 1 night in Dec 2021
Response from Md on 12 Dec 2021
Dear sir Thank you for your review.kindly we ask you to give us your view on what to improve to get better.you can use this app or niagarareservation@gmail.com Thank you for taking the time to review us Kind regards

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff make the hotel pleasant
It's quite a comfortable hotel but the best part of the hotel is it's staff and the excellence with which they render services and how resourceful they are especially Mr. Richard, Ms. Pricilla, Mr. Michael and Mr Winner. The food is top-notch compliments to chef, and the gym is superb. All in all it was a nice place
Stayed 5 nights in Nov 2021
Response from Ramiz on 7 Dec 2021
Thank you.hope to have your company among us soon Have a great day

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The hotel was furnished with old or obsoleted items and the room’s bed sheet, cushions, curtains, etc. are no clean and do not deserve for a ‘3.5 star hotel'. Relatively the hotel's staff service is good.
Stayed 6 nights in Nov 2021
Response from Md on 16 Nov 2021
Dear Sir Thank you for your review.no need to keep yourself anonymous since you have given us a negative review..we know who you are and we have offered you to leave the property and just pay for one nite, eventhough you lost your telephone and we had to do our contact to get your phone which you badly need it as you are stranger here,not a word of thank you.however on the third day you came down and you told the manager that you decided to stay. no one pushed you to stay if you can afford a first class hotel..it is like I have a taste for champagne but a pocket for a beer..finally we thank you for your review and have a great day Kind regards Niagara

8/10 Good

Stefan

Liked: Staff & service
Stayed 4 nights in Sep 2021
Response from RAMIZ on 5 Nov 2021
thank you

2/10 Terrible

Aurelio

Disliked: Staff & service, property conditions & facilities
Sincerely disappointed
The place is in a heavily traffic prostitution area, at night not safe to go for evening romantic walks
Stayed 2 nights in Aug 2021
Response from Md on 26 Aug 2021
Dear Mrs Smith Thank you for your comment.you wanted a 5 star hotel to spend your honey moon with Mr.smith.you did not enter to hotel because the hotel you have in mind is not the same.your husband bargained with me to give him half of the reservation which I have agreed and at the end your put such a review..now what am I to do.prostetution is all over the country even outside whatever hotel you are staying in.in comparison to other areas we are in a good shape.there is water in my mouth I can't talk more then that. Hope you had your romance. Kind regards Niagara

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only reason why i am giving this hotel a 3 instead of a 5 is because (1.) they have it advertised as having an elevator and they do not have one and me being disable going up 2 flights of stairs was a hot mess(2.) Even tho the bed was big and pretty it was also hard as rocks lol and (3) the bathroom has very little space 2 ppl can not fit at one time. But other than those 3 issues the staff was great and very kind and pleasant and helpful location was great as well and the rooms are very spacious i would recommend this hotel just remember u get what you pay for....o yea and the WiFi couldnt have been any better
Stayed 6 nights in Jul 2021
Response from Ramiz on 4 Aug 2021
Dear sir/Mme Thank you for your review.our apologies for not having a lift now knowing of your restrictions.we are in a process to rehabilitate the building however the corona pandemic was the cause for postponing this job.the beds are a high density beds for your back.we could have changed the mattress if you have complained. We could have wished to give a bigger bath houses however we opted to increase rooms size to that of the bath.been in a 5 star hotels and bath houses are as big as yours.we are sorry for any inconvenience,suppose we have vacancy on the first floor we would have been happy to accommodate you on the first floor.unfortunately we were full on the first floor.finally we thank you for taking the time to rate us and hopefully we will see you soon to make it up to you. Kind regards Niagara hotel

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Excellent location
This hotel was definitely well situated plenty of action this is the part we loved most… We did not have to use our car, we walked anywhere we needed to go and there were plenty of vendors around. As far as the hotel we definitely liked the price. The breakfast was good and the staff were attentive.
Stayed 3 nights in Jun 2021
Response from RAMIZ on 9 Jun 2021
dear Sir/Mme even though we do not who you are , however it was our pleasure having you among us, and serving you hope to see you again kind regards Niagara Hotel

10/10 Excellent

fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from RAMIZ on 9 May 2021
thank you , we appreciate the comment, hope to see you again when in accra

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2021
Response from RAMIZ on 9 May 2021
thank you for using us, hope to see you again when in accra

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Location was the only good thing about this hotel. If I could give a negative rating I would. Terrible owner. Treats the workers like trash.
Stayed 22 nights in Feb 2021
Response from R on 26 Mar 2021
Dear sir/Mme thankyou for your comment, really we have no answer to your comment ,the hotel house keeping were taking care of you knowing you are staying a long time, even they suggest if you want to change the room for you as we know sometimes client need to change a room to change atmosphere, you said you are doing great where you are, and they were constantly knocking on your door to do the room , you only allowed them three times inside the room to clean for you, i really do not know where we go wrong, as for the owner is terrible, when did you meet the owner to make such a judgment on him, he met you the first day and checked you in, and you have never seen him afterward as i do not go out of my office,,, no wonder no workers left work since thy get employed, and they refuse to go to another place because we are terrible, thank you any way. hope you enjoyed at least our location which is accessible all over Accra, kind regards

10/10 Excellent

Amelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from RAMIZ on 16 Feb 2021
IT WAS PLEASURE HAVING YOU. HOPE TO SEE YOU AGAIN KIND REGARDS NIAGARA HOTEL

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room and the bathrooms were dirty.
Stayed 1 night in Mar 2020
Response from rh on 24 Mar 2020
thank you

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a Very Strange Property: female staff Actually raised her voice & spoke me as if I was a Child! She asked where I get my Towels which were white and softer than there I guess less valued Towels! I simply explained that I don’t work here! Why would she even think that I know where the good Towels were? It was even Stranger that the TV had (get this) three Remotes, which meant the TV was hard to turn or get someone to come turn on the TV...last night the WiFi & TV didn’t work & I was so tired of asking for Help, Every Day sometimes 2 or 3 times...I felt like “Just Shoot Me”
Stayed 5 nights in Feb 2020
Response from rh on 24 Mar 2020
thank you

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ramiz on 4 Feb 2020
thank you for using us, looking forward to have you soon kind regards Niagara Hotel

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from ramiz on 4 Feb 2020
thank you for using us , looking forward to have your company with us kind regards Niagara Hotel

4/10 Poor

Bill, Zurich

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice staff but facilities pretty run down. Not sure price is worth the venue.
Stayed 9 nights in Jan 2020
Response from RAMIZ on 22 Jan 2020
dear sir thank you for your comment, kindly let us know if you registered under the name bill or bill is a nick name of yours.if none of the above can you kindly give us your reservation name in order to address your issues thank you and kind regards NIAGARA

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from ramiz on 13 Jan 2020
thank you

8/10 Good

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stay was okay. They respond to complaints fast enough. Its an okay place to stay.....and very cheerful chef.
Stayed 2 nights in Dec 2019
Response from Ramiz on 11 Dec 2019
Dear Ken thank you for your comment, we appreciate your patronage, hope to see you in the futures, have a great day

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Just used the room to change my clothing , didn't sleep there. the hotel is situated on a busy main road, he outside of the property is presentable. Staff very nice and check in was quick Didn't like the look of the room it was very old and shabby. it looked more like an hostel than a hotel .
Stayed 1 night in Nov 2019
Response from ramiz on 29 Nov 2019
i would have loved to address your issue, but you kept yourself anonymous, therefore i do not know how to address it. all furniture is new and top rank, however it looks like we did not do a good job to please you, sorry about that, if you would reveal yourself, i could really have addressed the issue differently thank you and kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The quality of the bathroom was not up to best practice in Ghana even for the price range
Stayed 1 night in Oct 2019
Response from ramiz on 7 Nov 2019
thank you , was honored to have your company among us

6/10 Okay

Disappointed

Business traveller
Disliked: Amenities
The single room was very noisy as the windows are facing the busy street. Will definitely not book a single room again.
Stayed 1 night in Oct 2019
Response from Ramiz on 6 Oct 2019
dear sir thank you for using us, and we apologies for the inconvenience that you have faced, if you have complained to us we would have taken the matter in our hands to solve it to you to the extant of moving you to another room even if we have to upgrade you to a double room again our apologies for the inconvenience kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Their hospitality was awesome. I didn't like the fact that my towel wasn't returned on time after housekeeping.
Stayed 5 nights in Sep 2019
Response from ramiz on 13 Sept 2019
thank you, and it was a pleasure having your company among us

8/10 Good

KLG, Paynesville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Generally, a nice place to stay! Good staff, nice location, a very decent hotel.
Stayed 3 nights in Aug 2019
Response from ramiz on 13 Sept 2019
thank you, and it was a pleasure having your company among us

8/10 Good

Adeyinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but still functional
I enjoyed my stay. No serious issues except the wardrobe in my room wasn't functional. I also wish the building had an elevator.
Stayed 2 nights in Aug 2019
Response from ramiz on 13 Sept 2019
thank you, and it was a pleasure having your company among us

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019
Response from ramiz on 13 Sept 2019
thank you, and it was a pleasure having your company among us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019
Response from ramiz on 31 Jul 2019
thank you for your review, it was a pleasure having you among us

10/10 Excellent

Verified traveller

Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ramiz on 19 Jun 2019
thank you for your review, it was a pleasure having you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is right on main road, and look worn down. I can't decide whether i prefer how it look during the day or at nighttime. The room was large, so was the bed and I had requested the room in the photos, but initially they gave me a different room. This first room was just as large but much darker lot of browns and just didn't give me light energy. I spoke up and said i wanted the room in the photos as per my request, they checked and said it was available and i got transferred. On first appearance, the room is bright and large, however its clear the interior design is just a mix and match of any furniture together, there was a brown cupboard to the left of the bed which looked like it had seen better days. I didnt use it at all during my stay. The silver chairs placed beside the bed seemed pointless and quite dirty with obvious stains all over, again i didnt sit or use that area. a desk and chair and mirror across the room, also didn't match the decor. The bed was comfortable, however the duvet didnt appear very clean, there were holes and more stains in the duvet cover, making me scared to even open up the bed and get in, let alone look closely at the bedsheet. Bathroom was cleanish but old, shower is just an old showerhead with no pressure placed upright. Air conditioning is strong, There is no hot water, you have to call reception for it to be switched on, even then its only lukewarm. Staff are friendly, Cleaner is good at her job, not her fault facilities are old.
Stayed 4 nights in May 2019
Response from ramiz on 10 Jun 2019
now how can i see which room is this to see what is tge problem.the review is coming from.ananymous.if he or she is in kimdly let us kmow which room.are u in to address your priblem