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Reviews of Duxton Reserve Singapore, Autograph Collection

5 out of 5
Duxton Reserve Singapore, Autograph Collection
83 Duxton Road, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 136 reviews" "
Rating 8 - Good. 36 out of 136 reviews" "
Rating 6 - Okay. 7 out of 136 reviews" "
Rating 4 - Poor. 2 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris, Scottsdale

Stayed 3 nights in Mar 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so helpful! Breakfast was delicious and our room was very comfortable and modern.
Stayed 3 nights in Jan 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Katharine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Room was a little small - but the building is stunning!
Stayed 5 nights in Nov 2023

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Stayed 1 night in Feb 2023

8/10 Good

mohammad a, santa barbara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very attentive to all your needs
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Beautiful hotel in a wonderful location. Great restaurants close by, easy walking to Chinatown. Incredibly nice staff at the hotel making my stay a fantastic experience.
Stayed 1 night in Sep 2022

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Hemant

Stayed 1 night in Mar 2022

6/10 Okay

Brian

Disliked: Room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Wendy

Helpless hotels are long on design and short on practicality, and the service is patchy. I wouldn’t go again, even if for free.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Shower water was not hot, just lukewarm, not very pleasant
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Room comfort
Location is good.
Location is good. Service could be better. Room could be cleaner.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Wei Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully crafted hotel - excellent service and breakfast. The all design is very well thought to the last details. I recommend the rooms facing the street as there are brighter. We were surprised to understand that the pool was in a different building, but only 1 block away
Stayed 1 night in Feb 2020
Response from Spencer on 29 Feb 2020
Dear Leon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020
Response from Spencer on 3 Feb 2020
Thank you for taking the time to let us know how your stay was. We hope to see you again soon!

10/10 Excellent

Knissimo, Bangkok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Nice location. Cleaness and very good in pillow.
Stayed 2 nights in Jan 2020
Response from Spencer on 29 Jan 2020
Hello Knissimo, Thank you for taking time to let us know how your stay went, Happy to hear cleanliness and pillows are up to your expectations. We hope to see you again soon!

10/10 Excellent

Aylssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably one of the nicest hotels ive ever stayed in.
Stayed 2 nights in Dec 2019
Response from Spencer on 29 Dec 2019
Hello Aylssa, This is the best thing we have heard this week! Thank you!!!

6/10 Okay

M

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
was ok, only one aircon was working in the suite. Front staff wasn’t too helpful but the manager on duty stepped in and helped made the stay a little better
Stayed 1 night in Nov 2019
Response from Spencer on 12 Dec 2019
Hello M, apologies on the aircon malfunction and the service shortfall. I hope you are comfortable in the new room we arranged. Please feel free to reach out to us if there is anything we can do to make your stay more enjoyable.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT! I will go back to this hotel 100 times.
Stayed 2 nights in Dec 2019
Response from Spencer on 10 Dec 2019
Wow! wow! wow! I wish I can say that 100 times! No one is counting but we feel it in our hearts. You made our day! Thank you and hope to see you very soon!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Spencer on 10 Dec 2019
Thank you Kevin for the perfect 10!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Spencer on 30 Nov 2019
Hello Vincent, Thank you for the full marks! Love it!

10/10 Excellent

JON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Spencer on 30 Nov 2019
Hello Jon, Great picture of our bar! Thank you for the perfect 10! Love it!

10/10 Excellent

Sarah A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful and Wonderful Hotel!
Absolutely wonderful time at the Six Senses Duxton. The location is great, I was able to walk around, eat and see many sites in the area. Spencer was extremely helpful with reccomendations, a map of where to go and he was spot on with all it. Next time my husband and I will stay longer in Singapore and most definitely at the Six Senses Duxton!
Stayed 1 night in Nov 2019
Response from Spencer on 11 Nov 2019
Thank you for the perfect 10 Sarah! Delighted that my recommendations were useful. We definitely look forward to welcoming you and your husband to Six Senses Singapore! Take care!

8/10 Good

Steve, Bali, Indonesia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Chinese-style decor. Exceptionally well done. Very eco-friendly. Kind and helpful staff. Chinese restaurant is excellent. Only complaint is the price of drinks at the bar. S$32 for a Gin and Tonic!!!!! Pretty outrageous. Realign drink prices with reality and its a 9 out of 10 experience
Stayed 4 nights in Oct 2019
Response from Spencer on 31 Oct 2019
Hello Steve, Who wouldn't love full marks? We will work towards that so thank you for the feedback. We are glad that the decor of the hotel, the helpfulness of the staff and the standard of YellowPot was on point. Thank you once again and we hope to be of service real soon!

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Good short stay
Friendly, but rather slow, check-in, after which my room key card didn’t work and I had to go back to reception again. Small rooms but with everything you’d need - perhaps too small if I were staying more than a week, but I found it very comfortable and well equipped for my extended weekend stay. 7am fire alarm(!) didn’t help with a good night sleep. All in all, a very nice hotel, in a great neighbourhood, but could have been better.
Stayed 2 nights in Oct 2019
Response from Spencer on 31 Oct 2019
Hello Edward, There is a Chinese saying, "a sparrow may be small, but all its vital organs are there". We are glad you find the room comfortable and well equipped. My apologies on the little hiccup on the keycard. Perhaps you might like to try Six Senses Maxwell on your next weekend getaway. We hope to be of service to you soon!

10/10 Excellent

NTH, Folsom, CA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful, modern, and the staff was extremely helpful. The breakfast was also delicious.
Stayed 2 nights in Sep 2019
Response from Spencer on 31 Oct 2019
Hello NTH, Your feedback has brought smiles on a gloomy Thursday. We are delighted that you find the breakfast delicious and that the design worked for you. Thank you once again and take care wherever you are!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully curated hotel experience
I stayed with my wife for a long weekend and we really couldn’t fault the hotel. The decor and design is beautiful. The rooms were very comfortable with some great touches (singing bowls, sleep aid natural remedies, stress relief balls etc). The place feels very decadent and the Chinese doc is a great additional experience, both my wife and I used the service and it was amazing. Shame that there was no spa or pool. We used the spa pods in Maxwell and although the messages were good, the vibe is strange and it’s weird not being in an actual spa - i’d Recommend finding an actual day spa or visit one of the many local massage places close to the hotel. Breakfast was good and cocktails were delicious in the bar. Staff were very friendly although when compared to other 5* places (Four Seasons/Mandarin Oriental etc) they seem a little timid and not as knowledgeable/amenable but that’s really a minor observation that is scrutinizing the place very closely! Otherwise the hotel is beautifully curated and we had a really great stay. The area is perfectly situated to explore too and is amongst some really great sightseeing spots, bars and restaurants.
Stayed 3 nights in Sep 2019
Response from Jesper Soerensen on 30 Sept 2019
Thank you very much Alexander. We are so pleased to see you enjoyed your time with us and had an opportunity to try our Spa Pods. We hope to see you again soon in the near future. Warmest greetings from all of us.

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool hotel. Wonderful bed sheet, very friendly and accommodating staff. Centrally located with lost of great restaurants within walking distance. China town is just a quick 3-4 block walk.
Stayed 5 nights in Sep 2019
Response from Jesper Soerensen on 16 Sept 2019
Thank you very much Ramona. We appreciate the fabulous feedback. We hope to see you again soon.

10/10 Excellent

Sean

Stayed 1 night in Aug 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel
Fantastic Location, Beautiful Experience from check-in to check-out; they made life as easy as possible and made it a very memorable end to our holiday.
Stayed 1 night in Aug 2019
Response from Jesper Soerensen on 30 Aug 2019
Thank you very much William. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Its in the Chinatown area but doesnt seem to be known by a lot of drivers, taxi & rideshare alike. Because its a small hotel/boutique, they were not accommodating of late checkout even though we had 4 rooms total resrved. The breakfast was so-so. Part of the poor accommodation for late checkout maybe the fact that we booked through Expedia.
Stayed 2 nights in Jul 2019
Response from Jesper Soerensen on 9 Aug 2019
Thank you very much for your feedback. In regards to our location then house numbering of Duxton Road isn't done in traditional sense which can be confusing to some drivers. Late check outs are always accommodated when ever possible for our gusts. We would not be able to offer these during busy occupancy times which we currently are in. Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What I loved about the property was the marketing concept of sustainability and health and well being. I loved the welcoming and the brochure outline the connection with the community. The model for a hotel is unique and targets a specialised market. We see this is resorts and spas in different lactations, usually rural or isolated. To attempt this in an urban setting and with a sister hotel..the Maxwell, is courageous. The resident herbalist is fantastic. However, the concept I believe is fractured, when loud hip music greets the client on checkin and throughout the stay. It presents a confusing marketing message. Is the target audience wellbeing and health and environmentally aware..or is it hip as reflected in the music streaming outside to passers by and to the guests as they move around the hotel? I believe the owners need a clearer marketing image. Tranquil music or at least music in the background rather than music dominating the "senses" would better reflect the intention of a city oasis.
Stayed 3 nights in Jul 2019
Response from Jesper Soerensen on 9 Aug 2019
Thank you very much for your feedback. Great to see you enjoyed your stay with us. Your stay is 100% carbon free - windmills in China is taking care of that". We purchase carbon credit to support renewable energy project in China which is recognized by UNFCCC (United Nations Framework Convention on Climate Change). I'll certainly have our team run through the music to ensure it's reflecting the vibe we want. Lists are updated quite frequently so may have one or two that shouldn't be there. Thank you for sharing with us. We hope to see you again soon.

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Staff super helpful and friendly
Stayed 1 night in Jul 2019
Response from Jesper Soerensen on 26 Jul 2019
Thank you very much Linh for the fantastic feedback. We look forward to seeing you again.

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautifully unique. We walked into a lobby that was filled with an intoxicating aroma and were greeted with a chrysanthemum cordial. Later, someone stopped by our room to bring bedtime and morning elixirs. The room felt like it was out of a spy movie and there were lots of bars and restaurants nearby. The staff even prepped a to-go breakfast for us because we had to leave early for our flight the next morning.
Stayed 1 night in Jun 2019
Response from Jesper Soerensen on 3 Jul 2019
Thank you so much for this wonderful review of your stay with us and we LOVE the 5 out of 5. Thanks again and we can't wait to see you back in Singapore with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The deco and ambiance was awesome! We thoroughly enjoyed the service, gym and food at the yellow pot.
Stayed 2 nights in Jun 2019
Response from Jesper Soerensen on 24 Jun 2019
Thank you so much for the 5 out of 5. We love that you loved it. Looking forward to seeing you again.

8/10 Good

Mags, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful. Breakfast options limited. Shame there is no pool or gym. Good location. Overall very good.
Stayed 4 nights in Jun 2019
Response from Jesper Soerensen on 24 Jun 2019
Thank you so much for this Mags. Feel free to let us know what else we can make for breakfast next time you are here. The gym and pool is at Six Senses Maxwell, 3-5 min walk from us. I'm sorry if you weren't informed about this. We do hope to see you again soon.

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed and spacious. Definitely an excellent choice if you prefer to be close to nice bars and restaurants around. Perfect for couple too.
Stayed 1 night in Jun 2019
Response from Jesper Soerensen on 7 Jun 2019
Thank you Angus. We are pleased to see you enjoyed our hotel and your time with us. We look forward to seeing you again soon. Be well until we meet again.

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Jesper Soerensen on 21 May 2019
Thank you for staying with us at Six Senses.

6/10 Okay

Hui Chun

Liked: Staff & service
Disliked: Cleanliness
The room is sealed with air conditioning. I am allergic to the dust. After complaining they have to clean it again
Stayed 2 nights in May 2019
Response from Jesper Soerensen on 18 May 2019
Thank you for sharing Hui Chun. I'm sorry your allergies played in while with us. Our air conditioning systems undergo regular scheduled cleaning purely due to the fact so many particles are in the outside air. Hopefully it wasn't too much of an inconvenience to you.

10/10 Excellent

Chris, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The mini bar is one of a kind. Bed is very comfy. The only thing is the placement of power outlet is a bit awkward. Also the walls are quite thin you can hear literally everything that's happening in the corridor. Otherwise the location is fantastic. Staff are very friendly and the breakfast there is lovely. Room is chic and posh.
Stayed 2 nights in May 2019
Response from Jesper Soerensen on 18 May 2019
Thank you for sharing Chris. We will definitely have a look in to your comment about outlet and see how we can improve that. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Jesper Soerensen on 1 May 2019
Thank you for the 5!! We love it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This unique hotel gives very excellent service. I plan to return to Six Senses Duxton because the service from checking in to it's friendly breakfast service was impeccable....If you want a real Singapore experience Six Senses Duxton near the Chinese area is lovely!
Stayed 1 night in Apr 2019
Response from Jesper Soerensen on 1 May 2019
Wow - thank you so much for this fabulous review. We hope to see you again soon.

10/10 Excellent

Jie Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Jesper Soerensen on 1 May 2019
We just love the 10 of 10. Thank you so much for this.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Excellent staff. Great location. Low key.
Stayed 3 nights in Apr 2019
Response from Jesper Soerensen on 8 Apr 2019
Thank you very much for the 5 out of 5. We appreciate it and the lovely feedback you've left for us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is great. Friendly staff and helpful.
Stayed 2 nights in Mar 2019
Response from Jesper Soerensen on 9 Apr 2019
Thank you very much for the 10 and your kind words.

10/10 Excellent

Lesley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor. Welcoming and helpful staff. Great location close to China Town and cafes.
Stayed 6 nights in Mar 2019
Response from Jesper Soerensen on 9 Apr 2019
Thank you very much Leslie. We hope to see you again soon in Singapore

10/10 Excellent

Hyunduk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Jesper Soerensen on 9 Apr 2019
Thank you thank you for the 10 of 10. We love it.