Dear Victoria,Thank you for your feedback and we sincerely apologize for your negative experience. As regards the description of our apartments on Expedia, we would ensure a correct description (pictorial and verbal) is uploaded for proper identification. A thorough investigation as regards the other complaints will be done and attended to promptly.We sincerely appreciate your feedback and we will ensure this is attended to promptly.We hope to have you soonest in our apartment.Thank you