Sun deck
Check availability

Reviews of Cara Hotels Trinidad

3 out of 5
Cara Hotels Trinidad
Southern Main Road, Point-a-Pierre, Claxton Bay, Trinidad

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 190 reviews" "
Rating 8 - Good. 77 out of 190 reviews" "
Rating 6 - Okay. 37 out of 190 reviews" "
Rating 4 - Poor. 15 out of 190 reviews" "
Rating 2 - Terrible. 10 out of 190 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

La Shelle

Liked: Staff & service, amenities
Hotel has beautiful views, very modern and chic However the large glass window (basically a wall) looked as though it hasn’t been cleaned in months But overall great surroundings, friendly and helpful staff and 9/10 rating for my first travel experience
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Stayed 2 nights in Jan 2024

10/10 Excellent

Don, Peachtree Corners

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Danielle, SOUTH RICHMOND HILL

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We were recommended to this hotel on such high merits and for our first time staying we definitely expected much more. Its almost as if we got the absolute worst room on the property. The toilet was flushing half way, you'd have to double flush it for it to cleanly flush. The water was leaking out from the button so when you double flush you've got all wet fingers (not a big deal as it's clean water..) The room door was stuck where it would have to forcibly be slammed closed with extra effort and then entering you'd have to jiggle the key to open it. I did not hear anyone else slamming their doors the way we had to! Furthermore, half of the furniture in the room was partially stained, things didn't look new and to the Cara standard that we were expecting. Lastly, probably the worst of all was the shower. When you're showering it would suddenly go hot to cold and you'd have to try and adjust it to get back warm and it would have a delayed response and stay cold for a minute, then warm up and after a minute get back freezing cold. Going to the pool and taking a shower and getting ready for breakfast was definitely not fun. We were not taking any means of long showers, but standing in the corner cold made the shower 2x longer as we'd have to wait for warm water. Unfortunately our friends said this was not the experiences they had previously, so it seems as if we got the short end of things.
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay for 3 days.
A nice hotel complex overall. My room was quite ‘tired’ though, so it didn’t feel like good value for money. The staff were nice but they seemed over worked and therefore a little slow. I enjoyed 3 days and nights there. Check out was not ideal as they missed a request, resulting in a charge after check out. All in all, a pleasant stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Laura

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Elvis

Liked: Staff & service, amenities, property conditions & facilities
Really nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Cara (including the security) made us feel welcome at all times. Excellent greeting, breakfast and very tasty meals. Easy check in and check out. Thank you all for our wonderful stay.
Stayed 3 nights in Nov 2023

8/10 Good

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, excellent staff
Stayed 3 nights in Aug 2023

2/10 Terrible

stacy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very outdated and most of the staff was not helpful. We did not feel welcomed
Stayed 2 nights in Jun 2023

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great getaway if you want to rest and recharge. Very peaceful
Stayed 1 night in May 2023

8/10 Good

Stasse

Travelled with family
Liked: Cleanliness, staff & service, room comfort
enjoyed my stay there
Stayed 9 nights in Apr 2023

2/10 Terrible

ISIEKWE, new york

Stayed 1 night in Apr 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service
the attention of the hotel staff is very good
Stayed 6 nights in Apr 2023

10/10 Excellent

lasana

Stayed 1 night in Apr 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Flohn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby, bar, pool, and ocean view were nice. Friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Sana

10/10 Excellent

Stafford, Kendall Park

Liked: Staff & service, amenities, property conditions & facilities

6/10 Okay

colleen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2022

6/10 Okay

Coral

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Let down by poor breakfast
Great bar food but the breakfast was awful. Instant coffee and no choice, if it wasn't out, they didn't have it. Toast and jam was the safest choice. It is a shame they don't offer a choice of eggs or a variety of fruit. The bedrooms were comfortable but no furniture on the huge balcony - what a waste as the view was amazing. The bathroom was cramped, you have step in and shut the door to get to the loo or shower. The pool area is beautiful and very stylish, it could do with waiter service however, and the filter broke down meaning no where to cool off at the end of our stay. The staff are friendly and very helpful but limited by the abilities of the hotel itself, such as the poor breakfast and lack of gumption to fix the pool.
Stayed 5 nights in Jul 2022

6/10 Okay

Omilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were helpful. Bedding and appliances need updating. Lots of mosquitoes in room. Room does not have a clean smell.
Stayed 4 nights in Jun 2022

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 9 nights in Jun 2022

4/10 Poor

Tomas

Travelled with family, Travelled with partner
Disliked: Cleanliness
Upon arrival we were greeted by staff that was rude and had a nasty attitude. We had issues with check in. In our room, we experienced more issues. The bed sheet had a small blood stain, bathroom was dirty, and shower drain cover was not screwed in. Reported issues to front desk; manager called the room at 10:30pm, trying to discuss our concerns . Highly inappropriate to call at that time. Next day met with a manager and were told all issues will be resolved. We left for the day; when we returned, we noticed 1 pair of slippers were missing. Informed staff and were again given attitude from some unfriendly staff. Next morning, at 7:30am, housekeeping came in to our room to explain the slippers were found in the “lost and found” pile. Staff stated that they removed the slippers since they thought they were left by previous guest. Absolutely unacceptable! We were told by manager that compensation will be given to us for inconvenience only 2 days into stay. They offered voucher for the bar. We agreed, which turned out to be a 150TT ($25) voucher. This was a huge slap in the face considering we paid almost 6000TT ($1072) for the room for 3 guests. This compensation for all the issues was horrible. Lastly, my brother in law who was staying with (my wife and I) was constantly asked “Are you a guest here?” It felt like they were discriminating due to his appearance since he was the only one asked! This was our second stay here! Never returning. Avoid at all cost!
Stayed 6 nights in May 2022

4/10 Poor

Chitra

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed here with friends for a friend's wedding. We chose this hotel because it was close to the venue and reasonably priced. On reaching the property I was immediately concerned. The outside looked like it was not operational and had not been for many many years. Even the main entrance was barred and we were asked to enter at the side of the hotel. I breathed a sigh of relief when I entered the lobby. The lobby overlooked the pool and a view of the bay. It was beautifully designed and decorated and seemed to be recently renovated. Check in was easy, the staff were very friendly and we were served welcome drinks. We were also travelling with an elderly person and they went above and beyond to cater for her needs. I was mostly disappointed with the rooms. The rooms were very old and gloomy looking. The shower was actually so narrow I could barely fit inside and the closure was a dingy shower curtain. The bedspread was discolored. The area of the hotel where the rooms were located was quite a long walk from the lobby and we did not feel safe walking there alone at night. Room service was not offered even though there was a restaurant on site and orders could be taken from the front desk. Breakfast was very basic. We had dinner there one night and even though the restaurant was practically empty it took a long time to receive service.
Stayed 1 night in May 2022

8/10 Good

Dane

Liked: Cleanliness, staff & service, room comfort
Over all my stay was very pleasant
I tried to go have breakfast but i saw alot of flies in the room, so in never ate breakfast there. Note the tv was to small. Bathroom was full of mildew and dirty. Light out over microwave. No reading lamp by bed. Room was very dark at night.
Stayed 5 nights in Jan 2022

8/10 Good

Avidesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful. My room was a good size but was outdated and needed renovation.
Stayed 2 nights in Jan 2022

10/10 Excellent

Rawle

Stayed 1 night in Dec 2021

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 4 nights in Dec 2021

8/10 Good

Cadesha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was very peaceful just want my husband and i needed
Stayed 4 nights in Nov 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my family and friendly staff
Stayed 8 nights in Nov 2021

8/10 Good

sally, woodbridge

Liked: Cleanliness, staff & service
It was quite comfortable Our room was nice but a bit run down Would stay there again
Stayed 4 nights in Nov 2021

10/10 Excellent

Adriana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quiet and "away from the hustle and bustle "atmosphere. It was just what I needed at this time.
Stayed 7 nights in Nov 2021

6/10 Okay

Anthony

Toilet in my room leaked. Was given new room. Cable didn't work the first night. At least there was hot water. Pool was also nice though covid protocol prevented me from enjoying the bar.
Stayed 3 nights in Oct 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020
Response from Sales & Marketing Manager on 1 Dec 2020
Good Morning: We have received your rating on our stay with us. Kindly provide us with you Check in date, reservation number and a contact number so our Front Desk Manager can make contact for further information please. Thank you in advance.

10/10 Excellent

Francesca&Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place we loved our room & view the staff were friendly loved the security was all around at all times.
Stayed 3 nights in Mar 2020
Response from Alana Doodhai on 16 Mar 2020
Good Day Francesca & Nick: Thank you for your review regarding your stay with us, it was definitely a pleasure hosting you both! We do trust that you keep us in mind during you next visit! Best regards, Alana Doodhai Rooms Revenue Manager

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Alana Doodhai on 16 Mar 2020
Dear Guest: Thank you for your rating. If there is anything we can do to make you next visit more comfortable please do not hesitate to share with us. Best regards, Alana Doodhai

8/10 Good

Sandra-Lisa, Petit Valley

Liked: Cleanliness, staff & service, amenities
Pool needs some repair. Concrete areas needs to be power washed
Stayed 3 nights in Feb 2020
Response from A. Doodhai on 16 Mar 2020
Good Day Ms. Sandra-Lisa: Thank you for your review, it has been duly noted and shared with our Managerial Team. We do have planned maintenance works to happen soon and this will be addressed. However, it was a pleasure hosting you and we do hope you keep us in mind for your next visit. Best regards, Alana Doodhai Rooms Revenue Manager

10/10 Excellent

Mutessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, secure getaway in south Trinidad
This is a nice quiet, secure location on the water close to San Fernando. Staff was very Friendly and helpful. Very safe with 24 hr security. Rooms are comfortable and spacious. Would return again when I’m in the area.
Stayed 2 nights in Feb 2020
Response from Alana Doodhai on 18 Feb 2020
Good Day Mutessa: Thank you for your great review based on your stay! It was certainly our pleasure hosting you. We look forward welcoming you again in the near future. Have a great day. Kind regards, Alana Doodhai Rooms Revenue Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 3.5 star hotel located between Port of Spain and San Fernando, very close to the coast. It is close to all the industries located in the area, but those are not visible from the hotel. The hotel is 45 years old - I spoke a bit to a manager - and has a 60s look to it. It has a nice bar in middle of an extended open space entrance foyer which overlooks the ocean and also serves food from an extensive menu all day. It is a good hotel for the area, not a 5 star, but has everything one needs for a reasonable price. I would certainly return.
Stayed 2 nights in Feb 2020
Response from Alana Doodhai on 17 Feb 2020
Good Morning, We acknowledge your review based on your stay with us. We do hope to add some modern touches in the near future, so we do hope you visit us thereafter. Thank you for making us your home away from how during your visit to South Trinidad and look forward to hosting you again soon! Regards, Alana Doodhai Rooms Revenue Manager

6/10 Okay

Dolores

Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from Alana Doodhai on 17 Feb 2020
Good Day, Thank you for your review. If there is anything you would like to share with us regarding your stay to improve your return visit, please do not hesitate to contact us directly. Have a great day. Regards, Alana Doodhai Rooms Revenue Manager

2/10 Terrible

fernando

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Alana Doodhai on 29 Jan 2020
Good Day Fernando: We are in receipt of your feedback and do apologise that we have not met your standard. It will assist us if you can identify the challenges you had during your stay so it can be addressed with our Management Team. We are dedicated to providing excellent service and comfortable accommodations and I can assure you that we will work on rectifying the challenges to provide better service to you and all other guests in the near future. I do hope to hear from you soon.

10/10 Excellent

VESA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fleet Superintendent
Good location for my business trip. Quiet Nice service.
Stayed 6 nights in Jan 2020
Response from Sales & Marketing Manager on 27 Jan 2020
Good Day, Thank you for making Cara Suites your choice hotel during your stay. It was a pleasure hosting you and look forward to hosting you in the near future. Kind regards, Alana Doodhai

8/10 Good

NicholasFraser, Guyana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff and cleanliness of the facility.
Stayed 3 nights in Jan 2020
Response from Alana Doodhai on 23 Jan 2020
Good Day Mr. Fraser: Thank you for making us your choice hotel during your stay. We will share your review with our Team Members. We look forward to welcoming you again in the near future. Regards, Alana Doodhai Sales & Marketing Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is on an hill and the views of the bay was well worth the stay at this hotel. Not a lot to do at the hotel, breakfast was good, friendly staff, and clean rooms. Will visit again.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Alana Doodhai on 23 Jan 2020
Good Day, Thank you for your rating. Please feel free to share with us any comments or concerns you may have before your next stay. Kind regards, Alana Doodhai

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
The staff were very helpful and friendly, probably a little bit more choice of local dishes on the menu but overall it was very quiet and peaceful and would probably use the hotel again if ever I was in that pat of the world again
Stayed 3 nights in Oct 2019