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Reviews of Kences, Tirupati

3 out of 5
Kences, Tirupati
opposite APSRTC bus terminal, Tirupati, Andhra Pradesh

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 53 reviews" "
Rating 8 - Good. 18 out of 53 reviews" "
Rating 6 - Okay. 13 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 7 out of 53 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property needs small work
Good hotel but rooms need and specifically bathrooms needs renovation. Hotel services and menu are not upto mark. Breakfast was very good. Staff was very nice and friendly, made our stay warm and comfortable.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
The staff service and hospitality was very bad specially the main steward was very bad 😔
Stayed 1 night in Jul 2019

10/10 Excellent

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Raja Babu

Liked: Cleanliness, staff & service
Disliked: Room comfort
Surprised that the ACs do not have a remote! It is centralised. You either switch off the AC and bear with it. And, windows don't open(Apparently, they are nailed to avoid intruders into the room).
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are no non-smoking rooms. Interior is poor. Bad food and worst maintainence. DO NOT STAY
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

2/10 Terrible

Mannan, Bengaluru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Irresponsible folks
When you think of ITC Hotels, you think of something nice and remarkable about the whole stay. What happened was contrary. If you are okay with unwelcoming receptionists with absolutely no intention to smile, if you are okay with leaky pipes in bathrooms, if you are okay with short-circuit when you switch on power in bathroom, if you are okay with all these, you may stay. If else, dont even think about it.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, neat
Stayed 2 nights in Aug 2018

8/10 Good

SOORI DEEMUDU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

SRINIVASARAO, Washington DC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Gopalan, Muscat, Oman

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location
Not of the standard of an ITC hotel. Staff poorly trained and service level poor.
Stayed 2 nights in Apr 2018

6/10 Okay

Mangales, Malaysia

Disliked: Cleanliness
Tirupathi stay at Fortune Kences
Room facilities are not in good condition. Toilets bowls were full of stains and flush system was very bad. Bed sheets were torn and stain, i have to request for a change. I have stayed here more than 5 times, this is my first experience the facilities has been on the run down side, it requires maintenance.
Stayed 2 nights in Feb 2018

6/10 Okay

Prahlad Varada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Staff; Poor Room condition
the staff is courteous and welcoming. Food was good. Rooms are very average, the beds are pretty old and there were leakages in the room
Stayed 1 night in Jan 2018

2/10 Terrible

siva, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel to stay and even the hotel can’t provide good wifi
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
For most of my stay the service was pretty good - however on the final night and checkout morning my colleague and I received numerous phone calls regarding paying. I said I would pay in the morning of check out as one might expect. But I received two phone calls before I could get out of my room to go for breakfast. Then when I went towards reception a woman practically rugby tackled me to come and pay. I asked, who are you and she said her name and title - head of front desk. She then got one of the two young women behind the desk to fish out her business card and present me with it. She then left the desk and let the two young members of staff do my check out. They made a hash of that and also insisted on knowing when we would leave our rooms even though I told them our driver would collect us at 10am. She should have stayed to supervise the checkout rather than swanning round giving cards out.
Stayed 4 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Hotel staff will ask you to pay more if you need a room earlier (You might usually need a room earlier because of Darshan time slot)
Stayed 1 night in Nov 2017

8/10 Good

Vishveshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vishveshwar
Food menu need to change as I have stayed 2 days and 95% menu will be the same in Breakfast, Dinner & Lunch.
Stayed 2 nights in Aug 2017

8/10 Good

Lakshman, Boston MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Very Pleasant stay. Staff were very good at answering my calls. Booked for my parents and got a good deal thru expedia.

6/10 Okay

uday

Disliked: Property conditions & facilities, room comfort
very poor value for the money charged by the hotel
We were given Room Number 214 on the second floor. The acoustics is very poor. Anyone using the bathroom in the adjacent rooms or upstairs room was resulting in loud and irritating noise and disturbed our sleep. The hotel need to check the plumbing system thoroughly.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom not so clean

6/10 Okay

Amardeep, India

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice location, courteous staff good food
The Hotel staff were very helpful and courteous. They gave us two choices of room to select and even advised us. The food was good. It is too spicy. So for people from Andhra/Rajasthan who want to have spicy food it will not be a problem. The variety in buffet was also good. Breakfast is also good, we get choice of Indian breakfast, continental and also Western dishes. The room ambience is good. We were charged about Rs 800 plus taxes for an additional bed. But what is the most disheartening part of the stay was the quality of the room. The AC created a ruckus while it was running. Secondly the temperature knob of the AC was not working. Thirdly all the beds were spring beds and they were uncomfortable to sleep on. Fourthly we had asked for our car to be cleaned before we left for darshan and that did not happen.

10/10 Excellent

Michael and Mer, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and easy.
A big help with the currency issues. Very friendly and helpful staff.

8/10 Good

RP, Hyderabad

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel & good connectivity
Wash rooms roofs are leaking,unless ask house keeping persons do not provide bath towels in the morning.HOUSE KEEPING has to be changed,., this dept seems to be very pathetic in the entire hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay! Good location!
My parents stayed in the hotel for 2 days and visited Tirumala temple, and they really loved it. Breakfast buffet was awesome and the service was very good. The hotel is very close to lot of other restaurants, which was very convenient. Highly recommend!

8/10 Good

Ramesh, Karur,india.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat hotel from Itc label
Neat comfortable stay whilst in holi city of tirupathi.

6/10 Okay

Verified traveller

Old and worn out - - Better Hotels are available
Front desk service was poor. Food was average; tasteless Old and worn out. Overpriced

10/10 Excellent

Venkat, Manchester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel with good customer service
Pleased with the stay and easy reach to all amenities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service and terrible room condition
Leg me go through the nice things first: The breakfast is nice; They had complimentary bottled water Now the bad things: The parking here is terrible.. Some government employee vehicle blocked the parking entrance and the hotel stay could not do anything to clear it up... Waited for 20 min to get my car out; the rooms are full of cockroaches; The hotel made me wait in the lobby which was infested by mosquitoes in the middle of night for 40 min to find my reservation.. Overall.. I would never stay in this hotel again...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
W stayed at this hotel for third time in last two years.Will always choose this hotel at Tirupati.Excellent staff.Ms Girija of front always helps you like a family member.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near to city center
Nice stay and good ambience. Hotel staff very supportive.

8/10 Good

Sathyanarayana, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent and over all it is great and wish to come again.

10/10 Excellent

Palasa, JABALPUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
It was superb stay we all enjoyed the stay and the service.

4/10 Poor

SP Balasubramanian, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly maintained
The place is run down and the carpets in the corridors has foul smell. The room had a smell of tobacco though requested for non- smoking room and the tag said so The bathroom fittings are old and malfunction The hotel need renovation badly

8/10 Good

MUNIR, Ahmedabad

Liked: Staff & service, room comfort
Satisfied but nothing great
Better than other options available at Tirupathi.

6/10 Okay

haroon, bangalore

Good hotel in tirupati
A decent hotel in the heart of tirupati

6/10 Okay

Amit, Bangalore

Liked: Cleanliness, staff & service
Old Property and bad food
Once rated as the best hotel in Tirupati, it has lost its charm, the rooms aren't renovated and the in room dining is very bad with limitem options

8/10 Good

Sekar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at fortune tirupati
Horrible and stinky rooms. Checked out half way through , not the standards of fortune in other cities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good located hotel,It is medium range hotel. Very nice managed and well maintained

6/10 Okay

SHAIK MOHAMMED

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
It's a good place to stay with family. Nice and clean rooms with all facilities and staff is also helpful and courteous.

8/10 Good

Srinivas, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a short stay
Stayed at Fortune Kences for a night, very condortable stay and very conveniently located. Got an awesome rate as well. It's an ITC group hotel so came with the associated standards. But the restaurants aren't much to speak about. Better off taking a short walk to Bhimas Residency or Minerva Coffee shop nearby for lunch or dinner.

10/10 Excellent

srinivas, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definetly will stay next time
Excellent hotel great room and the best breakfast. Restrooms are little bit on the down side.

8/10 Good

Saibal, Kolkata

Liked: Staff & service, room comfort
One night stay
We arrived late at night at Tirupati Railway Station. The hotel organised transport to pick us up and bring us to the hotel. At the hotel the time taken at the Reception was minimal. We were taken to our room and we found it to be clean and the beds properly prepared. We slept well. Next morning we had a good breakfast (Complimentary). The hotel helped us to locate a cab to take us to Tirumala hill and to drop us there. Overall a very satisfying experience

8/10 Good

Darshak

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Rajesh, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel with Lack of Hospitality services
We are writing this review as the Hotel is the most pathetic hotel which is ruining Fortune group name.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort