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Hotel Jen Orchardgateway Singapore by Shangri-La

Star Rating
4 out of 5

Information

Reviews

4.4 / 5Excellent
1,970 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Orchard Central
    5 min walk
  • Popular Location
    National Museum of Singapore
    16 min walk
  • Popular Location
    Peranakan Museum
    3 min drive
  • Airport
    Singapore (SIN-Changi)
    19 min drive

Choose dates to view prices

  • Superior Twin Room

    Room Amenities

    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Twin Room, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Twin Room

    Room Amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Panorama Club Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Singapore

In the city centre and near a metro station, Hotel Jen Orchardgateway Singapore by Shangri-La is in an area with good shopping. Merlion and Thian Hock Keng Temple are notable landmarks, and travellers looking to shop may want to visit Orchard Road and Raffles City. Check out an event or a game at Singapore National Stadium, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Orchard Central - 5 min walk
  • Popular Location
    National Museum of Singapore - 16 min walk
  • Popular Location
    Peranakan Museum - 3 min drive
  • Popular Location
    Raffles City - 3 min drive
  • Popular Location
    Boat Quay - 4 min drive

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 23 min drive
  • Singapore (SIN-Changi) - 19 min drive

Restaurants

  • Where to eat
  • Makan at Jen – Restaurant offering international cuisine. Serves breakfast, brunch and lunch. Kids' menu available.
  • Bay Watch at Jen – Poolside rooftop bar. Serves light fare.
  • Lounge at Jen – Bar.

About this property

Hotel Jen Orchardgateway Singapore by Shangri-La

4-star shopping hotel connected to a shopping centre in Orchard
This hotel features a restaurant, an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar and a coffee shop/café are on-site. All 499 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers and free local calls are among the other amenities available to guests.
Hotel Jen Orchardgateway Singapore by Shangri-La offers 499 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
In addition to an outdoor pool, Hotel Jen Orchardgateway Singapore by Shangri-La provides a 24-hour health club and a spa tub. The hotel offers a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and A poolside bar. A computer station is located on-site and wireless Internet access is complimentary.
Event facilities measuring 452 square feet (42 square metres) include conference rooms. This business-friendly hotel also offers a rooftop terrace, tour or ticket assistance and vending machine. Limited complimentary on-site parking is available on a first-come, first-served basis.
Hotel Jen Orchardgateway Singapore by Shangri-La has designated areas for smoking.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 105.93 per night.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types at the property

Diners ClubJCB InternationalMastercardAmerican ExpressVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6:00 AM to 11:00 PM Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Hotel Jen Orchardgateway Singapore Shangri-La
  • Hotel Jen Orchardgateway
  • Jen Orchardgateway Singapore
  • Jen Orchardgateway
  • Hotel Jen Orchardgateway Shangri-La
  • Jen Orchardgateway Singapore Shangri-La
  • Jen Orchardgateway Shangri-La
  • Hotel Jen Orchardgateway Singapore by Shangri La
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
  • Hotel Jen Orchardgateway Singapore by Shangri-La Hotel Singapore

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 for adults and SGD 17.66 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Malay

Business services

  • Computer station
  • Meeting rooms
  • Conference space (452 square feet)

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Where to eat

4.4

Excellent

5 - Excellent
1,080
4 - Good
741
3 - Okay
113
2 - Mediocre
25
1 - Poor
11
4.5
Cleanliness
4.4
Service and Staff
4.5
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is nothing that you do not like with Jen. Very nice hotel, fantastic location in the heart of the downtown Singapore, very good service, and very friendly stuff.

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Access to public transport and shopping complexes. The general layout and security of the hotel

Stayed 8 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff were super friendly, they knew exactly what to do. The rooms was exceptionally perfect and very comfortable. It would have been nice if cups were added to the room. Am definitely returning!

Stayed 3 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, staff and services were excellent.

Stayed 6 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location, efficient check-in and check-out, efficient room service.

Stayed 5 nights in Dec 2019

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