Ratings based on 3,771 Verified Reviews

4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Close to all amenities

Posted 10-Sep-2017
It gives you a home environment. Close to all kind of amenities. Very convenient..
4 out of 5
Recommended
for Families
by A verified traveller from Shanghai

Nice hotel with friendly atmosphere

Posted 28-Aug-2017
Pros: Well positioned for my needs
Cons: There could be some entertainment provided for children Like a playroom or a place where they could watch films etc...
Location: A nice massage place was recommended by the concierge.
Helpful and friendly staff made the stay during a typhoon better than expected. The hotel shuttle made it even easier to get to and from the hotel.
Comment from Hotel Management
11-Sep-2017 by Bonnie, Hotel Management
Dear Vala, Thank you for staying at Island Pacific Hotel and taking time to post a review. May we look forward to welcoming you back again in the near future.
4 out of 5
by A verified traveller from Sydney

Good location with reasonable price

Posted 28-Aug-2017
Pros: Location - easy access to MTR, Tram, taxi, shuttle bus to Airport Express station (No.H2).
I will definitely stay again. Overall, guest comments on Expedia are correct.
Comment from Hotel Management
11-Sep-2017 by Bonnie, Hotel Management
Dear James, Thank you for staying at Island Pacific Hotel and taking time to post a review. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Away from Central but a perfect location.

Posted 23-Aug-2017
Pros: I find the location away from the city center is excellent.
Location: There are numerous restaurants nearby.
I have stayed at the Island Pacific Hotel many times. The hotel is close to buses, trams and the MTR that are virtually at your doorstep. The rooms are comfortable and a good size for Hong Kong with Harbour or City Views. I highly recommend this hotel.
Comment from Hotel Management
11-Sep-2017 by Bonnie, Hotel Management
Dear Barrie, Thank you for staying at Island Pacific Hotel and taking the time to post a review with the perfect rating which is very encouraging. I am happy to hear that you have enjoyed the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. May we look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Pleasantly surprised

Posted 23-Aug-2017
Pros: Competitive price
Cons: Nothing - apart from re positioning the hotel nearer the business area (!) and also the quality of the food (at least for Dinner)
Location: Already commented upon.........close to the Ferry terminals and Central train station. Free complimentary bus service from Central station to hotel.
Met my needs for the week in all respects. Hotel staff very friendly and helpful. Only drawback was it was situated slightly away from the main business districts which not a problem if one is on vacation. TRam stop nearby and MTR a 5 minute walk away to the entrance but another 10 minute walk underground to the actual station. Would give this a 7* rating (if on business) due to the above and an 8* (if on vacation). Didn't have an opportunity to try the pool or fitness area but looked fine. Restaurant food nothing special but decent selection at breakfast.
Comment from Hotel Management
11-Sep-2017 by Bonnie, Hotel Management
Dear John, Thank you for staying at Island Pacific Hotel and taking time to post a review with the rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful services during your stay. With regard to your constructive comments on breakfast issue, me and my team will certainly look into this area for improvement. In the meantime, we look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Great hotel, great location. Modern clean hotel with all the facilities. Large comfortable rooms
Comment from Hotel Management
11-Sep-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the perfect rating which is very encouraging. May we look forward to welcoming you back again in the near future.
4 out of 5
by A verified traveller from Australia

Hotel at a convenient location

Posted 05-Aug-2017
The hotel is located very close to MTR and is easily accessible by airport bus. The room size is small but is average as per HK standard. The kettle provided has traces of hair inside but was quickly replaced. However, we found some traces of hair again in the bathing towel. The hotel may need to review again the cleaning process to avoid this to happen again. In general the hotel staff are friendly but most staff do not greet customers in the morning when the pass way except those room cleaning workers
Comment from Hotel Management
25-Aug-2017 by Bonnie, Hotel Management
Dear Keith, Thank you for staying at Island Pacific Hotel and taking time to post a review with the rating which is very encouraging. With regard to your constructive comments on cleaning issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maidenhead, England

Great location

Posted 28-Jul-2017
A decemt hotel located in the hustle and bustle of the western district amongst the Dried Seafood Shops. Within walking distance to Sheung Wan and Central. Hotel bar offered great value happy hour promotion which sadly I didn't get a chance to enjoy. Buffet dinner was very good and again great value for money, tthe wine package in particular - for HK$80 you can drink as much as you can! Very friendly and helpful hotel staff. The hotel's pool is small but big enough if you just want a bit of splashing around with kids or to wake yourself up in the morning. The decor in my room iis slightly dated otherwise I would have given it full marks. All in all, this is a lovely hotel which I am happy to go and stay there again without a doubt.
Comment from Hotel Management
01-Aug-2017 by Bonnie, Hotel Management
Dear Winnie, Thank you for such a detailed review and the perfect rating which is very encouraging. I am glad to hear that you have enjoyed friendly and helpful service during your stay. Please rest assured that I have shared your comments with the team and we will continue with our best endeavours in providing quality service to our guests. May we look forward to welcoming you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jul-2017
Satisfaction and good location for food also transportation.
Comment from Hotel Management
31-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking the time to post a review. I am happy to hear that you have enjoyed the location and the distinctive neighbourhood of the hotel, which many guests found it unique and authentic. In the meantime, we look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel, good value for money!

Posted 09-Jul-2017
Location: Close to MTR station and loads of places to eat
A very nice hotel with very friendly staff! The only complain I have is they have a very firm bed so it was not very comfortable for me. Quiet room with ocean view!
Comment from Hotel Management
19-Jul-2017 by Bonnie, Hotel Management
Thank you for staying at Island Pacific Hotel and taking time to post a review with the rating which is very encouraging. I am glad to hear that you have enjoyed during your stay. With regard to your constructive comments on mattress issue, me and my team will certainly look into this area for improvement. May we look forward to welcoming you back again in the near future.