6 restaurants, breakfast, lunch served; local and international cuisine

Reviews of Park Rotana

3.5 out of 5
Park Rotana
Al Salam St., Eastern Ring Road, Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 210 out of 315 reviews" "
Rating 8 - Good. 85 out of 315 reviews" "
Rating 6 - Okay. 15 out of 315 reviews" "
Rating 4 - Poor. 3 out of 315 reviews" "
Rating 2 - Terrible. 2 out of 315 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robyn, Bellingham

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and value for a large family!
Stayed 6 nights in Mar 2024
Response from GM on 19 Apr 2024
Dear Robyn,Thank you very much for sharing your review following your recent stay at the Park Rotana hotel.We are glad to read your wonderful comments regarding your experience. Your feedback is important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at the Park Rotana.Best regards,Eleni TsolakouGeneral Manager

10/10 Excellent

ABDULLA

Stayed 1 night in Jan 2024

10/10 Excellent

Theren

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
Dear Theren,We would like to express our sincere appreciation for choosing Park Rotana, Abu Dhabi, for your recent stay, and for taking the time to post your review here in Expedia.We are delighted to learn that you enjoyed your stay and that our dedicated colleagues, as well as our products and services, were up to your expectations.Your continued support is greatly appreciated, and we look forward to welcoming you again.Best regardsEleni TsolakouGeneral Manager

6/10 Okay

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good.
Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
Dear Aditya,We would like to express our sincere appreciation for choosing Park Rotana, Abu Dhabi, for your recent stay, and for taking the time to post your review here in Expedia.We are delighted to learn that you enjoyed your stay and that our dedicated colleagues, as well as our products and services, were up to your expectations.Your continued support is greatly appreciated, and we look forward to welcoming you again.Best regardsEleni TsolakouGeneral Manager

10/10 Excellent

Hibah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and staff!
Stayed 2 nights in Dec 2023
Response from GM on 3 Jan 2024
Dear Hibah,We would like to express our sincere appreciation for choosing Park Rotana, Abu Dhabi, for your recent stay, and for taking the time to post your positive review here in Expedia.We are delighted to learn that you enjoyed your stay and that our dedicated colleagues, as well as our products and services, were up to your expectations.Your continued support is greatly appreciated, and we look forward to welcoming you again.Best regardsEleni TsolakouGeneral Manager

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family vacation
Was very good near to city centre Staff friendly and helpful
Stayed 4 nights in Dec 2023
Response from GM on 24 Dec 2023
Dear Sultan,Thank you so much for taking the time to post your positive review on Expedia, we are pleased to hear that you found our location and establishment clean. We strive to create a relaxing and hospitable environment for all our guests, and it is fantastic to learn that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Eleni Tsolakou General Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MB review
Great room exceptionally clean. All staff friendly and helpful
Stayed 6 nights in Sep 2023
Response from GM on 10 Oct 2023
Dear Mark,Thank you for sharing your feedback following your recent stay at the Park Rotana hotel.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Eleni TsolakouGeneral Manager

10/10 Excellent

Ibrahim

Business traveller
Liked: Property conditions & facilities
It was an amazing stay
Stayed 1 night in Oct 2023
Response from Executive Office on 12 Oct 2023
Dear Ibrahim,Thank you for sharing your feedback following your recent stay at the Park Rotana hotel.We are truly pleased to read your positive comment and we will assure you that we will not miss thanking all our colleagues who made your visit a memorable one.Thank you once again and we look forward to welcoming you back to Park Rotana.Best regards,Eleni TsolakouGeneral Manager

6/10 Okay

Husain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Maxwell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very cooperative staff and very neat and clean rooms. Thank you Joseliyn for sorting out our larger room requirements to our satisfaction.
Stayed 1 night in Aug 2023
Response from Executive Office on 4 Sept 2023
Dear MaxwellThank you for taking the time to share your wonderful experience at the Park Rotana Hotel. We are thrilled to hear that you found our colleagues to be very cooperative and our rooms neat and clean.Our team strives to provide the highest level of service and comfort to our guests, and we are delighted that Joseliyn was able to assist you in meeting your room requirements to your satisfaction. We will certainly pass on your appreciation to her for her outstanding efforts.Your positive feedback motivates us to continue delivering exceptional service, and we look forward to welcoming you back to the Park Rotana Hotel in the near future for another enjoyable stay.Best regardsEleni TsolakouGeneral Manager

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 5 stars for the price
Quite, conformable, clean, location and more car parking available.
Stayed 2 nights in Aug 2023
Response from Executive Office on 29 Aug 2023
Dear Sultan,Thank you very much for taking the time to share your thoughts about your recent stay at the Park Rotana Hotel. We are thrilled to hear that you had such a positive experience.It is fantastic to know that you found our hotel to be quiet, comfortable, and clean. We take great pride in maintaining a peaceful and relaxing atmosphere for our guests, and our dedicated housekeeping team works hard to ensure the utmost cleanliness and comfort.Our convenient location is indeed one of our strengths, and we are delighted that it contributed to your enjoyable stay. Additionally, we are pleased to hear that you found our car parking availability to be accommodating. We understand the importance of hassle-free parking for our guests.Your feedback is greatly appreciated and serves as motivation for our team to continue providing exceptional service. Thank you once again for choosing the Park Rotana Hotel for your stay, and we look forward to welcoming you back in the near future.Best regards,Eleni TsolakouGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Stayed 5 nights in Jul 2023

10/10 Excellent

Lwipwe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always
Stayed 2 nights in Jun 2023
Response from Ahmed on 22 Jun 2023
Dear Lwipwe,Thank you very much for having selected Park Rotana, Abu Dhabi for your recent stay, and for taking the time to fill Expedia’s online review. We are glad to learn that you enjoyed your stay with us and services met your expectations as usual.It would be our pleasure to welcome you back in the near future. Best regards,Ahmed AmerDirector of Front Office

8/10 Good

Aliaa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

SALMAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern hotel with many restaurants
Stayed 4 nights in Feb 2020

10/10 Excellent

Trixie jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great experience.
Stayed 2 nights in Dec 2019
Response from Guest Services Team on 22 Dec 2019
Dear Valued Guest , We thank you for wonderful feedback and Looking Forward in welcoming you back again.

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Beautiful hotel with great location
Stayed 1 night in Sep 2019
Response from Guest Services Team on 5 Dec 2019
We thank you for the wonderful review and we are looking forward in welcoming you soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have gluten free bread options for their breakfasts. i was disappointed as i booked with my dietary restrictions. Other than that the staff were amazing, extremely helpful and kind.
Stayed 3 nights in Nov 2019
Response from General Manager on 18 Dec 2019
Dear Traveler Thank you very much for having selected Park Rotana, Abu Dhabi for your recent stay, and for presenting us with your most valuable feedback. Gluten-free bread is always available in the all-day dining restaurant upon request. We would like to apologise if the same was not communicated to you by our F&B team. We really appreciate that you chose to stay with us this time and we sincerely hope that you will stay with Park Rotana once again in the near future. Best regards Rabih Melhem General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Guest Services Team on 3 Oct 2019
Dear Valued Guest , Thank you for choosing to stay with us and taking the time providing us your feedback. We truly hope to see you back to our hotel in not too distant future. Sincerely, Guest Services team at Park Rotana Hotel Abu Dhabi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Guest Services team on 3 Oct 2019
Dear Valued Guest, Thank you for choosing to stay with us and taking the time providing us your feedback. We truly hope to see you back to our hotel in not too distant future. Sincerely, Guest Services team at Park Rotana Hotel Abu Dhabi

10/10 Excellent

Sangyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Guest Services Team on 3 Oct 2019
Dear Sangyeon, Thank you for choosing to stay with us and taking the time providing us your feedback. We truly hope to see you back to our hotel in not too distant future. Sincerely, Guest Services team at Park Rotana Hotel Abu Dhabi

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very friendly staff. I like the parking valet service. Overall, it was really nice experience.
Stayed 2 nights in Sep 2019
Response from Guest Services team on 3 Oct 2019
Dear Valued Guest, Thank you for choosing to stay with us and taking the time providing us your feedback. Your positive comments about our facilities and services have been noted and shared with our team to continuously provide excellent service to all our guests. We truly hope to see you back to our hotel in not too distant future. Sincerely, Guest Services team at Park Rotana Hotel Abu Dhabi

10/10 Excellent

Luluah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and staff
It was amazing ..loved the reception welcome and amazing staff
Stayed 1 night in Aug 2019
Response from Guest Sevices Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best all around loved it my kids enjoyed it and Park Rotana keep it up of the high end service
Stayed 1 night in Aug 2019
Response from Guest Services Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

2/10 Terrible

Mohammed

Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Guest Service Team on 7 Aug 2019
Dear Mr. Mohammed, We apologise for the inconvenience requesting to share the details for the review so that we can investigate and respond back at the earliest. Thanks & Regards

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Guest Services Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I actually had a nice stay at Park Rotana and would prefer to give a positive review HOWEVER. I was accidentally overcharged, and then promised that I would receive a refund within 14 days. NOBODY contacted me saying that there was a problem with processing until I emailed and asked. Besides Park Rotana taking long to respond, I was told that I have to wait another 7 to 15 day. Thus adding up to 3-4 weeks for a payment. I would not have been so upset had Park Rotana contacted me first, or at the very least responded promptly. I had a lovely stay at Park Rotana, it was perfect. But honestly, the team working behind the scenes need to rise to the same excellence as those working directly with guests.
Stayed 5 nights in Jul 2019

10/10 Excellent

Mamdouh, المملكة العربية السعودية

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's nice hotel. I am really like it
Stayed 1 night in Aug 2019
Response from Guest Services Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great business stay with everything you need: comfortable bed, good breakfast selection, plenty of food choices in the evenings and gym access.
Stayed 3 nights in Jul 2019
Response from Guest Services Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
I always love my stats at the Park Rotana. Excellent staff and service!!
Stayed 4 nights in Jul 2019
Response from Guest Service Team on 11 Sept 2019
Dear Guest , Thank you for Choosing Park Rotana & Arjaan .We appreciate you feedback. Best Regards, Guest Services Team.

10/10 Excellent

Usmangani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Mohamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place and very high standard and when I come back I’ll always stay in ur hotel
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was really helpful. I asked for a nonsmoking room and someone smoked in it. Once expressed my concern, i was immediately moved. The bed is super comfortable.
Stayed 1 night in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but automobile dependent!
The hotel itself is great, but don't expect to be able to walk anywhere.
Stayed 1 night in Apr 2019

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Office of the General Manager on 18 Mar 2019
Dear James Thank you for choosing Park Rotana. We are concerned about your rating following your recent stay at Park Rotana. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost comfort for our guests. We do hope that you will consider us again for your future accommodation needs. Best regards Rabih Melhem General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

J.S, Dhahran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, good location and great restaurants, but best of all the staff, they were always ready to help me . Special thanks to Anastasia for her help. I went to Abu Dhabi for the Pope mass, When I arrived there was no available non-smoking room as I requested. So they upgrade me to a suite non-smoking, in addition they gave late check out so I could attend the event and reach the hotel late afternoon. Moreover they help coordinating transportation . I enjoyed the facilities: pool, gym, restaurants , I will be back to this hotel when I visit Abu Dhabi
Stayed 1 night in Feb 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WW
Very friendly and top quality service. Very clean and comfortable.
Stayed 4 nights in Jan 2019
Response from Office of the General Manager on 15 Jan 2019
Dear Wayne We would like to thank you for the preference you showed in choosing the Park Rotana, for your recent stay in Abu Dhabi and for taking the time to post your review. We appreciate your feedback and we are happy to know that you had a wonderful time during your stay at Park Rotana. It would be our pleasure to welcome you back to Park Rotana soon. Best regards Rabih Melhem General Manager

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the experience. The property is excellent. Location is a bit further from the Corniche.
Stayed 4 nights in Dec 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Beautiful hotel. Enjoyed our stay.
Stayed 5 nights in Nov 2018

8/10 Good

zohreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained clean and nicely serviced rooms. However would prefer few more choices for breakfast menu. Overall good stay over in Abu Dhabi.
Stayed 2 nights in Dec 2018
Response from Reilly Recto on 5 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Nice hotel, everything was great
Stayed 4 nights in Dec 2018
Response from Reilly Recto on 5 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service
Stayed 7 nights in Dec 2018
Response from Reilly Recto on 5 Jan 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Reilly Recto on 5 Jan 2019
Thanks for staying with us.

8/10 Good

Risa, Al Ain, Abu Dhabi, UAE

Liked: Cleanliness, property conditions & facilities, room comfort
Beautifully decorated common areass; excellent Wi-Fi reception; delicious breakfast; comfy bed; fully equipped, modern, large gym Places to shop and restaurants are not in walking distance; must take taxi or drive everywhere.
Stayed 1 night in Dec 2018
Response from Reilly Recto on 5 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Loved Susan, our housekeeper. The food was good and I especially enjoyed the Club Room benefits.
Stayed 4 nights in Oct 2018
Response from Fay on 7 Nov 2018
Thank you. Looking forward to welcome you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grey Choice
Great hotel in a quiet area of the city. Sheikh Zayed Mosque is about a 10 minute walk away. High quality hotel, amazing staff, great food - go for it.
Stayed 2 nights in Oct 2018
Response from Fay on 7 Nov 2018
Thank you. Looking forward to welcome you again.