Outdoor pool, pool loungers

Reviews of Park Regis City Centre

3.5 out of 5
Park Regis City Centre
27 Park Street, Sydney, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 218 out of 1001 reviews" "
Rating 8 - Good. 442 out of 1001 reviews" "
Rating 6 - Okay. 203 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jerome

Liked: Cleanliness
Great location by hyde park with bats at sunset. Long but nice walks to sydney harbor and oxford street. Otherwise pretty basic for the price
Stayed 3 nights in Mar 2024
Response from A on 18 Mar 2024
Dear Jerome,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's prime location near Hyde Park and the picturesque sunset views.We apologize if you felt that the experience did not fully meet your expectations in certain aspects. We continuously strive to provide competitive pricing while maintaining the quality of our services and facilities.We appreciate your patronage and hope to have the opportunity to welcome you back for an enhanced experience in the future.Best regards,Staywell,Front OfficePark Regis City Centre

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay with excellent service.
Stayed 3 nights in Mar 2024
Response from Imelda on 12 Mar 2024
Dear Michael,Thank you so much for sharing your feedback about our service. We sincerely appreciate you taking the time to share with us your experience at Park Regis City Centre. On behalf of our entire team, thank you for allowing us to serve you.Staywell,ImeldaFront Office StaffPark Regis City Centre

4/10 Poor

Dugersuren

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells no good
Stayed 1 night in Mar 2024
Response from Imelda on 4 Mar 2024
Dear Dugersuren,Thank you for your review.We are sorry to hear that your stay with us had not been perfect due to various reasons as per our review and we sincerely apologise for any inconvenience caused to you. Staywell,Front Office StaffPark Regis City Centre

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Convent for travel. Bathroom very small do not like shower curtains
Stayed 2 nights in Feb 2024
Response from A on 15 Feb 2024
Dear Paul, Thank you for taking the time to share your feedback with us. We're glad to hear that our hotel's location was convenient for your travel needs. Your concerns regarding the bathroom components are duly noted, and we appreciate your input as we continually strive to improve our guests' experiences.Should you choose to stay with us again, please feel free to reach out with any specific preferences, and we'll do our best to accommodate them. We look forward to welcoming you back in the future.Staywell,Front OfficePark Regis City Centre

4/10 Poor

Debbie

Travelled with group
I booked this for end of a cruise for a nice night before going home to perth. We paid approx $480 . When we got to our room it was much smaller and older than the pictures online. The pool is on the roof and looks like it needs to be resealed. No chairs around it as on top floor. Extremely noisy you can here everything from the outside cars, ambulance ect. Walls very thin could here people in hallways which are less than a meter wide. Well you could tolerate all of that but then at 7 am a jack hammer started sounded like above our room which was vibrating and the noise was so bad we checked out at 8 am. The front counter team were not interested and state they new nothing about the noise. Very disappointing so basically no sleep and and totally waste of money. I would never stay here again
Stayed 1 night in Feb 2024
Response from A on 12 Feb 2024
Dear Debbie,We deeply regret that your recent stay fell short of your expectations. Please accept our sincerest apologies for the inconveniences you encountered, including the noise disruptions and the discrepancy between the room's appearance and your expectations. Rest assured, we're taking immediate steps to rectify these issues, from addressing noise disturbances to enhancing our communication about room details. We genuinely appreciate your feedback as it helps us enhance our services, and we hope for the opportunity to restore your faith in us on a future visit.Staywell,Andrew KosasihGeneral ManagerPark Regis City Centre

6/10 Okay

Nanette

Stayed 1 night in Jan 2024
Response from Robin on 15 Jan 2024
Dear Nanette,Thank you for staying at Park Regis City Centre.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 2 nights in Jan 2024
Response from Robin on 15 Jan 2024
Dear Steven,Thank you for choosing to stay at Park Regis City Centre and taking the time to provide us with your valuable feedback. We hope you had the opportunity to explore Sydney easily given our strategic location. The positive mentions give us motivation to continue delivering service excellence to our valued guests. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Shweta

Liked: Cleanliness, staff & service
Room was good since it was next to my office. Only issue was lift noise all night since room was near to lift.
Stayed 1 night in Jan 2024
Response from Robin on 15 Jan 2024
Dear Shweta,Thank you for your recent stay with us and for reviewing our property. I am glad to know you liked the location of our hotel. On the other hand, I would like to apologize for the inconvenience caused to you regarding the noise from the lift.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

nicklas

Stayed 4 nights in Jan 2024
Response from Robin on 16 Jan 2024
Dear Nicklas,We sincerely appreciate you taking the time to share with us your experience at Park Regis City Centre. On behalf of our entire team, thank you for allowing us to serve you.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and very convenient to walk everywhere.
Stayed 3 nights in Dec 2023
Response from Robin on 16 Jan 2024
Dear Max,We’re so happy to hear you had a great experience at Park Regis City Centre. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

2/10 Terrible

Hamidreza

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Second time in a row booking this place with the hope of some imptovements compared to the bad experience we had the first time. After 4 years we had the same issue with room mot being ready to check in. Was told we need to wait 10 mins for the room to be ready as the guests are having late check out. We waited 10 mins and noticed couple of other guests were told the same. We only got the room after 50 minuts delays. Very disappointing service, we even asked if we coupd talk to the manager , no management on site. Super oweful experience, wont be booking this place again and not recommend at all.
Stayed 1 night in Dec 2023
Response from Robin on 31 Jan 2024
Dear Hamidreza,Thank you for sharing your feedback following your stay at our property. I apologise regarding the manner in which your check out /check in was handled. There was clearly a miscommunication and the team have been made aware of your experience. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Robin on 5 Jan 2024
Dear Aaron,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was cool. Friendly staff, good location, awesome rooftop pool. The price is also very competitive. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Robin on 5 Jan 2024
Dear Raymond,Thanks for sharing your positive review of our hotel.We’re so happy to hear you had a great experience at Park Regis City Centre.Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Michael

Response from A on 12 Feb 2024
Dear Michael,We appreciate your feedback! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Staywell,Andrew KosasihGeneral ManagerPark Regis City Centre

6/10 Okay

Jann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was amazed with the number of homeless sleeping rough in the area & the smell that comes with it. Not good for yr business. Our room was average this time as we didn’t have a microwave. No crockery for cereal as we had to have breakfast in our room, nothing close to go to. Only one side table with drawer so limited space for our things. Last time was much cosier. Room was a bit cramped. Sorry!!!
Stayed 2 nights in Dec 2023
Response from Robin on 25 Dec 2023
Dear Jann,Thank you for your stay with us and for your detailed review and comments. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to our reservations team with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Rayner

Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Robin on 8 Dec 2023
Dear Bruce,Thank you for choosing to stay at Park Regis City Centre and taking the time to provide us with your valuable feedback. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. We hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Norman sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was hard to get a receipt for my stay,very expensive for very small room and bathroom,,facilities there were none Paid $500. For one nite. Carpets needed replacing. No plates for putting even a sandwich on. Position in city very good. Thank you.Sandra. Eames
Stayed 3 nights in Nov 2023
Response from Robin on 8 Dec 2023
Dear Norman Sandra,Thank you for choosing to stay at Park Regis City Centre and taking the time to provide us with your valuable feedback.We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Graeme

Travelled with partner
Liked: Staff & service
Great location, dated, staff very attentive. Rooms good do with a overall/revamp
Stayed 2 nights in Nov 2023

6/10 Okay

Vicki

Liked: Cleanliness
Very average room for a deluxe
Stayed 1 night in Nov 2023
Response from Robin on 4 Dec 2023
Dear Vicki,Thank you for taking the time to review our property. I'm delighted to hear that we are your hotel of choice when staying in Sydney. I appreciate your comments and will personally address the areas of concern you have kindly brought to my attention.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good central city location, fantasic view from pool level. Small room, but not there to sit about
Stayed 2 nights in Nov 2023

10/10 Excellent

Fabio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, it’s very accommodating and will have to try and stay there again
Stayed 1 night in Nov 2023
Response from Robin on 28 Nov 2023
Dear Fabio,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room. Staff was very helpful and friendly.
Stayed 1 night in Nov 2023
Response from Robin on 28 Nov 2023
Dear Wendy,Thanks so much for sharing your feedback about our service. Just wanted to let you know how much your review means to us here at Park Regis City Centre. We do all we can to provide our guests with the best service, and it always makes our day when a guest appreciates it. We hope to make your next visit just as positive. Have an amazing day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walk to all city sights and right next to trains for Blue Mountains, airport, and zoo.
Stayed 2 nights in Nov 2023
Response from Robin on 19 Nov 2023
Dear Wendy,We’re so happy to hear you had a great experience at Park Regis City Centre.Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Linda

Liked: Cleanliness, amenities
Great staff location
Stayed 1 night in Nov 2023
Response from Robin on 19 Nov 2023
Dear Linda,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Meriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to everything we wanted. Love our stay.
Stayed 1 night in Nov 2023
Response from Robin on 12 Nov 2023
Dear Meriam,Thanks so much for sharing your feedback about our service. Just wanted to let you know how much your review means to us here at Park Regis City Centre. We do all we can to provide our guests with the best service, and it always makes our day when a guest appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Paul

Liked: Cleanliness, staff & service
( ) Centrally located in CBD; everything in walking distance. (-) Very small room for 3. Shower had poor pressure and poor drainage. Soap containers not secure (partner had one fall on floor and eject soap into her eye - went to hospital). Not great value for the money.
Response from Robin on 8 Nov 2023
Dear Paul,Thank you for taking the time to leave a review. We’re sorry to hear that you’re not happy with our hotel. We always look for ways to improve, so we appreciate your feedback. If you have any suggestions on how we could improve, we’d love to hear them. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Robin on 9 Nov 2023
Dear David,Thank you for staying and we hope you give us another chance to make your stay as best as it can be.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not Impressed
Compared to other hotels we have stayed, more expensive, smaller room, more noisy, shower too slow and not hot enough. Matress had a hole in the side. Staff were very nice professional and pleasant.
Stayed 2 nights in Nov 2023
Response from Robin on 7 Nov 2023
Dear Robert,Thank you for your feedback. We’re sorry to hear that you had a negative experience, and we appreciate you bringing it to our attention. We’re constantly striving to improve our service, so we’ll consider your feedback in our efforts to do so.On the other hand, we are also pleased to hear that the hospitality of our hotel staff had left you with a positive impression. This gives us motivation to continue delivering service excellence to our valued guests.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Kieran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, with tidy rooms with a lot of space. The location is excellent right in the middle of the city close to lots of transport options. Great place to stay.
Stayed 3 nights in Nov 2023
Response from Robin on 7 Nov 2023
Dear Kieran,Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

ANNICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Robin on 7 Nov 2023
Dear Annick,We sincerely appreciate you taking the time to share with us your experience at Park Regis City Centre. On behalf of our entire team, thank you for allowing us to serve you.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price with great service
Stayed 2 nights in Oct 2023
Response from Robin on 30 Oct 2023
Dear Michael,Thanks for staying with us. We appreciate your 5 stars!We hope for another opportunity to exceed your expectations.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Robin on 27 Oct 2023
Dear Nicole,Thank you for staying and we hope you give us another chance to make your stay as best as it can be.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly & helpful. Tea & coffee provided which was much appreciated. The property was very central to the Theatre Royal, Town Hall (public transport, trains & light rail) Great views of Sydney from the rooftop/swimming pool
Stayed 1 night in Oct 2023
Response from Robin on 27 Oct 2023
Dear Patricia,Thank you for your kind words. We’re so happy to hear you had a great experience at Park Regis City Centre.Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

denise

Travelled with partner
Liked: Amenities
It was close to where we wanted to be
Stayed 5 nights in Oct 2023
Response from Robin on 23 Oct 2023
Dear Denise,Thank you for taking the time to share your thoughts on your recent stay.We do hope to have the opportunity to welcome you back to our hotel on your future visits.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

Anndrea

Convenience and close to restaurant/shppong
Stayed 2 nights in Oct 2023
Response from Robin on 23 Oct 2023
Dear Anndrea,Thanks for sharing your positive review of our hotel. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service here at Park Regis City Centre.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Frances

Stayed 1 night in Oct 2023
Response from Robin on 8 Nov 2023
Dear Frances,Thank you for staying and we hope you give us another chance to make your stay as best as it can be.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and the room was clean and quiet. Would stay there again for sure
Stayed 1 night in Oct 2023

10/10 Excellent

ASTRID

Stayed 1 night in Oct 2023
Response from Robin on 15 Oct 2023
Dear Astrid,Thank you for taking the time to share your thoughts on your recent stay.We do hope to have the opportunity to welcome you back to our hotel on your future visits.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for especially for convenience with a good price. Easily accessible to CBD. Older style rooms so not as modern but has all the usual things you need so good for an overnight trip
Stayed 1 night in Sep 2023
Response from Robin on 30 Oct 2023
Dear Ryan,Thank you for your kind words. Just wanted to let you know how much your review means to us here at Park Regis City Centre. We do all we can to provide our guests with the best service, and it always makes our day when a guest appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

4/10 Poor

Ryan

Stayed 1 night in Oct 2023
Response from Robin on 30 Oct 2023
Dear Ryan,Thank you for choosing to stay at Park Regis City Centre.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Noisy construction; needs better sound proofing or reduced rates. Helpful, friendly staff. Nice room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

6/10 Okay

Sally

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff & location are amazing, rooms & general condition of the property not so much, wouldn't stay here again.
Stayed 5 nights in Sep 2023
Response from Robin on 3 Oct 2023
Dear Sally,Just wanted to let you know how much your review means to us here at Park Regis City Centre. We do all we can to provide our guests with the best service, and it always makes our day when a guest appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ideal location for everywhere we wanted to explore and visit. A short walk to trams and train stops. Close to shops. Friendly and accomodating staff, thanks for hosting us.
Stayed 2 nights in Sep 2023
Response from Robin on 30 Sept 2023
Dear Allison,Thank you for taking the time to give your feedback. It was lovely to read that should you return to Sydney; you will be happy to stay with us again. We greatly appreciate your kind comments regarding the team to which have been passed on. It is always a pleasure to read such great comments from our valued guests. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Allison, Elkridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay here. Will be back next time we’re visiting. Central location and clean. Comfortable bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like to enjoy for park Regis hotel is best place in the city and it’s very beautiful there thanksgiving day weekend for me too enjoy it
Stayed 4 nights in Sep 2023
Response from Robin on 27 Sept 2023
Dear Peter,We’re so happy to hear you had a great experience at Park Regis City Centre.Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guest like you. Thanks again, and we hope to serve you again soon.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

8/10 Good

Emma, Orange

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Robin on 27 Sept 2023
Dear Emma,Thank you for staying with us and we hope you give us another chance to make your stay as best as it can be.Staywell,Robin SinhaFront Office ManagerPark Regis City Centre

6/10 Okay

zoe

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Acceptable 3* hotel (Aussie standards) in a convenient location in Sydney. Rooms are clean but dated, and very basic. If you are unlucky enough to get a corner room, the showers are simply impractical and archaic. Staff were nice and generally helpful, but hallways really need a good clean. Externally, really central but possibly get a bad wrap due to the pubs and messy patrons in that area. Some good late night convenience shops nearby which helps
Stayed 1 night in Sep 2023
Response from Robin on 25 Sept 2023
Dear Zoe,Thank you for letting us know about the issues that you experienced during your recent stay at our property. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that our staff receives the recognition they deserve. Please be rest assured that we take your feedback very seriously and we listen to your constructive comments so we can continually improve our services. Staywell,Robin SinhaFront Office ManagerPark Regis City Centre