Outdoor pool

Reviews of YOTEL Singapore Orchard Road

4 out of 5
YOTEL Singapore Orchard Road
366 Orchard Road, Singapore

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1018 reviews" "
Rating 8 - Good. 321 out of 1018 reviews" "
Rating 6 - Okay. 97 out of 1018 reviews" "
Rating 4 - Poor. 34 out of 1018 reviews" "
Rating 2 - Terrible. 30 out of 1018 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yakshya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space management was excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport bus 36 takes you right to YOTEL. Lots of shopping in area and feels very safe. Metro or buses can take you to marina bay etc within 15mins
Stayed 3 nights in Mar 2024

10/10 Excellent

Arvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in is bit unconventional, you can self check in at one of the counter but it is simple enough and the staff were there to assist us when we had a bit of issue. Room clean and nice city view, location right at Orchard road. 5-10 mins walk from MRT. Food option were great.
Stayed 3 nights in Mar 2024
Response from Aliff Ajis on 24 Mar 2024
Hi Arvin,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Shalaine S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the middle of everything. Shopping and restaurants are near by. The public transportation was in front of the hotel basically.
Stayed 3 nights in Feb 2024
Response from Valerie on 21 Mar 2024
Hi Shalaine,Thank you for your time to write the review. We are glad that you had a great overall experience. We are indeed centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Aliff Ajis on 24 Mar 2024
Hi Christina,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Yan Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in out , comfortable stay. the exchange machine at lobby is very handy for last minute people doesn’t need a lot of cash, but need a little to keep in pocket just in case.
Stayed 3 nights in Mar 2024
Response from Aliff Ajis on 24 Mar 2024
Hi Yan Yu,Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Africa m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Valerie on 21 Mar 2024
Hi Africa,Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay based on your rating. We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Sasikaran

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a short stay
Stayed 1 night in Mar 2024
Response from Aliff Ajis on 24 Mar 2024
Hi Sasikaran,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in an interesting convienant hotel. Excellent location.
Stayed 2 nights in Mar 2024
Response from Aliff Ajis on 24 Mar 2024
Hi Paul,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Maria Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Our room was way too small & our stay would have been better if the room was a bit bigger
Stayed 3 nights in Mar 2024
Response from Aliff Ajis on 16 Mar 2024
Hi Maria,To your concerns about our room layout, we do our best to ensure visitors know just what to expect of us before their stay by including room dimensions apart from descriptions, and photos on the websites. We do have different room types to accommodate larger groups as well.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Judith Piluden, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is great close to high end stores and lots of eateries. The room is tight and more suitable for young people who can climb up for the extra twin bed. Easy to walk around or hop on the bus or the MRT.
Stayed 5 nights in Feb 2024
Response from Aliff Ajis on 17 Mar 2024
Hi Judith,Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Maria Susana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Professional and courteous staff, assisted with hassle free check-in. Room is small but I knew that. Very nice, clean and modern. Very prompt response when we asked for extra towels and coffee/tea bar refills.
Stayed 3 nights in Feb 2024
Response from Valerie on 4 Mar 2024
Hi Maria, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Wendy, Carrollton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Valerie on 4 Mar 2024
Hi Wendy, Thank you for taking the time to leave your review. We are glad that you had a great overall experience during your stay with us based on your rating. We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Aaron

Stayed 4 nights in Feb 2024

8/10 Good

yuet wa

Travelled with partner
Liked: Cleanliness, staff & service
Pros: Smooth check-in, good location. Cons: small room, the hotel front not easy to find that I need to walk through a small dark stairs to get into the hotel front, weird but if you drive, it should be fine.
Stayed 1 night in Feb 2024
Response from Aliff Ajis on 17 Mar 2024
Hi Yuet ,Thank you for taking the time to write your review and it sounds like you had a good overall experience during your stay with us.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but comfortable. Convenient location to shopping and walking . Staff was polite
Stayed 3 nights in Feb 2024
Response from Aliff Ajis on 17 Mar 2024
Hi Dina,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Jean

Stayed 7 nights in Feb 2024
Response from Aliff Ajis on 23 Mar 2024
Hi Jean,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Ricardo, bothell

Stayed 2 nights in Feb 2024
Response from Aliff Ajis on 23 Mar 2024
Hi Ricardo,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

4/10 Poor

Gamamada Liyanage

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were the tiniest ever. We weee hoping for a spacious room as the other 5 star hotels in Singapore. There was hardly any room to turn o round. So you can imagine there was no room at all for luggage. No windows in the rooms. Bathrooms window served as the room window. It was conveniently located. Easy access to shopping. But the very very very compact rooms put us off.
Stayed 3 nights in Dec 2023
Response from Brendan on 25 Mar 2024
Hi Gamamada Liyanage, thank you for your review yet am disappointed to learn the room size did not meet your expectations. The sleek and compact design of our rooms was inspired by first-class air travel and we do our best to ensure that our visitors know just what to expect of us before their stay by including room descriptions, dimensions and photos on the websites. We are positioned as a 4 star hotel. I'm pleased you found the hotel conveniently located and we thank you for giving us a try. Kind regards, Brendan Daly, General Manager

8/10 Good

Dat

Travelled with family
Good place
Stayed 3 nights in Feb 2024
Response from Aliff Ajis on 26 Feb 2024
Hi there,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Noel Damien, Mitcham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all of the above
Stayed 9 nights in Feb 2024
Response from Valerie on 27 Feb 2024
Hi Noel, Thank you for your review. We are glad that you had a great overall experience during your stay with us. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a wonderful breakfast selection and very clean rooms.
Stayed 6 nights in Feb 2024
Response from Valerie on 27 Feb 2024
Hi Ruby, Thank you for taking the time to write your review. We are glad that you had a great overall experience during your stay with us. We are also glad that you are satisfied with the hotel's cleanliness. We hope to have you back soon at YOTEL!Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Aliff Ajis on 26 Feb 2024
Hi there,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Alison

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Comfy beds, central location, small rooms
Stayed 4 nights in Feb 2024
Response from Aliff Ajis on 26 Feb 2024
Hi Alison,The sleek and compact design of our rooms was inspired by first-class air travel and we do our best to ensure that our visitors know just what to expect of us before their stay by including room descriptions, dimensions and photos on the websites.Kind regards,Aliff AjisMarketing Manager

4/10 Poor

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms far too small for comfort. Food prices at the restaurant expensive as well as drinks costs way over the top.
Stayed 6 nights in Feb 2024
Response from Brendan on 19 Feb 2024
Hi Jennifer, thanks for your feedback. The sleek and compact design of our rooms was inspired by first-class air travel and we do our best to ensure that our visitors know just what to expect of us before their stay by including room descriptions, dimensions and photos on our website. I'm disappointed you found the restaurant expensive as we have different daily promotions for food and drinks offering discounts and 2 for 1 deals. We thank you for giving us a try. Kind regards, Brendan Daly, General Manager

8/10 Good

Jocelyn Simon

Stayed 3 nights in Jan 2024
Response from Aliff Ajis on 23 Mar 2024
Hi Jocelyn,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Singapore a few times and this was the best, cleanest hotel we stay. Location on Orchard Rd can not be better. Hotel has fantastic rooms (yes they are small but equipped with every you need). Automatically regulated beds were super comfty. Will be returning there for sure!
Stayed 12 nights in Feb 2024
Response from Valerie on 27 Feb 2024
Hi Andrew, Thank you for your review. We are glad that you had a great overall experience during your stay with us. We hope to welcome you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small, just large enough for a queen size bed. Excellent location by the Orchard Road shopping district. Just 50 m to a metro station
Stayed 5 nights in Feb 2024
Response from Valerie on 16 Feb 2024
Hi Dan, Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We hope to welcome you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Okay

Roberta

Travelled with partner
Liked: Cleanliness, staff & service
Really friendly and helpful staff. Our room was incredibly small and challenging for 2 people and luggage. No sitting in the room and unfortunately our inclining adjustable bed broke at 10:30 at night and no other rooms available, so we’re dislodged for an 1 plus hours while bed was repaired. This meant having to change out of PJ’s and going to their bar! Thank you for the 2 free drink vouchers! Very small lobby with limited seats and very busy during peaks. Very congested at times. No business centre or area. Our hallway and room had a moisture smell.
Stayed 3 nights in Feb 2024
Response from Aliff Ajis on 14 Feb 2024
Hi Roberta,We thank you for sharing your comments. Rest assured your feedback has been sent to the relevant department heads for follow up and training.We understand that your experience with the room layout was not up to your expectations. We do our best to ensure visitors know just what to expect of us before their stay by including room descriptions and photos on the websites.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the subway station and bus stop. Shopping malls close by. Excellent location
Response from Valerie on 16 Feb 2024
Hi Hazel, Thank you for your review! Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We hope to have you back for another stay soon!Kind regards,Valerie Chia Marketing Coordinator

10/10 Excellent

Ivaylo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 5 nights in Feb 2024
Response from Valerie on 16 Feb 2024
Hi Ivaylo, Thank you for taking the time to leave a review. We are in fact centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Erma, MCALLEN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
You can overlook the tiny “Yotel” rooms with the excellent staff who will meet you with a smile; assist you in your check-in/out process, and any need you help during your stay. Clean, fresh and overall, a pleasant experience and stay! I’ll refer with confidence to anyone who will ask where to stay in Singapore…
Stayed 4 nights in Feb 2024
Response from Valerie on 16 Feb 2024
Hi Erma, Thank you for sharing that you found so much to love about YOTEL Singapore. We're thrilled that you are satisfied and had a fantastic, value-packed stay during your last visit in Singapore.We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Noelito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in the heart of Orchard road, everything is walkable from shopping center, metro station, restaurants, bus stop, even Lucky Plaza is 5 mins walk away
Stayed 3 nights in Feb 2024
Response from Valerie on 8 Feb 2024
Hi Noelito, Thank you for taking the time to write your review. We are in fact centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Yuk Lung

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Valerie on 16 Feb 2024
Hi Yuk Lung,Thank you for taking the time to rate us. We are glad to know that you had a great stay in general based on your ratings.We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

6/10 Okay

Angel

Liked: Cleanliness, staff & service
Good location, though need a bit walking still acceptable. Staff are friendly and helpful, room is a bit tight not much space for luggage and moving around.
Stayed 3 nights in Feb 2024
Response from Aliff Ajis on 6 Feb 2024
Hi Angel,Thank you for the review. We are glad you had a great overall experience.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Nick, Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Valerie on 5 Feb 2024
Hi Nick,Thank you for your review. We are glad that you had a great overall experience during your stay with us based on your rating. We hope to have you back soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Tammy

Stayed 3 nights in Jan 2024

10/10 Excellent

Nam Quoc

Business traveller
Location, prompt service, price point and cleanliness!
Stayed 5 nights in Jan 2024
Response from Valerie on 29 Jan 2024
Hi Nam Quoc, Thank you for your review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL. We are also glad that you are satisfied with the cleanliness of our hotel. We hope to have you back for another stay soon!Kind regards,Valerie ChiaMarketing Coordinator

10/10 Excellent

Sadevi

Stayed 3 nights in Jan 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and fantastic location!
Stayed 3 nights in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Nancy,Thank you for the review. We are glad that our hotel's premium location was one of the few aspects that you like about YOTEL.Kind regards,Aliff AjisMarketing Manager

8/10 Good

TIFFANY J

Stayed 7 nights in Jan 2024

8/10 Good

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the unique, compact rooms. Very comfortable
Stayed 1 night in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Carey,Thank you for taking the time to write your review and we are glad to hear that you enjoyed your experience on our unique concept of first-class air travel with our smartly-designed rooms.Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Ramon

We had to cancel our booking because we had a death in the family and had to back right away. Since the hotel has no cancellation policy, we didn’t get any credit back at all. My advice is never book a hotel with no cancellation policy or buy insurance which cost more. Nobody’s fault but they should have at least have some consideration.
Stayed 3 nights in Dec 2023
Response from Aliff Ajis on 27 Jan 2024
Hi Ramon,I'm sorry to hear about what had happened. I'm afraid there is only so much we can assist with when our customers book through a third-party platform. Our deepest condolences to your family.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Doryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised! Although the room was small, it was very clean and had everything we needed. In addition, the breakfast was abundant, and the meals we had were good. In fact, the last meal we had there was excellent! The best of our entire vacation. Great location to catch buses, shop, eat out. It would have been helpful for us to have a few instructions in the room as we did not know what some of the buttons were for, and we didn't realize that there was a safe and slippers for us in a drawer. Note - if you have a fear of heights, ask for a room on a lower floor, I wish I had.
Stayed 3 nights in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Doryce,Thank you for sharing your review. It's with positive feedback such as yours that we are able to continually strive to improve our facilities and service. We are glad to hear that you had a great overall experience with us.Kind regards,Aliff AjisMarketing Manager

8/10 Good

Roger

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
handy location ,a little impersonal, didn’t want to extend room use for late departure without charge
Stayed 1 night in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Roger,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. Kind regards,Aliff AjisMarketing Manager

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - public transport is very efficient and close by. Very safe & clean area.
Stayed 2 nights in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Gary,Thank you for the review. Indeed we are centrally located among the bustling streets of Orchard Road, which is what most of our guests love about our hotel. Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Vivian

Stayed 3 nights in Jan 2024
Response from Aliff Ajis on 14 Feb 2024
Hi Vivian,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Franco

Stayed 1 night in Jan 2024
Response from Aliff Ajis on 8 Feb 2024
Hi Franco,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager

6/10 Okay

Lambert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smallest room that I ever experienced. I would not recommend this hotel to anyone.
Stayed 3 nights in Jan 2024
Response from Valerie on 18 Jan 2024
Hi Lambert, Thank you for taking the time to write your review. We understand that your experience with the room layout and size was not up to your expectations. We do our best to ensure visitors know just what to expect of us before their stay by including room descriptions and photos on the website. Just to let you know that we do have bigger rooms available too. Kind regards,Valerie ChiaMarketing Coordinator

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Aliff Ajis on 27 Jan 2024
Hi Nicolas,Thank you for taking the time to rate us. We are glad to know that you had a good stay in general based on your ratings.Kind regards,Aliff AjisMarketing Manager