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Reviews of Nakelo Treasure Island Resort & Spa

3.5 out of 5
Nakelo Treasure Island Resort & Spa
Mamanuca Islands, Treasure Island

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 404 reviews" "
Rating 8 - Good. 151 out of 404 reviews" "
Rating 6 - Okay. 39 out of 404 reviews" "
Rating 4 - Poor. 31 out of 404 reviews" "
Rating 2 - Terrible. 26 out of 404 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kynan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was okay, soo boring
Stayed 2 nights in Jan 2024
Response from rm on 24 Mar 2024
Bula VinakaThank you for staying with us .I see you booked only for 2 nights and found it boring with with total of 30 guests on an Island Resort.So sorry to hear that.

8/10 Good

Sophie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stunning location, Liz was excellent in Kids Club. We think this island could be amazing with some more training of staff and a better menu. We stayed 5 days and got quite sick of eating the same menu every day.
Stayed 5 nights in Oct 2023

10/10 Excellent

Paul, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An island you can circumnavigate in 15 mins, your own bure on the beach, white sand, blue water, snorkelling, diving, friendly people and good food. What else do you want.
Stayed 4 nights in Oct 2023
Response from RM on 20 Oct 2023
Bula Vinaka Paul.Greetings from Nakelo Treasure island ResortThank you for staying with us and for the kind compliments.We are happy that you enjoyed your stay and look forward to your returning

8/10 Good

Nadine

Stayed 7 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from RM on 14 Oct 2023
Bula Vinaka Greetings from Nakelo TreasureIsland Resort.Thank you for staying with us and for your compliments.We will continue to work on the areas raised.We look forward toy our return.Vinaka

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean, though could do with some work/better care in some areas such as the mini golf & tennis court. Our Bure was spacious and right on the beach. The hotel had decorated it beautifully for our honeymoon. Snorkel equipment and kayaks to rent for free everyday. Can go out fish feeding every morning and have the opportunity to jump off the boat and snorkel around, or back to shore if you fancy! I did this and it was incredible. There is a turtle sanctuary on the island, tiny baby turtles which are fed every morning and cared for. The staff are friendly and laid back. We had a lovely snorkelling experience organised by Wassy, with Bill and Nathan, they were kind and accommodating. One of the highlights of our stay was our Teppenyaki night. Book this a day or so in advance, it’s $100pp, but really worth doing…it’s the only decent food we had… our chef, Biss and waiter, Stephen, were accommodating, fun and professional. Gave us an excellent experience. Unfortunately the one big negative (which was saved slightly by above experience) was the food. Breakfast is basic. Get there early or it’s all pretty bad. Asked for Soy milk which was curdled. Food menu isn’t bad for variety or price however terrible quality, with even the most basic of dishes being pretty bad. We had just 1 decent meal from the menu in our 3 days there. Such a shame as the resort is beautiful and still Fiji owned. Hope the food improves and then we will be back!
Response from RM on 11 Oct 2023
Bula Vinaka HannahGreetings from Nakel;o Treasure Island Resort.Thank you for your compliments and also for the critics which we have taken on with great respect and will be working on it to improve the issues brought to light.We will ensure that on your next visit Food QUALITY has improved tremendously.

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful island, great for families.
Stayed 5 nights in Sep 2023
Response from RM on 11 Oct 2023
Bula Vinaka ElizabethGreetings from Nakelo Treasure Island resortThank you for the compliments.We look forward to your returning

8/10 Good

Phillippa

Liked: Cleanliness
Stayed 4 nights in Sep 2023
Response from RM on 11 Oct 2023
Bula Vinaka and thank you for your compliments and critics.We will definitley look into have these taken care of.We look forward to your returning.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque beach and snorkeling
Awesome beaches snorkeling and friendly staff. A wonderful place for a quiet family beach trip. Best snorkeling around.
Stayed 3 nights in Sep 2023
Response from RM on 5 Oct 2023
Bula Vinaka Thomas. Greetings from Nakelo Treasure Resort.Thank you for your compliments.We look forward to your return.Vinaka Vakelevu(Thank You Very Much)

2/10 Terrible

D

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible location if you’re visiting Fiji for vacation. Go somewhere else. It’s run down and like a rustic summer camp place. The beach is nice but the reef is dead. Get the Yasawa flyer and go to the islands where the reef is alive. Flies and bad food. The buffet was dry and cold for $60 fjd. The staff forgot to book outings for several people. I asked some Australians if they thought it was run down or if I was being a picky American. They said even their kids were shocked that their vacation place was so run down. Go to islands away from Nadi. Even Serenity island is filled with flies and the service is slow. The view from the ocean bure is nice, but not worth $400 usd when you can the same view two hours by boat on a living reef without flies for $100 usd.
Stayed 2 nights in Oct 2023
Response from RM on 11 Oct 2023
Bula Vinaka Thank you for your comments.We have taken them on board and will be working to improve on them.

10/10 Excellent

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect holiday destination for our family! Location and activities were excellent and so were the staff. Food was very good too. The property and facilities were not five-star but that was not what we were after. An authentic Fiji island experience and people we will remember for a lifetime.
Stayed 6 nights in Sep 2023
Response from RM on 22 Sept 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your kind compliments.I will share your comments with the HODs and we are happy to learn you enjoyed the holidays.We look forward to your return.

8/10 Good

Kirsten

Travelled with family
Liked: Cleanliness, staff & service
Kids club great. Pool great. Staff lovely but food really needs work. Breakfast good but other meals not great.
Stayed 3 nights in Sep 2023
Response from RM on 21 Sept 2023
Bula and greetings from nakelo Treasure Island Resort.Thank you for your compliments.I will share this with the HODs and staff .Yes we will relook at the food area.It is great to know you enjoyed your stay.We look forward to your returning.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023
Response from RM on 18 Sept 2023
Bula Vinaka BRentThank you for the compliments greatly appreciated.Happy to learn we met your expectations.Looking forward to your returning.

10/10 Excellent

Robert William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly, helpful staff
Stayed 1 night in Sep 2023
Response from RM on 17 Sept 2023
Bula Vinaka Robert.Thank you for your compliments. We llok forward to your returning.

10/10 Excellent

Robert William

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location and friendly staff
Stayed 3 nights in Sep 2023
Response from RM on 17 Sept 2023
Bula VInaka and greetings from Nakelo Treasure island Resort.We are happy that you enjoyed your stay and look forward to your returning.

10/10 Excellent

ARLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
We treasured every moment of our stay. Bure was spacious and clean with both AC and a ceiling fan. Bed was comfortable. Ocean view just gorgeous. All staff were kind and welcoming. We had one of the best massages ever. We were always greeted with smiles. Many activities planned daily. Island is beautiful.
Sunrise
Stayed 3 nights in Aug 2023
Response from RM on 1 Sept 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your compliments on the hotel and the staff.It was a pleasure having you with us.We sincerely look forward to your return.

2/10 Terrible

Rajneel

Stayed 2 nights in Aug 2023
Response from rm on 17 Sept 2023
Bula Vinaka RajneelSorry to learn that you we didnot meet your expectations.We will attend to your comments. and improve on them.

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from RM on 24 Aug 2023
Bula and greetings Patrycja Thank you for your compliments.We are very happy that made you holiday worthwhile.Look forward to your return

4/10 Poor

Kai Yin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from RM on 25 Aug 2023
Bula Kai Yin.Thnak you for your comments.Greatly appreciatedWe will work on them.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for snorkeling, enjoyed jumping off the boat for the daily fish feeding and snorkeling back most days. Service around the island was great but slow at the restaurant and food wasn’t that good. Peaceful and amazing view from our room.
Stayed 4 nights in Aug 2023
Response from RM on 25 Aug 2023
Bula Vinaka ShelleyThank you for staying withus.Thank you for the comments .We greatly appreciate it as it helps us to uplift where we have fallen short.We look forward to your retrn.

8/10 Good

Andrew John Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities
A great resort if you are traveling with a young family. We were there with teens and despite the endless snorkeling they were ready for a new adventure after day 3. 7 days were too long in hindsight but we did settle into a comfortable routine. Potentially not a great place to stay if you have food allergies. I am celiac and I really struggled to get a meal options. The buffet did have vegetable options but not much protein options and I found it difficult to convey how desperate I was just to have a decent meal every couple of days. I did take a small toaster and GF bread with me and was so thankful that I did. The snorkeling is good and if you swim out to the reef drop off you will see some stunning coral, fish, sea creatures. We saw a turtle one day and a large reef shark another day. Tennis and mini golf are free to use whenever, and so are the Islands kayaks. My teenage daughter and I did most of the activities (basket weaving, crab racing, coconut picking, lei making, sulu tying etc). The resort activities staff are really good at getting people organized and making it fun. We partook in the 1/2 price happy hour each night and even joined the cocktail making class. The island is a beeeding home to a local turtle and the island has a sanctuary for hatchlings to ensure they will survive when released. We also enjoyed local red headed parrots, large fruit bats, the odd gecko and skink and the flightless banded rail (birds)
Stayed 7 nights in Aug 2023
Response from RM on 17 Aug 2023
Bula Vinaka Greetings from Nakelo Treasure Island Resort.Thank you for your comments.My sincere apologies in our not meeting your dietry requirements. We hope that this will not stop you from returning to spend your holidays again in future. Vinaka

8/10 Good

kirsty

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small Island, beautiful beach ans water. Activities and food were expensive and half the island got food poisoning. Was expensive to get boat transfers to and from the island, as not included in hotel prices.
Stayed 4 nights in Aug 2023
Response from RM on 15 Aug 2023
Bula and greetings from Nakelo Treasure Island Resort.Thank you for your comments.I believe you listened to much to your friend a cple who kept asking guests if they were sick and if so it was from the food.her baby was sick and it was her fault for drinking alcohol and feeding her baby at the same time and when spoken too by the nurse she said its ok as its normal in australia. If the guests in the hotel suffered from food poisoning we would have to close the Resort especially as you say half the Island which meant around 100 guests.Our nurse didnot attend to any food poisoning issue except for 1 guest who claimed he was sick from eating something which he is allergic too.However the nurse attended to him and within 4 hrs he was back on his feet.Constructive criticism is good and we accept them as we also learn from it but dont lie about such things as FOOD Poisoning.

2/10 Terrible

Rema

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from RM on 15 Aug 2023
Bula Rema Greetings from Nakelo Treasure Island Resort.Unfortunately I am not able to replyto your comments as I am not able to open it at all.However thank you for staying with us.We hope you will return in the near future.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Had a very relaxing enjoyable stay in July, highlights being the fabulous beach, excellent snorkelling and fab massages at the spa. A very relaxed resort with fantastic staff who epitomise Fijian friendliness. Manager Henry is great and his obvious “lead by example” leadership showing through in the way the staff operate. The rooms are comfortable and well serviced daily. There are daily activities for old & young. The island breeds Hawksbill Turtles and iguana’s and there is lots of colourful birdlife, as well as fruit bats. Great cocktails at Happy Hour which don't skimp on the important part! The food was good “pub grub” type meals with a local flavour to them and the Teppanyaki dinner option is great fun. (Some reviews unfairly bag the food). Waiting staff Millie and Atelini deserve a special mention. The kitchen team were great when we caught a fish and served up a delicious dinner of kokoda and grilled fish steaks for 6 of us. Yes, the resort infrastructure has seen better days but there are upgrades happening and it doesn’t pretend to be anything higher than its 3.5 star rating. If you want 5 star then pay for it and go somewhere else rather than expecting it at this resort. Good value for money and $4000 cheaper (over a week) than a 5 star island resort. A fab week of sun, snorkelling, reading, smiles, laughs, relaxation and friendly banter with staff and other guests alike. We will always remember our week at Treasure island and will be back again in the future!
Stayed 7 nights in Jul 2023
Response from RM on 13 Aug 2023
Bula and greetings from Nakelo Treasure Island Resort.Thank you sincerely for your compliments.We will surely menrtion the 2 ladies names in the staff meeting this week for their service.Glad you enjoyed the local fish which you caught.Looking forward to your return to see the changes.Vinaka

2/10 Terrible

Mitch

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst places we have stayed. Left two days early and should have left the day we arrived! The staff are warm and friendly, the room was clean and well appointed. The reef for snorkeling is beautiful and a calm beach for the kids but that’s about all the positives I could possibly find. The food is on the verge of being not even consumable for animals. My husband got violently I’ll on day two after having the seafood. Good service was terribly slow. Often food arrived cold and undercooked. I think the French fries that came with my sons order were never cooked and just served frozen. Like I stated we left two days early without requesting a refund. Management clearly doesn’t care if their resort closes. They say they are working on it but clearly with as many bad reviews for over a year they don’t care. We were not the only ones to leave early in fact on the boat ride home everyone was leaving early and totally disappointed and disgusted at the conditions of what should have been a fantastic holiday.
Response from RM on 13 Aug 2023
Bula Vinaka and thank you for your comments.Your husband was attended to by the nurse and she said it was an alergic reaction to which he agreed as he was allergic to some seafood.

10/10 Excellent

Jacqualyn, Leadville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic small tropical resort island perfect for any travelers. We were a family of 4 with teenage boys. The water sports included snorkeling, kayaking, paddle boarding, and others. Tennis and mini golf were daily fun competitions. We were so glad we made reservations for the special tempenyaki dinner on the slow Monday night it is a must do!!! Also they have fire dancing on Saturday night which was awesome to see. So many daily activities that every day was a different fun experience.
Stayed 6 nights in Jul 2023
Response from RM on 13 Aug 2023
Bula Vinaka Thank you for your compliments.We are glad you enjoyed your holidays with usWe look forward to your return in the future.Vinaka

6/10 Okay

Carlos

Travelled with family
I am a New Yorker and well-travelled, but this was my first trip to Fiji. This resort reminded me of the Bahamas 30 years ago. The place is very family friendly and if you have children 7 to 12 they will love running around the island. It is super safe. Many nice Aussie families with lovely children. The beach is gorgeous. The rooms are what they are, but the shower pressure is good. The over all grounds are nice and they rack the leaves everyday with lots of hammocks and views of the ocean. Very relaxing. We stayed for 6 nights which was plenty. The food is REALLT mediocre, which after reading the reviews is what I expected. Basically, you try to figure out what to eat as best you can so you don't starve. Most of it is pretty bad. Service is terrible at meal times. We waited 2 hours for am omelette one morning and when it showed up it was scrabble eggs. I wish they would just let me into the kitchen. LOL. Recreation: There were two jet skies neither worked and were old. There was a jet ski group I saw go out that was guided that came from somewhere else. So there is some sort of guided jet ski experience you can arrange. I arranged for a boat to take us to Cloud 9, the floating bar (a super fun thing to do) but they forgot so when we showed up they and to move the day. Also a minimum of 4 must go and no one signed up so I paid for 4 people and drag two young women along with us, my treat. Not a big deal but "classic" service at this resort. Welcome to Fiji.
Stayed 5 nights in Jul 2023
Response from RM on 8 Aug 2023
Bula Vinaka CarlosThank you for your compliments and comments.Glad you enjoyed your stay and for the great spill you did on the resort and its surrounds. Yes we have issues with Kitchen and we are doing our best to rectify this.Our activities are also being looked into.We are sorry that we didnot fully meet your expectations but thank you for letting us know as this is one way we can improve on.We look forward to your return in the near future.

4/10 Poor

Vivienne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not the authentic Fiji experience. False advertising. I have lots of true current pictures I’d like to share. Including mould on pillows, cockroaches crawling in the kitchen, all the beach huts are broken, food is terrible because kitchen has very little equipment working, how does a resort run out of food. So many hazards the staff and tourists are at high risk.This resort is sublet independent out sourced to other companies. This is not a staffing issue this is a management issue. So many people landed on this island and canceled their bookings to leave immediately. Management is a huge problem very reactive not proactive. He said he is happy with the way the resort is. How sad this person does not represent Fiji standard at all. Very run down resort. Staff are beautiful very over worked.
Stayed 2 nights in Aug 2023
Response from RM on 13 Aug 2023
Bula and thank you for your comments.This will be looked into.Trust you will return to see the changes.

4/10 Poor

Vivienne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from RM on 8 Aug 2023
Bula VivienneThank you for the comments .This is being looked into.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from RM on 8 Aug 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thankyou for your comments.This will be shared by management and staff .We look forward to your return

10/10 Excellent

Ian

Stayed 6 nights in Jul 2023
Response from RM on 25 Aug 2023
Bula Vinaka IanThank you for your comments.Greatly appreciate them as it helps us to improve on what we are weak in.We look forward to your return.

4/10 Poor

Vishwa

Travelled with family
I booked a Premium Beach Front Bure with a checkin time of 2:00pm. We arrived at the Island at 5pm and tried to check in and were told that our Room was not ready. We waited almost an hour before our room was cleaned and made ready. We walked into a wet floor, toilet smelled of sewer, toilet flash was broken, coffee pot and ice bucket were rusted. Did not get the room i booked based on talking to other guests that had booked the same room and i was able to see their rooms. This was very disappointing and would never recommend Treasurer Island resort.
Stayed 3 nights in Jul 2023
Response from RM on 24 Jul 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort. Thank you for your comments. Our rooms are preblocked 1 day in advance. your reservations was not received till 1130am on day of arrival. We had a full house and the maid was still cleaning thus the wait.Room you stayed in was what you had booked. sincerely apologise for what you experienced and thank you for bring this up to my attention.I will ensure that this is taken care off. Vinaka

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
a wonderful place
Stayed 3 nights in Jul 2023
Response from RM on 24 Jul 2023
Bula Vinaka Jian.Greetings from Nakelo Treasure Island Resort.We thank you sincere for your compliments and will pass on your comments to our staff .We look forward to your return.

4/10 Poor

Steven

Travelled with family
Disliked: Property conditions & facilities
Been to this property many times and always enjoyed myself and this time found the resort in massive disrepair all the beach cabanas are falling down , Burn offs over night on the beach of unwanted items And pool cloudy Overal disappointed to see this resort go down hill
Stayed 4 nights in Jul 2023
Response from RM on 23 Jul 2023
Bula Vinaka and greetings Thank you for your comments. I will talk with my managers and ensure that these are taken care off. We are beginning to work on these items and ensure that it is taken care off. We look forward to your return in the near future.Thank you again sincerely for those constructive comments.

6/10 Okay

Olof

Stayed 5 nights in Jul 2023
Response from RM on 15 Aug 2023
Bula and greetings Thank you for your comments.

6/10 Okay

S

Travelled with family and small children
Disliked: Property conditions & facilities
The island itself is great and the staff are very friendly. The bedrooms were good and clean. Our main issue was the food and cleanliness of plates etc and service. I wanted to give this resort a good rating, being locally owned but they let themselves down in terms of food. Food is repetitive which is OK, food ordered from the menu is slow. One night we waited 1.5 hours for dinner and the plate was very dirty (food on the bottom and grease on the top surface). I sent it back and went without as it was so late and dirty plates are inexcusable really. You have to ask for spoons, glasses, cups, plates etc every breakfast. The apple/custard Danishes are yummy at breakfast and the fresh fruit is great. Favourite thing was the snorkeling and the Teppanyaki dinner that only seats 8, so you need to book. That was tasty and fun. The resort itself needs work,a bit run down. Overall we had a fun time but for the price and the dodgy tummies that 4/8 in our party ended up with I wouldn't go back. Transfers are also expensive if your flights are at odd times. 1250 ish Fijian , so around 900 NZD for 4.
Stayed 6 nights in Jul 2023
Response from RM on 19 Jul 2023
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and also for your comments. I am sorry to learn of the incident and problem that you faced with our Food and Beverage . during your stay. Rest assured this will be taken up with my managers and staff of the outlet.My sincere apologies for this mishap and hope that this will not stop you from returning to the Resort in future.Vinaka and regards

4/10 Poor

Gemma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Treasure island has gone downhill. Its rundown and the food was hardly edible.
Stayed 7 nights in Jun 2023
Response from RM on 19 Jul 2023
Bula Vinaka Gemma Greetings from Nakelo Treasure Island Resort.I have read yur comments and greatly appreciate your thoughts.I will discuss this with my managers and rest assured steps will be taken to improve this.We hope you will revisit us again.Vinaka

4/10 Poor

Tomoko

Stayed 3 nights in Jul 2023
Response from RM on 15 Aug 2023
Bula and greetings thank you for your comments.Our sincere apologies if we werenot able to meet your expectations.

4/10 Poor

Kumaran

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Cleanliness was good. Service was below average. Food choices very limited if you can't afford expensive buffet. Couldn't access the wifi during the whole time. Continental breakfast included in package was good value.
Stayed 4 nights in Jul 2023
Response from RM on 19 Jul 2023
Bula Vinaka Kumaran.Thank you for your comments .It is greatly appreciated as i helps us to see where we have fallen and work on getting it improved..I hope you will revisit us again soon.Vinaka

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy holiday
Stayed 7 nights in Jul 2023
Response from RM on 19 Jul 2023
Bula Vinaka Craig and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and helping us back on our feet after Covid.Your comments isgreatly appreciated and I will ensure that my managers and staff are copied.We sincerely look forward to your next visit.Vinaka

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from RM on 14 Jul 2023
Bula and thank you. Could not read your remarks/comments but with the rating 4/5 thanks for that.My apologies for any shortfalls you received during your stay.We hope you will return .Vinaka

8/10 Good

Helen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Treasure Island is quite small, so you are always in the resort. However, we scored a hut that was on the quiet side of the island, close to the water, and which was spacious and comfortable. It's an older resort and there are areas that could do with some love, but it was still beautiful, and the kids had a fun time snorkelling and swimming, and the grownups read and slept in hammocks. The staff were friendly and kind, and super quick to help out if something needed attending to. The only downside was waiting on food orders, and there could have been a bit more range in the menu. Food is expensive there for what you get. The best food was the local dishes - fish and coconut cream - the chips were awful, the wedges were great! The facilities need some development - the pool area is run down, and the restaurant needs a proper pergola rather than tent-style marquees. We scored tables out of the main area which was great as mealtimes could be super noisy with all the young children and the band playing! All in all, we had a good visit, but might find a bigger island if we go back to Fiji.
Stayed 4 nights in Jul 2023
Response from RM on 14 Jul 2023
Bula Vinaka HelenThank you for your comments greatly appreciate it. Glad to know you enjoyed your stay. Yes we are just starting to work on areas now especially the public spaces.I will discuss the food and service with the Chef and FnB Mgr.Thank you again sincerely for the comments and look forward to your return.Vinaka

8/10 Good

Dit, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from RM on 14 Jul 2023
Bula Vinaka Dit.Sorry I could not read the comments as it didnt appear but with 4/5 I took it to be a great one and thank you for that.My apologies for any shortfall you may have come across during your stay. However thankyou again for staying withus and look forward to your return.

8/10 Good

Allen

Stayed 2 nights in Jul 2023
Response from RM on 8 Aug 2023
Bula AllenGreetings from nakelo Treasure Island Thank you for your comments and compliments.Will share with staff and management.Looking forward to your return

10/10 Excellent

Sharee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The island was family friendly and perfect for kids, lots of activities and able to relax. The staff were so friendly, and Gina the cleaner was amazing, just beautiful
Stayed 4 nights in Jul 2023
Response from RM on 9 Jul 2023
Bula Vinaka and thank you for staying with us.Greatly appreciate your compliments will share this with Gina the housemaid.Vinaka Vaka Levu

2/10 Terrible

Camille

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the location is amazing and beautiful the resort is very rundown. The food is terrible and so over priced The cleaning and hygiene is a concern with everything very dirty especially in the dinning area Overall this was really disappointing as the standard of this resort had been misrepresented
Stayed 5 nights in Jul 2023
Response from RM on 12 Jul 2023
Bula Vinaka Thank you for your commentsWe are sorry that you saw our resort in this state.We are still undergoing renovations and apologise for this.I will share this with my team We greatly appreciate your comments

10/10 Excellent

Jacinta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had the most wonderful stay on Treasure Island. The island is so beautiful and the staff wonderful, you are made to feel special the moment you walk into the island. For us, the most amazing part of our stay was the ability to walk off the white sandy beach, swim out in the crystal water about 50m to see the most magical, colourful reef. Snorkelling is better than anywhere we have ever been.
Stayed 6 nights in Jun 2023
Response from RM on 1 Jul 2023
Bula Vinaka and greetings from Nakelo Treasures island Resort.Thank you for your compliments. We are so happy that you enjoyed your stay with us. We look forward to your return.

10/10 Excellent

Adam David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from RM on 9 Jul 2023
Bula Vinaka DavidThank you for staying with us and the compliments.I will share this with the staff and ManagementVinaka Vaka Levu

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from RM on 1 Jul 2023
Bula Vinaka and Thank you for hour compliments.We are happy that you enjoyed your holidays and we look forward to your return.

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from RM on 23 Jun 2023
Bula Vinaka SandraThank you for your comments. We look forward to your return