Compare and book 5 Star hotels in Santa Maria Novella, Florence

"Excellent location Staff is superb "

"2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back. "

"The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a...

"Super Hotel, Friendly Staff, Great Location "

"Not as advertised. As of April 2024 this hotel is listed as having internet on its TVs (netflix, hulu, etc.) both in Expedia and the hilton webpage. A pretty standard amenity in 5 star hotels. This is one of the reasons we chose this hotel, but when we checked in we learned that it doesn't have this in any room. When we showed the receptionist how the listing and our reservation said it included streaming TV they just shrugged. Also the overall quality of the hotel feels more like a 3 or 4...