Reception

Reviews of Ascott Orchard Singapore

5 out of 5
Ascott Orchard Singapore
11 Cairnhill Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 291 reviews" "
Rating 8 - Good. 104 out of 291 reviews" "
Rating 6 - Okay. 15 out of 291 reviews" "
Rating 4 - Poor. 9 out of 291 reviews" "
Rating 2 - Terrible. 6 out of 291 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Updated property. Walkable to many dining and shopping areas. Great amenities. Convenient check-in and willing to easily catering to guests' needs.
Stayed 1 night in Apr 2024
Response from With Heartfelt Appreciation on 19 Apr 2024
Dear Danny, --Greetings! Thank you for taking the time to share this heartwarming review on your stay experience with us and for letting us know you and your family are enjoying your stay at our strategically located serviced residence. --We are truly humbled and appreciative of your lovely compliment on our team’s service and we are indeed glad their service is contributing to the success of your stay with us. –Please be assured your stay experience is very important to us. If there is anything we can do to assist you and your family during your stay, please do not hesitate to let us know as we would be most glad to be of assistance to you. --It is truly our great pleasure and privilege to be of service to you and your family. We are at your service, and we wish all of you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Excellent

Ma Jemelyn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from With Heartfelt Appreciation on 11 Mar 2024
Dear Ma Jemelyn , --Greetings from Ascott Orchard Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted you have awarded a perfect rating for your stay experience at our premier-luxe serviced residence as it shows us you had a wonderful stay with us. ---With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. --We are at your service, and we wish you well. ---Kind regards, --The management of Ascott Orchard Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Like my second home
Everything was so good, specially location.
Stayed 5 nights in Dec 2023
Response from With Heartfelt Appreciation on 25 Dec 2023
Dear Valued Guest,Greetings from Ascott Orchard Singapore and Merry Christmas! Thank you for choosing our strategically located serviced residence. We are delighted you and your lovely family enjoyed all aspects of your 5 nights stay with us, and you found our location with proximity to many eateries and shopping malls convenient. All of us sincerely hope you and your family enjoyed the festive streetlight-up and decoration along Orchard Road. –Thank you for giving us the great privilege and pleasure to have been of service to your lovely family and you during your recent holiday in our city-state, and we truly hope Ascott Orchard remains as your choice accommodation whenever you and your family are back in Singapore. –All of us have truly enjoyed being of service to you and your lovely family, and we earnestly look forward to welcoming you back in the future. We are at your service, and we all of you well. ---Kind regards,The management of Ascott Orchard Singapore

8/10 Good

Darunee

Liked: Cleanliness, amenities, property conditions & facilities
Staff are really responsive and friendly, could be slight improvement for room cleanliness
Stayed 1 night in Dec 2023
Response from With Sincere Apologies on 8 Dec 2023
Dear Darunee,Greetings. Thank you for taking the time to share your recent stay experience at our serviced residence and for letting us know you enjoyed your stay with us. –We sincerely apologise for the disappointment caused to you by the shortfall in our cleaning service. Please be assured our Housekeeping Manager will investigate and counsel her team member who was responsible for the upkeep of the 8th level Studio Executive suite assigned for your stay. All of us sincerely hope this distraction during your recent stay at our serviced residence will not deter you from staying with us again. –Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Value for money
We had a really great stay at Banyan Tree. The room was better than we had expected and the staff were really attentive and caring. It wasn't the cheapest but was worth the money.
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 28 Sept 2023
Dear Michael,Greetings! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted your lovely family and you had a wonderful 4 nights stay experience with us, and you like the ambiance and décor of the 11th level two-bedrooms suite you stayed in. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for fuelling our passion to serve! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
They have a covered linkto Paragon shopping centre
Stayed 1 night in Sep 2023
Response from With Heartfelt Appreciation on 28 Sept 2023
Dear Chris,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us. --We are indeed heartened to learn you find our residence’s location at the fringe of bustling Orchard Road with proximity to many eateries, shopping malls and having the link-bridge connecting our residence to Paragon convenient and an added value. --With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. We truly appreciate your valued support. --Kind regards,The management of Ascott Orchard Singapore

10/10 Excellent

Andreas

Stayed 4 nights in Jan 2023
Response from With Heartfelt Appreciation on 7 Mar 2023
Dear Andreas,Greetings! Thank you for awarding a perfect rating for your recent stay at our centrally located serviced residence. We are thrilled to learn your lovely partner and you had an awesome stay with us, and we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you back to our city-state. ----All of us have truly enjoyed being of service to you and your partner, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Ascott Orchard Singapore

8/10 Good

stewart

Liked: Room comfort
Check-in was a breeze. I have issues with the shower water heater, though. They tried to fix it but still no warm water.
Stayed 4 nights in Nov 2022
Response from With Sincere Apologies on 7 Dec 2022
Dear Stewart,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for reviewing your experience staying with us. We are heartened to learn you enjoyed most aspects of your 4-nights stay with us. We sincerely apologise for any discomfort or inconvenience caused to you by the faulty water heater in the 6th level Studio Premier suite assigned for your stay and we truly hope this inopportune incident will not deter you from staying with us again. It has been our great privilege and pleasure to have been of service to you and all of us earnestly hope to welcome you back in the future, giving us an opportunity to create a faultlessly enjoyable and comfortable stay experience for you. We are at your service, and we wish you well. Thank you. ----Kind regards,The management of Ascott Orchard Singapore

8/10 Good

stewart

Liked: Cleanliness
everything went on smoothly. The room phone is not working
Stayed 4 nights in Oct 2022
Response from With Heartfelt Appreciation on 25 Oct 2022
Dear Stewart,Greetings from your friendly team at Ascott Orchard and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us you had an enjoyable and comfortable stay with us. We sincerely apologise for the disappointment and inconvenience caused to you by the faulty phone in the Studio Executive suite assigned for your stay. Please allow us to assure you we have traced the 16th level suite and we shall be investigating, in addition to carrying out the needed corrective works. ----All of us sincerely hope this slight distraction in your stay will not deter you from staying with us again as we truly wish to create a wholly enjoyable and comfortable stay for you. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. –Kind regards,The management of Ascott Orchard Singapore

10/10 Excellent

Jae-Hyon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from With Heartfelt Appreciation on 28 Nov 2022
Dear Jae-Hyon,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your recent stay at our centrally located serviced residence and for awarding a perfect rating for your experience at our serviced residence. We are delighted you had a wholly enjoyable and comfortable 2-nights stay with us, and you like the décor and ambiance of our suites and facilities. ---All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, The management of Ascott Orchard Singapore

4/10 Poor

Elly, Ocala

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room is too small, air conditioning blows directly to the bed and in my friend's room the room was freezing even she put the temperature at 24. Water heater didn't work properly. We paid as much as the room in ordinary hotel but didn't get the same service as what get usually in hotels. The category of room we stayed was studio, but it's actually a de luxe or basic room in hotels. In general, this property is a disappointment. However, we stayes there in 2 br suite 2 years ago. It was quite nice. To me, the studios category rooms are not recommendable. Better stay in hotels.
Stayed 5 nights in Mar 2022
Response from With Sincere Apologies on 28 Mar 2022
Dear Elly, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by the air-conditioning units and water heater in your friend’s or your Studio Executive units on the 13th level. Please allow us to assure you our various management teams shall be investigating and carrying out the needed corrective works, in addition to reviewingour processes to ensure such inopportune incidents will be averted in the future. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and recover your trust in our residence and service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from With Heartfelt Appreciation on 9 Jan 2022
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore and thank you for reviewing your stay at serviced residence. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you have been happy staying with us. With your recent experience staying with us, we sincerely hope Ascott Orchard will be your choice serviced residence in Singapore, and you will recommend us to your family and friends. It has been our great pleasure being service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore

6/10 Okay

cazuin

Travelled with family
Disliked: Room comfort
Not worth for money
The room aircon sounds loudly at night ..cant sleep at all.. Mattress a bit old
Stayed 1 night in Dec 2021
Response from With Sincere Apologies on 8 Jan 2022
Dear cazuin, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. We would like to assure you we shall be trying to trace your reservation and our various management teams shall be carrying a thorough investigation and upon conclusion of our findings, we shall seek improvements in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us. Kind regards, The management of Ascott Orchard

10/10 Excellent

Trevor

Liked: Cleanliness, room comfort
Comfortable and clean rooms
Great service and friendly and helpful staff. Rooms were clean and comfortable.
Stayed 3 nights in Dec 2021
Response from With Heartfelt Appreciation on 4 Jan 2022
Dear Trevor, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a great stay with us and you like the ambiance and decor of our suites. All of us are indeed thrilled to learn you enjoyed our service and we are truly grateful for your lovely compliment. Thank you for making us feel valued too! It has been our great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Woon Woon

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from With Heartfelt Appreciation on 28 Dec 2021
Dear Woon Woon, Greetings from your friendly team at Ascott Orchard Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Amran

Stayed 3 nights in Dec 2021
Response from With Heartfelt Appreciation on 15 Dec 2021
Dear Amran, Greetings from your friendly team at Ascott Orchard Singapore. Thank you for reviewing your stay at our centrally located serviced residence with a perfect rating. We are delighted you had a wholly enjoyable and comfortable stay with us. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from With Heartfelt Appreciation on 10 Dec 2021
Dear Kenneth, Greetings from Ascott Orchard Singapore! Thank you for giving us the great privilege and pleasure to have been of service to you at our premier-luxe services residence. We are delighted you had a wholly enjoyable and comfortable stay with us and we sincerely hope you will now make Ascott Orchard your favourite lodging choice in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back for more enjoyable and comfortable stays at our services residence. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

4/10 Poor

philip

Business traveller
Disappointing stay. The "suites" are 30sqm which is the size of a 4 star hotel, but the room rate was at serviced apartment levels.The staff were disinterested and unhelpful. The room was worn and the shoe rack for the next door room unhygienic. I would not recommend staying at this accommodation.
Stayed 2 nights in Nov 2021
Response from With Sincere Apologies on 6 Dec 2021
Dear philip, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment and discomfort caused to you by the shortfalls in our service. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better stay experience for you. We are at your service. Thank you. Kind regards, The management of Ascott Orchard

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Ridiculous front desk team!!!
Hotel was superb. But front desk staffs were not honest, irresponsible. Supervisors inefficient, can’t really settle problems. Wasted my 2 hours and in the end say they can’t do anything. Their staff was at fault but they cover it up for her just because they don’t want to settle a simple problem. Such a big hotel telling guests there is nothing they can do? LMAO ~
Stayed 2 nights in Nov 2021
Response from With Deepest Regret on 1 Dec 2021
Dear Anonymous, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Following your feedback, we would like to assure you our management shall be investigating, and we shall definitely focus our efforts in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Well equipped kitchenette. Good location.
Stayed 14 nights in Oct 2021
Response from With Heartfelt Appreciation on 5 Nov 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us, and you like the ambiance and décor of our suites. All of us are also heartened to learn you find our strategic location on the fringe of bustling Orchard Road convenient due to its proximity to many malls, eateries and shops ---- From your recent experience staying with us, we truly hope Ascott Orchard will your choice residence in Singapore whenever you need a short respite from your busy schedule and that you will also recommend us to your family and friends. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. ---- Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Trina

Stayed 1 night in Oct 2021
Response from With Heartfelt Appreciation on 28 Oct 2021
Dear Trina, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for awarding your stay at our centrally located serviced residence with a high rating. We are heartened to learn you had an overall enjoyable and comfortable stay with us. Thank you for giving us the great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Adrian

Liked: Cleanliness, room comfort
3d2n stay at Ascott Orchard
Room was perfect, bathroom was spacious and clean. check was fuss free and quick. Housekeeper provided us with sufficient waters and cleaning supplies as we chose not to clean up for our room. Swimming pool only have 4 people and we get to have a lot of room to swin around. Terrific staycation!
Stayed 2 nights in Oct 2021
Response from With Heartfelt Appreciation on 18 Oct 2021
Dear Adrian, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your 2-nights' stay at our serviced residence and for letting us know you had a terrific stay with us. We are delighted you liked the décor and ambiance of our suites and facilities. With your recent experience staying with us, we sincerely hope you will choose our serviced residence whenever you need a short respite from your busy schedule, and you will also recommend us to your family and friends. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Jing Rui

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021
Response from With Heartfelt Appreciation on 14 Oct 2021
Dear Jing Rui, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. Thank you! With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Charmaine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021
Response from With Heartfelt Appreciation on 20 Sept 2021
Dear Charmaine, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 4 nights in Aug 2021
Response from With Heartfelt Appreciation on 23 Aug 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Danissa Angela Vanegas de

Stayed 5 nights in Aug 2021
Response from With Heartfelt Appreciation on 2 Jan 2022
Dear Danissa Angela Vanegas, Greetings from Ascott Orchard. Thank you for giving us the great privilege and pleasure of hosting you at our services residence and for reviewing your stay with us. We are thrilled to learn you had a wholly enjoyable and comfortable stay with us and we sincerely hope Ascott Orchard will your choice services residence in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2021
Response from With Heartfelt Appreciation on 19 Aug 2021
Dear Dorothy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a perfect rating for your stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. With your recent experience staying with us, we sincerely hope you will make our residence your choice accommodation in our garden-city and you will recommend us to your family and friends. Thank you for giving us the great pleasure and privilege of hosting you. All of us earnestly look forward to welcoming you back and be of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was a definite plus, there were good amenities nearby. The room was clean and pleasant. However the aircon didn’t stay cold long enough and the bed kept creaking each time we moved so it wasn’t a memorable experience for us even though it was our honeymoon staycation.
Stayed 2 nights in Jul 2021
Response from With Sincere Apologies on 18 Jul 2021
Dear Valued Guest, Greetings and congratulations on your recent marriage. The team at Ascott Orchard sincerely thanks you for choosing our centrally located serviced residence for your honeymoon staycation and for reviewing your stay with us. We are truly sorry for the disappointment and discomfort caused to your spouse and you by the faulty air-con system and bed in the suite assigned for your stay. Please be advised we have traced the 07thg level Studio Executive suite you stayed in, and our Engineering team shall be carrying out the needed corrective works. Additionally, our Housekeeping and Engineering management teams shall also be investigating why these faults were not detected prior to your stay and they shall be counselling their team members concerned.--- All of us sincerely hope the inopportune detractions in your recent stay with us will not prevent you from returning to stay with us again as we truly wish to create a better stay experience for you. Should you have any future bookings at our serviced residence, we would like to invite you to contact us as we would be most glad to be of assistance to you and ensure the suite assigned for your stay is well prepared. It has been our great pleasure to have been of service to your lovely wife and you and, all of us earnestly look forward to welcoming you, giving us the chance to recover your trust in our service and residence. --- Last but definitely not least, all of us at Ascott Orchard sincerely wish your spouse and you a lifetime of love and happiness as you embark on your journey as a wedded couple..--- Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, room comfort
Room staying face the pool, really like the view
Like the pool design
Stayed 1 night in Jul 2021
Response from With Heartfelt Appreciation on 13 Jul 2021
Dear Wendy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect score for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Koh

Travelled with family
Liked: Cleanliness, room comfort
Well maintained hotel
Smooth check-in
Stayed 1 night in Jul 2021
Response from With Heartfelt Appreciation on 9 Jul 2021
Dear Koh, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our premier-luxe serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. We are indeed heartened to learn you have been impressed with the service extended by our team. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! We assure you our management shall be thanking our team members for their excellent customer-focused service. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us at Ascott Orchard earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from With Heartfelt Appreciation on 16 Jul 2021
Dear Valued Guest, Greetings! Thank you for choosing Ascott Orchard Singapore. We are heartened to learn you had an overall enjoyable and comfortable stay with us at our centrally located premier-luxe serviced residence. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place for getaway and some solo reflections time. The air con is a bit stuffy though, especially in the night. Other than this, all is good.
Stayed 1 night in Jun 2021
Response from With Heartfelt Appreciation on 4 Jul 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us, and you find our residence a good place to relax. We deeply regret to learn the only detraction of your stay with us was the faulty air-con unit in the suite you stayed in and we sincerely apologise for the discomfort and disappointment caused to you. Please be advised we shall be trying to trace the suite assigned for your stay and our Engineering team shall be carrying out the needed servicing for the air-con unit. All of us sincerely hope this slight detraction in your stay will not deter you from staying with us again as we truly wish to create a faultlessly enjoyable and comfortable stay for you. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

winnie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021
Response from With Heartfelt Appreciation on 2 Jul 2021
Dear Winnie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Leng Leng

Travelled with family
Liked: Cleanliness, room comfort
Great stay in the city
Wonderful stay, the hotel is new and clean, great that it has microwave and crockery as well. It is also conveniently located just next to Paragon. Hope to try other Ascott hotels soon!
Stayed 1 night in Jun 2021
Response from With Heartfelt Appreciation on 28 Jun 2021
Dear Leng Leng, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence We are delighted you enjoyed all aspects of your stay with us, and you have been impressed with the décor and ambiance of our suites and facilities. We are also heartened to learn you find our strategic location near many shopping malls and Paragon convenient and an added value. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging in Singapore. Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back and be of service to you again. We truly appreciate your valued support. Kind regards, The management of Ascott Orchard Singapore

6/10 Okay

suzanna

Stayed 1 night in Jun 2021
Response from With Sincere Apologies on 26 Jun 2021
Dear suzanna, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, you have not provided us with any details regarding your experience with our service and as we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Ascott Orchard

10/10 Excellent

Umar

Liked: Cleanliness, room comfort
Fuss Free Convenient Apartment
A fuss free apartment hotel with well equipped in-room facilities and kitchenette in the room. Easy access to main Orchard Road malls. In-room dining comes from Keith Cafe. Guest enjoy special rates. Overall, good value to stay in heart of Orchard Road without breaking your wallet.
Stayed 1 night in Apr 2021
Response from With Heartfelt Appreciation on 9 Jun 2021
Dear Umar, Greetings from your friendly team at Ascott Orchard Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. All of us are thrilled to learn you have been impressed with the décor and ambiance of our suites and facilities, and you find our location in the midst of bustling Orchard Road convenient. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you that make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. We look forward to serving you and welcoming you back again. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from With Heartfelt Appreciation on 7 Jun 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a high rating for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a pleasant stay for us. Thank you.
Stayed 1 night in May 2021
Response from With Heartfelt Appreciation on 3 Jun 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from With Heartfelt Appreciation on 25 May 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located premier-luxe serviced residence and for taking time to rate your recent experience staying with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. With your recent experience staying with us, we sincerely hope you will now make our residence your choice lodging in Singapore, and you will contact us if there is anything we may assist with your future stays as we would be most happy to be of assistance to you. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Lynette

Stayed 1 night in May 2021
Response from With Heartfelt Appreciation on 23 Jun 2021
Dear Lynette, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to rate your stay with us. We are delighted you enjoyed all aspects of your stay with us. With your recent experience staying with us, we sincerely hope you will make our serviced residence your choice lodging whenever you need a short respite from your busy schedule. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Lynette

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from With Heartfelt Appreciation on 22 May 2021
Dear Lynette, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Amran

Stayed 1 night in May 2021
Response from With Heartfelt Appreciation on 25 May 2021
Dear Amran, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for taking time to rate your stay with us. We are delighted you enjoyed all aspects of your stay with us, and our spacious Suites, strategic location and facilities have impressed you. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its guests like you that make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! We truly hope you will now make Ascott Orchard your choice residence in Singapore as we earnestly look forward to welcoming you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, The management of Ascott Orchard Singapore

8/10 Good

Xin Yi

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021
Response from With Heartfelt Appreciation on 20 Apr 2021
Dear Xin Yi, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for taking time to rate your recent stay with us We are delighted you enjoyed most aspects of your stay with us. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
2D1N stay :)
Rating: 8.5/10 Room: Level 5 with microwave oven and bathtub (can't remember name of room) Pros: 1) Excellent location - just behind Paragon Shopping Centre. Carpark level P3 has a link bridge to Paragon. 2) Clean and modern room. Room amenities are well stocked and replenished. 4 bottles of water. Tea and coffee with nespresso and nespresso capsules. Many TV channels to browse and watch. Screen mirroring available for NetFlix. 3) Toiletries are provided. Dental and shaving kit. Body wash, shampoo, body lotion and conditioner provided. Clean towels and clean bathtub. Water flow is strong. Hot water is readily available. Bathtub can be filled up in less than 5 minutes. Rain shower included. 4) 4 pillows + 2 huge pillows given 5) Power Points on both sides of bed so we don't have to quarrel. :p Cons: 1) Breakfast not provided. However, there is a Kith cafe downstairs at level 1. Kith cafe menu provided in room. 2) Waiting time for check in was long. I was given a check in time at 2.30pm - 3pm. I reached at 4.15pm but waited till 5pm before I was given a room. And i had already pre-registered via email sent to me. Note: Carpark is on 22 Bideford road. Go to level P4 for hotel lobby level. It's behind Cairnhill road and the entrance of the carpark is right beside a mosque on the right side of the road. If you stay for 2 nights, the $10 nett parking coupon purchased at the hotel front desk is definitely recommended (one time exit). Revisit value: when I need to shop
Stayed 1 night in Apr 2021
Response from With Heartfelt Appreciation on 26 Apr 2021
Dear Daniel, Greetings from your friendly team at Ascott Orchard Singapore and thank you for taking time to share such a detailed review of your recent stay at our serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us, and you like the décor and ambiance of our suites. We sincerely apologise for the disappointment and inconvenience caused to you by our Housekeeping team’s inability to turnover a Suite in a timely manner at our scheduled check-in time of 3:00PM and we assure you our management is reviewing our processes so improvement can be sought in this area. All of us sincerely hope this detraction in your stay will not deter you from staying with us again. It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The room was spacious, clean and great for family with kids. The staff were so polite and helpful. Will definitely come back.
Stayed 2 nights in Mar 2021
Response from With Heartfelt Appreciation on 19 Mar 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for letting us know you have been very satisfied with your stay. We are delighted your lovely family and you enjoyed all aspects of your stay with us and our spacious and fully equipped Suite was ideal for your family’s stay requirements. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you! It definitely brings us much joy and inspiration to learn you shall be returning to stay with us and we are truly thankful for your valued trust. We sincerely hope you will now make our residence your choice lodging whenever you need a short respite from your busy schedule. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

2/10 Terrible

Edmund

Stayed 1 night in May 2020
Response from With Heartfelt Appreciation on 9 Jun 2020
Dear Edmund, Greetings from Ascott Orchard Singapore! We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Kelvin Tan, Assistant Manager, Social Media and Partnerships

8/10 Good

Muhammad

Liked: Cleanliness, room comfort
Awesome place and awesome service.
Stayed 2 nights in Mar 2020
Response from With Heartfelt Appreciation on 31 Mar 2020
Dear Muhammad, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you enjoyed most aspects of your stay with us. We are truly grateful for your heart-warming compliment for our team’s service and we assure you our dedicated team members will be pleased to learn of your high praise in meeting your request for an apartment with a view on a high level. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. We sincerely hope Ascott Orchard will be your choice serviced residence in Singapore and that you will let us know if there is anything we may assist with your future stays. Thank you for giving us the great pleasure of hosting you at our strategically located serviced residence and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Dityagia, Jakarta

Liked: Amenities
The property is still considerably new. It has a soothing interior ambiance. And it’s conveniently located in the heart of the shopping and Restaurant area.
Stayed 3 nights in Mar 2020
Response from With Heartfelt Appreciation on 24 Mar 2020
Dear Dityagia, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for taking time to review your stay with us. We are delighted you enjoyed all aspects of your stay with us and you have been impressed with the décor and ambiance of our apartments and facilities. All of us are also heartened to learn you found our central location in the midst of Singapore's shopping belt convenient and ideal for your holiday in our city-state. With your recent stay at Ascott Orchard, we sincerely hope you will now make our residence your favourite lodging in Singapore and that you will recommend us to your friends and family. We have enjoyed being of service to you and we earnestly hope to welcome you back soon. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Staffs were very friendly and helpful. Location was great! Me and my sisters have a wonderful stay in this hotel.
Stayed 4 nights in Feb 2020
Response from With Heartfelt Appreciation on 14 Feb 2020
Dear Valued Guests, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted your sisters and you enjoyed all aspects of your stay with us and our spacious suite, strategic location and facilities have impressed you. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. Please be assured we shall be sharing your lovely compliment with our team member, and we are sure they shall be wearing big smiles upon learning of your compliment. Thank you! We truly hope you will now make Ascott Orchard your choice residence in Singapore as we earnestly look forward to welcoming your sisters and you back. We are at your service. Thank you for giving us the great privilege and pleasure of being of service to you. Your valued support is much appreciated. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

2/10 Terrible

Pui Yee Susana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed 😡
Waited too long to check-in, air conditioning too noicisy and dust everywhere 😒😬
Stayed 2 nights in Jan 2020
Response from With Sincere Apologies on 2 Feb 2020
Dear Pui Yee Susana, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and inconvenience caused to you. Please be assured we shall share your feedback with our various management teams so they may investigate and counsel their team members concerned, in addition to reviewing our processes and practices for improvements. While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve you better, perhaps after the renovation works have been completed. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships