The stay was bad. Hotel is located on a road that doesnt allow any cars. Had to hire someone to help carry our luggage up steep flights of stairs on a hill at midnight. Next, the hotel gave us the wrong room. I had specifically booked with requirements for two beds, however, we were given one large bed. Tried to change it but they would not allow or did not have any available. Not sure if hotels.com or the hotel is to blame for the mess up. The water jug and tea pot in the room leaked from the bottom, and we had very little temperature control. The breakfast is not free and menu was confusing enough plus the waiter gave us the wrong information and we ended up spending more money for okay food. The hotel services like spa, gym and game room close by 8 pm which I felt was unnecessary. The front desk staff were not very helpful, some kept us waiting while they took care of personal legal issues over hotel phone. Overall the value of the hotel was not worth the price we paid. Would not stay there again.