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Reviews of Queen Palace Hotel

4 out of 5
Queen Palace Hotel
Muroor Road, Abu Dhabi

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 92 reviews" "
Rating 8 - Good. 22 out of 92 reviews" "
Rating 6 - Okay. 10 out of 92 reviews" "
Rating 4 - Poor. 8 out of 92 reviews" "
Rating 2 - Terrible. 13 out of 92 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ewelina

Disliked: Cleanliness, property conditions & facilities, room comfort
Our stay
It's hard to say that it's 4 star hotel. Not so clean in the room, good view but dirty windows. TV didn't work, Wi-Fi very slow. The toilet broke up and we wait for the repair 1 hour. Breakfast little bit poor. Plus for receptionist who helped us with check in flight.
Stayed 2 nights in Dec 2023
Response from Angelita on 31 Dec 2023
Dear Ewelina,We would like to thank you for choosing our hotel for your recent stay, unfortunately at this time we didn't meet your expectations. It is well noted and we will address them to the concern departments to ensure that we deliver a high standard of service at all times. We greatly appreciate the time you took to share your feedback.Warm Regards,Queen Palace Hotel Team

10/10 Excellent

Shravan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really good ...The essentials are easily available around the stay ... The stay staff is also friendly and the cleanliness is cool...
Stayed 2 nights in Nov 2023
Response from FAWAZ ABUEEN on 22 Nov 2023
Big greeting thank you very much for your kind feedback

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Angelita Ainza/Front Office on 4 Nov 2023
Hello

4/10 Poor

Tomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angelita on 22 Oct 2023
"Dear Mr. Thomas, Thank you for choosing Queen Palace Hotel for your stay. We hope your stay was comfortable. We would be grateful if you would review Queen Palace Hotel on the site where you booked, and help millions of visitors find our hotel when they are researching their next trip. Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We are committed to creating quality experiences and would love to hear what you enjoyed during your stay so we can further improve our hotel experience.Thanks again, We hope to see you next time you’re in town!Warm Regards,Team Queen Palace Hotel

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a few concerns right when i got to the hotel, but the staff stepped up and took care of me right away. Thanks for making my stay a good experience
Stayed 6 nights in Oct 2023
Response from Angelita on 22 Oct 2023
Dear Mr. LuisThank you for choosing Queen Palace Hotel for your stay. Thanks again, We hope to see you next time you’re in town!Warm Regards,Team Queen Palace Hotel

6/10 Okay

Caroline

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Door staff were very helpful. Leakage from aircon onto two bathroom floors. Breakfast below par. Good location. Noisy disco till 3 or 4 am.
Stayed 3 nights in Oct 2023
Response from Queen Palace, Abu Dhabi Team on 6 Oct 2023
Dear Ms. Caroline Thank you for sharing your feedback with us. Please accept our sincere apology for any inconvenience you've experienced during your stay. We look forward to welcoming you back at Queen Palace Hotel.

10/10 Excellent

Petulia

Stayed 1 night in Sep 2023
Response from FAWAZ ABUEEN F.O.M on 23 Sept 2023
Big greeting thank you very much for your feedback

8/10 Good

HAMID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Mahmoud, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Jul 2023
Response from Queen Palace Hotel on 20 Jul 2023
Big greeting thank you very much

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Queen Palace, Abu Dhabi Team on 13 Jul 2023
Big greeting you are welcome

8/10 Good

JAFAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, but louder sound night club
Stayed 2 nights in Feb 2023
Response from Angelita Ainza/Front Office on 26 Feb 2023
Dear Mr. Jafar,Greetings from Queen Palace Hotel!Thank you very much for taking the time to share your experience during your recent stay with us. Your feedback is well noted and addressed to the concern department. We do look forward to being able to welcome you back.Warm Regards,

10/10 Excellent

Aleksey

Stayed 1 night in Jan 2023
Response from Queen Palace, Abu Dhabi Team on 28 Jan 2023
Dear Aleksey,Thank you very much for sharing this great review of your recent stay with us. We do look forward to being able to welcome you back. Warm regards,

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no problem
Stayed 1 night in Nov 2022
Response from FAWAZ ABUEEN F.O.M on 26 Nov 2022
BIG GREETING MS. CAROLINA THANK YOU VERY MUCH

8/10 Good

Roy

Liked: Cleanliness, amenities, property conditions & facilities
Its a decent hotel, very nice staff and hospitable. 5 stars
Stayed 1 night in Oct 2022
Response from Angelita on 14 Oct 2022
Dear Mr. Roy,Thank you very much for taking the time to share your experience during your recent stay with us. We do look forward to being able to welcome you back in order to provide you with the memorable and unique experience that you deserve. Team Queen Palace Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff. Hotel is Recommended
Stayed 1 night in Sep 2022
Response from F.O.M on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME

10/10 Excellent

MINH TUNG

Stayed 1 night in Aug 2022
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME

2/10 Terrible

DEVICA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel I have ever been to. It has three clubs that blast music every night till 3 am, impossible to sleep. There was vomit in the washroom that wasn't cleaned properly. The lobby smells as soon as you walk in. The hot water runs out quickly. I asked for a iron and they gave me a cheap one that dirtied by white shirt. The internet rarely ever works. This was a really horrible experience, so disappointed for my first visit to Abu Dhabi. I read some good reviews, but obviously they were fake or made by people who don't travel very much. Stay away from this place or you will regret it.
Stayed 8 nights in Nov 2021
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING DEAR SIR ACTUALLY AS FRONT OFFICE AND MANAGEMENT WE DIDN'T RECEIVE ANY COMPLAIN REGARDING THIS PROBLEM OTHER WISE WE CAN SOLVE YOUR PROBLEM SOON AND BY SURE ANYWAY YOU ARE WELCOME ANYTIME AND WE WILL TRY TO MAKE YOU HAPPY SURE

2/10 Terrible

Janice

Stayed 1 night in Oct 2020
Response from Sara on 8 Nov 2020
Hi, Janice! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Sara!

6/10 Okay

Brian

Check in was an issue for 3/4 hour as they could not see my booking... Room was fine Bars and corridor had too much smoking...
Stayed 5 nights in Nov 2019
Response from Adiya on 15 Dec 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Adiya!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful reception and the room services is great
Stayed 1 night in Oct 2019
Response from OYO on 1 Nov 2019
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Kevin

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Bad small no friendly staff to noise some of them don’t speak English well
Stayed 2 nights in Oct 2019
Response from OYO on 1 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Atif

10/10 Excellent

Waqas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very coprative staff and rooms clean
Stayed 1 night in Oct 2019
Response from OYO on 1 Nov 2019
Loved to hear this, Waqas! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Atif

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
0000000000000000000000000000000000000Location is OK! Bed is verry basic.
Stayed 3 nights in May 2019
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME

2/10 Terrible

Kevin

Disliked: Staff & service, room comfort
worst stay ever in the middle east
Very noisy rooms - was moved three times through the night Air conditioning units on the roof. Nightclub continued well beyond 3am Front desk not in the least bit interested Pathetically small pool
Stayed 1 night in Feb 2019
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH FOR YOUR COMMENT AND WE WILL FOLLOW UP

6/10 Okay

Dolores

Liked: Cleanliness, staff & service, room comfort
I want to be fair. We had such an amazing time in Abu Dhabi. The hotel was exactly what we paid for. We felt safe. The guys at the front were cordial. The only thing they rationed the toilet paper and bath towels. Hotel perfectly located
Stayed 4 nights in Mar 2019
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME

8/10 Good

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good but service staff need more friendly with guest
Stayed 1 night in Feb 2019
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Four visits by staff before they understood AC broken and switched rooms. First room reeked of cigarette smoke (non-smoking room), no iron, when requested one they brought one with broken, taped shut steam part. Pool under maintenance.
Stayed 3 nights in Feb 2019
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH YOU ARE WELCOME ANYTIME AND WE WILL TRY TO SOLVE THE PROBLEM AS SOON AS

2/10 Terrible

uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever and too many cockroaches!!
The worst ever! Never stay here as too many cockroaches and staffs are not helpful at all!!!
Stayed 1 night in Dec 2018
Response from FAWAZ ABUEEN F.O IN CHARGE NIGHT MANAGER on 28 Sept 2022
BIG GREETING THANK YOU VERY MUCH FOR YOUR NOTE AND WE WILL TRY TO SOLVE THE PROBLEM AS SOON AS YOU ARE WELCOME ANYTIME

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I've had a great experience staying at the queen palace hotel. The room was very clean, staff very polite and helpful and there were many bus links to various parts of the city.
Response from Sanesh on 17 Jun 2018
Dear Guest, Greetings From Queen Palace!! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to our hotel in the future. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled smoky. Beds were uncomfortable and were given two twin beds instead of a king bed as booked. There was no heating in the room
Stayed 2 nights in Nov 2017
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017
Response from fawaz on 24 Mar 2023
welcome

4/10 Poor

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Very bad experience, bad smell in the room, dark and old style. The mattress and the bed were very cheap and uncomfortable.
Stayed 1 night in Sep 2017
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Elsaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business visit
Short stop but perfectly comfortable room (didn't use any facilities other than that). Would stay again. Bring your own Diet Coke.
Stayed 3 nights in Jul 2017

4/10 Poor

Therence Jara

Disliked: Cleanliness, staff & service
Not so clean hotel
The hotel is centrally located. Near the mall, small business establishments as well as bus terminal. The hotel has a gym, a pool and a free parking which is a plus factor. However, the bars can be loud at night and our room was not cleaned daily. I booked the hotel for 5 days and it was only cleaned once and that was the time when i called on the attention of the cleaning staff to clean the room. The room was indeed cleaned but the utilities where not changed such as the suppose to be daily free bottled water. Good thing that there is a small convenience store located at the gasoline station beside the hotel. This is my first time staying in this hotel and I will not be staying here again as there are other same priced hotels with same ameneties that I have mentioned above but was more mindful of the cleanliness.
Stayed 4 nights in May 2017
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good الفندق كله بارات ازعاج طول الليل وبنات المراقص طالعات نازلات كأنهن يسوون دعاية ما انصح العائلات فيه ابدا كان ممتاز قبل البارات الحين صار خايس والغرفه وسخة والشعر على السرير
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Marcus W, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Abu Dhabi main bus station and mall.
Pros: very clean, spacious room, free parking, complimentary water and tea, great location near Abu Dhabi Main Bus station and Al Wahda Mall, restaurants bars sauna and gym are located inside the hotel, great service Cons: wifi wasn't the strongest but it did work okay.
Response from fawaz on 24 Mar 2023
welcome

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, room comfort
Poor Information
Charged more than showed in hotel.com through visa card from receptionist.
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free parking was a plus point.
We had short but comfortable stay. There are nice restaurants and good live entertainment. Staff was very cooperative. We will return some day for a longer stay?
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Gilbert, Abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Great
It was great...
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Zhenhua, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking for 1 night stay
Stayed for only 1 night. Good value for money considering a last minute booking. The room is quite clean and has all the usual stuff required. Reception was very helpful and offered me late checkout without me asking. The only downside is the free wifi which was a bit slow.
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Belal, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay comfortable !
Kindly staff and every things fine
Response from fawaz on 24 Mar 2023
welcome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Space, comfort, and convenience.
Extremely courteous staff. They were kind and helpful. Located only a short distance from the mall and bus station, the hotel is very convenient. The room, itself, was well appointed and very clean. It will soon offer more amenities, such as a bar and club, for those guests who are interested. The only negative is that the wi-fi speed was a little weak in the room. Overall, a super stay! I would stay there again, without hesitation.
Response from fawaz on 24 Mar 2023
welcome

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from fawaz on 24 Mar 2023
welcome