Karaoke bar

Reviews of Grand Pela Hotels & Suites

4 out of 5
Grand Pela Hotels & Suites
Plot 649, Cadastral Zone, Durumi, Abuja

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

CASEY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, excellent service all around. Very good staff and very good dining options.
Response from Jachi on 2 May 2023
Hello Casey, Thank you for taking the time to leave us a review. We're delighted to know you found our services satisfactory. We appreciate you and look forward to welcoming you back to our hotel!

10/10 Excellent

Onyema, Mountain Home

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in May 2022
Response from Jachi on 11 Jun 2022
Hello Onyema, Thank you for taking the time to leave us a review. We're delighted to know you found our services satisfactory. We appreciate you and look forward to welcoming you back to our hotel!

10/10 Excellent

Kalu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2022
Response from Samuel Okeniyan on 19 Mar 2022
Dear Kalu, Thank you for choosing Grand Pela Hotels and for taking the time to leave us this great review.

10/10 Excellent

Ukpai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was peaceful and checking was made easy by the front desk . If i am not mistaken her name is Dora.
Stayed 2 nights in Jan 2022
Response from Dora on 1 Feb 2022
thanks for your review, we are glad to know you enjoyed your stay with us. we look forward to your next visit. Regards

10/10 Excellent

Kalu

Stayed 2 nights in Jan 2022

8/10 Good

nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly, delicious hotel food. Didn't like my bed to much but hope to get better one next time.
Stayed 2 nights in Dec 2021
Response from Samuel Okeniyan - Operations Manager on 14 Dec 2021
Dear Nicholas, Thank you for visiting our hotel and taking your time to leave us a review. I am very sorry you didn't like your bed, your comfort is of paramount importance to us and I am very sure to take for your next visit. Kind regards;

8/10 Good

Abraham

Stayed 3 nights in Nov 2021

10/10 Excellent

Florent

Stayed 8 nights in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good at all....poor customer services. The took light while i was there...gush!
Stayed 2 nights in Jul 2021
Response from Samuel Okeniyan on 30 Jul 2021
Dear Guest, Thank you for taking the time to write about your experience. we deeply apologize for what you encountered at our hotel during our emergency maintenance section. With best regards,

8/10 Good

Michael

Stayed 1 night in May 2021

10/10 Excellent

Adefemi

Stayed 1 night in Mar 2021
Response from Samuel Okeniyan on 18 Apr 2021
Thank you so much for your kind words, Adefemi. We really appreciate you taking the time out to share your experience with us — We count ourselves lucky for customers like you. We look forward to working with you again in the future!

6/10 Okay

Maurice

Business traveller
Liked: Cleanliness
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay hotel in general. Bit old looking. But great value for the price. Food in restaurant could be better but the seafood was excellent.
Stayed 1 night in Jan 2021
Response from Justina .0. on 22 Jan 2021
What an awesome review to get today. We appreciate you sincerely Anonymous and we're glad you enjoyed your time here as well as getting the Best of our Customer Service. We look forward to your next visit and we would appreciate if you can recommend us to your friends and others. Thanks a lot and have a great remaining day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

MICHAEL

Liked: Cleanliness
Disliked: Staff & service
This certainly was not my greatest stay at any hotel. A few things here and there, from mould on the walls of the room which ensured I sneezed throughout my stay here, to calling designated numbers shown on the phone directory only to be told to call a different number, then when we eventually got through to the kitchen/Restaurant, it took the 3rd person to really understand some of the items they have on their own menu. There was an issue with the shower in the room, there were no robes, shower caps or slippers as advertised, the latch to the door kept coming off and the door peephole camera was not working (The bellboy said they disabled it for ALL the rooms because they wanted to change them.) He also explained that they only offered buffet meals whenever the patronage was high, which gave an insight that the patronage was low throughout our stay there. TMI We booked a room for 2 (My wife and I) and that came with complimentary breakfast, but in the morning, they insisted we must pay for the second person, even though the receipt clearly says ROOM FOR 2, COMPLIMENTARY BREAKFAST. In truth, it wasn't all gloomy, the beauty of the hotel structure and the restaurant is undeniable and the room is quite cozy if you are not allergic to mould, but there is more to a hotel than the building.
Stayed 1 night in Sep 2018
Response from Diseph I on 28 Sept 2018
Dear Mr Michael! Thank you for taking the time to give us your feedback after your recent stay at our Hotel. Although I am saddened to hear of your poor experience at our hotel, your criticism is an important measure of how we perform as a team and subsequently how we improve and strive to achieve our goal of making certain that our guests are happy. Please accept my apologies for the appalling experience. I would like to let you know that we are on to it and investigating exactly where we dropped the ball. I assure you that I will personally follow up with all concerned and take action where necessary. Thanks again for your input and I do hope that you will visit us again and allow us the opportunity to restore your faith in Grand Pela Hotels & Suites.

10/10 Excellent

Cyrl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My African trip
Place was lovley,staff very attentive,clean quite , music was live saxophone player amazing couple of nights and karaoke on sat at pool, hotel not over crowded, great time had by all. The only let down was roon service thry took too long with the food, but could forgive that as the rest made up for it. :)
Stayed 7 nights in Jun 2018
Response from Peter Swanepoel on 9 Jul 2018
Dear Mr. Cyrl! Thank you for taking time out to share your experience at our hotel. We are glad we made your stay pleasant with all the outdoor activities. Will sure let the team know that we are doing a fantastic job. I must apologise for the inconvenience you experienced on the delivery of your meals during your stay at our hotel. This is not the standard that we are accustomed to achieving, therefore please be assured that your comments will be addressed and tackled with the necessary staff and departmental manager. Should you decide to give us another chance, please let me know and I will gladly assist with your reservation and of course, make certain that we restore your faith in our hotel by making sure that you experience true hospitality. Kind Regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New medium size hotel with great staff and amendities.
Response from Diseph on 10 Apr 2018
Dear Mr. Thomas, Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we need it because we rely on your input. This is how we improve where we need to and praise and acknowledge our team for sticking to our game-plan. Our team at Grand Pela Hotel & Suites believe that our guest satisfaction is the true measure of our performance. So guaranteed, the content is noted and we hope to see you again soon

10/10 Excellent

Andrew, Reading UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent exeprience
The Staff were very friendly and helpful. The Reception staff even arranged for me to get an item of breakfast that i hadn't tried for over 10 year before the start of breakfast time so that i could still make my early flight. Thanks
Stayed 1 night in Feb 2018
Response from Diseph on 22 Mar 2018
Dear Andrew! Thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us and I will personally let my team know that their good work is what makes us stand out. We take all your comments to heart and will address any shortcomings with urgency. We look forward to seeing you again soon and please spread the word.

10/10 Excellent

Dikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
The hotel is nice, quiet and clean and the staffs are quite courteous
Stayed 2 nights in Feb 2018
Response from Diseph on 27 Feb 2018
Dear Dikko! Thank you for taking time out to share your experience at our hotel. We are delighted to hear that you enjoyed your time with us and we hope to see you again soon.

10/10 Excellent

Emeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BON Grand Pela
The staff were helpful to a fault. I had a pleasant stay at the BON Grand Pela. I will be back.
Stayed 1 night in Oct 2017
Dear Mr Emeka! Thank you spreading the good word. We are glad we made your stay pleasant, I would tell my team we are hitting the mark. We look forward to having you stay with us again. Thank you. GM Peter

8/10 Good

Imad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Diseph on 18 Apr 2018
Dear Mr. Imad! Thank you for choosing Grand Pela Hotel & Suites. We appreciate you for taking out time to share your experience at our hotel. It is always music to my ears to hear that our team is achieving what we set out to do; making our guests happy. It was wonderful to have you stay with us and we look forward to you visiting us again. Please spread the good word.