Interior entrance

Reviews of Vincci Palace Hotel

4 out of 5
Vincci Palace Hotel
C/ La Paz 42, Valencia, Valencia

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 414 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in Mar 2024

2/10 Terrible

maybelis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Albert

Liked: Staff & service
Over all the staff was good. However, the room they gave me was on the first floor on the Main Street. Very noisy. When i asked to move me, they just had maintence come spray some liquid on the AC . Then the TV Remote did not work and of course, they did not have another. Not a location to stay at if you want to rest
Stayed 1 night in Nov 2023
Response from General Manager Hotel Vincci Palace 4* on 13 Nov 2023
Dear Albert,Thank you for taking the time to review your stay.We are glad to hear that you appreciated our attentive staff during your stay. Our team is dedicated to providing excellent service to ensure a comfortable and enjoyable experience for our guests.We apologize for the inconvenience you faced with the noise and the issues with the TV remote. Our hotel is located in the city centre, which can sometimes result in street noise. For future stays, we recommend requesting an interior room facing the courtyard, as these rooms tend to be quieter. We have also taken note of your feedback regarding the TV remote and will ensure that it is addressed promptly. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us to make improvements.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel in a great location with friendly.
Lovely hotel in a great location. All the staff were friendly and helpful, the housekeeping were wonderful they even serviced our room late one afternoon because we slept in . Valencia is easy to get about especially from this hotel . Just ask the front of house staff and they will get you there .
Stayed 10 nights in Oct 2023

2/10 Terrible

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Ashfaq

Liked: Property conditions & facilities
Very nice location
Stayed 1 night in Oct 2023

10/10 Excellent

Ruby

Stayed 1 night in Sep 2023

10/10 Excellent

Amy, Pacoima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spotless and such lovely staff!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel walking distance from all the city attractions.
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice. Staff was excellent. Breakfast buffet was good and great variety. Be aware Parking is Not on site, but a block away.
Stayed 4 nights in Jun 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a very comfortable stay in an excellent location
Stayed 2 nights in Jun 2023

8/10 Good

Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff, location. We stayed 3 nights, but on the first day, we found that the aircon didn’t work. They didn’t have another room available, so we had to sweat it out(June). It wasn’t super hot, but with the balcony doors open for air, there’s a lot of noise till 2am, so no sleep. We were moved to a similar room the next day, but lost the balcony. Staff did what they could, and discounted our stay slightly. Overall, I recommend enthusiastically.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and I loved my room. The products were lovely and everything was so perfect. I even extended my stay!
Stayed 2 nights in Jun 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Great base
We couldn't fault the staff they were so kind and helpful. The lobby area and bar/restaurant were beautiful. Can't comment on the food as we didn't use the restaurant. Our room although pleasant and large with outside terrace was in need of some maintenance,certainly not worthy of 4stars. Unfortunately we were next-door to the maid's cupboard and had a large terrace above us so noise was also an issue early morning and evening. For a short break this hotel is great
Stayed 2 nights in May 2023

10/10 Excellent

Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff was helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities were exceptional. They thought in everything, even the minimal details to have a pleasant stay short or long.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and comfortable. Close to the city centre but still quiet at night. Reception staff efficient and friendly. Good choice of food for breakfast.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kurtis, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building that has been remodeled. Room was a good size with beautiful views. Large bathroom with awesome shower, Very centrally located and close to tons of restaurants. Staff was very kind and knows Valencia inside and out. I will be back!
Stayed 6 nights in Mar 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great place to stay. In the heart of old town Valencia.
Stayed 5 nights in Mar 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One fantastic hotel
Stayed 3 nights in Mar 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
a good 4 star hotel in good location. bar area lacks atmosphere.
Stayed 3 nights in Feb 2023

10/10 Excellent

Mark

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Everything!
The Vincci Palace Hotel is conveniently located in Valencia so it's a really good place to call home for a few days. We were able to walk just about anywhere we wanted to visit or grab a taxi out from with little delay. The hotel is very clean and the staff is wonderful. My only feedback is that the walls are pretty thin so you may hear the guests in the room next to you talking, but that's about it. For the value, it's worth it.
Stayed 3 nights in Dec 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Tressie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 3 nights in Oct 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel mitigating wet weather effect
The hotel delivered a service and facilities which enhanced our stay. As it rained on 2 days we used The lounge area which was comfortable with friendly bar service and assistance as required from the reception staff. The bedroom was well equipped and comfortable. The only issue was difficulty over internet connection for our mobiles.
Stayed 3 nights in Oct 2022

10/10 Excellent

Cary

Stayed 1 night in Oct 2022

8/10 Good

Piara

Stayed 4 nights in Sep 2022

8/10 Good

GERALD L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Sep 2022

10/10 Excellent

Carolin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you got in the staff was amazing. Alexander was very helpful and cordial The room was incredible on the fourth floor. Corner suite and lots of windows. Great location. Aver all enjoyed everything will come back again. Thank you for the good memories. Carolin Puskul
Stayed 1 night in Sep 2022

10/10 Excellent

Terry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Houghton
Hotel was a very good standard the staff was very friendly and helpful. I was dropping my daughter off at uni. will go back there again quite soon.
Stayed 3 nights in Sep 2022

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great few days in Valancia
The location of the hotel couldnt be better if you want to be central...10 min stroll from Colon metro station direct connect to airport 3 euro pp each way...10 minute walk to centre of Valancia and 10 mins to central market and also on the edge of the oldtown...we went for superior room for the outside space and were delighted we did...comfy bed great shower and outside terrace with furniture...breakfast was great but i could see how it would be repetative for longer stays but for 4 nights it did us fine....if i had one negative comment it would be superior room should come with coffee machine rather than a kettle and papercups and some daily bottled water....freebottle on arrival but not replaced......on saying that place was spotless...staff very friendly so would have no hesitation in recommending
Stayed 4 nights in Sep 2022

10/10 Excellent

Anna

Liked: Property conditions & facilities
Fantastic Hotel
Stayed 3 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Fabulous
Lovely hotel in a great location for exploring the city.
Stayed 4 nights in Aug 2022

10/10 Excellent

Unai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near all major points of interest. Very safe area full of shops, bars and restaurants within walking distance.
Stayed 3 nights in Jul 2022

10/10 Excellent

Julio, Bellaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well located hotel on a walking distance to most of the best of Valencia! The staff is very friendly, professional and extremely helpful. I highly recommend this hotel!
Stayed 4 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Amazing staff, very friendly and welcoming, could not fault a thing, nothing was too much trouble. An excellent place to stay for visiting Valencia.
Stayed 4 nights in Jul 2022

10/10 Excellent

Grant

Stayed 2 nights in Jul 2022

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Rune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Dionisia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was everything. Right in the old town and close to the beach front. Staff was friendly and accommodating. Great if you are looking for good and convenient
Stayed 1 night in Jul 2022

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff!
Stayed 2 nights in Jun 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very stylish hotel with large, comfortable bedrooms. Close to all the hustle & bustle of the old town.
Stayed 2 nights in May 2022

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Bert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

David

Stayed 3 nights in May 2022