Property amenity

Reviews of Super 8 by Wyndham Elkhart

2 out of 5
Super 8 by Wyndham Elkhart
345 E Windsor Ave, Elkhart, IN

Reviews

7.0

Good

Rating 10 - Excellent. 149 out of 685 reviews" "
Rating 8 - Good. 238 out of 685 reviews" "
Rating 6 - Okay. 156 out of 685 reviews" "
Rating 4 - Poor. 72 out of 685 reviews" "
Rating 2 - Terrible. 70 out of 685 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jasmin

Travelled with partner
Liked: Amenities
The bed was comfortable.....
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jasmin,We are pleased to hear that you found the bed comfortable during your stay with us. Your comfort and satisfaction are our top priorities. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Jasmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property here is okay but the bed was the most comfortable.I have had In a hotel room in a long time
Stayed 4 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Jasmin,We appreciate your feedback on our property and are delighted to hear you found our bed to be exceptionally comfortable. We strive to provide a relaxing experience for all our guests. Your kind words will be shared with our team to continue improving our services for future stays.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very friendly, nice and pleasant. The facilities were clean, Breakfast was good, and we slept well.
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Rick,We appreciate your kind words regarding our friendly staff, clean facilities, tasty breakfast, and comfortable accommodations. It's wonderful to hear you had a pleasant stay with us. Please feel free to reach out to our management team directly with any further feedback or suggestions you may have.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER CLEAN!
Will definitely stay here if in the area again. Super clean, comfortable beds, friendly & helpful staff. Thank you!
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Jamie,Thank you for your kind words! We are delighted to hear that you had a great experience with us. Our team takes pride in providing a clean and comfortable environment, and we'll be sure to share your appreciation with them. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Dear Guest, We're sorry to hear that your experience fell short of expectations. We highly encourage you to reach out to our hotel directly so we can fully address any concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to improve your next visit.

10/10 Excellent

Shina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 customer service, too affordable and 19/10 in terms of cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Shina,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service exceptional and our rates affordable. Our team takes great pride in maintaining high standards of cleanliness to ensure a pleasant stay for all our guests. We appreciate your kind words and hope to welcome you back in the future.

6/10 Okay

Maurice

Stayed 1 night in Dec 2023
Response from Manager on 23 Jan 2024
Hello Maurice, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear more about it. Please feel free to reach out to us directly so that we can address any concerns you may have had during your visit.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great price. Pretty peaceful. Would highly recommend
Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Eric,Thank you for your positive feedback! We are glad that you found our hotel clean and peaceful, and that our pricing met your expectations. We appreciate your recommendation and hope to welcome you again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend. Good price. Clean.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Eric,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and affordability. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities
It was convenient and quiet.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Ryan,Thank you for choosing our hotel for your stay. We are delighted to hear that you found our location convenient and enjoyed the quiet ambiance during your visit. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Response from Manager on 8 Feb 2024
Hello Steven, We're sorry to hear that your experience at our hotel was not fully satisfying. We encourage you to reach out to our team directly so that we can address any issues you encountered. We value feedback from our guests and are committed to providing the best possible stay.

8/10 Good

Raymond

Travelled with family
Liked: Staff & service
Disliked: Amenities
Well located, safe, convenient and lots to do around the hotel
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Raymond,We're thrilled to hear that you found our hotel's location to be well situated with plenty to do in the surrounding area! As guest satisfaction is our top priority, we're pleased that you also felt safe and found the hotel to be convenient. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable. The TV remote didn't work so we never got to check out the TV.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Robert,Thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you found your room clean and the bed comfortable. We apologize for any inconvenience you experienced with the TV remote, and we appreciate you bringing this to our attention. We will address this issue with our team to ensure it doesn't happen again in the future.

4/10 Poor

KATHY

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello KATHY,Thank you for taking the time to share your review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide all of our guests with a positive and enjoyable stay. We would love the opportunity to better understand your concerns, so please contact our management team directly. We value your patronage and hope to have the chance to welcome you back in the future.

8/10 Good

Chad

Stayed 1 night in Oct 2023
Response from Manager on 21 Nov 2023
Hello Chad,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad that you had an overall enjoyable stay with us. If there's anything specific we can assist you with in the future, please reach out to our management team directly. We value your feedback and hope to welcome you back soon.

8/10 Good

Dorn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Accommodations are spartan, but well-kept. Room, bathroom, etc., all very clean. Not much in the way of extras, but adequate (fridge, microwave, etc.). Only negative: terrible breakfast options - especially considering how much they charge on ND football weekends.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Dorn,Thank you for sharing your feedback. We're glad to hear that you found the accommodations clean and well-maintained. Our goal is to provide a comfortable stay for all our guests. We appreciate your comment about breakfast options and will share it with the team for future improvements. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Older hotel in good condition. Breakfast room clean and neat. No problems.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Ellen,Thank you for sharing your experience with us. We're glad you found our hotel in good condition and enjoyed a clean and neat breakfast room. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It fit our needs and was reasonable
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Robert,Thank you for choosing our hotel for your recent stay. We are glad to hear that our accommodations met your needs and that you found our prices reasonable. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Danniel

Travelled with group
Disliked: Amenities
Terrible breakfast options.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Danniel,We apologize for any disappointment you experienced with our breakfast options. We appreciate your feedback and will take it into consideration to improve our offerings. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was noisy.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Rodney,We apologize for any inconvenience caused by the noise.

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was noisy.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Rodney,We apologize for the inconvenience caused by the noise during your stay. Please be assured that we have taken note of your feedback and will work towards providing a more peaceful environment in the future.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The management is rude and horrible no customer service skills.. I would never recommend this dump for anyome
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Robert, We apologize for the negative experience you had. We strive to provide excellent customer service and will address your concerns with our management team.

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello CHARLES,Thank you for your exceptional rating! We are delighted to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Charles,Thank you for your excellent rating! We are delighted to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back soon!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello James,Thank you for rating our hotel! We are glad to hear that you had a positive experience during your stay with us.

8/10 Good

Tricia, New Concord

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need more breakfast options but would stay again !!
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Tricia,Thank you for your feedback! We appreciate your suggestion and will take it into consideration for future improvements. We hope to welcome you back again soon!

2/10 Terrible

DOUG

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down... not clean... TV didn't work... fridge didn't work...gum on floor...shower door didn't open or close properly (installed wrong preventing it from easily opening
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello DOUG ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Monica,Thank you for the 5-star rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

6/10 Okay

tadeusz

Disliked: Cleanliness, property conditions & facilities
Nothing unique. Mold in the shower. Dirty in general. Comfy and clean beds. Cleaning people were so loud in the morning knocking on room doors and talkig very loudly yet they did not clean our room and did not even change our towels.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello tadeusz ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Trystan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 13 Oct 2023
Hello Trystan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
My stay
We arrived late checkin around 12:30 in the morning. The front desk employee was friendly and courteous. The room was clean. I went into the bathroom and once I turned on the lights there were 2 cockroaches, I killed them. I was really tired so I went to bed. No one at the desk in the am to tell so I left key in the box and started my drive home .
Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Joseph,Thank you for sharing your experience with us. We are glad to hear that our front desk employee provided you with friendly and courteous service, and that you found your room to be clean. We apologize for any inconvenience you may have encountered with the presence of cockroaches in the bathroom. We kindly request you to contact our management team directly to further discuss your experience.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8 stay in Elkhart
The hotel was nice, our room was very nice. The location was perfect. We did not need any service and left before breakfast was served. The only complaint was the condition of the towels. The floor mat was ragged and the bath towels were quite thin. Clean, but over-used.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Carol,Thank you for sharing this experience with us. We truly value you feedback with regards to our location and your comments about our towels. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
GOOD SPOT - 25 MINUTES FROM ND STADIUM . CONVENIENT
Stayed 3 nights in Sep 2023
Response from Manager on 28 Oct 2023
Hello Scott,Thank you for your feedback! We're delighted to hear that our hotel's location was convenient for your needs and close to the ND Stadium. We hope you had a pleasant stay with us and we look forward to welcoming you back in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s run by a very nice family and has clean rooms and linens. Exceeded my expectations.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hi Erin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone was in my room when I opened the door. Lucky I wasn’t murdered. Got no refund. Insane. Avoid this place for your safety.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Matthew ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

MARY, Maple Grove

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The man who checked us in was so friendly and welcoming. High points to him both for check in and check out. He was there when we checked in at about 11:30 PM and he was also there the next morning when we checked out at about 9 AM. Other than him, you get what you pay for here. No elevators. Old furniture in the lobby. Worst though was that our room had the most awful smell!! Almost like some stinky socks or shoes were hidden somewhere in the room. Luckily, we had some air freshener and I always travel with some small candles so we were able to light that to make it a little more tolerable. Fortunately we arrived pretty late at night, so we were just were there to sleep and we got out of there first thing in the morning. The bed was comfortable, we think it was maybe a newer mattress. The bathroom also had been updated (Sink, toilet and shower) However, that being said, there was brown streaks of something running down the wall so they neglected to repaint in there. We won’t stay here again.
Response from Manager on 16 Sept 2023
Hello MARY,We appreciate your rating of our hotel and the feedback you have shared pertaining to our bed as well as our furniture. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
First the good comments: -the front desk staff was friendly, smiling, and very efficient -the price was lower than others in the area -convenient to I80/90 -safe parking -the shower appeared to be new …and the not so good: -see photos -I slept with my feet at the head of the bed due to the picture hanging out from the wall -the free breakfast was lacking, so we picked up food at a restaurant -There were stains and marks on the walls, curtains, etc -the room smelled like bleach
Outlet in hallway hanging out of the wall
Pictures above beds not bolted to the wall
Stains on window curtains
Build up of dust in air conditioner and heating unit
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Kimberly, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Denise

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was filthy including the toilet. Carpet needed vacuuming. room smelt musty
Stayed 2 nights in Sep 2023
Response from Manager on 8 Sept 2023
Hello Denise, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Great people. Very clean ,quiet, and very friendly people . They asked several times if we needed anthing.
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hi Robin,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hi Shawn,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello Petar,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

CHARLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello CHARLEY,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Abu

Disliked: Cleanliness, property conditions & facilities
All the floor of the room was wet! Didn’t understand why, probably the moping was bad.
Stayed 1 night in Aug 2023
Response from Manager on 13 Aug 2023
Hello Abu,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Manager on 25 Aug 2023
Hello Paul,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Daria

Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Hello Daria,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Shawn

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Shawn,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Charles, HOUGHTON

Stayed 3 nights in Jul 2023
Response from Manager on 12 Aug 2023
Hello Charles,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Shih-wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay would be awesome if AC worked...
The AC was not working.
Stayed 1 night in Jul 2023
Response from Manager on 19 Jul 2023
Hi Shih-wei,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

4/10 Poor

Inga

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
My room was not set up for 4 people. We had to ask for towels, soap and shampoo. It would have been nice if there was a meat or eggs for breakfast and the coffee was horrible with no creamer available. The facilities and room were clean. The beds and pillows were so comfortable and fresh.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Inga, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hi Todd,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!