American cuisine

Reviews of Courtyard by Marriott Dulles Airport Herndon/Reston

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 941 reviews" "
Rating 8 - Good. 318 out of 941 reviews" "
Rating 6 - Okay. 62 out of 941 reviews" "
Rating 4 - Poor. 24 out of 941 reviews" "
Rating 2 - Terrible. 25 out of 941 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DIEDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Courtyard by Marriott, Herdon Reston was nothing short of exceptional. The room was clean and bed super comfortable! I must say, that Bernie at the front desk is wonderful. She was professional, personable, helpful and just genuinely kind and helpful through our stay. I trluly appreciated the shuttle service as a huge convenience. I would stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a business trip and would likely stay here again. It was close to the Metro, had clean rooms, and was quiet.
Stayed 4 nights in Mar 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Garl

Liked: Cleanliness, staff & service, property conditions & facilities
Heating in room didn't work also TV in bedroom didn't work. Charlese tried to repair, realized she could not fix them. Moved us from room # 138 to room # 238. After that everything was wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Doug

Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite comfortable, and the breakfast options were nice. It met exactly what I needed!
Stayed 1 night in Jan 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Raja

Disliked: Staff & service, property conditions & facilities
No WiFi at all..No response from front desk.
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

LILIAN

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Nyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to travel in from Ohio for Surgery at Reston Hospital. The hotel was only 5 minutes away from the hospital and provided a clean and quiet place for me to recover during the week. Staff were all very friendly and helpful as well!
Stayed 4 nights in Dec 2023

10/10 Excellent

Candice

Stayed 1 night in Dec 2023

10/10 Excellent

Uyen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient as it's near by the airport. Not crowded during the holidays. Loved the room & bed particularly.
Stayed 1 night in Dec 2023

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two night and couldn’t be more happy with my experience! That staff was friendly, the room was clean, and there are lots of fun things to do in the area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sue

Nice quiet stay
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Stayed 2 nights in Nov 2023

10/10 Excellent

Dean

Stayed 2 nights in Nov 2023

6/10 Okay

Steve

Stayed 1 night in Oct 2023

8/10 Good

Dean

Stayed 1 night in Nov 2023

8/10 Good

Michele, Greenock

Liked: Cleanliness, staff & service, property conditions & facilities
A nice option before or after the stress of flying.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Stayed 1 night in Nov 2023

4/10 Poor

Douglas

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
The staff were very kind and helpful. The gym was excellent! The linens were terrible; towels were neither soft, nor absorbent. The bedding was also starchy, itchy, and made sleeping difficult. Additionally, the bedding exacerbated our allergies.
Stayed 2 nights in Nov 2023

2/10 Terrible

Wayne R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Noisy neighbors
Stayed 1 night in Oct 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Oct 2023

4/10 Poor

Larry

Travelled with family
We had ants in our bathroom. Our room wasn’t cleaned and new towels the first day. The lady at the breakfast counter was incompetent.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable.
Used Hotels.com with pay at facility. When tried to check in had issues, couldn't complete registration. Had to call another clerk to try to fix it. She was not really friendly, asked "what do you mean pay at facility"? Were given room keys then late that night received email from credit card provider charged more than on booking statement. When checked out received invoice with correct amount. Otherwise decent room, comfortable/quiet and very clean. Odd setup with TV placement, parallel to the bed. Were there for family visit so hardly used it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place away from home
Easy checkin, room was clean, service was great. Everyone was super nice. Area was quiet. Plenty of parking. Close to slot of things.
Stayed 1 night in Oct 2023

4/10 Poor

ABDELHAY A

Travelled with partner
Disliked: Amenities, property conditions & facilities
Receptionist aggressive to customers. 2 days without cleaning the room.
Stayed 2 nights in Oct 2023
Response from Sarah J on 9 Oct 2023
Good Morning,I am sorry to hear that we did not meet your expectations. I took a look at your reservation and see that you stayed with us for a total of two nights. Our housekeeping service is provided every 3rd day, but is available upon request daily. Did you request housekeeping service that was not provided?I would greatly appreciate any additional information you may be able to provide regarding your stay including your comments about team members being aggressive.We strive to provide a comfortable and productive space for all of our guests and are always looking for ways to improve. Thank you for your time!

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and hotel is in good location

2/10 Terrible

Rahat

Disliked: Cleanliness, property conditions & facilities
Bathroom shower place was leaking water and there was no exhaust for the bathroom. Room was small with no ventilation.
Stayed 2 nights in Sep 2023

8/10 Good

yun

Stayed 3 nights in Sep 2023

10/10 Excellent

Sherry, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would of like to seen toiletries such as lotion etc …
Stayed 2 nights in Sep 2023

10/10 Excellent

Valonte

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Especially liked the arrangment of tables & chairs
Stayed 1 night in Sep 2023

8/10 Good

shawnna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place a lot don't regret booking them❤️❤️
Stayed 2 nights in Aug 2023

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very nice and accommodating for our very late check-in. Our hotel room did have a bit of cigarette smoke smell in it upon arrival however the bed was comfortable and the property was clean and quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jinsu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love this property. So clean, queit, and new. I'll come to stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it overall
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Stayed 1 night in Jun 2023

4/10 Poor

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good area, nice rooms. Stayed for 13 hours, and in that span the fire alarm went off twice. Once at 3:30 in the morning. Both times, we were told by the manager that it was a faulty sprinkler sensor so just more inconvenient than anything.
Stayed 1 night in May 2023

2/10 Terrible

Carolyn

Stayed 1 night in May 2023

2/10 Terrible

Stephen

Stayed 1 night in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Angela

Stayed 1 night in Apr 2023

8/10 Good

MARK

Stayed 1 night in Mar 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, convenient and well maintained property close to Dulles airport. Friendly and helpful staff, easy shuttle to the airport. Great for layovers or short stays, day rooms.
Stayed 1 night in Feb 2023

10/10 Excellent

Miles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in an hour after my wife had died at a local hospital, the staff at the front desk was warm, caring and comfortable. They even sent me a sympathy card after I left. That was so kind.
Stayed 2 nights in Feb 2023

6/10 Okay

Tracey

Business traveller
Liked: Staff & service
My room had bedbugs. Yes, I’m certain they were bedbugs, as I’ve dealt with them before. I discovered some of them crawling around me on the bed upon waking from a nap. The desk attendant, who declined my offer to show her the bedbugs, was apologetic and got me another room, which was bedbug free, as far as I could tell. She also suggested I might be reimbursed, pending approval by management. I later received a corporate email apologizing for the “inconvenience”, but claiming (for the record) that their subsequent inspection discovered no bugs in my room or the surrounding rooms. Who knows whether that inspection actually took place, or whether a qualified person(s) performed it. I’m not upset about the whole thing - though the email left a sour taste. But, on the principle of good customer service, I should have been reimbursed. In any case, I will not be staying there again.