Exterior
Check availability

Reviews of Ginger Surat

3 out of 5
Ginger Surat
Off Dumus Road, Near Iskon Mall, Piplod, Surat, Gujarat

Reviews

6.0
Rating 10 - Excellent. 7 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 14 out of 44 reviews" "
Rating 4 - Poor. 7 out of 44 reviews" "
Rating 2 - Terrible. 8 out of 44 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

10/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arshad

Liked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Bhupendra Upadhyay

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom does not have full shower glass cubicle ,
Stayed 1 night in Aug 2023

2/10 Terrible

Hemant

Stayed 1 night in Jan 2023

2/10 Terrible

Mayank

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Pathetic property very badly maintained .. Rooms s
Pathetic property very badly maintained .. Rooms small and stinking.
Stayed 1 night in Nov 2022

2/10 Terrible

RAJESH KUMAR

Business traveller
Bad
Hotel has denied to provide room while I have paid full amount, this experience was very painful and financial loss.
Stayed 3 nights in Sep 2022

6/10 Okay

Bhupendra

Stayed 2 nights in Feb 2020

10/10 Excellent

Jung-Hsiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room
Even the room space is not big, but it is really cozy and clean. I have a wonderful stay here.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Gagan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Best part: Location and Breakfast, they more than makes up for not the most modern room infrastructure.
Stayed 2 nights in Feb 2019

4/10 Poor

Rajdeep

Disliked: Property conditions & facilities, room comfort
It was a bad experience. We were booked at another hotel and were forced to book in this hotel at the last moment. Pls check, this hotel was ok but not as good as the earlier one in which we were booked.
Stayed 1 night in Dec 2018

8/10 Good

Ramila, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but There was not ordinary tea bags.
Staff was friendly pay for breakfast but haven’t tried. masala tea was nice.they must have extra pillows.
Stayed 8 nights in Feb 2018

4/10 Poor

Shamsunder

Disliked: Property conditions & facilities, room comfort
Rooms are too small.Untrained staff. Spread on B/F & Dinner is so-so
Stayed 2 nights in Jan 2018

6/10 Okay

Vaishal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was not up to the mark
No water n maintenance n repairs work going on it was really a bad experience
Stayed 2 nights in Jan 2018

8/10 Good

Ritwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Choon, Melaka, Malaysia

Liked: Staff & service
Friendly hotel close to river estuary
This cosy hotel located near the Tapi River bank has friendly and responsible staff at reception and restaurant. Room is clean and adequate space-wise. Breakfast consists of a variety of bread/roti, cereals, juices and fresh fruits. Good value for business and casual travellers alike!
Stayed 1 night in Sep 2017

6/10 Okay

Munjal Patel

Liked: Property conditions & facilities
Disliked: Staff & service
OKAY Hotel
It is a no service hotel so I didn't expect any customer service from them. Bedsheets were not looking like new and pillow were really old. Overall it was OKAY but for the price I would recommend to others.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience with your hotel at 10'o cloc
Your staff has no manners to talk with customers, And very bad experience I got from your side

4/10 Poor

Gaurav

Disliked: Cleanliness, staff & service, room comfort
Good location & food but poor service 2/5 stars
The staff is not good. Location of hotel is fantastic. Food is very tasty. Service quality is awful. I made a call for snacks at 5pm when I called back at 5:45pm they replied "what was your order sir, we are sorry the previous person left for the day"....I called room service for laundry and they in turn asked me to come at reception and collect my cloths at 7am. I accidentally dropped my dishes while dinner at my room. The next day when I came back to room in the evening, I found the dishes still under my bed. You need to call for everything starting from a towel, soap, water bottle (complementary) and you will get it atleast after half an hour or so....If I consider food and location, its a fantastic hotel, I got tempted because of location & booked it....when it comes to service quality and cleanliness, its awful!!

4/10 Poor

Rohit, Boston

Disliked: Staff & service, room comfort
Close to the shopping center
We stayed 4 days without WiFi, I asked FD can't fix it, took my phone for 2 hours , I missed all my business work and email. I need my money back at least 50%, breakfast was good, rooms r dirty

6/10 Okay

Dipan

Disliked: Room comfort
they do not keep napkins and provide 2nd towel on reuest mattresses are not great over booking, so, they do not have enough space to accommodate all the guests at the time breakfast 120 people at the same time on top of the existing guests, twice happened during our stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nadeem, Lucknow

Liked: Cleanliness, staff & service
Value for Money!
Over all good but Breakfast & room service needs improvement.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
just about OK
staff were ok - AC was bad and room was smaller even though i took a better room. AC were all window, which are hardly used by any one these days. more power waste and not cool. And water is one more bug problem, i had rashes on my body after 3 days of bath - i take bath 2 times in a day. Water was more like sea water, salty and I am not sure why. WIFI was always not working, they have sessions that logs me out every 30 mins and more over it didnt work for 2 days continuously. Overall experience was not so great.

2/10 Terrible

nitesh

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Mangesh D.

just about OK
At about 2800 INR this is just an average hotel. There are other cheaper and better options available in Surat which one can explore if we want cheaper hotel and if we require better amenities then TAJ Gateway is close by with a price range from 4800 to 5500. So Ginger doesn't fit in either category.

6/10 Okay

Ramesh, Ahmedabad

Disliked: Cleanliness
No wifi; unclean rooms
Expected Ginger to be a bit more professional and comfortable. The room was not clean. The wi-fi was not working. When I called to complain the answer was that we have had no problem before. Staff at the breakfast area was rude and unwelcoming.

8/10 Good

Raghvendra, Jaipur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness of the room & the bathroom needs a lot to be desired - the tea-coffer maker and the room service menu card was actually filthy.

2/10 Terrible

chirag, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Very bad experience

2/10 Terrible

chirag, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bakwas
Bakwas

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok for short stay
Heavy smoke smell in hallways and rooms even when they are listed as non smoking. Loud noise from construction and other rooms due to thin walls. For the price it's ok for a short stay.

8/10 Good

Siddhartha, Surat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
It was comfortable and good

6/10 Okay

SHEHBAZ, MUMBAI, INDIA

Liked: Cleanliness
NICE & CLEAN HOTEL AWAY FROM THE HUSTLE BUSTLE
Hotel is nice and clean away from the noise and the hustle bustle. Nice and clean rooms. A/C would always automatically go on auto mode even though we would change the settings. Buffet breakfast was OK. There could have definitely been some more items to offer. variety definitely needed. We stayed there for 2 nights and 3 days and not even once was the INTERNET working through wifi and the best part is that the hotel is owned by TATA group which are major internet service providers themselves. Staff was nice and decent. Apart from internet and AC problem, hotel was nice. Thanks.

6/10 Okay

Kate, U.S.

Liked: Staff & service
Disliked: Room comfort
Some annoyances, but decent for a budget hotel
This is the second time I've stayed here and the second time I've had issues with the wifi. This time it kept dropping connection every 20 minutes forcing me to re-log on. Beyond that, I had no hot water during the three days of my stay, so that was disappointing. The staff was helpful and friendly and the location is convenient for what I needed. The free bottled water is a nice touch as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic experience
great comfortable hence a repeat stay with colleagues

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd but useful location
There aren't many hotels in this part of Surat, and this one is a little hard to find, but the rooms are in good condition and overall my stay was a happy one, once we got the internet to work.

6/10 Okay

Anubhav, Navi Mumbai

Liked: Cleanliness
Good budget hotel
Once again I would like to say hotel is nice except for room size. The room sizes are very small - will not advice, if coming with family. Also the food at restaurant not very tasty, inspite of talking to chef personally two times, no improvement

6/10 Okay

Sinhal

Liked: Cleanliness, property conditions & facilities
Good budget hotel
I stayed here for a business trip, the good thing about the hotel is it's cleanliness and good linens, though room is very very small, if with family, the room is too small, but other-wise it served my purpose well

2/10 Terrible

S J BHATT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY BAD EXPERIENCE
WORST EXPERIENCE

6/10 Okay

M.V. Narasimha Rao

Disliked: Staff & service, property conditions & facilities
Poor maintenance
The gym equipment is not serviced at all - the treadmill shows the message that the deck needs lubricating - and it was so since over a year when I first started staying in this hotel. Previously there was a good wi-fi connectivity to all rooms. But during my recent stay, I was told that there is problem with their wi-fi router and hence wi-fi will not be available in rooms. No-frill business hotel need not be so mundane particularly when it is not any cheaper than other hotels of its class.

4/10 Poor

C. R. Nambiar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. I would not consider this as a 'Budget Hotel' if you factor the rate and the place - Surat - together. Rate-wise it is a middle level hotel, but, facility-wise it is a poor hotel. 2. There is very little facilities provided in the room : there was no tissue paper kept, the tea-coffee system were of very poor quality, the shower in the bath-room is not mounted properly, etc. etc. Surely, for a hotel with the kind of charges collected, there could have been better facilities.

6/10 Okay

Verified traveller

Disliked: Staff & service

10/10 Excellent

girish, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay at Surat. Requires marketing to be popular.

10/10 Excellent

Jung-Hsiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Nice hotel. Clean room and friendly staffs. There are supermarket, shopping malls, coffee shops, restaurants nearby. It's in a convenient location. But this hotel doesn't offer amenities, you can buy from reception desk or bring your own.
Stayed 1 night in Oct 2019