6/10 Okay
George
Travelled with partner
14 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lovely and clean Room big but a little dated - old shower curtain & cracked bath. We dined in ‘Tadka’ their ‘specialist Indian restaurant’ and had a disastrous meal. We ordered lamb Vindaloo and after 20 minutes were instead served lamb with a creamy coconut sauce. I questioned this, and the chef told the waiter that he’d instead given us a mild vindaloo because we were western and would prefer it. I didn’t believe this explanation and I suspect they were perhaps just using up leftovers because this wasn’t a ‘mild vindaloo’ but instead a completely different curry (cream/coconut base). Perhaps they thought we might not know the difference. The waiting staff were apologetic and agreed that this wasn’t what we’d ordered and said they’d bring us a replacement instead. We had to wait another 20 minutes and when it arrived, it was closer resembling a vindaloo but this time there was hardly any meat and mainly just bones. (I didn’t even have one piece of meat!) Very disappointing! I’m not one for complaining normally (don’t like the confrontation and awkwardness) but this was far from what you’d expect in a 5* hotel restaurant. The restaurant manager was understanding - we could actually see them berating the chefs (a drawback of the kitchen window) making it a bit uncomfortable for everyone.
They gave us complimentary desserts so I suppose the service was good.
Aside from the restaurant the rest of our stay was very comfortable. Pool large & clean, service there excellent