Sun deck

Reviews of Old Orchard Inn & Spa

4 out of 5
Old Orchard Inn & Spa
153 Greenwich Rd. South, Exit 11, Highway 101, Wolfville Ridge, NS

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 807 reviews" "
Rating 8 - Good. 302 out of 807 reviews" "
Rating 6 - Okay. 110 out of 807 reviews" "
Rating 4 - Poor. 44 out of 807 reviews" "
Rating 2 - Terrible. 16 out of 807 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and it was a comfortable stay. The breakfast was excellent and there was a gorgeous view.
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 28 Mar 2024
Wow! This is wonderful to hear. We strive to offer the best possible service and product that we can so it makes us very happy to hear we were able to provide you with an excellent experience. We look forward to having you back at any time and we will do our best to turn that 4 star into a 5 star rating. Thanks again!

8/10 Good

Griffin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, lovely clean room and great service. Only issue was waking up very early due to garbage being thrown into dump. Other than that, great stay.
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 27 Mar 2024
We are so happy to hear you thoroughly enjoyed your stay. Our apologies for the noise from our construction crews. We will address this issue directly with them. We appreciate you taking the time to write about your experience and look forward to having you back again soon!

6/10 Okay

Roy

Disliked: Amenities
The room and the overall service certainly does not warrant the price you charge for your rooms per night.
Stayed 5 nights in Mar 2024
Response from Mark Lowe - Guest Service Manager on 26 Mar 2024
Thank you Roy for taking the time to provide us with feedback. We are always working to improve our product and services which we are currently in the process of. Please rest assured that we are always monitoring our rates to remain competitive and comparable to the other properties in the area. We thank you for choosing the Old Orchard Inn and we look forward to having you back to see our improvements.

8/10 Good

Mary Lynn

Travelled with family
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 25 Mar 2024
Thank you Mary Lynn. We enjoyed having you! We hope to see you again soon.

10/10 Excellent

Randy, Pointe Du Chene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Good facilities
Stayed 1 night in Mar 2024
Response from Guest Service Specialist on 21 Mar 2024
Thank you for your feedback!

8/10 Good

Shelley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 16 Mar 2024
Thanks Shelley for the great rating! We look forward to having you back any time.

8/10 Good

Janice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service and venue but rooms and factualities really in need of a refresh
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 12 Mar 2024
Thank you Janice for taking the time to submit your wonderful review. I am so pleased that our staff was able to provide you with great service. I am also pleased to inform you that we are currently renovating 40 of our rooms with more scheduled for the winter of 2025 and the remainder to be finished in the winter of 2026. We are always improving our property and its amenities, so we look forward to welcoming you back in the near future to take advantage of all the improvements we are making.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 9 Mar 2024
Thank you for taking the time submit a review. We would love to hear how we can turn your 3 star rating into a 5 star rating. We look forward to having you back any time!

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Knew about property issues. Was told about construction happening between 4-6 am no problem. Around 4pm i thought someone was drilling into my room on the brick side?
Stayed 1 night in Mar 2024
Response from Mark Lowe - Guest Service Manager on 6 Mar 2024
Hi Sara, Thank you for taking the time to submit a review for us. It was a pleasure meeting you. Yes we are currently renovating our 1st floor rooms and there is a portion of the renovation that require drilling through brick wall and concrete which can actually be felt on the 2nd floor as well. I do apologize for the disruption around 4pm however we found that conducting the renovations during normal business hours tends to be the least disruptive. We appreciate the rating and love having you stay with us. Until next time!

8/10 Good

Shawna

Liked: Cleanliness, staff & service
Always enjoy staying here. Staff friendly and hotel cozy. The menu could offer more variety, some simpler choices would be appreciated.
Stayed 2 nights in Feb 2024
Response from Guest Service Specialist on 27 Feb 2024
Thank you for your review, We are in the midst of creating some new dishes for our lunch and dinner menu! we hope to see you again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is deceiving from the outside but has real inn charm once you are inside. We enjoyed the live music at dinner. Also the spa services are great.
Response from Mark Lowe - Guest Service Manager on 19 Feb 2024
We are so happy to hear that you enjoyed your experience with us. We are in the process of upgrading the entire property and rest assured the outside of the building is in the plans to get updated. We are also just waiting on the weather to cooperate to be able to continue our improvement to our grounds. We're very excited about all the changes planned and we look forward to welcoming you back in the near future and show you all of our updates. Thanks again for the wonderful review and we'll see you soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the dining especially at the inn. The rooms are nice, staff are always excellent
Stayed 1 night in Feb 2024
Response from Old Orchard Inn on 17 Feb 2024
Thank you for your review! We always appreciate your feedback.

2/10 Terrible

Zachary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there would be a hot tub there was not, i asked the front desk to bring two spoons to my room and they refused. The room beside us noisy until the late hours in the night.
Stayed 1 night in Feb 2024
Response from Mark Lowe - Guest Service Manager on 16 Feb 2024
Thank you Zachary for providing you feedback. We do apologize that we were not able to step away from the desk at the time of your request to provide you with spoons. We will use this situation as a coaching opportunity on how to better serve our guests. We do apologize for the noise and once we received your complaint our staff went immediately to the other room and was able to get them to quiet down as we didn't receive another complaint once we addressed the issue. Again we apologize for the experience you had during your stay and appreciate the feedback.

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the relaxing atmosphere.
Stayed 1 night in Feb 2024
Response from Mark Lowe - Guest Service Manager on 16 Feb 2024
Thank you Bonnie, It was a pleasure to have you stay with us.

8/10 Good

Kim

Stayed 2 nights in Feb 2024
Response from Guest Service Specialist on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Tabatha

Stayed 1 night in Jan 2024
Response from Guest Service Specialist on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 20 Jan 2024
Thank you for staying with us. We look forward to your next visit.

8/10 Good

Scott

Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 20 Jan 2024
Thank you for sharing your feedback.

10/10 Excellent

Owen

Liked: Amenities
Good
Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 14 Jan 2024
Thank you for staying with us.

10/10 Excellent

Trish

Travelled with group
Liked: Amenities
Beautiful inn with lovely ambiance.
Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 14 Jan 2024
We look forward to your next stay.

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 14 Jan 2024
Thank you for sharing your feedback. We look forward to your next stay.

8/10 Good

Derek

Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Jan 2024
Response from Mark Lowe - Guest Service Manager on 9 Jan 2024
Thank you Derek.

10/10 Excellent

Ashley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! The entire staff went above and beyond and the view and restaurant were fantastic. Would definitely recommend to anyone in the area and looks like a great place for events as well.
Stayed 1 night in Jan 2024
Response from Old Orchard Inn on 14 Jan 2024
Thanks for your kind comments. We value your feedback.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic location that's undergoing some renovations. Staff are friendly and rooms clean.
Stayed 2 nights in Jan 2024
Response from Mark Lowe - Guest Service Manager on 9 Jan 2024
Thank you Chris. We look forward to having you back any time. More improvements still to come!

2/10 Terrible

Vicky

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Brick wall in room, cold tile floor, and no included breakfast. Felt more like a prison cell than a hotel room.
Stayed 3 nights in Dec 2023
Response from Old Orchard Inn on 8 Jan 2024
Thank you for sharing your feedback. We are currently renovating to make your future stays wonderful. Fresh, hot breakfast is served in our Acadian Dining Room daily from 7am to 11am.

10/10 Excellent

Shona

Stayed 1 night in Dec 2023
Response from Old Orchard Inn on 24 Dec 2023
Thank you for taking the time to rate our property. We look forward to your next stay.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great and the food was as well. Unfortunately the entire hotel is severely outdated and prices are out of whack for the actual condition of the place. In my opinion we overpaid and will likely never return if renovations don't happen.
Stayed 2 nights in Dec 2023
Response from Mark Lowe - Guest Service Manager on 18 Dec 2023
Hi Daniel, Thank you for your review. I am pleased to inform you that we have 11 newly renovated rooms almost complete that are set to be available in early January 2024. Also, the next section on our 1st floor of room renovations started December 11th in hopes that the entire first floor rooms will be renovated by mid-spring of 2024 with the 2nd and 3rd floor rooms scheduled to be renovated winter of 2024 & 2025. We do hope you return to see all the improvements we are currently working on for all aspects of the property. Thank you again for staying with us and Happy Holidays.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was clean, staff were friendly.
Stayed 2 nights in Dec 2023
Response from Mark Lowe - Guest Service Manager on 12 Dec 2023
Thank you Renee! it was a pleasure having you stay with us. We hope to see you again then next time you are in the area.

10/10 Excellent

Randy, Pointe Du Chene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Mark Lowe - Guest Service Manager on 12 Dec 2023
Thank you Randy! We appreciate the rating, and we look forward to welcoming you back in the near future.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Mark Lowe - Guest Service Manager on 16 Feb 2024
Thank you for taking the time to provide us a rating.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the old orchard inn was amazing. The food is great, friendly welcoming staff and a large pool and sauna in the middle of winter we're a nice touch. I highly recommend staying here when on business in the valley. The resort was hosting a large Christmas Party which is great to see. Highly recommend..
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 1 Dec 2023
Thank you for sharing your experience with us. We are happy that you enjoyed your stay.

10/10 Excellent

Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully Decorated for Christmas, Staff was Super Friendly and Welcoming!
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 30 Nov 2023
Thank you so much for your feedback.

8/10 Good

Murray

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 18 Nov 2023
Thank you for your feedback.

8/10 Good

Heather

Travelled with group
The staff were polite, the rooms were clean and the beds were comfortable. But the hotel itself is very tired looking, and I feel like the price point is very high for the standard of hotel. However there really wasn’t anything wrong with the hotel.
Stayed 1 night in Nov 2023
Response from Mark Lowe - Guest Service Manager on 13 Nov 2023
Thank you Heather for taking the time to review your stay. We are very happy to hear that you enjoyed your stay and as you may have seen while here, we agree that it is a bit dated however we are currently working very hard to update and renovate our property. We look forward to having you back soon to show you all the improvements we have made and have planned. Thanks again!

10/10 Excellent

K-Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 10 Nov 2023
Thank you for your kind rating.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 10 Nov 2023
We look forward to your next stay.

8/10 Good

Janace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Old Orchard Inn on 8 Nov 2023
Thank you for your feedback.

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Mark Lowe - GSM on 7 Nov 2023
Thank you Stephanie! We are happy to hear you enjoyed your experience.

10/10 Excellent

Patrick, Calgary

Travelled with partner
Minor inconveniences because of renovations, but these were definitely minor. Rooms clean and adequately supplied with features one expects, but definitely showing their age so the renovations are welcomed. Property surroundings park-like and quite lovely. The restaurant was a real plus - excellent menu. My wife and I looked forward to our meals there over our three-night stay. The staff were all very friendly and helpful, and issues like laundry requests were handled promptly. The beginning of off-season so perhaps the property would be rather busier and noisier during high season. We had no complaints at all, and would definitely stay here again if we were in the area. Very convenient location for travellers as close to the main highway through the Annapolis Valley.
Stayed 3 nights in Oct 2023
Response from Old Orchard Inn on 3 Nov 2023
Thank you.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you Karen for your rating.

4/10 Poor

Denise

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Old Orchard inn may be a staple in the valley, but it is old- and dirty. The carpets are disgusting . I do realize they are in the middle of renovations, so at least adjust the prices to the rooms not renovated yet. The bottom floor rooms are musty, small and have dirty, old carpets.
Stayed 2 nights in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you for taking the time to submit your review. I'm pleased to inform you that as part of our renovations that we are removing the carpets which contributes to the current smell you experienced, and our rates are placed to stay competitive in our current market. We are doing our best to modernize our property while paying homage to the existing decor that our guests have fallen in love with. We hope you will return in the near future to witness all the improvements we have planned.

10/10 Excellent

Candace

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you Candace! We hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you for taking the time to submit a rating. We look forward to having you back soon!

8/10 Good

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great scenery, under construction right now so a bit of a hassle to get to the front desk.
Stayed 1 night in Oct 2023
Response from James on 23 Oct 2023
Hi Daniel! We are sorry for the walk from the other entrance, but it will be worth it when you see the new construction! We hope to see you again, soon!

4/10 Poor

Shannon

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you Shannon. Please feel free to reach out again if you would like to discuss your experience with us and how we can do better in the future.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loced our stay in cabin 413. Rustic and back to nature. Would do it again in a geartbeat .
Stayed 2 nights in Oct 2023
Response from James on 23 Oct 2023
Thank you Vicki! We appreciate the great review!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Amazing! Thank you Stacy

8/10 Good

Ghislain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you Ghislain for taking the time to submit a review. We hope to see you again soon.

10/10 Excellent

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the cabin! The only thing that was kind of disappointing was in the pictures it shows a table In the room but when we arrived we didn’t have one so we didn’t have a place to eat. Other than that great stay.
Stayed 1 night in Oct 2023
Response from Mark Lowe - Guest Service Manager on 1 Nov 2023
Thank you Kaitlin. We will take this feedback and make a plan to improve for next cabin season.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, amenities
The hotel is dated. They are doing renovations in the main building so we stayed in the cabins. The Cabin wifi was terrible. However the cabin was cozy warm and everything in it was clean and comfortable. It was a walk to get to the indoor pool and hit tub. There were no changing rooms nor shower so be prepared. The grounds and orchard are beautiful. The towels were large and fluffy, and the toiletries were first rate. Good location for exploring the Valley.
Stayed 1 night in Oct 2023
Response from James on 23 Oct 2023
Thanks for the feedback, Robert! We hear you, the hotel is dated, that is why we are doing renovations! We are also just a couple weeks away from a new, dedicated fibre optic internet connection for the whole property! We hope to see you back again!