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Reviews of Better Bed House

3 out of 5
Better Bed House
Richmond, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 184 reviews" "
Rating 8 - Good. 43 out of 184 reviews" "
Rating 6 - Okay. 14 out of 184 reviews" "
Rating 4 - Poor. 9 out of 184 reviews" "
Rating 2 - Terrible. 11 out of 184 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bert

Travelled with partner
Operator was very accommodating to our late arrival.
Stayed 1 night in Apr 2024

2/10 Terrible

Noel

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from . on 15 Apr 2024
Your reservation is no refund and last minute deal.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location. Very friendly and helpful staff. Staff respond promptly to messages making the whole experience smooth and enjoyable
Stayed 1 night in Mar 2024

8/10 Good

Mehdi

Stayed 3 nights in Feb 2024

10/10 Excellent

Paul Christian

Stayed 1 night in Dec 2023

10/10 Excellent

Karthikeyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better Bed exceeded my expectations with its aesthetically pleasing design, spacious room, and well-equipped amenities. The bathroom was a highlight, blending modern style with functionality. Host Karl's humility and understanding made the stay even more enjoyable. Highly recommend for a delightful and comfortable experience.
Stayed 2 nights in Dec 2023

4/10 Poor

Joe

lack of privacy and the need to be quiet later at night. I am a late night person. I am not loud but I felt like I had to be extra quiet.
Stayed 1 night in Dec 2023
Response from . on 22 Dec 2023
Keep quiet during night especially midnight is respect all the people staying here. Good for sleeping.

10/10 Excellent

Birgit

Stayed 1 night in Oct 2023

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much cleaner than average hotel. Delayed in customs and hotel transportation waited for us. Could have used a bit of heat on a chilly morning.
Stayed 1 night in Sep 2023

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is super kind
Carl, the owner, was very kind and friendly. We also met some very nice people from the UK who were also staying there. Carl instilled a respect for all people staying in the three rooms and it was very quiet. If you need a ride to the airport, Carl may be able to take you.
Stayed 1 night in Sep 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked for my needs
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host was most gracious, we were made to feel welcome. Communication was superb, accommodations were very good, very clean. Had a lovely stay. One improvement would be a full set of bath, hand towel, washcloth. But no complaints. Can recommend highly!

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet,easy parking .i will come back again to this property
Stayed 1 night in Sep 2023
Response from . on 23 Sept 2023
Welcome!

8/10 Good

Polly

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet stay with simple but comfortable option for breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carl was amazing!! Always kept in touch before, during and after our stay. He was very helpful and accommodating.
Stayed 2 nights in Aug 2023
Response from . on 23 Sept 2023
Pleasure.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised that this 'hotel' is a residential home. The place is immaculately clean and the host was helpful and present. My bathroom, although private was no an en-suite and so I had to go into the hallway to use it.
Stayed 2 nights in Aug 2023
Response from . on 6 Sept 2023
As website do not have description for attached bathroom the choice is private to choose. But not shared.

10/10 Excellent

Mauricio

Stayed 1 night in Aug 2023

10/10 Excellent

Molly

Stayed 1 night in Aug 2023

10/10 Excellent

Sabine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sajan

Stayed 2 nights in Aug 2023

8/10 Good

Randale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a private residence. Clean, friendly and fairly convenient location. Would probably stay there again if it suited my purpose.
Stayed 3 nights in Jul 2023
Response from . on 6 Sept 2023
Welcome.

10/10 Excellent

Roselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay. The place is peaceful and quiet. I love the cleanliness the whole house but most especially our washroom. It is very pleasant and comfortable to use. The owner is a nice person, very accommodating and helpful. We will sure to comeback here in the future and recommend this place to our friends and relatives. Thank you Better Bed.
Stayed 4 nights in Jul 2023

8/10 Good

Janeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in this property for one night. It was clean, the communication was really good, and he was helpful. The rooms are on the second floor, so you have to be able to take your luggage to the room. He has a common area to have coffee and tea and a little refrigerator. I think you are not allowed to eat in your room. We checked out early, but we were able to leave the luggage there and come back later. We took Uber to the place and then to the airport, and both ways were about $31. It was good in general.
Stayed 1 night in Jul 2023

10/10 Excellent

JUN

Stayed 1 night in Jul 2023

6/10 Okay

Sandy

Travelled with partner
Liked: Cleanliness, staff & service
In a good area. Provided more than was expected. Very courteous. Very warmin the roo . Tvwas sporadic.
Stayed 1 night in Jul 2023

10/10 Excellent

Thi Thu Ha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The host was very nice, reliable and helpful.
Stayed 1 night in Jul 2023
Response from . on 20 Jul 2023
Appreciate it.

10/10 Excellent

QIANXUN

Liked: Cleanliness, staff & service, property conditions & facilities
这些都可以
Stayed 3 nights in Jul 2023

2/10 Terrible

sherri

Disliked: Staff & service, property conditions & facilities, room comfort
DONT GO HERE !
I WOULDN’T RECOMMEND THIS PLACE TO STAY AT PERIOD ! There was inappropriate content on the tv in my suite that will be getting reported . Door was also opened in middle of night while I was asleep so creepy and I checked out early next day GO STAY AT A HOTEL WAY BETTER .
Stayed 2 nights in Jul 2023
Response from BB on 11 Jul 2023
Each room is equipped with a door lock, and there are signs posted throughout the Better Bed House reminding guests to lock their doors and windows.

8/10 Good

Julius C

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quite place, overall fine; no small towels
Stayed 1 night in Jul 2023

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Good value if you just want somewhere clean and quiet to sleep in close proximity to airport. Home is in a residential area; there is nothing in close walking proximity for dining or shopping. Recommend the room with private ensuite. Carl, the owner, is friendly and helpful.
Stayed 1 night in Jun 2023

6/10 Okay

Parlin

Travelled with family
It's okay.
Stayed 2 nights in Jun 2023

6/10 Okay

JERRY

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy room and clean well equipped en suite
Stayed 1 night in Jun 2023

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Carl was very helpful and friendly.
Stayed 4 nights in Jun 2023

4/10 Poor

robert

Travelled with family
We had a problem and couldn't make it. We texted 6 hours before check in and they said no refund. Sad because I am sure they could have rented it out, maybe they did rent it out anyway.
Stayed 1 night in Jun 2023
Response from bb on 29 Jun 2023
Yes, the refund is not allowed on the day of check-in. we waited for you until midnight that day, but your didn't come.

2/10 Terrible

benjamin

Stayed 2 nights in Jun 2023
Response from . on 19 Jun 2023
Sorry we can not make it if you booked 2 people but gonna stay for 4 people.

8/10 Good

kanchana

Liked: Cleanliness, staff & service, property conditions & facilities
Good service & clean
Stayed 2 nights in Jun 2023

8/10 Good

Theodore

Travelled with partner
Liked: Cleanliness, staff & service
Note: This is not a hotel. This is a room in a private house with owners staying onsite. Bed was comfortable and room was clean. Area is convenient if you have a car. Would need to have another lock to make me feel more secure, as the only lock is the door handle lock.
Stayed 1 night in Jun 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rui

Stayed 1 night in Jun 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the owner was accomidating You had to take your shoes off when you entered and there were quiet times No showering etc It is in a very residential area If you do not have a car it was very inconvienent to find food They provided basically none.
Stayed 2 nights in Jun 2023
Response from . on 4 Jun 2023
Quiet time is recommend (after 11.00 Pm), you can take shower. Less 10 mins walking, you can find more than 10 restaurants and supermarket coffee shop etc.

6/10 Okay

nancy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
To my surprise this was a B & B. Bed was clean & comfortable, the shower was nice. TV in room had no channels. In the morning I made coffee, milk was sour. Breakfast was a box of cereal with a couple apples on the table. Good points, clean & comfortable. Bad points, no tv, no real breakfast, very little service once we were given our room we never saw the owner again.
Stayed 1 night in Jun 2023
Response from . on 7 Jun 2023
We are guest house. You stayed only one night and checked out early. We do not service breakfast that mentioned on our page, stream video for TV. All the food and fruit supply for free.You were not only guest at that day but no one said sour milk when they had it. When yuo check in we introduced all to you, but I am little confused it looks like you know nothing about it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023

2/10 Terrible

Martin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2023
Response from C on 25 May 2023
You book the room for less people but tried to stay more people. Sorry We can not do this. Even you go to hotel they also not allow this behavior. This not the way for saving.