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Reviews of Courtyard by Marriott Abilene Southwest/Abilene Mall South

3 out of 5
Courtyard by Marriott Abilene Southwest/Abilene Mall South
4350 Ridgemont Dr, Abilene, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 430 out of 911 reviews" "
Rating 8 - Good. 258 out of 911 reviews" "
Rating 6 - Okay. 117 out of 911 reviews" "
Rating 4 - Poor. 61 out of 911 reviews" "
Rating 2 - Terrible. 45 out of 911 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, property conditions & facilities
I actually ended up not staying at the facility, the bathroom in the hotel room was horrific. Fake eyelashes on the floor hair on the floor wrappers on the floor.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jake

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly & clean!

6/10 Okay

Melinda

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Wendy

Stayed 1 night in Mar 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 1 night in Mar 2024

8/10 Good

Kristen

Stayed 1 night in Mar 2024

8/10 Good

Anita

Stayed 3 nights in Mar 2024

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good nightly price, but no complimentary breakfast.
Stayed 3 nights in Feb 2024

4/10 Poor

Patty

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was not enough water pressure to shower. No hot water to bath in. The microwave smelled like feces. The balcony and outside furniture was covered in pigeon poop. The pegions began cooing around 5:30 am and there was no sleeping after that. My reservation was for two beds. We were put in a room with a king bed. Check in and out was easy. But the stay was very disappointing.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The place was quiet and safe. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my future trips to Abilene I plan on staying at The Courtyard. The staff was helpful, knowledgeable and friendly. The place was quiet and safe. Thank you.
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very uncomfortable Carpets need cleaning.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical Courtyard. Next to mall and several places to eat. Not the easiest location to get to. However safe and convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Travelled with family, Business traveller
Nice staff easy check in.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, San Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Nice and clean. Quiet as well. The Starbucks in lobby was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great get away, friendly and helpful staff ,quit and nearby restaurants and shopping
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice price
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
It’s been better
Property seemed to be short staffed as it took a while to check in. Also, my bed looked as if they just threw the sheets and covers on. The sheets were half on and blanket not tucked in. There was hair in my shower. It was overall dirty as if the cleaning job was rushed.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly & helpful. Property is a little dated. Food is WAY over-priced, and a parking fee in Abilene is nuts.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mark, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and lobby area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jolene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. I found it difficult getting a ride to the airprot for 4 am but thats more of issue with city transportation than the hotel itself. My uber driver was awesome but it required an app download not as easy as calling a taxi.
Stayed 8 nights in Dec 2023

4/10 Poor

Mary

Stayed 2 nights in Dec 2023

6/10 Okay

April

Travelled with family, Business traveller
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Allen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and so nice. The only upsetting thing for my mother and I was they charge a ton for breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good neighborhood. Good restaurants near. Would stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

Alyssa

Travelled with family
Liked: Staff & service
Needs a deep clean or updating. Felt kind of dingy. Overall not terrible but probably won't stay again.
Stayed 1 night in Nov 2023

6/10 Okay

samuel

Stayed 1 night in Nov 2023

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No towels in the fitness room. No creamer available for coffee. Missing mirror in hotel room but hooks were protruding from the wall. No continental breakfast available. Accurate bar hours were not posted. Bar was Not open as advertised.
Stayed 3 nights in Nov 2023

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and staff is wonderful
Stayed 3 nights in Nov 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Alissa

Travelled with group
Liked: Cleanliness
One thing that drew us to this property was the dinner option, but that was not available on the evening we stayed.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023

4/10 Poor

brian

Disliked: Staff & service, property conditions & facilities
Beds were awful. We asked for room service everyday and didn’t get it. We had to go to the front desk and get sheets and change them out selves.
Stayed 3 nights in Oct 2023

6/10 Okay

Monika

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not what we were expecting...
The AC had a vinegar-type chemical smell coming from it and the mattresses were worn down to the point we could feel the metal rod that is the upper structural edge. Both beds in the room squeaked every time we moved. The room was clean and neat. The staff was really pleasant.
Stayed 1 night in Oct 2023

4/10 Poor

Kathy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After explaining my disability of not being able to walk far, I was given a room way down the hallway that was very inconvenient the first night. We were transferred to another room which was dirty. The beds were uncomfortable, and we had to call maintenance in a little things that should’ve been maintained.
Stayed 3 nights in Oct 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were charged to park our car in the public parking lot! That’s the last money Marriott will get from me. We were served raw bacon at breakfast. Only 2 towels and 2 wash rags were provided. Certainly not worth what we were charged.
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from Marriott
In town for a wedding. Stayed one night and everything was great!
Stayed 1 night in Sep 2023

10/10 Excellent

Darryl

Business traveller, Travelled with partner
Liked: Amenities
It was cared for and in a great area. The rooms were nice and clean!
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Stayed 3 nights in Sep 2023

8/10 Good

chanel, pittsburg

Liked: Cleanliness
Disliked: Staff & service, amenities
Room phone didn't work
Stayed 2 nights in Sep 2023