this was the worst hotel experience i have ever had, its a racist hotel, staff were rude and unhelpful, booked a double room, was given a single room. Had issues ordering food cos the number i was told to call only spoke japanese and asked the staff for help and i was turned down, my daughter had to sleep hungry. TERRIBLE TERRIBLE HOTEL. COMPLAINT to hotels.com, and i was told they will help change my hotel and someone will reach out to me and that didnt happen. overall worst experience both with the hotel and hotels.com service, and im thinking of deleting my account eventho i have been a member with them for so long, and i booked my hotel stay every where i go around the world.