2/10 Terrible
Dana
Travelled with group
13 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Do It!
Horrible! The pictures were clearly never updated since the opening of the hotel. The pool was not maintained or cleaned. The free breakfast was not on site. You would need to take a shuttle bus to a second location for breakfast or have room service but run the risk of your food being cold. We were greeted with a welcome drink and I immediately noticed that my glass was not clean. I was hesitant to drink from it, but the staff kept insisting that we try it. Which sadly I did. I was then asked to pay for our 6 days, 5 nights stay, which I thought was another red flag. But, I didn't want to be offend anyone and I paid for our stay. My credit card was yanked out of my hand. When we got to our room, there was an immediate septic tank smell. The lighting was dim and not adequate for the size of the room. There were no trash bins anywhere. The bathroom shower curtains had stains. The toilet stopped working throughout the night. The bathroom had one glass shutter window allowing lizards and mosquitoes to enter. My friend and did not sleep all night. I was itching from the bed sheets and left with a rash. My friend and I both got Bali belly. My symptoms progressed into a fever and bronchitis. We spent less than 24 hours in this hotel and immediately left 8 am the next morning. Our last week in Bali was spent in bed in a new hotel, recovering from our experience at this hotel. I asked about getting a refund and they gave every excuse to not compensate us. I'm trying to fight this!
Dana
Stayed 6 nights in Apr 2024
