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Reviews of Resorts World Sentosa - Equarius Villas

5 out of 5
Resorts World Sentosa - Equarius Villas
8 Sentosa Gateway, Sentosa Island, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 118 reviews" "
Rating 8 - Good. 34 out of 118 reviews" "
Rating 6 - Okay. 9 out of 118 reviews" "
Rating 4 - Poor. 3 out of 118 reviews" "
Rating 2 - Terrible. 5 out of 118 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Ocean Suite. Pricey but worth it for the experience. I didn’t want to sleep as the fish were mesmerizing. The shower is excellent and the bed is comfy. Ocean Suite is huge for just 2 people.
Stayed 1 night in Apr 2024
Response from Chris How Asst Operations Manager-Hotels Hotels-Eq on 14 Apr 2024
Dear Danny,Thank you for staying with Equarius Villas at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Equarius Villas take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Equarius Villas. We look forward to your continued support and hope to welcome you back again soon.

10/10 Excellent

Norihiko

Stayed 1 night in Feb 2024

10/10 Excellent

Kam Tao

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a staycay there to celebrate my son’s birthday. Room was decorated with balloons and got a complimentary cake which was really delicious! Service was fast, so was check-in
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good room, not good service
Good room with aquarium, disappointed with the service, request to decorate the room for celebration but being rejected even I willing to pay for the service and decoration.
Stayed 1 night in Mar 2023

4/10 Poor

Richard D

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Disappointing few days stay.
Our stay was disappointing. The breakfast was really very bad. We could go to the Hard Rock Café for breakfast but it was no better. The room was comfortable. The air conditioning was not working properly, we would wake up most nights really hot. The pool area had broken boards on the deck which was extremely dangerous. We did bring this to the hotels attention. We would never go there again.
Stayed 5 nights in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, didn’t leave our room as the view into the Sea aquarium was mesmerising, in room dining was good. Loved our stay and would definitely recommend
Stayed 1 night in Apr 2023

10/10 Excellent

MOHAMMAD YAZDI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were first class, facilities were fantastic. Kids enjoyed it, will definitely be back

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

SIMIN, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Suite Staycay with excellent butler service!
The sight of the sea aquarium in our room was amazing and awesome. Room and amenities in duplex suite were basic and decor was rather dated. Outdoor jacuzzi on upper flr of our duplex was below average. Jets not powerful nor well positioned. Underboard bath tub facing aquarium was cool. Importantly, welcome and service by Butler William Loh was excellent and dedicated. Pricey and worth returning just for the Aquarium in room experience and Butler William’s service!
Stayed 2 nights in Feb 2022
Response from Eugene Charles on 28 Feb 2022
Hi Celine Thank you for taking the time to provide us with a review of your experience. It was our pleasure having you. We are pleased to hear Butler William was a gem on providing you with a memorable stay. The team are rejuvenated with such positive and humble compliments. We hear you on the areas that require attention and the feedback has been addressed to the relevant team to ensure all our Beach Villas and Ocean Suites guests have a pleasant and memorable experience. We look forward to seeing you again soon! Regards Eugene Charles Operations Manager Resorts World Sentosa – Hotels

10/10 Excellent

Woh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found mosquitos flying in the villa. Love the buggy service and all the friendly staff.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room for improvement
Overall not too bad but then it’s supposed to be a luxurious villa. For the price paid, one will expect more pampering and better service. More warmth and sincerity will be appreciated, although the complimentary cake was a nice touch. Some glitches on the first night that bordered on freaky/spooky but I’m sure there’s a logical explanation for them.
Stayed 2 nights in Jan 2022

8/10 Good

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

zaleha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bday suprise staycation
We were there to celebrate my son’s 16th bday. Prior to our stay, a staff called to inform us on the check-in procedure and checked if were celebrating a special occasion. Told her it was my son’s bday and she offered to decorate the room and send a complimentary bday cake. On the day of the check-in, i think becoz we were given the room earlt, the bday setup was not ready. Anyway, they sent the cake later that afternoon. The nx day when we were out, housekeeping set up the roon with balloons. Though a little late it was still a pleasnt surprise! Very thoughtful staff and housekeeping was fast to respond. Our3rd time staying there this year and we never get bored with the room!
Stayed 2 nights in Nov 2021

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, but terrible breakfast.
I stayed in the ocean suites and it was really amazing to see the aquarium from the room. The service was good and the room was very nice. The room was pretty good, but I understand the special feature was the aquarium. The butlers were a bit hard to connect to and answered the phone about 50% of the time. The butlers were very friendly and helpful. The only bad part of the stay was the breakfast. The breakfast was pretty terrible. I understand restaurants want to save money due to COVID, but for the price of the room and the price of breakfast, a better quality breakfast would have been great. They only had 2 options and everything I asked for could not be accomodated. (E.g. brown toast, skim milk, etc). They basically gave me a “take it or leave it” response. BEside the breakfast experience, I would visit this place again.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
3.5/5
Not worth a 2k price tag. Everything apart from the aquarium view was mediocre. Room design slightly dated and furniture in need of some urgent refurbishing. More frills could have been included, e.g. lunch vouchers (since covid does not allow for room service) or maybe some sort of hamper. Only saving grace was the aquarium view and decent concierge service which should be an expectation given the price anyway. Overall, definitely not worth the stay unless rates are reduced or the hotel manages to somehow enhance the room experience.
Stayed 1 night in Nov 2021

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Ocean suites are incredible! Waking up to manta rays is incredible. However for a pricey suite the service left much to be desired. The welcome at check in was less than warm and very unhelpful. The lady was shocked that we would be eating out even though there was three of us. The breakfast that was included was cold when delivered to the room and cold when eaten at Frattelli. The staff glared at us throughout the meal my son even commented why are they so mad at us. Not a great reception. However our meal at the Ocean restaurant was incredible! The staff were so helpful and didn’t mind that are very capable 11 year old sat by himself. The servers took the time to explain the 5 course menu and explained all the dishes. They were super attentive and stopped to chat with him as he was in his own. All communication was done through the butler service which was a bit hit and miss. It took over and hour and half to get the pull out bed made with a call back to remind them. While service was spotty one man stood of above the rest Wichai who made was turning into a bad experience much more pleasant he personally went above the call of duty to ensure our stay was memorable. I highly recommend the room. But would suggest waiting till they have more staff and don’t treat customers as if they are in quarantine. That hotel is just around the corner. It was a once in a life time stay and we were disappointed that the poor service ruined it. I hope service improves for others.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quite nice!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the room was very good. We wanted to stay again.
Stayed 1 night in Feb 2021
Response from Judy WU on 2 Mar 2021
Dear Guest, Thank you for taking your time to share your 5 star review with us regarding your recent stay. We are delighted to know that you appreciate the convenient location of our hotel rooms and your overall experience met up to expectation. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager

10/10 Excellent

Philana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

WY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the fishes! My family loved it! The personalised butler service was great and we were transferred to nearby food places easily with great takeaway services!
Stayed 2 nights in Nov 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Beach Villas & Ocean Suite
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

2/10 Terrible

Kee san

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be our Last visit. Lots of mosquitoes. sofa has dust mites or bugs..wife and children got bitten.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
For the pool view
Beach villa has direct access to pool which was the plus. Otherwise service is so-so, long waiting time for buggy service. Butler hotline is impossible to get through on a couple of occasions. They will send your food delivery to your room thou.
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A view into the sea aquarium, able to lie in the bath tub and sleep with view of the fishes, excellent experience !
Stayed 1 night in Oct 2020

10/10 Excellent

JKEY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ocean Suite 0908 is an entirely different product from what ocean suite is marketed online. The deco was tasteless and disturbing, although apparently it was a so-called designer suite. If I had seen the real pictures online, I would definitely not have booked the room. The breakfast arrangement with a nearby restaurant is diasastrous. The delivery was 30 minutes late, the order was wrong, and the food was cold. If the hotel decides to work with the restaurant to provide breakfast due to covid-19, I believe the hotel also has the responsibility to monitor the quality a little? I complained to the front desk when I checked out, the staff just told me "thank you it's done."
Stayed 1 night in Aug 2020

10/10 Excellent

Wei Yim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
UTTER DISAPPOINTMENT AT SERVICE WITH THIS RATE
Apart from the impressive aquarium view in the room, nothing else is pleasing. From booking to checking in, no information was given. No telephone to call for enquiries. No and VERY late response to email queries. Checking in experience was below 3 star. Staff not friendly nor smiley. For such a premium rate at such a premium hotel, it’s so amazing to receive below par service standards. Even concierge and so called butler service was very unreluctantly showcased. No mention of butler during check in. Nothing at all. The only thing was, “provide credit card for holding deposit and sit there and wait”. When I asked about butler service, the staff gave me a blank look and 3 black birds flew across. Butler? Ya I waited for 15 minutes of more. If you want to provide butler service, please reference check with St. Regis. Again, like I said apart from the aquarium view, everything else in the room is decent and definitely expected. Nothing impressive. From the attitude of your reception table, I noted that there’s no passion in the service line at all. Not expecting VIP treatment (but at this price, honestly it SHOULD BE), but at least display basic good service. Utter disappointment at other RWS hotel I’ve stayed this weekend - Hard Rock. Service totally suck!
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There are two things we were not happy with, we spent 1 hour and 45 minutes to check in, that’s not acceptable and don’t see any special reason. Plus, we have requested to have adjacent room and they have replied us in email that is noted and will be arranged if is possible. But staff in front desk said no such note or request for our booking, so they can’t arrange it on our first night staying.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Tay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

tos, UK

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in staff was very rude.The room smelled like sewage. I have asked to improve it but they couldn’t do anything. We needed to use buggy to go nearby. I have needed to wait buggy 30 minutes at the Resort world Sentosa. But service was terrible.They were bureaucratic. Holly disappointed.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aquarium view is amazing. We even ordered food to dine in the room instead of going out. The facilities are great too, especially the spacious jacuzzi bathtub within the room. Overall, excellent experience!
Stayed 1 night in Oct 2019

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round !
As always this countries to be our go to villa when we are in Singapore. Excellent villa with excellent service as always
Stayed 4 nights in Sep 2019

8/10 Good

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad check in arrangements or procedures.
Bad check in arrangements or procedures.
Stayed 1 night in Aug 2019

8/10 Good

Novelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most amazing part of course is the full screen aquarium view in front of king size bed!! It also has a sunken bathtub right in front of the aquarium. But there are two main problems: 1. No clear instruction on how to get to ocean suites. We didn't even know that ocean suite is under Equarious Hotel. We asked workers in the shopping mall but no one seems to know. There were no sign board showing which way to the ocean suite. We then asked workers in one of the hotel (who help people get on and off cars), he said he will help us, but then we waited 15 minutes. He seems to ignore us and showed no sign of helping. We later found another worker, she told us there was a free shuttle bus and we should get off at Equarious hotel. We spent an hour searching for the hotel and wait for butler to pick us up to the suite. 2. The room dining experience is very bad :( There are 3 menu and i chose the regular room dining at around 8:30 p.m. We tasted frozen food, cold skewers, untasty chicken rice (it was obviously mixed with canned chicken paste). I hope the hotel improves its room dining...
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was quite some distance from the main hotel lobby so service takes a while to reach us. But the staff that came with the plates and forks we requested for was very friendly and even told us to free to let him know if we need anything else.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For those who love to swim
The check in staff was polite. Even though some other guests tried to interrupt and cut the queue, the staff handled it well. Check in time could be earlier or check out time could be later. They claimed to be full occupancy but the other villas around looked uninhabited. The butlers are also quite knowledgable. The baby cot was very bare with only a mattress. No pillow or blanket and it looked uncomfortable. But the direct access to a warm jacuzzi and pool is a very big plus for those who love to swim especially with kids.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay at Sentosa’s Beach Villa.
My family of 3 stayed 2 nights in a one-bedded Beach Villa. The room is spacious, clean and has an attached pavilion and outdoor jacuzzi. We like how the pavilion connects directly with the big common swimming pool. The shuttle service from the lobby area offers convenient access to various places of interest in Sentosa. Overall, we enjoyed our stay and are likely to return.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, quiet and clean
Stayed 1 night in Nov 2018

8/10 Good

Nitisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Wrong description on room !
One bedroom villa is without a bedroom!
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Improvements needed
Far from main attractions from Sentosa & need to wait for buggy e rrytime from hotel lobby. Buggy services is not efficient & and was told that not enough hotel staff after 9pm. Hotel room is clean. No beach facing, but connected to a public pool. Hotel guests who s swimming can see through everything inside your room. There were hotel staff walking along and through your podium suddenly, very low privacy. Even when you turn on the 'privacy please' light, housekeeper did come and clean the room. Sound insulation is not good, since we could hear clearly yelling and party sounds nearby when world cup was on in midnight. Fridge is weak, cannot keep drinks cold. Curtain control is complicated, we need to call and teach us how to use. Check in and Check out service was low, staff is without smiling nor welcoming. Last but not the least, most of local taxi drivers don't know this hotel, you need to tell them other hotel s name nearby and directed them to this hotel.
Stayed 3 nights in Jun 2018