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Reviews of Hilton Shillim Estate Retreat & Spa

5 out of 5
Hilton Shillim Estate Retreat & Spa
Village Shilimb, Pawana Nagar, Taluka Maval, Wadgaon, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 93 reviews" "
Rating 8 - Good. 21 out of 93 reviews" "
Rating 6 - Okay. 15 out of 93 reviews" "
Rating 4 - Poor. 9 out of 93 reviews" "
Rating 2 - Terrible. 9 out of 93 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

POORAV

Stayed 3 nights in Dec 2023

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ishwinder

Stayed 2 nights in Oct 2023

2/10 Terrible

Mohit

Travelled with family
Disliked: Staff & service
Terrible experience
Stayed 2 nights in Jun 2023

2/10 Terrible

Mohit

Travelled with family
Disliked: Staff & service
Terrible staff and incomplete data at time of booking
Stayed 3 nights in Jun 2023

10/10 Excellent

Smita

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

SANJAY

Stayed 1 night in Aug 2022

6/10 Okay

Ankit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jul 2022
Response from Hotel Management on 11 Aug 2022
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay.

10/10 Excellent

Saahil

Stayed 3 nights in Jul 2022

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Hotel Management on 11 Aug 2022
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay.

8/10 Good

Siddhant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience very pleasant and in the midst of nature. Travelling is a bit of an issue since the last 25km leading to the hotel have no roads. It’s literally just big mountain size pot holes.
Stayed 1 night in May 2022

2/10 Terrible

Devansh

Stayed 2 nights in Mar 2022

8/10 Good

Deven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice, it is located in a deep forest of the Sahyadris- a little remote, but yet is well maintained. However, there is some miscommunication among the staff as we tried to book an activity but no one answered at the activity desk, so we attempted to book it through the reception. We confirmed our booking for the activity with the reception and asked them to forward the information to the activity desk. However, it was not booked and the staff tried to book us on another different activity the next day. This activity was not of interest to us, but they managed to finally take us for our desired activity after 45 minutes of argument. There is a limited menu, and the food is no great shakes except for some of the Indian and oriental items.
Stayed 2 nights in Jan 2022

4/10 Poor

Swadhin Ajay, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff service and food is excellent. Our checkin process was not good. No one answered the calls at reception desk and instructions were not clear.
Stayed 3 nights in Dec 2021

8/10 Good

Rahul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Amit

Stayed 2 nights in Nov 2021

8/10 Good

Venkat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Arun

Stayed 2 nights in Jun 2021

10/10 Excellent

farhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing .. the road to reach is terrible from Lonavala. So please call up hotel and ask for the better direction. Food is a tad bit expensive. But service is exceptional
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time and staff was very courteous.
Stayed 2 nights in Feb 2021

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good relaxing holiday at Hilton Shilim
We had a very relaxing family holiday. The property is nice, very spread out, but with good walking treks, and a friendly pick-up and drop service offered by the hotel. Very picturesque, amazing flora and a fabulous range of birds chirping away. Carry a good camera to capture their pics!
Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveller

Not happy with the resort.
We had a stay with friends for 1 night and were not really happy with the property. To start with roads are really bad leading to the property. For some reason only 1 restaurant with half of the menu option was available for lunch and dinner.. Service was just ok. Charges for food was really over priced... Rooms mentioned on the site and actual ones are so different. Didn't look like 22k worth room at all with no view nothing.. Clarity of room types and pictures mentioned i think are misleading.. No vanity kit or slippers available so really not 5 star service for me. Had to call n request of all the item.. Last order or room service is till 10.30pm so you can't plan late night dinner even the in room one. And to add to our disappointment at the time of leaving the valet guy literally got a long scratch on my car and after bringing that up they were not ready to own to their fault. We had a new car with no scratches at all and this was really unfortunate n totally disappointing scene. I really won't visit this place ever again...
Stayed 1 night in Dec 2020

10/10 Excellent

Prasad

Stayed 2 nights in Oct 2020

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Garun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Beautiful property i don't know why the rating is bad..we stayed for 1 night and we loved it...coming from the hustle and bustle of the city the hotel and its villas provides you with peace and comfort..The only thing which i want the hotel should improve is their Indian cuisine which was a disappointment nevertheless their Italian food at the pool side was very good. I would highly recommend this place its a good weekend gateway place....
Stayed 1 night in Jan 2020

6/10 Okay

Abhishek

Travelled with family
Liked: Staff & service
The rooms are okay. Bathroom is spacious. Property is good, Spacious and lot of things to do. However I found it way too over priced as compared to the kind of services, amenities etc they offer. You can get better options at this price.
Stayed 2 nights in Nov 2019

10/10 Excellent

NIKET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for some quality couple time..
45 mins of terrible drive (road) leading to the property but absolutely worthed. Excellent location, awesome hospitality. Well groomed/mannered staff. A PERFECT COUPLES RETREAT. CONS- 1. No mobile connectivity 2. Limited food options 3. Jain food a big hassle
Stayed 2 nights in Jan 2020

6/10 Okay

Ameya

Disliked: Staff & service, property conditions & facilities
Hotel was fine. Rather dated and hasn't been upgraded in a while. The vehicles for pick up took ages to come. Room service and food menu was rather limited and food cold. On the positive, the location is truly stunning. Defo worth going once. Not a repeat visit
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property is amazing- very clean, serene, and well maintained. Service is great too. Villas are too good and one gets very close to nature Spa is highly overrated and priced. You will be surprised that they don’t have bath facility in the spa center and they ask you to go your villa (For which you need a shuttle) with bathrobe. Very average massage rooms with no music- you can have a better experience at any average spa than here Restaurant is good with limited options (understandably so) but the kid menu is very limited making it difficult for folks with kids
Stayed 1 night in Dec 2019
Response from Rohit on 25 Dec 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our products and service points during the stay. We stand disappointed and embarrassed from your feedback. We take every feedback very seriously as they are continuous source of improvement for us. We sincerely regret for inconvenience being caused during your stay. It is always our constant endeavour to listen to our guests and improve our services. Please be assured that our Executive Team will review your comments to ensure they are used to improve our guest's experience. At Hilton we strongly believe in our guests and we are always in constant effort to enhance guest services. We would like to restore your faith with Hilton Hotels and Resorts and request you to kindly treat this as an aberration and not a benchmark for our service and quality of product. We sincerely hope that you would give us another opportunity to showcase best of our hospitality. We hope you will consider staying with us in the future.

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Sam, Pune

Liked: Cleanliness, staff & service, amenities
Great views, wonderful service but expensive. Service was really nice and everything was more then expected. Just that the price as per the expedia booking was a bit expensive
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Birju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Big property.
Stayed 2 nights in Jul 2019

2/10 Terrible

VK

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pathetic activity room. Nothing to do for kids. Sad library. No activities scheduled. Totally let down by it!!!!
Stayed 1 night in May 2019

10/10 Excellent

Kumail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ameya on 7 May 2019
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay. In your few moments to spare please do review us on Tripadvisor as well. https://www.tripadvisor.in/Hotel_Review-g8342050-d3533172-Reviews-Hilton_Shillim_Estate_Retreat_Spa-Shilimb_Pune_District_Maharashtra.html We look forward to welcoming you back.

8/10 Good

Venkat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Ameya on 7 May 2019
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay. In your few moments to spare please do review us on Tripadvisor as well. https://www.tripadvisor.in/Hotel_Review-g8342050-d3533172-Reviews-Hilton_Shillim_Estate_Retreat_Spa-Shilimb_Pune_District_Maharashtra.html We look forward to welcoming you back.

10/10 Excellent

Parin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ameya on 7 May 2019
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay. In your few moments to spare please do review us on Tripadvisor as well. https://www.tripadvisor.in/Hotel_Review-g8342050-d3533172-Reviews-Hilton_Shillim_Estate_Retreat_Spa-Shilimb_Pune_District_Maharashtra.html We look forward to welcoming you back.

8/10 Good

Moin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March Weekend in Shillim
This property is beautiful They have a bunch of activities that are a part of your stay and run as per a defined time table, which adds to the overall experience Their Spa services get booked well in advance Their staff is very courteous and the hospitality is splendid. The approach road from Lions point towards the resort is particularly bad and broken. While our Honda City did just fine, could’ve been easier with an SUV The dinner at the Mountain Bar was great The breakfast quality could be improved
Stayed 1 night in Mar 2019
Response from Ameya on 7 May 2019
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay. We look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great but due to full occupancy, the internal transport seemed difficult to get through. Everything else was perfect and the place is a must visit.
Stayed 2 nights in Feb 2019
Response from Ameya on 7 May 2019
Greetings from Hilton Shillim!! Thank you for taking a moment to share your experience. We are pleased to hear you found the retreat, its services and overall experience to your liking. We believe that memories you had whilst your stay shall remain in your minds forever. We are very delighted to know that you had a memorable stay. We would be definitely work on your feedback, about internal transfers. We look forward to welcoming you back.

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place - a piece of Heaven
An exotic, charming, delighting, pampering and mesmerizing holiday destination.
Stayed 1 night in Feb 2019

10/10 Excellent

jigar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent refreshing..
Right from check in its outstanding.. the staff is very courteous and makes u feel welcome.the rooms r well made..i stayed in a forest king villa and m compĺetely satisfied..the restaurants r good if u hav any special diet requirements like JAIN FOOD u cn explain them properly and they wud do all thts needed..its a place to cut urself from ur day to day stress and hassles..basically a get lost kinda place..hotel spread across 350 acres in a slightly remote area has its little issues..bt thts been covered up by the always on toes staff..
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Service, Property and Villa was excellent. There was power cut too many times. Food could be better. Pool should have been a heated pool. Could not use it because water was too cold. Don't go for spa pool villa in winter. Doors don't work properly. Did not feel safe at night.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A well maintained wellness resort in the woods. They have kept it as close to nature as possible.
Stayed 2 nights in Nov 2018

2/10 Terrible

Dewang

Disliked: Staff & service
Avoid this property. Spend money elsewhere
Nothing around the property. Food is overpriced. Nothing to do at the property either. Certain restaurants shut by 8pm. Road leading to the property is beyond saving. Do yourself a favor and stay somewhere else.
Stayed 2 nights in May 2018

2/10 Terrible

Harshita

Liked: Property conditions & facilities
Disliked: Staff & service
Never Again
Worse and highly inefficient service They are not customer centric or guest friendly at all. Worst ever 5star experience
Stayed 4 nights in May 2018

10/10 Excellent

Anup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
amazing rooms & breakfast

8/10 Good

Karan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be better for the price
Negatives: Place is out of the way, pain to get to. Food is over-priced - CARRY SNACKS! Lots of crying babies on weekends. Positives: super friendly staff. Beautiful property. Comfy rooms.