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"The staff is super friendly. The view from the room was incredible. Location of the hotel is perfect. "

"Funny how things turn out for the better. I booked the hotel due to its close proximity to Pancras Station, as my stay was only for one day. At first having no view was somewhat bothersome and I hesitated booking it, but it was only for one night, so why not. Let me tell you, this was THE BEST decision I made. After traveling over 20 hours by plane, train, the tube, walking throughout the city and staying out after midnight, the rooms in the sub level from the lobby are peacefully q-u-i-e-t. I slept so well without hearing traffic noise or sensing sunlight creeping through the curtains. If this type of room was available in every big city after a long grueling travel day, I would book in a heartbeat. The quality rest was worth it!"

"Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me. "

"Just a lovely 3-night stay, and everyone at the hotel was really kind and helpful. Excellent experience."

"Good and decent value"

"Very handy for the theatre Breakfast wasnt great"

"Great location, excellent service and good accommodations."

"I would give it more than 5 stars if I could. Loved the location, loved my room. I wish I could recreate my ciyizenM room in my house! The amenities were top notch. The price is higher than what I usually pay but soooo worth it!"

"Good value stay in central London Clean, easy checkin/out Late checkout good."