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Reviews of OYO Abbey Hotel, London Shepherd's Bush Market

3 out of 5
OYO Abbey Hotel, London Shepherd's Bush Market
23 Wood Lane, Shepherds Bush, Hammersmith and Fulham, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 98 reviews" "
Rating 8 - Good. 32 out of 98 reviews" "
Rating 6 - Okay. 18 out of 98 reviews" "
Rating 4 - Poor. 9 out of 98 reviews" "
Rating 2 - Terrible. 10 out of 98 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff polite. Room small but perfect for short stay. Shopping mall across the road. Great transport links. Short walk to bbc studios.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Johny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OVERALL GOOD STAY, EASY AND BEST

8/10 Good

Duncan

Business traveller
Liked: Cleanliness, staff & service
Wafer thin ceilings which kept me awake but comfortable enough
Stayed 1 night in Jan 2024

8/10 Good

Stephan

Liked: Cleanliness
Stayed 7 nights in Dec 2023

6/10 Okay

David

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Stayed 2 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Natalie! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Joey

6/10 Okay

Dinah

Travelled with family
Liked: Cleanliness, staff & service
It’s in a convenient location the room was a bit small.
Stayed 6 nights in Sep 2023
Response from Barbara on 6 Nov 2023
Pleased to hear your kind words of gratitude, Dinah! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need a lots of work all around the property.
Stayed 3 nights in Jul 2023
Response from Eva on 20 Jul 2023
Thank you so much for the wonderful rating, Erika! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

6/10 Okay

Ka Chun Johnny

Stayed 1 night in Jun 2023
Response from Eva on 29 Jul 2023
Hi, Guest! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

8/10 Good

Sandra

Stayed 3 nights in Jun 2023
Response from Tim on 15 Jul 2023
Thank you so much for the perfect ranking, Sandra! Be assured, we have made a note of this concern to ensure a relaxed and enjoyable stay ahead. Regards, Tim

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, very comfortable and a great member of staff at the desk. I really liked the hotel . God bless you all 🙏
Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Thank you for rating us positively, Carlos! We will surely work on the feedback shared to improvise our services in the future. Have a nice day ahead. Regards, Noah

8/10 Good

Jean

Travelled with family
Liked: Staff & service, property conditions & facilities
A pleasant terraced hotel, good sized twin room and comfortable beds. All the essentials, with no frills. Very convenient for all amenities. Enjoyed our stay.
Stayed 1 night in Jun 2023
Response from Noah on 15 Jul 2023
Hi, Jean! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for giving us an opportunity to make the services even better by sharing your feedback. Regards, Noah

6/10 Okay

shirley

Travelled with partner
Liked: Cleanliness, staff & service
Very small room not even room for a dresser no air conditioning so very warm no breakfast included no fridge very small bathroom they used to do breakfast but don’t anymore it needs a big overhaul getting very worn. You can hear nice from room above.
Stayed 10 nights in Jun 2023
Response from Dewi on 15 Jul 2023
We are so disappointed to hear such kind of experience, Shirley! Being a visitor, we do realize how it feels in such circumstances, however, we have shared the feedback to our relevant team immediately to rectify the issue. Hope to serve you better in the future. Regards, Dewi

4/10 Poor

David

Business traveller
Liked: Cleanliness
Noisy hotel.
The room was below a creaking upstairs room. Loud voices could be heard. The bathroom light went off as you were in the shower. On a timer I think.
Stayed 2 nights in Jun 2023
Response from Noah on 15 Jul 2023
Sincere Apologies, David! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Noah

10/10 Excellent

Rob

Liked: Staff & service, property conditions & facilities, room comfort
Basic and practical
The hotel was well sign posted and reception was nice and clean. The receptionist was very helpful and made checking in and out very easy. The room was cosy but practical, with all the facilities we needed. There were coffee facilities in the room however the cups were dirty upon checking in and was left there after room clean, new cups we asked for were still dirty. The room was standardly clean. We had a fan in the room which was well appreciated. Overall I enjoyed our stay and would happily rebook in the future.
Stayed 2 nights in Jun 2023
Response from Barbara on 15 Jul 2023
Thank you for your appreciation, Rob! We hope to give you consistent service every time. Regards, Barbara

6/10 Okay

Will

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The staff were great and very helpful with the bags. The room was clean but very small. Okay for a short stay or weekend break but not exactly premier inn.
Stayed 3 nights in May 2023
Response from Ava on 31 May 2023
Thank you for your valuable feedback, Will! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Lisa

8/10 Good

Emma

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved staying in Shepherd’s Bush. So handy for Central London and for late night eateries after the theatre. Easy to get back to King’s Cross too. The hotel was basic but fine. Our room wasn’t very well cleaned - not enough towels, no soap, hair in the bed, but the man at reception was helpful and sorted things. The beds were comfy and we slept well. It wasn’t expensive. We’d stay here again.
Stayed 2 nights in May 2023
Response from Ava on 24 May 2023
Thank you for rating us positively, Emma! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Ava

8/10 Good

Caitlin

Stayed 1 night in Feb 2023
Response from Ava on 2 Mar 2023
Hi, Caitlin! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

4/10 Poor

Phillip

Business traveller
Disliked: Property conditions & facilities, room comfort
Cheap, but you get what you pay for.
Ok, s it’s cheap, but was disappointed to be given a twin room after booking a double (being 6’ and on the large size I can’t sleep in a single). The walls are paper thin and you could hear every noise from adjacent rooms. Very unlikely to re-book.
Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Apologies for the problems you had faced, Phillip! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Emma

Stayed 1 night in Oct 2022
Response from Eva on 19 Nov 2022
Hi, Fiona! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be returning!
This was our 3rd time staying at this hotel for Nottinghill Carnival. The hotel only provides one key per room so it difficult to coordinate. They give the option of leaving the key at the front desk but reception is not 24 hours (you also need a key to enter the hotel itself). We misplaced this key on our last day and was charged £45. Our first day we arrived late, get ready and went out. We came back late at night to one of the beds soaked in urine; mattress, sheets and all bedding. As no one was at the desk we had to wait until the next morning for it to be addressed. The mattress was changed but no compensation given. A simple "apologies for the inconvenience" was all we received. The manager is friendly and kind however monitora comings and goings. We were not allowed to have a friend come to the room to pick something up. It's a shame we had this experience as the location is great. We will not be returning as their lack of concern about hygeine and cleanliness mixed with no freedom to come and go as we please is enough for us to not return.
Stayed 4 nights in Aug 2022
Response from Ammy on 6 Sept 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel standard cheap London, converted town house. Room fittings of low quality, and cleanliness poor throughout. Duvet had a small blood spot stain and some rather nasty looking crusty patches, was thrown aside! Sheets themselves cleaner. Upholstered chair was visibly dirty. Room was crammed into loft, and whilst roomy, the bathroom was very tight and I'm not sure anyone could sit straight on the loo! Did the job, don't expect miracles. Also, I left very early in the mornibg at about 3:50 - there were no lights on in the stairs and no visible switch, so hotel appears to be unmanned overnight - I needed a torch!
Stayed 1 night in Aug 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

6/10 Okay

Arthur

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Spartan but functional. Acceptable as a sleepover in London. Proximity to Westfield shopping centre makes it convenient. Walking distance to underground. Quiet end of the area.
Stayed 1 night in Jun 2022
Response from Simon on 11 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 3 Jul 2022
Hi, Gemma! Thank you for the positive rating.Looking forward to your continuous love and support. Regards, Christina!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
I'm irritated the whole night by the choking smoke from the smokers at the common area
Stayed 2 nights in May 2022
Response from Ammy on 10 Jul 2022
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Excellent

Kirstie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
Hi, Kirstie! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel located close to Westfield shopping centre and several other bars, restaurants and tube stations. Staff are friendly. Rooms are basic but clean. Only issue I had was that the mug and spoon were not very clean. Not a huge issue as I didn't want to use the tea/coffee facilities anyway. Overall a good place to stay
Stayed 1 night in Apr 2022
Response from Joey on 19 May 2022
Thank you so much for the positive rating! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

10/10 Excellent

A D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo concert trip
First stay at this hotel and for my needs I would highly recommend it, pro's we're.. Great location for Shepherds Bush empire and 20 min walk to Apollo, good size for single, comfortable bed, warm, good TV, felt safe, supermarkets very close, excellent shower. Cons... room top of building so stairs, slanted roof(attic)so head issues, toilet could only be used if sat down sideways.... Would I stay again "Yes" definitely, excellent stay and great value..would happily rate 5 star budget stay.
Stayed 1 night in Mar 2022
Response from Ammy on 23 Mar 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

4/10 Poor

Denise

Disliked: Staff & service, amenities, property conditions & facilities
When I arrived there was no staff at reception, had to call to have someone let me in. Continental breakfast was supposed to be included, but was informed on arriving that there was no breakfast. Room had no bathroom amenities, other than a soap dispenser next to the sink, that was not filled. Although the room was 'tidied' in the morning, the used coffee cup was not removed, the soap was not filled. In addition, the room was not locked after. Room was at the back of the hotel, so fairly quiet, and the shower was hot, and water pressure was good.
Stayed 2 nights in Feb 2022
Response from Ammy on 8 Mar 2022
Apologies for the problems you had faced, Denise! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okay

Phillip

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
room ok but a bit to much noise
used this hotel for work and found room clean and looked good but there was a strong smell in room also a bit of noise as the person upstairs seemed to walked around a lot and a time sounds like a herd of elephants and was woken up a couple of times also had to check out very early to get back to work and no lights on stars witched seemed a bit dangers as very dark
Stayed 1 night in Nov 2021
Response from Smith on 22 Nov 2021
This is not the experience we would like you to have, Phillip! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Smith

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jane on 11 Nov 2021
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

8/10 Good

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Jacob on 3 Nov 2021
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jacob

10/10 Excellent

Jemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place for a central stay
A lovely little stay in London, hotel is fabulously located for the TV Studios and right across from Westfield White City shopping centre. Wood Lane and Shepherds Bush Market underground stations were under ten minutes walk away. Clean, tidy and comfortable and a pleasant, welcoming greeting from the reception desk. I Would definitely stay here again, thank you :-)
Stayed 1 night in Oct 2021
Response from Ammy on 27 Oct 2021
Hi, Jemma! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Noah on 8 Sept 2021
Hi, John! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Samer

Disliked: Staff & service
Stayed 1 night in Aug 2020
Response from Leo on 27 Sept 2020
Hi, Samer! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Leo

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service
Upon arrival the front door was locked and we rang the doorbell multiple times and nobody ever answered. I had to call the hotel and was told to wait 10 more minutes. The room we stayed in was decent. We weren’t given any wash cloths. The fan in the room barely worked. Once we got up the next morning, we noticed the breakfast was being held between 7:30-10:00am. We decided to head down around 8am to find that no one was manning the breakfast bar. Also, the “continental breakfast” they had placed out was uncooked eggs, store bought pastries wrapped in tin foil placed in storage container, and one lemon. We couldn’t find anyone to help us and we even had to turn on the lights ourselves and we waited about 15 minutes before booking a table at Bill’s across the street at the mall. Overall I give this place a rating of 2 Stars.
Stayed 1 night in Sep 2020
Response from Justin on 12 Sept 2020
Apologies for the inconvenience caused! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Justin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2020
Response from David on 16 Jun 2020
Thanks for rating us positively, glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, David!

10/10 Excellent

Catherine, Bradford United Kingdom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay and it was great and right next to Westfield Mall
Stayed 2 nights in Mar 2020
Response from Ammy on 18 Mar 2020
Thanks for applauding, Catherine. We would love to stay updated and posted with your future reviews as well. Regards, Ammy

8/10 Good

Edith

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Ammy on 15 Mar 2020
Hi, Edith! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Oliver

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further, excellent value
Fantastic value for money, would definitely recommend and return
Stayed 1 night in Feb 2020
Response from Ammy on 18 Feb 2020
Hey, Louise! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Good for a cheap one or two light stay
Good for a cheap one or two night stay. Reception staff stayed late so I could collect my key which was very kind. Breakfast staff very friendly. Not the nicest rooms and on a medium sized road opposite a shopping centre, but not bad for a cheap price
Stayed 1 night in Feb 2020
Response from Ammy on 15 Feb 2020
Great to hear this, Simon! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ammy on 31 Jan 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for stop over
Great location , room was on top floor bright clean, ideal for Shepherd’s Bush 02,
Stayed 1 night in Jan 2020
Response from Ammy on 28 Jan 2020
Hey, Stewart, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was exactly as advertised. Nothing special just a solid cheap place to stay. My only issue is that they say there is someone manning the front desk everyday but we weren’t able to get in and speak to anyone when we arrived early on the day of check in. Rang the bell multiple times and knocked but nobody answered. Upon our stay we realized that was probably because the person answering the door was also the one making breakfast until 10am.
Stayed 5 nights in Jan 2020
Response from Ammy on 26 Jan 2020
Hi, Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Fantastic location, directly opposite the Westfield shopping centre and close to tube station. Nothing to complain about apart from the bathroom was a little dark. The breakfast was good too. We got a good night's sleep, it was very quiet. We will book again.
Stayed 2 nights in Dec 2019
Response from Ammy on 19 Jan 2020
Hi, Steven! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in heart of Shepherds Bush.
Good sized single room, although toilet was a little inconveniently situated under the sloping roof.
Stayed 1 night in Jan 2020
Response from Ammy on 19 Jan 2020
Hey, Peter! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

6/10 Okay

MARINA

Liked: Staff & service, property conditions & facilities
The room was good and warm and the bathroom also.but tiny room. Service at breakfast good also. Internet was little bad.was cutting often...although when i booked they said that wifi included at all hotel and at all rooms.....
Stayed 5 nights in Dec 2019
Response from Ammy on 16 Dec 2019
Hey, Marina! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

6/10 Okay

Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was clean andvwell situated for my purpises (attending a concert at the Shepherd's Bush Empire). However, it was a little noisy at night (with underground trains soundingblikevthey were under the room). Also, the complementary breakfast was simply tea/coffee/orange juice, cereal (ok if you like corn flakes) and either a croissant or pan au chocolate. Having said that Westfields Shopping Centre opposite has plenty of options for a breakfast!
Stayed 1 night in Dec 2019
Response from Ammy on 16 Dec 2019
Hey, Naomi! Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

8/10 Good

Saneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on 3 Nov 2019
Hey Saneta, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.