Beach/ocean view
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Reviews of Hilton Shenzhen Shekou Nanhai

5 out of 5
Hilton Shenzhen Shekou Nanhai
1177 Wanghai Rd, Nanshan District, Shenzhen, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 492 out of 823 reviews" "
Rating 8 - Good. 260 out of 823 reviews" "
Rating 6 - Okay. 46 out of 823 reviews" "
Rating 4 - Poor. 12 out of 823 reviews" "
Rating 2 - Terrible. 13 out of 823 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was amazingly nice. Loved the place can’t wait to go back and tell others.
Stayed 2 nights in Apr 2024
Response from Hotel Management Team on 15 Apr 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon.

10/10 Excellent

Zsuzsanna, DONCASTER

Stayed 3 nights in Mar 2024
Response from Hotel Management Team on 23 Apr 2024
Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.

10/10 Excellent

Dinara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.Nice comfortable rooms with a beautiful view. Delicious breakfast. Hope to be back soon.
Stayed 1 night in Mar 2024
Response from Hotel Management Team on 11 Apr 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in thr area
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 11 Apr 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was relatively new with nice clean and well maintained rooms. Breakfast was excellent. The location quite close to Seaworld was good. My only comment would be that the staff at the Nanhai wing spoke little English and i had to ask at the Waghai wing reception to solve my request.
Stayed 8 nights in Feb 2024
Response from Hotel Management Team on 5 Mar 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management Team on 18 Feb 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

XIONG

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience and highly recommended
Stayed 1 night in Dec 2023
Response from Hotel Management Team on 19 Dec 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Management Team on 18 Dec 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Mohan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an expensive hotel and good for business travellers
Response from Hotel Management Team on 18 Feb 2024
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

8/10 Good

Kuan Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location by the bay park and sea world entertainment area.
Stayed 2 nights in Nov 2023
Response from Hotel Management Team on 8 Dec 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

8/10 Good

SAI WANG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was nice and the staff was friendly. Breakfast is amazing and can’t miss. The bar EDEN though, is very disappointing and totally not worth visiting. Outdoor pool is not heated and is 2m deep throughout. Swimming cap is required. Access via a very cramped, damp changing room.
Stayed 2 nights in Nov 2023
Response from Hotel Management Team on 8 Dec 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Jeffrey

Stayed 12 nights in Nov 2023
Response from Hotel Management Team on 8 Dec 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Chunxia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Oct 2023
Response from Hotel Management Team on 21 Nov 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Orbitz community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Qing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Management Team on 30 Oct 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Abubaker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management Team on 25 Oct 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

6/10 Okay

Mamadou Moustapha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not received my deposit back yet it’s been more than 2 weeks
Stayed 2 nights in Sep 2023
Response from Hotel Management team on 10 Oct 2023
Dear guest,Thank you for taking the time to share your feedback about your recent experience at our hotel.It is regretted to learn that we failed to refund your deposit in a timely manner. Your satisfaction is our priority and your feedback helps us improve our service quality.We sincerely hope to have a chance to restore your confidence with us and make us your home in Shenzhen.Yours sincerely,

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2023
Response from Hotel Management Team on 27 Sept 2023
Dear Brenda, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

8/10 Good

Kwong chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable overall and the location was close to the station and the shopping mall/Restaurants so convenient. Beautiful sea view.
Stayed 1 night in Aug 2023
Response from Hotel Management Team on 24 Aug 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

8/10 Good

WEE HAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are 2 tower in this hotel, so hotel guest need to be informed ahead so as not to go to the wrong tower.
Stayed 1 night in Aug 2023
Response from Hilton Shenzhen Shekou Nanhai on 9 Aug 2023
Dear WEE HAN, Thank you for choosing to stay with us and sharing your review. Your suggestion helps us improve guest experience and exceed customer's expectation. Thank you again and hope we can meet again soon.Best regards,

10/10 Excellent

Jifei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious and comfortable. Cafe is amazing.
Stayed 1 night in Jul 2023
Response from Hotel Management Team on 4 Aug 2023
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expediat community!Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel.Thank you again for staying with us and looking forward to having you "Home" again soon.Yours sincerely,

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from MarCom Team on 4 Jul 2023
Dear Guest, It's our honour to welcome you in our hotel! Thank you very much for your good comment! We are looking forward to see you again in a not far future.

10/10 Excellent

Xian Nan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
时隔4年，再次返住，今次的staycation，酒店環境依旧優雅舒適，有助於緩解身心疲憊，利於會客洽談，提高工作效率。入住率高峰時Aileen主動幫我昇级並做會員邀請，總體目前很棒，謝謝林小姐。同时，酒店早餐品种相比起之前，亦提升好多，都好好味。小朋友好enjoy。一定会推荐俾周边朋友，多多过嚟体验。
Stayed 1 night in May 2023
Response from MarCom Team on 4 Jul 2023
尊敬的宾客您好，非常感谢您选择入住深圳蛇口希尔顿南海酒店并对我们酒店做出评价。深圳蛇口希尔顿南海酒店作为城中度假型酒店，位于深圳湾西侧，背靠大南山，地理位置优越，从酒店即可观赏到深圳湾醉人美景。有您的鼓励我们会做的更好，我们会继续努力为您带来更优质的服务体验，期待您的下次光临！祝您旅途顺利，生活愉快！

10/10 Excellent

Yihui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were given a room upgrade from a standard room to a suite. The suite was spacious and clean. Had a good time staying at this hotel. Hotel staff were attentative and professional. However, dinining options were quite pricey.
Stayed 1 night in Apr 2023
Response from MarCom Team on 4 Jul 2023
Dear Guest, It's our honour to welcome you in our hotel! Thank you very much for your good comment! We are looking forward to see you again in a not far future.

10/10 Excellent

Brenda

Stayed 1 night in Apr 2023
Response from MarCom Team on 4 Jul 2023
Dear Guest, It's our honour to welcome you in our hotel! Thank you very much for your good comment! We are looking forward to see you again in a not far future.

10/10 Excellent

Saeed

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Helpful stuff 👍
Stayed 1 night in Apr 2023
Response from MarCom Team on 4 Jul 2023
Dear Guest, It's our honour to welcome you in our hotel! Thank you very much for your good comment! We are looking forward to see you again in a not far future.

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店非常豪华，前台checkin工作人员服务也很热心，帮我安排了一间景色非常好的房间，特别棒
Stayed 1 night in Jan 2023
Response from Lucy Wang on 29 Jan 2023
尊敬的宾客您好，非常感谢您选择入住深圳蛇口希尔顿南海酒店并对我们酒店做出评价。深圳蛇口希尔顿南海酒店作为城中度假型酒店，位于深圳湾西侧，背靠大南山，地理位置优越，从酒店即可观赏到深圳湾醉人美景。有您的鼓励我们会做的更好，我们会继续努力为您带来更优质的服务体验，期待您的下次光临！祝您旅途顺利，生活愉快！市场传讯部总监 Lucy Wang敬上

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. The food in the main restaurant on the first floor is not bad at all. There was a confusion with my reservation, but everything was resolved in a perfect way.
Response from Hotel Management Team on 9 Nov 2022
Dear Guest, great pleasure to welcome you in our hotel! Thank you very much for your good comments! We are looking forward to welcome and serving you again in a not far future.

10/10 Excellent

JOSHUA

Stayed 1 night in Jun 2022
Response from Hotel Management Team on 5 Jul 2022
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

8/10 Good

Mario

Stayed 2 nights in Feb 2022
Response from Hilton Shenzhen Shekou Nanhai on 16 Feb 2022
Dear Mario, Thank you for taking the time to share your feedback about your recent experience at our hotel. It is regret to learn that we are failed in providing a stay experience which meet your expectation. Your feedback has been shared with our team concerned immediately and we truly hope that you will give us an opportunity to demonstrate our commitment to Make it Right, please email us at Vincent.Xing@Hilton.com for us to know more details and to improve. We sincerely hope to have a chance to restore your confidence with us and make us your home in Shenzhen. Yours sincerely, Hotel Management team

10/10 Excellent

Richard

Stayed 2 nights in Nov 2021
Response from Hotel Management Team on 18 Nov 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Management Team on 5 Nov 2021
Dear andrew, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

10/10 Excellent

Shawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hilton Shenzhen Shekou Nanhai on 27 Sept 2021
Dear Shawn, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely, Hotel Management Team

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Management Team on 23 Aug 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

10/10 Excellent

Devreaux

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Hotel Management Team on 30 Jul 2021
Dear Devreaux, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Shenzhen Staycation
We’ll be back again to enjoy the super comfy room, the gorgeous balcony, the lovely bathtub and the luxurious room service. The staff are all very friendly too. If you stay in the Nanhai Wing, be sure to venture over to the pool at the main building for lounging.
Stayed 3 nights in Jul 2021
Response from Hilton Shenzhen Shekou Nanhai on 5 Jul 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Hotels.com community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely, Hotel Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice view and comfort bed
Stayed 1 night in May 2021
Response from Hilton Shenzhen Shekou Nanhai on 3 Jun 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Hilton Shenzhen Shekou Nanhai on 14 May 2021
尊敬的宾客，非常感谢您选择入住深圳蛇口希尔顿南海酒店并在此分享您的入住体验，很荣幸得知您在酒店度过了愉快的时光并对酒店的设施及服务感到满意。酒店位于深圳湾西侧，交通便捷，紧邻港珠澳，休闲娱乐及亲子设施丰富，无论休闲还是商务旅客，均可在酒店找到丰富现代的会议空间、舒适怡人的住宿选择、便捷高效的专业服务、以及众多精选可口的佳肴。再次感谢您的入住及分享，小管家期待您的再次入住~

10/10 Excellent

Pelepchan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
Pools were amazing!
Stayed 2 nights in Apr 2021
Response from Hilton Shenzhen Shekou Nanhai on 19 Apr 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon.

10/10 Excellent

Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort close to everything. Beautiful neighborhood. Clean spacious room, friendly staff. Will definitely stay if I’ll go to Shenzhen again.
Stayed 1 night in Mar 2021
Response from Hilton Shenzhen Shekou Nanhai on 26 Mar 2021
Dear guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon.

2/10 Terrible

jianqing

Stayed 1 night in Feb 2021
Response from Hilton Shenzhen Shekou Nanhai on 22 Feb 2021
尊敬的宾客，非常感谢您选择入住深圳蛇口希尔顿南海酒店并在此分享您的入住体验，很荣幸得知您在酒店度过了愉快的时光并对酒店的设施及服务感到满意。酒店位于深圳湾西侧，交通便捷，紧邻港珠澳，休闲娱乐及亲子设施丰富，无论休闲还是商务旅客，均可在酒店找到丰富现代的会议空间、舒适怡人的住宿选择、便捷高效的专业服务、以及众多精选可口的佳肴。再次感谢您的入住及分享，期待您的再次入住。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Hilton Shenzhen Shekou Nanhai on 31 Dec 2020
Dear Guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely, Hotel Management Team

4/10 Poor

Mik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel / staff, noisy work outside my window
The hotel is great, service was super. I had a hydraulic jackhammer working just outside my room windows, this room should not be used while these works are making so much noice.
Stayed 3 nights in Dec 2020
Response from Hilton Shenzhen Shekou Nanhai on 17 Dec 2020
Dear Mik, Thank you for taking the time to share your feedback about your recent experience at our hotel. It is regret to learn that we are failed in providing a stay experience which meet your expectation. Your feedback has been shared with our team concerned immediately and we truly hope that you will give us an opportunity to demonstrate our commitment to Make it Right. We sincerely hope to have a chance to restore your confidence with us and make us your home in Shenzhen. Yours sincerely, Hotel Management team

10/10 Excellent

Paul

Stayed 3 nights in Nov 2020
Response from Hilton Shenzhen Shekou Nanhai on 31 Dec 2020
Dear Guest, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely, Hotel Management Team

8/10 Good

andrew

Stayed 1 night in Nov 2020
Response from Hilton Shenzhen Shekou Nanhai on 4 Dec 2020
Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon.

2/10 Terrible

Stuart

Disliked: Staff & service
Stayed 3 nights in Oct 2020
Response from Hilton Shenzhen Shekou Nanhai on 9 Oct 2020
尊敬的宾客，非常感谢您选择入住深圳蛇口希尔顿南海酒店并在此分享您的入住体验，很荣幸得知您在酒店度过了愉快的时光并对酒店的设施及服务感到满意。酒店位于深圳湾西侧，交通便捷，紧邻港珠澳，休闲娱乐及亲子设施丰富，无论休闲还是商务旅客，均可在酒店找到丰富现代的会议空间、舒适怡人的住宿选择、便捷高效的专业服务、以及众多精选可口的佳肴。再次感谢您的入住及分享，期待您的再次入住。

10/10 Excellent

Tim, Guangzhou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very helpful. The hotel is clean and stylish. The buffet was fantastic.
Stayed 1 night in Aug 2020
Response from Hilton Shenzhen Shekou Nanhai on 21 Aug 2020
Dear Tim, Thank you for taking the time to share your positive feedback about your recent experience at our hotel and recommending us to the Expedia community! Your wonderful comments have been shared to the team members and they were thrilled you enjoyed your time at the hotel. Thank you again for staying with us and looking forward to having you "Home" again soon. Yours sincerely, Hotel Management Team

8/10 Good

HO SUK

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020
Response from Hilton Shenzhen Shekou Nanhai on 21 Jul 2020
尊敬的HO SUK， 非常感谢您选择入住深圳蛇口希尔顿南海酒店并在此分享您的入住体验，很荣幸得知您在酒店度过了愉快的时光并对酒店的设施及服务感到满意。 酒店位于深圳湾西侧，交通便捷，紧邻港珠澳，休闲娱乐及亲子设施丰富，无论休闲还是商务旅客，均可在酒店找到丰富现代的会议空间、舒适怡人的住宿选择、便捷高效的专业服务、以及众多精选可口的佳肴。 再次感谢您的入住及分享，期待您的再次入住。 顺颂商祺， 酒店管理层

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Nanhai wing is basically a scam. It's old, dirty, poorly maintained, and overall disappointing.
Stayed 4 nights in Jun 2020
Response from Hilton Shenzhen Shekou Nanhai on 19 Jun 2020
Dear Guest, Thank you for taking the time to share your feedback about your recent experience at our hotel. It is regret to learn that we are failed in providing a stay experience which meet your expectation. Your feedback has been shared with our team concerned immediately and we truly hope that you will give us an opportunity to demonstrate our commitment to Make it Right, please email us at Summer.Tian@Hilton.com for us to know more details and to improve. We sincerely hope to have a chance to restore your confidence with us and make us your home in Shenzhen. Yours sincerely, Hotel Management Team

8/10 Good

Jack, Los Angeles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hard to say because most all amenities were closed because of coronavirus. Also there was no air conditioning or fans to use. They gave us a room w a porch, so we could open the door for air Fromm outside but it was hot at night and hard to sleep w the heat and mosquitos.
Stayed 1 night in Mar 2020
Response from Hilton Shenzhen Shekou Nanhai on 26 Mar 2020
Dear Guest, Thank you for choosing stay with us at Hilton Shenzhen Shekou Nanhai and we are sorry to know abut your stay experience during the COVID-19. As goveronment required, air conditioner can not be used to prevent the spreading of the virus. In-room breakfast offered for guest instead of buffet breakfast. Thank you for your understanding and cooperation to make the combat of the virus effective. We wish that there would be another chance in the upcoming so that we can make your experience better.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from 深圳蛇口希尔顿南海酒店 on 10 Jan 2020
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