Ratings based on 309 verified reviews

4.0 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 24-Jun-2019
A clean and neat surrounding. Way direct to beach. A guard recording in and out at beach was good. Overall housekeeping was excellent. Good spread of menu over buffets.
Comment from Hotel Management
19-Jul-2019 by The Zuri Whitesands Goa Resort & Casino, Hotel Management
Dear Guest, Thank you for your feedback and we look forward to Welcome you back in the near future.
4 out of 5
by a verified traveller

Great hotel

Posted 22-Apr-2019 on Hotels
Great hotel, good food beautiful pool and garden
4 out of 5
by a verified traveller

Posted 14-Apr-2019
Lovely resort and right on a quiet stretch of the beach. Quite expensive to leave the resort and go anywhere, but great if you just don’t want to do too much. Grounds are beautiful. Staff on reception not very helpful if you have questions or need anything, which is a shame.
Comment from Hotel Management
19-Jul-2019 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback however we have noted your constructive comments and shared it with our Team members for necessary action.
2 out of 5
by a verified traveller

Posted 03-Apr-2019 on Hotels
1. Property was nice but dated 2. Too many mosquitoes in the room and in the property 3. Few service personals need training to smile more often 4. The casino is not well located. It shares a common entrance with the lobby. The lobby does not smell fresh and appealing
4 out of 5
by a verified traveller from UAE

Great hotel with excellent amenities

Posted 03-Apr-2019 on Hotels
Great hotel has everything you can ask for.Excellent pool area for kids.Massage and spa areas very nice.Rooms are spacious.Casino to crowded and busy not ideal place for a women.Breakfast staff were all very good and friendly.Dissapointments late checkout is not available even if u ask in advance.Baby cot should be a camp cot and not the one they have baby not safe to leave in it.If there's a function happening restaurants are closed as they cater for there events.Kids club available with daily activities for kids.Also there is no atm on site and no money exchange.
3 out of 5
by a verified traveller from Luton, UK

Posted 29-Mar-2019
When you enter the property it looks lavish but the disappointment is have to make three complaints in three nights we stayed out of three nights. 1st night went for dinner and the staff were not aware of pint size they serve, asked them specifically and ordered accordingly but came in half the size of what I have been told. Then the billed arrived paid the sum and the server came back short of money stating Sir there is X amount short is it okay? I was not expecting this from 5* hotel Zuri claimed to be. 2nd night our room number was 101 next to the kitchen, the staff were making noise outside the room at 11pm told the staff directly the noise didn’t stopped. Called reception requesting the same after 15 minutes the noises didn’t stopped. Even told them yiu h e awaken my 3 year old daughter but no difference, finally I have to go to reception to ask them can they stop as this is unacceptable. 3rd got the WhatsApp message from the bury manager Chandni at 2.22pm stating that do we need to change the room where they are aware we are leaving next morning? When notified to her asking why I am not allowed to get the taxi from outside she said it is all of South Goa where you have to order taxi from the hotel, so asked why this has not mentioned on your website as they charge 70% more then the price is. She sir this is what they charge. In my opinion ZURI is worth 3* hotel this is also bcos of few good staff. Will I visit again to Zuri, NO.
Comment from Hotel Management
19-Jul-2019 by General Manager, Hotel Management
Dear Guest, We have noted your constructive comments and we apologize for the inconvenience caused during your stay with us.
3 out of 5
by a verified traveller

Posted 12-Mar-2019
Comment from Hotel Management
19-Jul-2019 by General Manager, Hotel Management
Dear Guest, We thank you for your feedback and we apologize for the inconvenience caused during your stay with us.
2 out of 5
by a verified traveller

Over Rated and overpriced. Staff inexperienced.

Posted 10-Mar-2019 on Hotels
4 out of 5
by a verified traveller

Posted 09-Mar-2019
Comment from Hotel Management
19-Jul-2019 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback.
5 out of 5
by a verified traveller

Posted 27-Feb-2019
Excellent stay. Amazing breakfast buffet. Beautiful views and gr8 experience
Comment from Hotel Management
19-Jul-2019 by General Manager, Hotel Management
Dear Guest, Thank you for your wonderful comments and we look forward to Welcome you back in the near future.