Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
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Reviews of JEN Singapore Orchardgateway by Shangri-La

4 out of 5
JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1009 reviews" "
Rating 8 - Good. 264 out of 1009 reviews" "
Rating 6 - Okay. 52 out of 1009 reviews" "
Rating 4 - Poor. 25 out of 1009 reviews" "
Rating 2 - Terrible. 19 out of 1009 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara, Lakeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop pool and bar! What a view! Hotel was clean, staff was friendly, and location was convenient. Great value. Would highly recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

May Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Lara, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, hotel was centric and staff noce
Stayed 3 nights in Mar 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty window with algae growing on it made the room feel much worse than it was. The view was disappointing, even though on a high level (half facing the hotel itself). Bad design where you need to take 2 lifts to get to the hotel rooms, gets very tedious when taking small trips outside. The ice machine is the best thing at this hotel. The pool is awesome.
Stayed 4 nights in Mar 2024

6/10 Okay

Panu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked all the things indicated above in the What Did You Like? section. I did not like the fact that once again Shangri-La had no record of how many guests were on our booking and had not prepared our room accordingly. I do not know if this is an issue with Expedia or the hotel, however it needs to be sorted, especially when guests are queried for all of this detail and it never seems to make it onto the actual booking with the hotel.
Stayed 3 nights in Mar 2024

4/10 Poor

Alberrtina

I booked room with club access ,but very disappointed with its food & service,especially during afternoon happy hr before dinner. Too crowded ! I went there only once in morning & afternoon . Not recommended to pay more for club access.
Stayed 3 nights in Mar 2024

8/10 Good

Anna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 2 nights in Mar 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Carolina

Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool and bar , close to shops transport and food options. One small grip was that we had to take two lifts to reach our room but that was the only minor gripe.
Stayed 5 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and staff very helpful. Excellent location
Stayed 2 nights in Mar 2024

10/10 Excellent

Yohannes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Mar 2024

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very busy but excellent location, fabulous pool! lovely staff
Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Ralph, Goleta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean hotel. Small but comfortable rooms. Breakfast was outstanding. Metro link rail was almost right under the hotel which made transportation around Singapore very easy. Pricey but everything in Singapore is expensive.
Stayed 3 nights in Mar 2024

10/10 Excellent

john

Travelled with partner
The Club Lounge was great.
Stayed 4 nights in Feb 2024

2/10 Terrible

Wai Ho

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to MRT station
Stayed 3 nights in Feb 2024

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good transport links
Stayed 4 nights in Feb 2024

10/10 Excellent

Cynthia Catacutan Del

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Hotel was clean and food excellent. Employees were friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Eaint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. Great location. Somerset MRT station is just downstairs. Close to a lot of convenience stores and eateries. Pool is great too. I didn’t add breakfast option simply because the hotel has many eateries within walking distance and it would be great to walk around to eat and enjoy the city.
Stayed 5 nights in Jan 2024

10/10 Excellent

Judith, Whitehorse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel with lovely infinity pool and bar area with outstanding views of Marina Bay Sands.
Stayed 2 nights in Jan 2024

8/10 Good

Grace

Stayed 2 nights in Jan 2024

10/10 Excellent

Ralph Caesar

Stayed 1 night in Jan 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoy staying at this clean property. middle of orchard road and very convenient, dining options are great too
Stayed 3 nights in Jan 2024

10/10 Excellent

Angenie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Masafumi

Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa, BONDI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, hygienic and fresh! Staff were responsive and attentive and polite. This hotel is very central to Orchard St and also above an MRT which was super convenient, and within the Orchard Gateway shopping centre too which was convenient. The pool was amazing, and I appreciate the lifeguards on duty looking after people, and also making the environment safe and enjoyable for everyone, so these Instagram posers aren't doing anything dangerous by the pool. Thank you for making the environment enjoyable so that people are not made to feel uncomfortable with people trying to take pictures all the time.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, close to MRT and shops
Stayed 7 nights in Dec 2023

6/10 Okay

Aggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very central and walkable. However, thd room itself was VERY bare and stark.
Stayed 3 nights in Jan 2024

10/10 Excellent

Endia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an awesome location. Close to the Metro, shopping and many food options.
Stayed 3 nights in Dec 2023

10/10 Excellent

hiroyuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Clemente, La Habra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

yicheon jeffry

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
It was amazing hotel.. just few steps you will reach to MRT and shopping mall.. and they have halal foods at food court. All the staff are friendly and helpful.. also been given wonderful view that I can see Marina Bay from my room..
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jen Orchard - Hotel Jem
We always stay at the Jen and find the hotel clean and comfortable as well as being in a great location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good experience. Room condition was good and location is very convenient.
Stayed 4 nights in Dec 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Cheng Jie, Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Peiru

Disliked: Amenities, property conditions & facilities
Noisy at night (can hear bass from the bar across the street throughout the night). Room quality is underwhelming for the pric3 range.
Stayed 1 night in Dec 2023

10/10 Excellent

Teckmon

8/10 Good

Christopher

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Mio

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Dec 2023

8/10 Good

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bath, shower over bath. Getting into and out of bath to access the shower difficult due to high and wide threshold, danger of slipping and falling despite handrail fitted. Everything else about the Jen we loved, thank you.
Stayed 6 nights in Nov 2023

8/10 Good

An An

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean. The pillow is firm which I like and the mattress is also good. I had good stay at the location enjoying the shopping and food close by on orchard st.
Stayed 4 nights in Nov 2023