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Response from Sergio Ramos - Room Division Manager on 2 Apr 2024
Dear Guest,Thank you so much for taking the time to write your detailed review.We are happy to read that we exceeded your expectations in all aspects.Looking forward to welcome you again in a near future,Best regards,
2/10 Terrible
Inderpal
Travelled with family
28 Mar 2024
Disliked: Staff & service
One of the worst experience with Hotel Management I ever had. Expedia helped me get refund as we did not stay. Hotel manager was not helpful
Overall a very good experience. Staff are wonderful, friendly and they seem to carry out everything they do with enthusiasm and care. My only doubt is that breakfast is a little frenzied but I guess, that is the nature of buffet breakfasts.
Paul
Stayed 4 nights in Feb 2024
Response from Sergio Ramos - Director de Alojamiento on 27 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Response from Sergio Ramos - Director de Alojamiento on 24 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Laura
18 Jan 2024
Laura
Stayed 2 nights in Jan 2024
Response from Sergio Ramos - Director de Alojamiento on 8 Feb 2024
Estimada clientaMuchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente,
10/10 Excellent
Nitin
14 Jan 2024
Nitin
Stayed 1 night in Jan 2024
Response from Sergio Ramos - Director de Alojamiento on 16 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Response from Sergio Ramos – Room Division Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Beautiful and clean property with lots of parking.
Anthony
Stayed 1 night in Dec 2023
Response from Sergio Ramos – Room Division Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 29 Dec 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Very close to train station, easy valet parking, great location on the beach.
Jeffrey
Stayed 1 night in Dec 2023
Response from Carolina Mercé -Duty Manager on 7 Dec 2023
Dear Guest, Thank you for your comments!We try to get better everyday.We hope to welcome you very soon.
6/10 Okay
Onnaedo
6 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was incredible, but unfortunately the property did not match. The hotel needs either to be torn down and rebuilt to a smaller more eco friendly hotel. If not, it needs to be desperately updated. The breakfast was not that great and even looked like some of the food was reheated from yesterday. The pillows were incredibly uncomfortable and I did it sleep well.
Onnaedo
Stayed 1 night in Dec 2023
Response from Sergio Ramos - Room Division Manager on 18 Dec 2023
Dear Guest,Thank you so much for taking the time to write your detailed review.We are happy to read that we exceeded your expectations in almost all of the aspects and we take good note of your comments for improvement.Looking forward to welcome you again in a near future,Best regards,
10/10 Excellent
Laverne
17 Nov 2023
Laverne
Stayed 5 nights in Nov 2023
Response from Sergio Ramos – Room Division Manager on 22 Nov 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards
Response from Sergio Ramos – Room Division Manager on 15 Nov 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
What a great location! The hotel was very clean, and the service was amazing. Enjoyed everything about this stay, from the food to the massage!
Ana
Stayed 3 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 18 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
6/10 Okay
James
17 Oct 2023
James
Stayed 6 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Nov 2023
Dear guest,Thank you for your feedback !!Regards
10/10 Excellent
Edward
17 Oct 2023
Beautiful beach area. Lots of nearby beachfront restaurants
Edward
Stayed 3 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 18 Oct 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards
The resort is absolutely fabulous and they have very friendly and helpful staff.
Charmaine
Stayed 2 nights in Oct 2023
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 15 Oct 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
10/10 Excellent
Liliana
11 Oct 2023
Liliana
Stayed 4 nights in Oct 2023
Response from Sergio Ramos - Director de Alojamiento on 2 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Absolutely beautiful hotel/resort. The staff was amazing and the amenities are exceptional. Make sure to book a massage at the Spa and have some cava at the pool. Highly recommend!!!
Holly
Stayed 2 nights in Sep 2023
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Lacking in atmosphere - the bars & the pool area could have benefited from some music or a DJ to enliven the mood. It’s far too quiet and would not return as a result.
John
Stayed 2 nights in Sep 2023
Response from Carolina Mercé -Duty Manager on 10 Sept 2023
Dear Guest,Thank you for your comments, always well received! we work to improve everyday. We hope you had a very nice stay and invite you to come back.Regards,
Everything about the hotel is fantastic. Very nice bedroom with comfortable bed and great bathroom facilities.
Breakfast has a great array of options.
The pool and spa facilities are amazing, with a very convenient bar by the pool with friendly staff.
We had dinner at the sushi bar on our last night and it was some of the best sushi we have ever had. Also the beef taco was exquisite.
All round a 10/10 experience that I would recommend to anyone.
Amy
Stayed 5 nights in Aug 2023
Response from Carolina Mercé -Duty Manager on 10 Sept 2023
Dear Amy,thank you for your comments. We are very happy your stay in our hotel was great! We work everyday to improve! We hope you come back to visit us!Best regards,
The quality of the building infrastructure along with the professional supportive staff resulted in a great stay
Thomas
Response from Sergio Ramos – Room Division Manager on 21 Sept 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 22 Aug 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Staff were very overkill around the pool - no jumping in, no drinks near the pool etc. it’s quite a dated property, looks old in parts. Food is very average as well. Not a 5 star hotel in my opinion. Probably a good 4 star.
Shane
Stayed 2 nights in Aug 2023
Response from Sergio Ramos – Room Division Manager on 22 Aug 2023
Dear guest,Thank you for your feedback !!I wish to inform you the pool area is for relax and not for having fun. The rules are very clear in this aspect.Regards
Second trip to this hotel. It’s still amazing, could not fault a single thing. Did less sight seeing than last time, lounging by the pool here is too nice to leave.
Claire
Stayed 7 nights in Jul 2023
Response from Carolina Mercé -Duty Manager on 4 Aug 2023
Dear Guest,Thank you for your comments and for visiting us your second time. We are really happy you enjoyed our facilities and hope you come back very soon!Best Regards,Carolina MercéDuty Manager
My wife’s significant birthday celebration was hosted perfectly by Las Arenas. The standard of all the hotel’s services for the 4 night stay was first class with the lunch for our extended family of 13 (7 adults + 6 children)being the highlight.
David
Stayed 4 nights in Jul 2023
Response from Sergio Ramos – Room Division Manager on 31 Jul 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
Response from Sergio Ramos – Room Division Manager on 31 Jul 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards
10/10 Excellent
robert
24 Jul 2023
robert
Stayed 1 night in Jul 2023
Response from Sergio Ramos – Room Division Manager on 31 Jul 2023
Dear guest,Thank you so much for your wonderful feedback !!Regards
2/10 Terrible
William
2 Jul 2023
William
Stayed 4 nights in Jun 2023
Response from Sergio Ramos Room Division Manager on 23 Aug 2023
Dear Mr. ReynoldsThank you for taking the time to tell us about your stay at Hotel Las Arenas Balneario Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel Las Arenas Balneario Resort, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
Beautiful hotel by the beach with great facilities, amazing views, lovely large swimming pool and great food / drink options including the pool bar!
Only 10-15mins to get into the centre of Valencia too by taxi so very convenient in terms of location.
Bharatveer
Stayed 2 nights in Jun 2023
Response from Sergio Ramos – Room Division Manager on 27 Jun 2023
Dear Guest,Thank you for sharing your views. We highly appreciate the fact that you enjoyed your stay with us and the services as well as the accommodation were all so satisfactory. Our colleagues will appreciate your kind remarks and we all hope to have the opportunity to serve you again very soon. Best regards,
El hotel es limpio, impecable, el personal muy amable principalmente el del spa y la gente de recepción quienes te hacen sentir bienvenido, la ubicación ideal para la playa, con acceso a tranvía, conexiones a aeropuerto y los buses. Ame Valencia y espero volver pronto.
James
Stayed 2 nights in May 2023
Response from Sergio Ramos – Director de Alojamiento on 27 Jun 2023
Estimado Cliente:Muchas gracias por hacernos saber que su experiencia ha sido tan gratificante y que hemos cubierto todas sus expectativas.Le agradecemos en nombre de todo el equipo su opinión y esperamos poder atenderles de nuevo próximamente.Muy atentamente,
Response from Sergio Ramos - Director de Alojamiento on 19 Jun 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Gemma
11 Jun 2023
Gemma
Stayed 2 nights in Jun 2023
Response from Sergio Ramos – Director de Alojamiento on 14 Jun 2023
Estimada Clienta:Muchas gracias por hacernos saber que su experiencia ha sido tan gratificante y que hemos cubierto todas sus expectativas.Le agradecemos en nombre de todo el equipo su opinión y esperamos poder atenderles de nuevo próximamente.Muy atentamente,
They dropped and damaged my necklace and wouldn't take accountability for it. Went to breakfast, came back room was cleaned and my diamond necklace was found on floor all tangled and unwearable.