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Hotel is nice with reasonably comfortable rooms. I was initially given a room right over the kitchen which was noisy and smelly but they did move me to somewhere more comfortable. This room was ok although some drain smells at times!
Food was good including a nice breakfast each day.
Some staff need to learn basic politeness. A please or a thank you is so nice! Bringing me my bill whilst halfway through a drink and maybe when I want another drink hardly makes me feel welcome.
Checking out and paying your bill is a real trial. As with some other hotels in Nigeria, once a transaction is approved there is an attempt to then write down all the credit card details onto their computer leaving it wide open to fraud! Doesn’t need to happen as it is a hotel policy only and when you refuse miraculously there is no problem! STOP DOING IT PLEASE!
John
Stayed 7 nights in Aug 2021
Response from General Manager on 7 Sept 2021
Thank you for taking time to report your constructive criticism. I sincerely apologies for poor services experienced during your stay. I can assure you that we had addressed these with Hods for further corrective actions to be taken. We rely on guest feed back as it links us back to the basics of striving the best guest service. We hope to have you stay with us again as your interest, concern and relationship are truly invaluable to us.
Good comfortable hotel with very nice rooms. Breakfast and most meals were good but a more varied room service menu would improve.
The check out procedures let the hotel down. Caught reception staff trying to input the whole of my cc number into their system after it had already been authorised. Totally unacceptable practice and needs to be stopped. When this pointed up got bad attitude which means won’t be returning!
There was a lot of noisy movement on my floor (Third Floor) during my stay. It appeared that the workers were moving some heavy machines on the floor. This made a lot of noise. Otherwise, all was good
Great. Clean. Efficient. Friendly. Well maintained.
Richard
Stayed 3 nights in Feb 2019
Response from Hotel General Manager on 5 Mar 2019
Dear Richard
Thank you very much for staying with us and for the review. We are always trying to improve and we appreciate your review and patronage. We wish you safe travels and look forward to welcome you back.
Nice room, attentive staff. However wifi was terrible... need to logon repeatedly, poor coverage (ok for laptops couldn't get wifi on my phone in my room).
The service was appalling, kept on messing up my reservation several times, couldn't get credit card reader to work, etc. Very slow Internet. Not recommended
Verified traveller
4/10 Poor
Verified traveller
14 Dec 2014
Liked: Cleanliness, room comfort
Disliked: Staff & service
Fine rooms, very poor service
The rooms themselves were fine. The service people were utterly incompetent. Internet very slow. Relatively safe neighborhood.
Hotel is overrated; staff mean well but lack training. Quality and choice of food is limited; food remains expensive compared to other hotels. Rooms are ok but internet service is very slow, at times very frustrating as you need to log in every time you use the internet.