4.1/5 Very Good! (42 reviews)
I have to relate a most disappointing experience with the night duty manager on the Oct 16th evening.
I paid in cash the bill for 23,667 Indian rupees but one 500 rupee note had figures written on it. I was asked to replace it but I didn't have another note and neither did I want to use my credit card.
I advised that the disfigured note was given to me by the money changer down the road, suggested by the hotel staff. I protested that it was not my fault.
The duty manager was just as eager to defend his position, saying it was not his fault if he couldn't accept the note.
The hotel receptionist contacted the money changer there and then and the latter was willing to replace it.
The duty manager instructed another staff to accompany me to meet the money changer at about 9.30 pm to get the the note replaced. I think it was not an appropriate decision to make me walk down to the money changer in the cold of the night. He left me with no choice because I was unsure what he would do next.
I must say your duty manager did not know how to handle a simple problem and he showed no guest relationship. He considered having the 500 rupee replaced immediately was a price the hotel could pay for losing the goodwill from me.
Reviewed on 18 Oct 2019