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Reviews of Orchid House by Elevate Rooms

2.5 out of 5
Orchid House by Elevate Rooms
4251 Lancelot Dr, Richmond, BC

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 94 reviews" "
Rating 8 - Good. 27 out of 94 reviews" "
Rating 6 - Okay. 12 out of 94 reviews" "
Rating 4 - Poor. 3 out of 94 reviews" "
Rating 2 - Terrible. 11 out of 94 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Excellent and accommodating landlord
Stayed 6 nights in Mar 2024
Response from K on 24 Mar 2024
Thanks

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Jan 2024
Response from k on 2 Feb 2024
Tanks

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Extremely clean.
Stayed 1 night in Oct 2023
Response from Orchidhouse on 22 Oct 2023
Thanks

10/10 Excellent

Alfred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was really nice, understanding and welcoming
Stayed 3 nights in Sep 2023
Response from K on 24 Sept 2023
Tanks

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't what I was expecting, however it was clean and quite quiet
Stayed 4 nights in Sep 2023
Response from K on 16 Sept 2023
I Think You

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant area in Richmond with amenities close by
Stayed 1 night in Aug 2023
Response from kelly on 18 Aug 2023
Thanks！

10/10 Excellent

Dovillio

Travelled with group
Liked: Staff & service, room comfort
Richmond Diamond
A great welcoming experience...
Stayed 5 nights in Aug 2023

10/10 Excellent

Fred

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , easy parking, clearly marked. The facility is nicely layed out and well equipped. The host was very nice, helpful, and easy to get along with. Shopping is only a one minute drive away.
Stayed 4 nights in Jul 2023
Response from Kelly on 1 Aug 2023
Hi , thanks !

10/10 Excellent

Baylea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Kelly on 8 Jul 2023
Thanks

4/10 Poor

Pamela

Stayed 1 night in Jul 2023
Response from Kelly on 8 Jul 2023
Thanks

8/10 Good

TERRANCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean, good and close to the airport.
Stayed 1 night in Sep 2022
Response from Orchidhouse on 2 Oct 2022
Thank you!

6/10 Okay

Gérard

Travelled with group
Liked: Cleanliness
It was just well to sleeo
Stayed 3 nights in Sep 2022
Response from Kelly on 23 Sept 2022
Thank you!

10/10 Excellent

??

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jadranka

Stayed 2 nights in Aug 2022
Response from Orchidhouse on 16 Aug 2022
Hi, thanks! Have a great trip!😊

8/10 Good

Kadija

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I checked in at 4:45pm, the landlord was present at the facility. She is friendly but hard to communicate. The room was very neat and clean.
Stayed 1 night in Aug 2022
Response from OrchidHouse on 12 Aug 2022
Hi, good morning, thank you for your review. Wishing you a safe trip!

10/10 Excellent

YUNYONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and clear.
Stayed 4 nights in Aug 2022
Response from OrchidHouse on 10 Aug 2022
Thank you!

10/10 Excellent

Enhua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely bedroom with bathroom. We had a good sleep. Very close to Richmond Chinese restaurants.
Stayed 1 night in Aug 2022
Response from Orchid House on 8 Aug 2022
Thank you for coming!

4/10 Poor

Dianne

Liked: Cleanliness
Not Very Happy
I thought we were
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Stayed 1 night in Jul 2022
Response from Kelly on 31 Jul 2022
Thank you

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Nice layover room. Should have some creamers for coffee! Be aware no tv but wifi works good. Only one bath towel.
Stayed 1 night in Jul 2022

6/10 Okay

Elena

Travelled with partner
Liked: Cleanliness
It’s a room/bathroom/kitchen in a private house in residential neighborhood. We did not like it. We prefer to stay at hotels but we did not have a choice having booked at the last minute. About 10-12 minutes taxi ride from the airport. Convenient for an early flight.
Stayed 1 night in Jun 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from OrcidHouse on 2 May 2022
Thank you!

6/10 Okay

Yaejin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very cozy and welcoming. However, the showerhead in the washroom did not seem to work (or we couldn't figure out how to work it). As you can imagine, it was a very uncomfortable shower. Besides that issue, it was a great place to stay.
Stayed 1 night in Oct 2020
Response from Hello: shower faucet usage: turn on the faucet swi on 4 Oct 2020
Hello: shower faucet usage: turn on the faucet switch, and then pull down the shower nozzle to start working

8/10 Good

Ileana

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Abdillahi

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Haoyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend it
The room is quite clean, I like it.
Stayed 1 night in Feb 2020
Response from Thank you on 23 Feb 2020
Thank you!

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Our stay was very comfortable for my daughter and I. Nice and quiet, and very clean. I like that she doesn't allow shoes around the house and provides slippers. She's particular about keeping things clean which didn't bother me. I'd rather everyone clean up after themselves. I'd stay there again if i was to pass through Vancouver.
Stayed 3 nights in Feb 2020
Response from Thank you on 22 Feb 2020
Thank you

2/10 Terrible

Vaibhav

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The experience here was terrible.
Stayed 7 nights in Nov 2019

10/10 Excellent

Eric, Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and warm little place, good for staying.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I paid for the room with en suite bathroom. I arrived and the manager had put someone else in my room. I had paid over $110 cdn for that room, and she put me into a room with shared bath, which she said only cost $60 cdn. Rather than go to other accommodations and lose my room, and pay extra, I put up with it. I have concluded that I will NEVER again stay at a b&b, after losing my investment in what should have been an en suite room. The situation was totally mishandled by the manager, and I should be entitled to a refund of the difference.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Thank you on 7 Nov 2019
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, connected, close to transit with all amenities you need for a stay.
Stayed 2 nights in Oct 2019
Response from Thank you on 7 Nov 2019
Thank you

6/10 Okay

Grace

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Uncomfortable in every aspect
We stayed only one night but I wouldnt like to stay any longer. Mrs. Kelly who checked us in had ridiculous house rules we would expect maybe in private rental. Right upon our arrival she demanded to know when we would be leaving the next day. She stalked us through camera by the front door to make a note about slippers, cleaned shared bathroom at 8am before we even used it and was around for most of the time which made us really uncomfortable. She did not let us make our own coffee without her assistance and made sure to mention we cannot bring our own food to the room we payed for. The whole place was really cold and she repeatedly opened balcony doors and windows after we closed it to keep it that way. If you´re looking for some privacy and not wish to communicate every step you´re doing, dont stay here. On the bright side the bed room and bathroom were very clean.
Stayed 1 night in Oct 2019

2/10 Terrible

sarathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Dick S C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Thank you on 7 Nov 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room as clean Access to kitchen dining and living room good
Stayed 1 night in Sep 2019
Response from Thank you on 7 Nov 2019
Thank you

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay Before Cruise Sailing to L.A.
We stayed at the Orchid House in Richmond, BC, Canada not far from the Vancouver Airport. We must not have been in the flight path because our stay was quiet and peaceful. Our Bed & Breakfast hostess, Kelly, was friendly and attentive to our every need. There are 3 guest rooms -very clean and comfortable. In the morning we had coffee and tea with 3 other guests...German, South African/English, and we're Americans. Such a pleasant time and Kelly always makes sure everyone is happy! I highly recommend the Orchid House.
Stayed 1 night in Sep 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage staff who don’t respond at all. When they do respond, it’s nothing useful and it’s in a different language.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was quiet in a quiet community, close to the ferry terminal and Vancouver if you have a car. The room was cozy and clean and I loved just being in a real house.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly clean but didn’t know we have to share the bathroom with others.
Stayed 1 night in Sep 2019
Response from Thank you on 7 Nov 2019
Thank you

10/10 Excellent

Christian, Sooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean house and very nice staff. I will book again.
Stayed 1 night in Sep 2019
Response from Thank you on 7 Nov 2019
Thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Good location for airport and a fabulous town called Port Stevston locally great food. Have to say this is the cleanest hotel I've ever stayed in, immaculate host was lovely. All ammenties, and a area to watch TV and relax in. Reccomend highly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

GM, Edmonton

Liked: Cleanliness, staff & service, amenities
Friendly owner. Immaculate in regards to cleanliness. I didn't realize there was a shared bathroom but it was fine. Rooms are like a house rather than a hotel and are not soundproof.
Stayed 1 night in Sep 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
The host went out of her way to ensure we enjoyed our stay and had a comfortable room for the two of us (wife and husband). She was very kind and ensured that the guests staying here were safe with good security measures. The property was very clean and obviously well taken care of. Great location for tourists wanting to see Vancouver if they have a car to travel. Do to some car troubles we encountered, she was very helpful in taking care of us. Would highly recommend for families or couples. Thank you for the great stay!
Stayed 1 night in Aug 2019
Response from Thank you on 7 Nov 2019
Thank you

8/10 Good

Cissé

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and has it’s own toilet. In a quiet peaceful neighborhood where you can park for free. The cleaning service is twice a day.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

M

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019