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Reviews of Nurai Island Resort

5 out of 5
Nurai Island Resort
Sheikh Khalifah Bin Zayed, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 92 reviews" "
Rating 8 - Good. 20 out of 92 reviews" "
Rating 6 - Okay. 9 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Khader

Disliked: Staff & service
Potential for Improvement
Upon arriving, we were greeted warmly by the friendly staff, indicating a promising start to our stay. However, as our experience unfolded, it became evident that there are areas in need of significant improvement, particularly in staff training and communication. One notable issue was the lack of training in handling client requests and complaints. While the staff remained courteous throughout our interactions, it was apparent that they struggled to address our concerns effectively. For instance, when we requested a late checkout, we were granted the extension but later received a call from reception asking when we plan to vacate our room. This lack of communication among staff members was concerning and disrupted our experience. Furthermore, upon dining at the hotel restaurant, we noticed a lack of ambiance due to the absence of background music. When inquired, our waiter mentioned that he used his personal phone to stream music, but it frequently encountered issues, resulting in silence. This not only detracted from the overall dining atmosphere but also reflected a lack of proper equipment and preparation on the part of the establishment. A proper orientation could have enhanced our experience and provided valuable information about the hotel's amenities and services. Unfortunately, this aspect was overlooked, leaving us feeling disoriented and uninformed. In conclusion, while the hotel shows potential with its friendly staff, there is a clear need for improvement
Stayed 1 night in Feb 2024
Response from Nurai Managment on 9 Feb 2024
Dear Mr.Khader,Sunny Greetings from Nurai island,Thank you for taking the time to share your valued feedback regards your recent stay with us.We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to Nurai Island soon.Best Regards,Nurai Managment

10/10 Excellent

NEIL

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Faozan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lamia Fridhi on 13 Dec 2023
Dear Valued Guest,Sunny Greetings From Nurai Island Hotel!Thank you very much for sharing your experience with us. We are happy you enjoyed your stay and are thankful to receive a full score from you!We hope to welcome you back here soon.Sincerely,

6/10 Okay

Poppy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is classed as a 5* but it's more like a 4*. The advert says personalized villa but there is nothing personalized about it at all. It's small things that I dont consider it to be a 5*, such as; Seating area to eat outside but no lights so had to use iphone light to see what we were eating. Furniture is not in-keeping with the theme of the place and the tables are from ikea. We took our dog and paid for the privilege however had to follow up for the dog bed and bowls. No welcome card, they put a letter through the door on the last day and wrote 'Mr' instead of 'Miss'. Room service food is not great, the fries were cold and pretty hard. Small world problems I know but for the price, there are better places to stay.
Response from Lamia Fridhi on 11 Oct 2023
Dear Valued Guest,Sunny Greetings From Nurai Island Hotel!I wanted to personally reach out to address the concerns you raised about your recent stay at Nurai Island. I sincerely apologize for the inconveniences you experienced, and I want to assure you that we take your feedback seriously.First and foremost, I want to address the issues you mentioned:Outdoor Sitting Area without lights - We regret that you found our sitting area outside without lights. We are committed to improving this space to make it more comfortable for our guests.Furniture - I apologize as the management are already working on upgrading it to ensure a more pleasant experience.Dog Bed & Bowls - It's disappointing to hear that the dog bed and bowls was not provided upon arrival. We will make sure that the next time such incident wont happen again.Welcome Letter - I apologize for the error and I will look into it and discuss with our team.Food Temperature - I am genuinely sorry that the food served to you was not at the desired temperature. We are taking steps to ensure that all meals are served hot and fresh.Your feedback is invaluable to us and we are dedicated to rectifying these issues promptly to prevent them from recurring. Thank you for bringing these matters to our attention. We value your opinion and strive to ensure that your next stay will be an exceptional one.Sincerely,

10/10 Excellent

khaled, sabah alsalem

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing stayed
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try
Amazing experience, very kids friendly . Staff are very helpful and friendly especially Jackie and Chris. All restaurants have fabulous food.
Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. Staff gave us excellent service especially the manager Arvind, and the yoga instructor, Sangita. A wonderful island escape, good food and lots of fun at the water park/pool with our kids
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous long weekend - the island reminds me of the Maldives. The service was excellent and the food was great too.
Stayed 2 nights in Feb 2023

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star accommodation 3 star dining and pool service
Stayed 7 nights in Feb 2023

10/10 Excellent

Fatma

Stayed 2 nights in Dec 2022
Response from Lamia Fridhi on 13 Dec 2023
Dear Valued Guest,Sunny Greetings From Nurai Island Hotel!Thank you very much for sharing your experience with us. We are happy you enjoyed your stay and are thankful to receive a full score from you!We hope to welcome you back here soon.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

udai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Bader

Stayed 1 night in Jul 2022

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
woooow
we loved each moment there, the villa is really amazing with everything you need, the view was breath taking. from the moment we arrived till the last second the staff were taking good care of us. different type of restaurants serving all kind of food really it is an amazing resort that we will come back for it for sure
Stayed 3 nights in Feb 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful island and great beach villa
Stayed 2 nights in Nov 2021

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Wonderful resort, I stayed in a one bedroom villa, it was great, especially the private tool. The ease of check-in and check-out. The staff were great and the service was excellent. The beach is beautiful and clean. I will repeat the experience again. Thank you all, especially to Jaqulelyn, for her kind treatment while arranging the reservation.
Stayed 1 night in Nov 2021

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite place in UAE
Beautiful beach villa with our own pool and beach , just the right size island to walk or bike to restaurants and other pools and beaches. Very friendly staff and very accommodating to our needs and requests.
Stayed 3 nights in May 2021

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay - Maldives in the UAE
We had an amazing 2-night stay at Zaya Nurai for my wifes special birthday. The resort, staff, private villa and in-room dining were amazing - the only slight downside was the dinner at Dusk restaurant which was under-whelming and average by the rest of the resorts standards. Would definitely recommend to anyone looking for a taste of luxury and relaxation.
Stayed 2 nights in Oct 2020

10/10 Excellent

Victoria, Abu Dhabi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From beginning to end the service and atmosphere was just so amazing. I hired a beach villa for my best friends birthday. Lindo was amazing with the plan. The villa was exquisite, the food and ambience was a delight. I would highly recommend to anyone.
Stayed 1 night in Sep 2020

8/10 Good

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Marissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Amazing stay! Absolute paradise island with fabulous service from start to finish. The private pool and room were fantastic.
Stayed 1 night in Apr 2020

10/10 Excellent

Piers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utterly recommend
Amazing stay beautiful island great staff... Maldives!!!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Fantastic and highly recommended
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is amazing! so polite, helpful, efficient, nice and smiling the place is great the food too My only negative point is the fact that you feel they are trying to push you to consume more. this was disturbing over all I loved my stay there
Stayed 3 nights in Apr 2019

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stress relief
Everything was perfect, but i hope the would reconsider their prices because its over priced
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off Sadyiat island Zaya Nurai offers some real good quiet time
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel canceled our prepaid stay after first night
Quick check-in, smooth transport, very nice villa, friendly personnel. We prepaid 3 nights in Beach Villa, everything seemed perfect until the next morning when we found an envelop with check out details under our door. When I went to the reception, the same staff that was present during the checkin told me that because of a private event, the rest of the stay is canceled and that they thought somebody told us as they know it for a few days already... A nightmare! The property is beautiful, villa, beach, sea, privacy – anything you want from a getaway you can get there.
Stayed 3 nights in Apr 2018
Response from Zaya Nurai Island on 19 May 2018
Well noted

10/10 Excellent

khaled, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite excellent hotel
very luxuries rooms with beautiful view where you can see the sun rise from the sea. the villa decoration is very unique. large rooms. very clean pool with access to the beach.
Stayed 3 nights in Jul 2017

2/10 Terrible

Mehdi

Liked: Room comfort
Disliked: Staff & service
Bad service, worst food
The worst service I have got at my stay. Asked for doctor at 2am and they said the doctor is sleeping and cant wake him up. The food is really bad there and when we complained they brought the chef and the chef brought the cooker and we end up just leave the problem. Asked them to see the manager and the reception said manager is off for the weeknd.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst staff service
I booked this hotel for a birthday surprise but it turned out awful.. They didn't show up with the cake and the set up. I was so disappointed with the service and when I called and complained about it they just response that they well level up their service. This hotel just ruined my surprise to my partner and didn't do a thing to fix it and ignoring my calls. And yes they just showed up with a balloons that they threw Beside the door, how professional!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort and Great Service!
Its was a lively experience at this outstanding resort! I highly recommend it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
So close, but not quite there yet
Could easily have been the best hotel in the UAE but the quality of the finishings was poor, the paint was peeling in many places, the road was not paved properly, food was ok but massively over priced and staff needed much more training. Really wanted to love this hotel, but just like it. Think they would benefit from getting an international hotel manager (four seasons, ritz, st Regis etc...) to run the place.

8/10 Good

Louise, abu Dhabi

Liked: Cleanliness, room comfort
Stunning location
Beautiful views from spacious villa.Sadly food services do not match up.

8/10 Good

Noora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fawaz, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent one of a kind hotel in the region. Defently will go back, sooner than later.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Wonderful Stay

8/10 Good

khulood, AD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience ... very romantic for a couples to get away from the crowds and the stress of every day activities... I would like to have more options in food selection and also to consider a way to make the pool more private.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

amer, uae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
it was a great day and I hope to go back soon