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Reviews of Hotel Polo Towers Shillong

4 out of 5
Hotel Polo Towers Shillong
Hotel Polo Towers, Polo Grounds, Shillong

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 9 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

9.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We family of four stayed for 3 days and it was really much enjoying experience as rooms were neat clean and spacious. Service was excellent. Morning breakfast was having adequate varities . They arranged for us separate space in another room since hall was full. Dinner buffet option available wirh good menu at reasonable cost. Overall nice experience and surely will visit again.
Stayed 2 nights in Nov 2023

6/10 Okay

Arvind

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Guests Relation Executive on 19 Feb 2020
Dear Guest, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. With Best Regards, Guests Services Desk

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
money & time
Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019
Response from Guests Relation Executive on 6 Jan 2020
Dear Guest, Greetings from Hotel Polo Towers ! Thank you for choosing to stay with us among your many options. We appreciate your willingness to share your feedback. Providing efficient and friction-less experiences for our guests is our goal. I am so sorry though that the staying experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future. Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again. Thanks and Regards, Guests Services Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019
Response from Guest Service Desk on 13 Nov 2019
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019
Response from Guest Service Desk on 13 Nov 2019
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were particularly welcoming and helpful. Restaurant food was superb.
Stayed 3 nights in Sep 2019
Response from Guest Service Desk on 13 Nov 2019
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Best Regards,

2/10 Terrible

AJAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Service Desk on 13 Nov 2019
Dear Guest, Greetings from Hotel Polo Towers! Kindly share your details so that we recognize the problems faced and can take necessary actions for improvement. With Regards,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2019
Response from Guest Services on 11 Jul 2019
Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your good ratings. We look forward to your continued visits and assure you of our best service and attention at all times. Thank You. Regards Guest Service

10/10 Excellent

vinaykumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Excellent hotel, all the staff were very pleasant and helpful. Room was comfortable there was a room heater for cold weather and a.c. for warm. We tried a variety of food and found everything excellent. At the back of the hotel there is a lane which goes up to police bazar. Its a little steep but was interesting to see all the vendors all the way up to the top. Only downside was the water in the bathroom was either tepid or cold.
Stayed 3 nights in Feb 2019
Response from Guest Services on 9 Apr 2019
Dear Guest, It was a pleasure to have you stay at Hotel Polo Max. Thank you for sharing your valuable feedback. We are delighted to know that you enjoyed your stay at our hotel and we would like to thank you for your recommendation. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We look forward to your continued visits and assure you of our best service and attention at all times. Thank You. Warm Regards, Guest Services

10/10 Excellent

Johnny&Soni, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience from arrival to departure, would recommend to all
Stayed 4 nights in Oct 2018
Response from Guest Services on 22 Oct 2018
Dear Sir/Madam, We appreciate the time you took to share your feedback. We are glad that we could live upto your expectations. We hope that you must have enjoyed your stay. Thank you for choosing Hotel Polo Towers. We look forward to welcome you back. Regards Guest Services

8/10 Good

GAUTAM

Liked: Staff & service, room comfort
business trip
went for business so did not spend much time at the property. One of the better hotels in shillong to stay. decent breakfast and good tasty menu options
Stayed 2 nights in Aug 2018
Response from Guest Services on 9 Aug 2018
Dear Sir, Thank you for taking out time to share your feedback. We are glad that you enjoyed your stay with us. We are happy to live upto your expectation. We truly value your opinion and look forward to welcome you back. Regards Guest Services

2/10 Terrible

Bhavna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from Guest Services on 14 Aug 2018
Dear Madam, Thank you for sharing your reviews. It is disheartening to know that you did not enjoy your stay with us. We have shared this feedback with the concerned department and assure you of our best of services on your next visit. Regards Guest Services

6/10 Okay

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating in the room was inadequate. And the staff was quite unhelpful.
Stayed 1 night in Nov 2017
Response from Guest Services on 1 Feb 2018
Dear Sir, Thank you for taking out your time to provide us ratings. We apologize for the inconvenience you faced during your stay. We have shared your feedback with the concerned department for correctional measures. We appreciate your patronage and look forward to welcome you back. Regards Guest Services

8/10 Good

Jayanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Guest Services on 5 Jan 2018
Dear Guest, Thank you for giving us good rating. We appreciate the time you took to share them with us on EXPEDIA.We hope that you must have enjoyed your stay with us. We are happy that we are able to live upto your expectation. Thank you for choosing Hotel Polo Towers. We value your patronage and look forward to welcome you back. Warm Regards

6/10 Okay

B K , kolkata

Liked: Cleanliness
good but not worth the tariff
stay was comfortable staff was also good but then the hotel is 3star category and they are charging like a 5star property.
Stayed 3 nights in Jul 2017
Response from Guest Services on 12 Sept 2017
-Dear sir Thank you for choosing Hotel Polo Towers, as a venue for your recent visit. We are so happy to know that you enjoyed your stay and liked the location of the Hotel. We solicit your support and request you to continue to patronise our services in future. Assuring you of our best attention always. We truly value your opinion and we look forward to welcoming you back to our hotel in future. Warm Regards

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
A dump with inefficient staff. Food was ok

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, poor service
House keeping and restaurant staffs are not well trained, food taste and quality is not at par. Rooms, location, conforts are excellent

8/10 Good

Jhunu

Liked: Cleanliness, room comfort

10/10 Excellent

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was very pleasant . All staff specially Amanda was brilliant .

8/10 Good

Gyanendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to experience a standard hotel in Shillong
Hotel location

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, with good service
Service was great

8/10 Good

Jayant Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
An efficient small hotel
It was a satisfactory stay. The room was reasonably large. Food in the restaurant was good.