4 bars/lounges, rooftop bar, lobby lounge, pub

Reviews of Hyatt Regency Sydney

5 out of 5
Hyatt Regency Sydney
161 Sussex Street, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 711 out of 1162 reviews" "
Rating 8 - Good. 260 out of 1162 reviews" "
Rating 6 - Okay. 116 out of 1162 reviews" "
Rating 4 - Poor. 46 out of 1162 reviews" "
Rating 2 - Terrible. 29 out of 1162 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near Darling Harbour. Just a shame they have ripped the heart out of the harbour by demolishing all the restaurants and shops along the far side. All there seems to be in Sydney now are restaurants. We won't be back.
Stayed 6 nights in Mar 2024

10/10 Excellent

Mark, Cumbalum

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my conference
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donald Andrew, Fishers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view of Darling Harbor. Close to attractions we were planning on. Trouble regulating room temp. Instructions for thermostat would have been helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had rooms with great views over Darling Harbour. The hotel is well positioned to explore central Sydney. Good gym open 24hrs. Excellent buffet breakfast - the upfront discount offer was good value for money. Pleasant and helpful staff on reception and in the restaurant. All were excellent, especially Henry. The concierge team was very helpful on check-out with tending and weighing luggage. A very pleasant stay.
Stayed 8 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, amazing hotel room & amazing rooftop bar! The only suggestion I would love to see is possibly the rooftop being used for morning coffee for sunrises, I think that would be a value of service to add that you offer that not a lot of other places offer!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kenan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds cover the outside world which was perfect for a great nights sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, San Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and spacious room. Great location. Breakfast is excellent. Short distance from cruise port and airport. Front desk very helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Denise

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the skybar very relaxing .All staff very helpful good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Melini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Parking was easy. Bed was comfortable and breakfast had a range of food available; a great way to start each day. Would definitely stay here again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Katie

Liked: Property conditions & facilities
.
Stayed 4 nights in Mar 2024

8/10 Good

Anja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice (clean) rooms.
Stayed 4 nights in Mar 2024

8/10 Good

Sze Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to the Darling Harbour
Stayed 6 nights in Feb 2024

2/10 Terrible

Steve

Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great! Walking distance from tons of activities and places to eat. Oliver at the front desk was super nice and helpful!
Stayed 1 night in Mar 2024

10/10 Excellent

SHERRY, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, location, and staff were excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff professional good location Very accommodating
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. If there is one complaint, it would be the lack of a self serve coffee station.
Stayed 4 nights in Mar 2024

10/10 Excellent

Narelle

Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay
Stayed 1 night in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, first class staff, facility, view from our deck. It would have been nice if they provided a microwave oven to go with the small refrigerator--like most properties do these days--but wasn't enough of a problem to devalue stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always very pleasant and willing to help with any quires, air con in room was nice and quiet, the bed and room was exceptional. Stunning location with many bars and restaurants. Highly recommend staying at this Hotel.
Stayed 3 nights in Mar 2024

8/10 Good

Julie, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: shops, food, train all near. Rooms clean and large. Safe
Stayed 2 nights in Feb 2024

8/10 Good

madelyn

Travelled with family
Great view of Darling Harbor. Staff went out of their way to serve.
Stayed 4 nights in Feb 2024

2/10 Terrible

Ronghua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel $400 full Riverview room assigned on low floor.... Duty manager criticised receptionist about productivity in front of me without addressing myself. Was I wasting your Hyatt time as a customer? Mouldy socket in bathroom, no swimming pool. Room wasn't cleaned after I spoke to concierge when I left in the afternoon. Regency Hyatt is hands down the worst 5 star hotels I've ever stayed.
Stayed 3 nights in Mar 2024
Response from Front Office Team on 7 Mar 2024
Dear Ronghua, Thank you for taking the time to provide us with your valuable feedback subsequent to your recent stay at Hyatt Regency Sydney. I appreciate how valuable your time is so I am grateful to receive your comments. At Hyatt Regency Sydney we place great importance on our guests experience and feedback such as yours ensures that we remain committed to continually improve our service and product offering. I was disappointed to hear that we failed to meet your expectations upon check in as well as with room clean concern. Please accept my sincere apologies for the inconvenience that you had. Your comments have been taken on board constructively and will be shared with the wider team. While I am unable to change this, I would certainly be grateful for an opportunity to improve your memories of our hotel. I hope you will avail us such an opportunity in the near future. Thank you once again Ronghua for your valuable feedback, we look forward to welcoming you back to Hyatt Regency Sydney in the not too distant future.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Huw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, thanks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning View, Beautiful Location
Stayed 2 nights in Feb 2024

4/10 Poor

Amitis

Stayed 2 nights in Feb 2024

10/10 Excellent

Drosos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room views. Friendly and helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities.
Stayed 3 nights in Feb 2024
Response from NMMD on 20 Feb 2024
Dear Michael, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

8/10 Good

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of the city. Enjoyed my stay. Staff very friendly.
Response from NMMD on 20 Feb 2024
Dear Catrina, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop bar had too many functions so not enough room for guests. The staff were kind of rude about it. Good bartender though
Stayed 2 nights in Feb 2024
Response from NMMD on 20 Feb 2024
Dear Colin, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

2/10 Terrible

Saurabh

Disliked: Cleanliness, amenities
I had the worst experience staying at this hotel. They are a total rip off. One cup of coffee is $6 dollars which is expected in a 5 star property however they have a delivery charge of $8 dollars if you want room service so essentially the coffee is $ 14 dollars, which means the guest pays $ 600 -700 dollars each night just for the room, any other service is additional. The linen will be replaced only after 3 nights, no Pool.. Suffice to say Hyatt wont be getting my business again.
Stayed 2 nights in Feb 2024
Response from NMMD on 20 Feb 2024
Dear Saurabh, Thank-you for taking the time to review and sharing your experience. Warmest regards, Hyatt Regency Sydney team.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NMMD on 20 Feb 2024
Dear Kevin, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

8/10 Good

Gregory

Stayed 2 nights in Feb 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to Darling Harbor. Centrally located. Would have liked a deli or cafe for quick healthy fooda.
Stayed 3 nights in Feb 2024
Response from NMMD on 14 Feb 2024
Dear Roger, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Great location
Stayed 2 nights in Feb 2024
Response from NMMD on 14 Feb 2024
Dear David, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

6/10 Okay

Dino

Business traveller
Liked: Amenities, property conditions & facilities
Great place for business meetings and engagement.
Stayed 1 night in Feb 2024
Response from NMMD on 14 Feb 2024
Dear Dino, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

6/10 Okay

Eric, Boca Raton

Stayed 1 night in Feb 2024

8/10 Good

Martin

Stayed 2 nights in Feb 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, panoramic views, spacious room & cleanliness everyday. Breakfast was sensational, plenty to choose for all dietary requirements & ability to place orders for chefs to make to your specific needs. Convenient , walkable to all attractions, restaurants, transport facilities & shopping outlets. Staff were very accommodating on your departure in storing your luggage in storage. Great selection of amenities, restaurants & etc. at premises to make your stay even better. Great place for some time out and would highly recommend it to everyone for family, friends and business trips.
Stayed 2 nights in Feb 2024
Response from NMMD on 9 Feb 2024
Dear Irene, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

10/10 Excellent

Nataliia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. G&T high tea experience was excellent. They also made our stay feel special with a complimentary gift. Thanks Emma & Hyatt team!
Stayed 1 night in Feb 2024
Response from NMMD on 7 Feb 2024
Dear Nataliia, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

10/10 Excellent

Taufiq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience will return in our future visit.
Stayed 4 nights in Jan 2024
Response from NMMD on 7 Feb 2024
Dear Taufiq, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.

10/10 Excellent

Davinder, delta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from NMMD on 7 Feb 2024
Dear Davinder, Thank-you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team.