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Reviews of Aparthotel Adagio Abu Dhabi Al Bustan

4 out of 5
Aparthotel Adagio Abu Dhabi Al Bustan
Shk. Rashid Bin Saeed St/Rabdan St, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 151 reviews" "
Rating 8 - Good. 39 out of 151 reviews" "
Rating 6 - Okay. 17 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 10 out of 151 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivica

Stayed 2 nights in Apr 2024

4/10 Poor

Maria Nour, Abudhabi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need to be renovated I came for a business trip and I had a leakage in the bathroom they took a lof of time to trust my words and decided to change the studio for me. They told me that They will give me the keys for another room in 10 min and it took almost an hour to change the room! I had to go to the lobby and shout so they could understand that I really needed to change that room and have a rest!
Stayed 1 night in Mar 2024
Response from Mourad Brahmi - General Manager on 25 Apr 2024
Dear Maria Nour, Thank you for your visit, though I am very sorry to hear that your experience at Adagio fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. I do hope that you will give us the opportunity to change your impression of Aparthotel Adagio Abu Dhabi Al Bustan when your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness
Reasonably priced
Stayed 2 nights in Apr 2024
Response from Mourad Brahmi - General Manager on 16 Apr 2024
Dear Eugene, Thank you for being our guest and for taking the time to rate your experience here. We hope that you enjoyed your stay with us and hope to see you again very soon.Best regards, Mourad BrahmiGeneral Manager

8/10 Good

Nigar

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was a good plcace to stay however customer service was poor. Other than that it was a great place with so many options around.
Stayed 2 nights in Mar 2024
Response from Mourad Brahmi - General Manager on 5 Apr 2024
Dear Nigar, Thank you for taking the time to share your feedback with us. Although I am glad to know that you enjoyed your time with us, I apologise for the areas that we fell short of expectations. I have taken your comments to heart and have already addressed them with my team to prevent future occurrence. I hope to have the chance to welcome you back again when your travels bring you back to Abu Dhabi. Sincerely,Mourad BrahmiGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Old and dated.
Rude check in staff. Doesn’t understand ACCOR membership rules even if booking is made with 3rd party provided.
Stayed 2 nights in Feb 2024
Response from Mourad Brahmi - General Manager on 19 Feb 2024
Dear Guest, I am very sorry to read your review and learn about your experience at Aparthotel Adagio Abu Dhabi Al Bustan. My team strives to provide exceptional service, and I apologise that your experience fell short of expectations. We suggest contacting one of our representatives to get more clarity about the Accor Loyalty Program. Our team would be delighted to help you. We hope to have the chance to welcome you again in the future.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Alla

Stayed 2 nights in Jan 2024
Response from Mourad Brahmi - General Manager on 29 Jan 2024
Dear Alla, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your excellent rating here. I hope that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Saer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on 23 Jan 2024
Dear Saer, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan. I am grateful to see your evaluation and hope that you enjoyed your stay with us. I look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Maria Nour, Abudhabi

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its a residential location very calm and you can walk to mushrif mall for shopping lover..its in the middle of abudbai so good place to stay if you wanna explore abudabi. Aparthotels and everything u need you will find it!
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on 17 Jan 2024
Dear Maria Nour, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for taking the time to share your experience with us here. I am glad to know that your stay was enjoyable and look forward to welcoming you back again soon. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

JIN WOOK

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Mourad Brahmi - General Manager on 17 Jan 2024
Dear Jin Wook, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for your wonderful evaluation here. I look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

2/10 Terrible

Irisney

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was very disappointed to find that there was no sofa bed in the property as I specifically booked for 5 people and only ended up with 2 double beds. I had to pay extra to get another bed.
Response from Mourad Brahmi - General Manager on 19 Feb 2024
Dear Irisney,Thank you for staying with us and for taking the time to share your feedback. My team strives to provide exceptional service so that you leave feeling relaxed, pampered and taken care of. My sincerest apologies that your experience fell short of expectations. We look forward to welcoming you in the future.Sincerely, Mourad BrahmiGeneral Manager

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great surprise to find the property very spacious and it top condition. Well airconditioned and very neat.
Stayed 1 night in Nov 2023
Response from Mourad Brahmi - General Manager on 20 Nov 2023
Dear Eli, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for taking the time to share your feedback with us here. I am glad to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

4/10 Poor

Mohammed

Stayed 2 nights in Oct 2023
Response from Mourad Brahmi - General Manager on 5 Dec 2023
Dear Mohammed,Thank you for your visit, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us, and I have shared it with my team so that we may continue to improve. I do hope that you will give us the opportunity to change your impression of Adagio should your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

6/10 Okay

niralee

Disliked: Property conditions & facilities
The couches were dirty The standing shower wasnt proper when we take shower the water all comes out ! The kitchen wanst that great,the drawers and all were messed up
Stayed 4 nights in Sep 2023
Response from Mourad Brahmi - General Manager on 2 Oct 2023
Dear Niralee, Thank you for staying with us and for taking the time to share your feedback with us. I am sorry to hear about your experience and have already addressed your comments with my team so we may continue to improve our level of service and serve you better in the future.Thank you once again for being our guest, and I hope to have the chance to welcome you back again at Aparthotel Adagio Abu Dhabi Al Bustan. Sincerely, Mourad BrahmiGeneral Manager

4/10 Poor

Mohamed

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The apt was moldy
Stayed 5 nights in Aug 2023
Response from Mourad Brahmi - General Manager on 18 Aug 2023
Dear Mohamed,Thank you for your visit, though I am very sorry to hear that your experience at fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. I do hope that you will give us the opportunity to change your impression of Novotel Abu Dhabi Al Bustan should your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

4/10 Poor

Rochelle

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smells as you get out of the elevator hall way carpet is stained an nasty Room was very limited on towels, pillows two bathrooms but only towels in one once you check out it’s hard to get to the parking garage
Stayed 1 night in Aug 2023
Response from Mourad Brahmi - General Manager on 7 Aug 2023
Dear Rochelle,Thank you for your visit, though I am very sorry to hear that your experience at Aparthotel Adagio Abu Dhabi Al Bustan fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. I do hope that you will give us the opportunity to change your impression of Adagio should your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

2/10 Terrible

Mefarreh

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Mourad Brahmi on 19 Jul 2023
Dear Mefarreh,Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us and I have shared your comments with my team so that we may continue to improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I do hope that you will give us the opportunity to change your impression of Aparthotel Adagio Abu Dhabi Al Bustan or Restaurant should your travels bring you back to Abu Dhabi in the future.Sincerely,Mourad BrahmiGeneral Manager

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, room comfort
Spacious flat
The hotel is perfect for long stay. The 3 bedrooms apartment is really hugh, and kitchen is equipped, no carpets on all floors, no essintials in bathrooms.
Stayed 2 nights in Jun 2023
Response from Mourad Brahmi - General Manager on 22 Jun 2023
Dear Mr Ahmed, Thank you for staying with us and for sharing your feedback with us here. Although, I am happy to know that you enjoyed you enjoyed your time with us, I would like to let you know that as residential serviced apartments extra amenities are available upon request. We could have alleviated that for you, only if we knew. Thank you again for sharing your experience, and we hope to welcome you back again.Sincerely,Mourad BrahmiGeneral Manager

10/10 Excellent

Shakeel

Stayed 1 night in Jun 2023
Response from Mourad Brahmi - General Manager on 3 Jul 2023
Dear Mr Shakeel, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

tetsuo

Stayed 1 night in Mar 2023
Response from Mourad Brahmi - General Manager on 6 Apr 2023
Dear Tetsuo, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for your rating here. I am delighted to know that you enjoyed your time with us and look forward to welcoming you back again in the future. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
SPEEDY VISIT
VERY GOOD HOTEL
Stayed 1 night in Feb 2023
Response from Mourad Brahmi - General Manager on 27 Mar 2023
Dear Guest, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for taking the time to share your feedback with us here. I am glad to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Nice serviced apartment
Very nice apartment and good location. Excellent help from Rimsha on the reception desk.
Stayed 8 nights in Feb 2023
Response from Mourad Brahmi - General Manager on 1 Mar 2023
Dear Guest,Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for taking the time to share your feedback with us here. I am delighted to know that you enjoyed your stay with us and look forward to welcoming you back again. Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Desislava

Stayed 1 night in Feb 2023
Response from Mourad Brahmi - General Manager on 15 Feb 2023
Dear Desislava, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for your excellent rating here. I am delighted to know that you enjoyed your stay with us and look forward to welcoming you back again in the future. Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

John, Arlington

Liked: Cleanliness, property conditions & facilities
Response from Mourad Brahmi - General Manager on 3 Jul 2023
Dear John, Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for your review here. I am glad to know that you enjoyed your time with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
GOOD VACATION
GOOD
Stayed 2 nights in Dec 2022
Response from Mourad Brahmi - General Manager on 9 Jan 2023
Dear Guest,Thank you for being our guest at Aparthotel Adagio Abu Dhabi Al Bustan and for taking the time to share your experience here. I am delighted to know that you enjoyed your stay with us and look forward to welcoming you back again.Best regards,Mourad BrahmiGeneral Manager

6/10 Okay

Manahil

Liked: Cleanliness

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Mourad Brahmi - General Manager on 30 Dec 2022
Dear Guest, Thank you for choosing Aparthotel Adagio Abu Dhabi Al Bustan for your stay in Abu Dhabi and for taking the time to share your experience with us. I am happy to know that you enjoyed your time with us and look forward to welcoming you back again. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good value for money
Very large accommodation, comfortable beds. The furniture is comfortable but sparse. The pool area was clean and pretty.
Stayed 1 night in Dec 2022
Response from Mourad Brahmi - General Manager on 30 Dec 2022
Dear Guest, Thank you for choosing Aparthotel Adagio Abu Dhabi Al Bustan for your stay in Abu Dhabi and for taking the time to share your experience with us. I am delighted to know that you enjoyed your time with us and look forward to welcoming you back again. Best regards, Mourad BrahmiGeneral Manager

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from Mourad Brahmi - General Manager on 29 Nov 2022
Dear Jonathan, Thank you for being our guest at Adagio Aparthotel Abu Dhabi Al Bustan and for taking the time to rate us here. I hope that you enjoyed your stay with us and look forward to welcoming you back again when your travels bring you back to Abu Dhabi. Best regards, Mourad BrahmiGeneral Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked a 2 bedroom apartment for around the F1 weekend. The apartment offered all the amenities expected, was spacious and cleaned daily. Missing Iron was supplied by housekeeping promptly. In room dining options were good. Linked Novotel property (2nd floor internal bridge) provided link to the pool, gym and a sports bar from which we could watch the opening World Cup matches on several screens. A buffet breakfast with vast options was supplied at an additional AED 90 per person. Handy taxi rank outside the Novotel took us to the Yas Island based F1 events in 30 minutes at a cost of AED 60 each morning. Same distance and price to the airport. Taxi drivers seemed to know the property and area when used off the streets. In room TV offered an extensive international channel range. I would use again should I visit Abu Dhabi, and look at whether an Adagio property exists when I visit elsewhere. Very happy with the overall experience. Only issue I had was I could not get a constant temperature on the shower. As I did not report it, I did not give housekeeping a chance to resolve.
Stayed 5 nights in Nov 2022
Response from Mourad Brahmi - General Manager on 28 Nov 2022
Dear Stephen, Thank you for being our guest at Adagio Aparthotel Abu Dhabi Al Bustan and for your wonderful review here. I am delighted to know that you enjoyed all aspects of your stay with us and look forward to welcoming you back again. Best regards, Mourad BrahmiGeneral Manager

2/10 Terrible

Jessica

Stayed 7 nights in Nov 2022

8/10 Good

Christopher

Liked: Cleanliness, amenities
Stayed 2 nights in Oct 2022

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property overall was nice, clean, and comfortable. Having a washer/dryer, two bathrooms, kitchen, and located near a small grocery store were all very convenient.Amenities available for use at Novotel were also very nice. The only Minor improvement would be in house keeping, despite having three people on our reservation the hotel would only ever leave us two towels. We had to call and request more everyday. We would definitely stay again.
Stayed 8 nights in Aug 2022
Response from Mourad Brahmi - General Manager on 20 Oct 2022
Dear Karina, Thank you for being our guests and for taking the time to share your experience with us here. I am happy to know that you enjoyed your time with us. As regards your comment, I have taken it to heart and have already shared with my housekeeping team. I look forward to welcoming you back again soon. Bets regards, Mourad BrahmiGeneral Manager

10/10 Excellent

IBTESAM

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from GM on 19 May 2022
Dear IBTESAM, Thank you for sharing your feedback regarding your recent stay at the Adagio Abu Dhabi Al Bustan. We are glad to know that your stay was pleasant and we hope to welcome you again very soon. Best Regards, Mourad Brahmi General Manager

6/10 Okay

Harsel Rose

Liked: Cleanliness
Stayed 1 night in Mar 2022

8/10 Good

Pabel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean well equipped apartments with underground car park
Stayed 1 night in Mar 2022
Response from GM on 31 Mar 2022
Dear Pabel, "Thank you for staying at the Aparthotel Adagio Abu Dhabi Al Bustan. We very much appreciate your positive rating and glad that you were overall pleased with your stay. Looking forward to serving your better in the near future. Best regards, Mourad Brahmi General Manager"

10/10 Excellent

alaster

Travelled with family
Liked: Cleanliness, room comfort
a house in a hotel apartment
the Hotel staffs are very professional and all are very cheerful and makes sure that you are well taken care of. the room is very spacious with all the amenities you can imagine in a house. everything inside the room is clean and well taken care of.
Stayed 1 night in Jan 2022
Response from GM on 4 Feb 2022
Dear Alaster, "Thank you for staying at Aparthotel Adagio Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that had a comfortable stay. It is also pleasure to note that you were pleased with the team's hospitality during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again in the near future. Best regards, Mourad Brahmi General Manager"

6/10 Okay

Ralph

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Apartment is spacious with a well equipped kitchen. comfortable lounge area. good shop on the site well stocked. pool is a bit limited for the number of residents and sharing with novotel al bustan. noise from lift could be heard on one occasion very noisy so ask for a room away from lift. bathroom door handle kept falling off. footpath area at side of apartments is not well lit and a bit of a hazard.
Stayed 23 nights in Dec 2021
Response from GM on 4 Feb 2022
Dear RAlph "Thank you for staying at the Aparthotel Adagio Abu Dhabi Al Bustan. We very much appreciate your positive rating and glad that you were overall pleased with your stay. Looking forward to serving your better in the near future. Best regards, Mourad Brahmi General Manager"

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Thank you
I would like to thank Varaprasad and Loriel for the fast and great service on check out time.
Stayed 1 night in Jan 2022
Response from GM on 11 Jan 2022
Dear Valued Guest, "Thanks for your feedback after your stay at the Novotel Abu Dhabi Al Bustan. We are pleased to see that you are satisfied with our hotel and with the guest service and hospitality of our team during your visit. Thank you very much for your kind comments, and we look forward to welcoming you again soon. Warm greetings, " Mourad Brahmi General Manager

10/10 Excellent

A.R.

Travelled with family
Liked: Cleanliness, room comfort
Amazing hotel apartment
Amazing. This is our second time in the hotel apartment. There is nothing that didn’t meet our expectations!!! The staff were all friendly and helpful. The apartment comes with all appliances and furniture. Overall it was an excellent experience. I wouldn’t hesitate to recommend it.
Stayed 12 nights in Dec 2021
Response from GM on 11 Jan 2022
Dear A.R. "Thank you for staying at Adagio Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best Regards, Mourad Brahmi General Manager"

2/10 Terrible

shmuel

Business traveller
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from GM on 29 Nov 2021
Dear Shmuel Thank you for your feedback during your stay at Novotel Abu Dhabi Al Bustan. We regret that your experience did not meet your full satisfaction during your stay. Please accept our sincere apologies. Your comment on cleaning service has been addressed by the hotel management team for corrective action. Thanks for your feedback and we look forward to serving you better in your next visit. Sincerely, Reda Zerrouk General Manager

10/10 Excellent

JUNHO

Business traveller
Liked: Cleanliness, room comfort
Nice place~
Good condition~ Quite big space for family~
Stayed 6 nights in Nov 2021
Response from GM on 24 Nov 2021
Dear Junho, "Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your visit. It will be our pleasure to welcome you again soon. Best Regards, Reda Zerrouk General Manager

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff are great, the manager, front desk personnel, house keeping, etc. They went above and beyond to make our stay the most comfortable and memorable. The one bedroom apartment is very spacious and great place to stay. This is my second time staying at this hotel as returning customer and I do recommend this place very strongly. I do appreciate all the help we received and I truely thank everyone working hard to keep this place great.
Stayed 10 nights in Sep 2021
Response from GM on 13 Oct 2021
Dear Neda, "Thank you for staying at the Aparthotel Adagio Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have exceeded your expectations during your stay. It will be our pleasure to welcome you again very soon. Best regards, Reda Zerrouk General Manager

8/10 Good

Feras

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from GM on 22 Aug 2021
Dear Feras, "Thank you for your positive rating following your stay at the Adagio Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Looking forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager"

10/10 Excellent

RASHID

Liked: Cleanliness, room comfort
Best studio in town
Modern fully furnished studio ,you will get all what you need ,cookery ,washing machine,microwave, oven all what you need is there,free basemnt parking ,mushref mall n ,carrefour ,coffee shops near by .
Stayed 1 night in Jul 2021
Response from GM on 22 Aug 2021
Dear Rashid "Thank you for your staying with us. We are delighted to have met your expectations during your visit. Thank you for your kind feedback and it will be our pleasure to welcome you again very soon. Best Regards, Souffian Zaeraoui General Manager

6/10 Okay

HOI MYUNG

Travelled with family
Liked: Cleanliness
더블 베드룸 2라고 되어 있어서 더블 침대 2개가 있는줄 알았는데, 아니어서 말하니 그런 방은 없다고 함. 1층에서 숙박했는데 마지막 날은 정말정말 새벽내내 시끄러웠음. 위에 제외하고는 전반적으로 만족할만한 수준임.
Stayed 9 nights in Jul 2021
Response from GM on 27 Jul 2021
Dear Hoi Myung, "Thank you for your feedback after your stay at Novotel Abu Dhabi Al Bustan Hotel. We regret that your overall experience has fallen short of your expectations. Please accept our sincere apologies. Your comments on cleanliness have been shared with the room service team for action. Similarly, your comment on the carpet will be taken into consideration for future improvement. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance the guests' experience. We look forward to serving you better in a future stay. sincerely, Sufian Zerawi General Director"

8/10 Good

faris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2021
Response from GM on 14 Jun 2021
Dear Faris, "Thank you for your positive rating following your stay at the Adagio Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Looking forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager"

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from GM on 15 May 2021
Dear Roxanne, "Thank you for your positive feedback following your stay at the Adagio Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager"

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Have been told by the receptionist that they are over booked and transferred me to another hotel. The new room was smaller and cheaper than my original booking. The check in process took around 30 minutes.
Stayed 1 night in Feb 2021
Response from GM on 16 Feb 2021
Dear Valued Guest, We very much appreciate your valuable feedback as it will assist us in our ongoing efforts to improve the level of our services and enhance guest experience. Hoping that you will give us the opportunity to serve you better in a future visit. We look forward to welcoming you again. Sincerely, Souffian Zaeraoui General Manager"

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Good
The good thing in this hotel is they are not strict for family stay.. you can enjoy your family stay.. bad things are when you need something it tooks time before you get it, and you need to call 2-3 times to follow up.. and the refrigirator has like disinfectant smell. We stored our food there,the ice and fruits when we ate it taste like disinfectant.. low maintenance in lights, doors and cabinets. During your stay thats the time they will fix it.. The frontdesk staff billed higher amount than the booked amount.very disappointed for that.. And the tourism fee 15/room/day before its not like this. The late check out hard to request..
Stayed 2 nights in Jan 2021
Response from GM on 2 Feb 2021
Thank you for your comment We are delighted that you have enjoyed living with us and there are some areas that need more attention We greatly appreciate your feedback as it will help us in our continuous efforts to provide quality service to our guests. We thank you for your comments and we would like to welcome you again soon Best Regards Souffian Zaeraoui General Manger

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, room comfort
Overall a great place. My only issues are minor; I didn't care for the little square pillows on the bed, and only one big towel bet bath.
Stayed 1 night in Nov 2020
Response from GM on 25 Nov 2020
Dear Lee, Thank you for staying at Aparthotel Adagio Abu Dhabi Al Bustan and for your positive rating. We are glad that you were overall pleased with your stay. Nevertheless we would like to apologize for any inconveniences caused by some shortfalls during your stay. Many thanks for your feedback and we look forward to welcoming you again in the near future. Best Regards, Souffian Zaeraoui General Manager