Reception

Reviews of Britannia Hotel Leeds

3 out of 5
Britannia Hotel Leeds
Millgreen View, Ring Road, Leeds, England

Reviews

6.2
Rating 10 - Excellent. 141 out of 989 reviews" "
Rating 8 - Good. 286 out of 989 reviews" "
Rating 6 - Okay. 231 out of 989 reviews" "
Rating 4 - Poor. 172 out of 989 reviews" "
Rating 2 - Terrible. 159 out of 989 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Geoffrey C T

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it is in a beautiful area the staff very pleasant, breakfast could have been better it was just warm .
Stayed 2 nights in Jun 2022

8/10 Good

Mark

Liked: Staff & service
Disliked: Room comfort
Good stay but room to hot and staff nice friendly
Everything was good apart from the room was far to hot in room 510 and the breakfast looked as if it had been thrown together.The Staff where great and a nice and handy hotel for going places to visit.
Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price I wasn't expecting too much, but at the least for it to be clean. Bedding and towels were clean, but the room hadn't been cleaned. Fresh stains on the lamp and unit next to the bed. Toilet and bathroom also had stains and hadn't been cleaned. No food available / restaurant closed, would have been nice to know that in advance as didn't check in until 8pm
Stayed 1 night in Jun 2021

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
No room when arrived
Booked and recieved gteed confirmation but when arrived told no room as had been overbooked by 40 others as well!!!! Told this happens all the time and the system lets people overbook , 23.00 on sat night so while there for 1hr trying to sort out with no result booked another hotel even though was still showjng rooms available at britannia.
Stayed 1 night in Jun 2021

8/10 Good

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Stuart francis

Liked: Staff & service
Disliked: Property conditions & facilities
no restaurant facilities very disappointed no notice given that hotel was closing down
Stayed 2 nights in Jun 2021

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
My Britannia stay.
Room was nice and roomy and staff were cheerful and polite
Stayed 3 nights in Jun 2021

4/10 Poor

Trevor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Change your mattresses
They need to change all mattresses on the bed, at the moment its like sleeping on lumpy concrete
Stayed 4 nights in Jun 2021

6/10 Okay

Marvic

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Steven

Stayed 1 night in Jun 2021

6/10 Okay

Lisa

Wi-Fi only free for 20 mins :(
The room was fine. but marks down for only 20 of free Wi-Fi, after which you have to pay. The whole reason I chose this hotel was because I thought it was free WIFI. so not going back till they have free WIFI.
Stayed 2 nights in Jun 2021

8/10 Good

J

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

J M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel.
I have stayed here many times and the rooms are always comfortable and excellent value with strict Covid precautions.
Stayed 2 nights in May 2021

2/10 Terrible

Terry

Disliked: Staff & service, room comfort
Awful bed
It was ok but the bed was shocking gave me and my wife a bad back There was no air conditioning and no room safe as listed by hotels.com they said tgey have never had them hotel.com. fault nit there's. Stay away from this hotel been in bad pain since the 1st night , wouldn't stay there again
Stayed 2 nights in May 2021

8/10 Good

Brian

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely unsatisfactory
Unfortunately this was not a satisfactory stay. The WiFi kept dropping out which made it very difficult to work. The toilet flush was broken and kept flying off the toilet and across the floor every time we used it. Also the images on the site were not in any way representative of the apartment we were allocated.I was expecting a larger outdoor space and a decked area as per the images, instead we got a tiny balcony I could not move let along work on. We were also up three flights of stairs with no lift. Completely unsatisfactory experience, and total mis sold by Hotels.com
Stayed 1 night in Mar 2021

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most of the staff were very accommodating and obviously enjoy they’re vocation but there is always one who lets the team down. Hi
Stayed 3 nights in Mar 2021

6/10 Okay

Abdul

Business traveller
Stayed 1 night in Mar 2021

2/10 Terrible

Terrance

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Rob

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in Feb 2021

2/10 Terrible

Noah

Stayed 3 nights in Jan 2021

8/10 Good

Tom, Whitley Bay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clear and the staff very good and helpful
Stayed 2 nights in Jan 2021

4/10 Poor

Lynne

Stayed 1 night in Dec 2020

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Wether for business or leisure i love this hotel, great location, friendly staff and clean comforable rooms at unbeatable price.
Stayed 1 night in Dec 2020

2/10 Terrible

Liz

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
tay away
The heating went off at 12pm which is unacceptable at this his time of year.. At 6 am it ‘cranked up’ with banging pipes etc.. My operatives are Romanian and state that they had to wear their clothes in bed!! My thoughts?? Man up boys..😂
Stayed 1 night in Nov 2020

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and staff
The room was great, as were the staff. However the walls are extremely thin and I struggled to sleep as there were other guests shouting in the hallway until the early hours
Stayed 1 night in Oct 2020

6/10 Okay

A L

Business traveller
Liked: Staff & service
Disapointed and hidden costs
Bathroom extractor fan didn't turn off. Had to pay £7 per night for wifi and no battery cover on the TV remote. No breakfast available
Stayed 1 night in Oct 2020

4/10 Poor

Diana

Liked: Cleanliness, staff & service
Disliked: Room comfort
What’s your preference?
The heating system was noisy throughout the night. It sounded as if people were bashing wooden coat hangers around and closing the cupboard doors, inside my room. It was clean There were towels were luxurious The toilet paper, soap etc unusable The fact that we cannot switch off the heater was a problem- as the dry air makes me sick Due to that: I shortened my stay by three days. The staff were friendly and the refund went smoothly
Stayed 4 nights in Oct 2020

2/10 Terrible

Sam, UK

Business traveller
Disliked: Amenities, property conditions & facilities
It was very cheap but extremely disappointing. The hot needs a massive update. The walls are paper thin and you can hear people in the other rooms and their TVs! The mattress was so horrible i couldnt sleep most of the night.The breakfast was horrible tasteless goo; complete waste of the extra money paid for it.I will most definitely avoid it in the future following thjs terrible experience and advise people to avoid as well.Pay 20 quid more and get a decent room somewhere else.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Cheap and not so cheerful
Had to provide Photo ID and a pre-auth on my debit card, neither of which I knew about before arrival. I also found hairs on my pillow.
Stayed 1 night in Sep 2020

8/10 Good

Paul Harry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Anna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leeds Hell hole
I stayed for 2 night first room was terrible so changed to another down stairs. I couldn’t open any windows and there was the loudest fan that kept me awake which wouldn’t switch off so then changed room. I just went back home on the 2nd night couldn’t face it. They need to change all the mattresses in there would avoid at all costs
Stayed 2 nights in Sep 2020

10/10 Excellent

Reece

Stayed 2 nights in Sep 2020

4/10 Poor

David, Folkestone

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Parking good checking ok room not over clean toilet base was loss & rocked when you sat on it only 1 bath towel for 2 people no proper cups
Stayed 1 night in Sep 2020

10/10 Excellent

Llauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy place to stay. Had everything I needed in room. Everything cleaned and sealed for Covid awareness. Was very happy to stay there
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor people entering all night.
Stayed 1 night in Aug 2020

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We would never return.
We arrived at the britannia hotel at 12.45am and were keen on a good nights rest. Check in was quick and the man at reception was friendly. We went up to our room and initially noticed the corridors decor was not up to scratch. Very run down. We entered our room and the first thing I noticed was a Grimey light switch. It had clearly not been cleaned for a long time. Following this we noticed the bathroom was dirty and the fabric lamp was filthy (covered in what appeared to be coffee) the coffee cup given (only one instead of 2) was in a sanitised bag however had 2 flies dead in the bottom of it - far from sterile. I went to the phone to ring reception however could not bring myself to put it to my ear due to it being FILTHY. The man on reception was quick to react and upgraded us to their “executive room” which was 10 times better than the first but still far from executive. This room was cleaner however still not up to a COVID standard. We were so tired by this point, we just wanted to sleep and thought we could deal with it in the morning. We cleaned our teeth and at this point we noticed the sink was badly leaking. We also realised there was no soap and only the body wash in the shower. In the morning I went to reception and the lady told us that “we don’t provide soap anymore due to the covid” - this was a shock for me. They did however agree to refund our final three nights as we could not stay there any longer. We instead enjoyed three nights at the premier inn.
Stayed 4 nights in Aug 2020

2/10 Terrible

BigAz, Leeds

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Utterly run down, dirty...everything broken. I didn’t ever shower because I was scared of catching something. Really bad.
Stayed 1 night in Aug 2020

2/10 Terrible

Martin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not go back till the homeless people have gone
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A complete health risk
This Hotel was booked for one of our staff who is classed as a key worker during Covi19 lockdown. The Hotel stated it was only open to essential worker's only howerever half of the hotel was ocupied by lets just say NOT key workers. The room was disgracefull to the point that I would not let my dog sleep there. Mould in the bathrooms, a hole in the bedroom wall, thick dust on the carpets and even a leftover bar of soap in the shower. This is disgracefull in itself but to offer rooms in this condition during a Global pandemick is beyond words.
Stayed 5 nights in Jun 2020

2/10 Terrible

STEVEN

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Hotel
Wouldnt stay again
Stayed 1 night in Jun 2020

6/10 Okay

Amarah

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2020

2/10 Terrible

Robert

Stayed 1 night in May 2020

8/10 Good

Tina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Would stay again
Was greeted by very friendly and caring staff. Stayed during the covid-19 pandemic so had restrictions in place as all of the hotels do. Social distancing and ID shown. Reception staff guided me where to order some food as I arrived at 10pm after a shift. Room was very welcoming. Spacious and the added bonus of a large bath to soak in. Toiletries supplied and free parking. Great for a budget hotel and just somewhere to get some rest.
Stayed 1 night in Apr 2020

8/10 Good

Sunil

Stayed 1 night in Mar 2020

10/10 Excellent

Jack

Stayed 1 night in Mar 2020