Outdoor pool

Reviews of Radisson Hotel Varanasi

4.5 out of 5
Radisson Hotel Varanasi
The Mall Cantonment, Varanasi, Uttar Pradesh

Reviews

7.8

Good

Rating 10 - Excellent. 57 out of 159 reviews" "
Rating 8 - Good. 57 out of 159 reviews" "
Rating 6 - Okay. 25 out of 159 reviews" "
Rating 4 - Poor. 9 out of 159 reviews" "
Rating 2 - Terrible. 11 out of 159 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Pankaj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe, dirty and the breakfast was bad
Stayed 3 nights in Mar 2024

10/10 Excellent

Sushobhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice , courteous staff , good food , nice food options , very clean and well maintained.
Stayed 3 nights in Feb 2024

8/10 Good

Aniruddha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Narayanan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Radisson was an absolute dump. Water, plumbing, mold issues. Extremely rude staff. Old dated rooms. Pathetic lifts with insane wait times. Will never come back or recommend it to anyone visiting Banaras.
Stayed 2 nights in Oct 2023

8/10 Good

Atul Kumar

Business traveller
Liked: Cleanliness, staff & service, room comfort
Above average
Good breakfast spread and spacious rooms but housekeeping could be improved
Stayed 2 nights in Oct 2023

4/10 Poor

Guru

This property cannot be rated a 5 start hotel. At best a 3 start
Stayed 2 nights in Oct 2023
Response from U Yogendra Prasad on 9 Oct 2023
Dear Sir,Greetings !please accept our sincere apologies for the inconvenience caused to you and not liking the property.Please share your contact details and room number you stayed in.Regards,

6/10 Okay

Terence

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately this Radisson property has seen better days. It is in need of a major revamp. The swimming pool was closed. Nothing about this was on the booking site. We badly wanted to swim after hectic day, but could not.
Stayed 3 nights in Sep 2023
Response from U Yogendra Prasad on 9 Oct 2023
Dear Sir,Greetings !please accept our sincere apologies to the inconvenience caused to you.Regards

10/10 Excellent

Krishnamohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent. When I asked them for a room with 2 beds they obliged and provided the room that I asked. The room is in excellent condition and everything was working. Service also is very good. I just tried their buffet breakfast and it had so many items to choose. Overall i recommend this hotel to stay in Varanasi
Stayed 1 night in Jun 2023

2/10 Terrible

Sutapa

Stayed 6 nights in May 2023

6/10 Okay

Vinod

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing experience—bordering on the worst experience I’ve ever had at a hotel. We rented four rooms for a university study abroad group. The rooms smelled like mold. We found blood on the bed sheets. Staff members would show up to the rooms with unelicited things (like a plate of random, chopped vegetables) then refuse to leave unless they were tipped. One of the students was groped (not by staff, or we would be pursuing a lawsuit) in the very small elevator, which took forever to move between floors. The restaurant food was acceptable (though overpriced), but the wait time for food was excessive (45 minutes for coffee and dessert!). The laundry service was quite good. The one or two positives in no way make up for the dreadful experience overall. I will never stay at this property again and urge others to look elsewhere.

8/10 Good

Arun Kumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's an old property, and it's remodeling. nice and clean, and breakfast is good.
Stayed 1 night in Apr 2023

6/10 Okay

Jamal

Stayed 1 night in Apr 2023

8/10 Good

noel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations for our short stay .The restaurants were dissapointing .No la carte option option available for dinner --only buffet options and overpriced .Generally food and drinks expensive .
Stayed 2 nights in Apr 2023

10/10 Excellent

Vinaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very responsive staff that made the guests feel at home. Food, directions, towels, laundry- anything the customer needs is a priority. Kudos to all of them God bless them
Stayed 3 nights in Apr 2023
Response from U Yogendra Prasad on 25 Apr 2023
Dear Guest,Greetings !Thank you for the feedback looking forward to welcome you again,Regards

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really great. Lunch was amazing we ordered Daal n gobhi alu with tandoori roti was great! Also mix vegetable pakoras were yum
Stayed 1 night in Apr 2023
Response from U Yogendra Prasad on 25 Apr 2023
Dear Guest,Greetings !Thank you for the feedback looking forward to welcome you again,Regards

10/10 Excellent

KESHARI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Sriram

Travelled with partner
Liked: Staff & service, amenities
Air conditioning was not working first night. Only in the morning did someone clean the filter and address the issue. The fridge never worked. Room 402
Stayed 2 nights in Mar 2023

6/10 Okay

Sidhartha Sodhi

Stayed 1 night in Mar 2023

10/10 Excellent

RANA

Stayed 2 nights in Feb 2023

10/10 Excellent

PRAVEEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at every stage- front office,reception,security
Stayed 3 nights in Feb 2023

2/10 Terrible

Ashish Kumar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked a business class room thinking the quality of the room will be better but the room wall had paint peeling off and ink marks on the wall. The toilet flooded the bathroom when it was used. Bathroom sink was clogged and even after calling front desk to fix it, it never was fixed. The place was always loud like fish market, kids were running around and shouting at each other but no one from staff bothered to ask them to stop even after we complained about noise to front desk. All in all this place was a dump.

8/10 Good

Vinita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel, well located, amazing staff, very happy with the breakfast and chef who would go to Amy length to accommodate our taste, staff are amazing. Very nice room , only drawback is the horrible drain smell in the bathroom

10/10 Excellent

Avinash, Bracknell

Stayed 1 night in Dec 2022

8/10 Good

Balaji, BURNABY

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in “business room” which had broken knobs in the shower! The room was moody and had a smell. Staff were highly courteous and efficient. WiFi could do better.

4/10 Poor

Prabhat

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

chandrasekaran

Liked: Cleanliness, staff & service, property conditions & facilities
All ok except theit coffee
Stayed 4 nights in Oct 2022

10/10 Excellent

Jaiprakash

Travelled with family
Liked: Cleanliness, staff & service, amenities
I always stay at this hotel so I like it, however, it does not need facilities do over. The infrastructure is getting old now !!!!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay at this hotel. I recommend this hotel for anyone who thinks they need a peaceful stay.
Stayed 1 night in Jun 2022

10/10 Excellent

Hardip, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stey experience
Stayed 2 nights in Apr 2022

10/10 Excellent

Nagashilpa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good for big families and nice location. They also have a good spread for breakfast. Food is excellent!
Stayed 2 nights in Apr 2022

2/10 Terrible

Sunil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson Varanasi - THE WORST HOTEL
This was the most pathetic hotel I have ever seen. They call themselves 5 Star, but they are not even a 2 Star hotel. Zero Covid protocol. Poorly and very casual staff, who were argumentative. Rooms have paint peeling of because of damp. We checked out within 15 minutes of checkingin. Looby is dingy. People roaming in the lobby and the hotel with no masks, and the hotel placed profits over lives. WOULD NOT RECOMMEND TO ANYONE.
Stayed 1 night in Nov 2021

8/10 Good

Prakash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Varanasi
Good place to stay, particularly for overnight business visits. Good value for money.
Stayed 1 night in Aug 2021

10/10 Excellent

Sushanta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Its a good hotel to stay
Stayed 1 night in Oct 2020

2/10 Terrible

Anonymous, varanasi

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible staff behavior. No arrangements for the stay of drivers. No proper facility of car parking
Stayed 1 night in Sep 2020

2/10 Terrible

Chandra

Stayed 1 night in Mar 2020

10/10 Excellent

DEB, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms clean and quiet. Great place to stay...
Stayed 1 night in Mar 2020

10/10 Excellent

Pinakini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Radisson Hotel Varanasi on 27 Jan 2020
Dear Valued Guest, Greetings from Radisson Hotel Varanasi! Accept our immense gratitude for your wonderful review. It was a pleasure serving you and hope we will get more opportunities to create ‘wow experiences’. Your kind words have worked as motivation for my team who always put their best foot forward. It will be our pleasure to welcome you again, and make it another service experience to remember. Warm Regards, Afzal Nawaz Radisson Hotel Varanasi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very pleasant stay and welcome return to Radisson Varanasi. Although it is an old hotel and there are newer ones close by, it's the one I prefer to stay in.
Stayed 5 nights in May 2018

10/10 Excellent

Sue, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in central Varanasi
Attentive staff, pleasant and comfortable furnishings throughout, dining room has good buffet meals and a la carte menu, nice small gym and outdoor area around pool. In room dining also good.
Stayed 5 nights in Mar 2018

4/10 Poor

rit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only plus point is that we had place to stay
Not good. As we entered hotel we had good feeling that now we are at reddisson. I have requested for connecting room and was being told by manager thta shortly it will be done but for two days no body responded. when we entered in wash room , it was very badly managed and no tap was working properly. infact i was surprised to see the comod seat it was very close to wall and facing towards wall itself. I figured out wih very difficulty that how to use that. My kids used swimming pool but it was very much ill maintained. not body was there ... overall it was not wotrth for money,, i spend ~39000 INR in two days was regretting.
Stayed 2 nights in Mar 2018

4/10 Poor

parul, New Delhi

Disliked: Staff & service, property conditions & facilities
Disappointing
The swimming pool was not functioning even though the summer season has started. there was no female staff available at the spa.
Stayed 2 nights in Mar 2018

10/10 Excellent

lance, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your heading to Varanasi stay here. Fabulous location in the city centre. All the staff were fantastic they made our stay great.
Stayed 1 night in Jan 2018

2/10 Terrible

Jagdish, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Booked king bed and got twin There was no shuttle to airport as advertised. I had to book a taxi. The room didn't have in room dining menu and when asked a person delivered a torn menu. He also barged into my room to check if there was one hidden in some drawer. He didn't find any and left with apology. It was totally unnecessary to check each drawer. He was very intimidating. I felt unsafe and scared. The food was terrible too. Please avoid this hotel. The pool clealry needs cleaning.
Stayed 1 night in Dec 2017

2/10 Terrible

jagdish, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel information is not accurate
1. I booked a king bed and got twin bad. No availability of king bed. This was disappointing. 2. There is no shuttle to airport complimentary or otherwise. The description online is incorrect. I had to book taxi. Expedia should validate with hotel and make effort publish accurate information. 3. This hotel is max 1 star. There was no in room dining menu and when I asked the reception. They sent a person with a torn menu and that person pushed his way inside my room to search for the room menu. Then apologised and left. All along while I had just woken up. After this experience, I just packed and left without breakfast. 4. The dinner place was horrible. The food was stale and spice levels were crazy. Whether you eat veg or non veg, the marination and spices were the same. 5. Staff is arrogant and oblivious to your presence. 6. Avoid this hotel
Stayed 1 night in Dec 2017

6/10 Okay

rani, delhi

Liked: Cleanliness, staff & service
Comfortable but food experience unpleasant
We chose Radisson Varanasi for our recent family visit. It's international hotel chain so we expect that standard. Bathroom tap was leaking. We had horrible experience at the coffee shop when we went there for lunch . The cutlery on the table was not cleaned properly & soup bowl that my brother took was unclean. To top it all there was a cockroach on the bread cutting board near the knife. It was such a turnoff. I couldn't eat properly after that and didn't eat at hotel after that. Also we were presented the food bill without any apologies. I had to order in room breakfast reluctantly because I was travelling with my mother who is 80+ & was not comfortable taking her around to other better nearby hotels. Break fast I ordered came after 50 minutes when I called again to remind my order.
Stayed 1 night in Oct 2017

4/10 Poor

Swaraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Trisha

Room needed an update is an understatement. Buffet breakfast was ok not more not less. For the price expected something better (especially given i was in India -- $190 per night). Disappointed to say the least -- wish there had been a Marriott in the city. On upside, only stayed one night.

10/10 Excellent

HAIDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable