Outdoor pool, pool loungers

Reviews of Cattleya Suite by Marbella

4 out of 5
Cattleya Suite by Marbella
Jl. Lebak Sari No. 20X, Kerobokan, Petitenget, Seminyak, Bali

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 72 reviews" "
Rating 8 - Good. 32 out of 72 reviews" "
Rating 6 - Okay. 15 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 6 out of 72 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

4.8/10

Amenities

7.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the photos Run down and in terrible condition should not even be listed on any site. Nobody should ever be able to stay here. Mould in rooms, paint coming off walls, main pool green, pool in room tiles pulling up and pool dirty, staff lazy, no dinning as listed. No breakfast as listed. All out a dump and will never recommend for a dog at even stay there.
Stayed 7 nights in Jul 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing! Staff was excellent, location was goot! All was great really
Stayed 6 nights in Mar 2020

2/10 Terrible

Emma-Louise, Canberra

Disliked: Cleanliness, amenities, property conditions & facilities
The Junior Suite has a size of 44 sqm and is equipped with twin bedding, a study desk, microwave, large fridge. The Junior Suite has an en-suite bathroom with shower, toilet and designer amenities. A perfect room for single travelers. This is what the hotel claims on their website and it is not a correct. Expedia has this hotel listed as a 4 star hotel. I was so disappointed with this hotel I checked out after 2 nights. Despite the fact that I confirmed twice with the hotel for an airport pickup (including on the day of travel) there was no one waiting to pick me up. I phoned and messaged the driver - no response. I had to rely on the kindness of another driver to assist me. After one hour an alternate driver turned up there was no apology. I asked to speak with the manager, however he never made contact with me. As an apology for making me wait an hour at the airport in extreme anxiety, I was offered one ticket to their New Years Eve dinner. When I walked into the reception there was no greeting both staff looked up from their phones and said, "Yes". The bathroom smelt like sewerage, the towels were worn and grey, there was a huge cockroach in the shower. The mattress was like sleeping on a plank of wood, there was no microwave, and no full sized fridge. The air conditioner was not adequate for the room size & didn't cool the room. The property and Expedia have a responsibility to accurately represent the rooms they sell & as such I request a refund.
Stayed 11 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great location. For the location you get a great price. If you don’t need to be right on the beach, this will be a great place since the room is spacious and close to restaurants and nightclubs in Seminyak.
Stayed 1 night in Aug 2019
Response from Marbella Pool Suites on 28 Aug 2019
Dear Valued Guest, Greetings from Marbella Pool Suites Seminyak. We would like to thank you for affording the time to share your beautiful feedback in regards to your recent stay at our suites. Thank you very much for sharing your review on Expedia and we are all looking forward to welcoming you back with us. Best Regards, Marbella Pool Suites

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from Dewa on 30 Apr 2019
Thank you to share your experience during your stay with us. But if you could indicate the point that you feel needs improvement, please kindly share to us. And we're more than happy to deliver your concerned to our representative department. Hopefully we're able to serve you again should your travel brings you back to Bali.

8/10 Good

LINDSAY

Travelled with partner
Liked: Cleanliness, staff & service
The staff are very friendly. The hotel is in need of some tlc and maintenance but overall it was clean and our stay was great.
Stayed 6 nights in Dec 2018
Response from Dewa Ary on 10 Jan 2019
Dear Lindsay Warmest greetings from Marbella Pool Suites Seminyak... First of all thank you for your recent stay with us and shared your experience during your stay. And much appreciate for your compliment to our staff. We also would like to take the opportunity to accept our sincerely apology for the sentiment this has caused. Thank you for your feedback, this has been truly valuable in assisting us enhance our services and facilities for all guests. We hope to have the honor of welcoming you back again should your travels bring you back to Bali. Best regards, Dewa Ary Sales Department

8/10 Good

Lisa Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely villas
Lovely villas in a nice quiet area of seminyak. Very good for the price. Rooms very dark and shower could have been better but other than that, a very pleasant place to stay. Would recommend 👍
Stayed 4 nights in Jul 2018
Response from Galuh Sudarmi-Sales on 20 Aug 2018
Dear Lisa Rose First of all we would like to say thank you for your staying with us. In regard of your concern, we deeply apologize in matter of our services during your stay. We really appreciated and thankful for your comment in order to improving our better services for the future On behalf of all the Marbella Pool Suite Seminyak team we look forward to seeing you again and it would be a great pleasure to extend our service to you in the near future.

4/10 Poor

clint , perth western australia

Disliked: Property conditions & facilities, room comfort
lost it's charm.
stayed there for 2 weeks. up graded to to a private pool villa. condition of room and pool was not a 4 star quality , air-conditioner not working well , no hot water, staff was very loud around the hotel. food and breakfast was a one star quality , not happy at all.
Stayed 14 nights in Jan 2018

4/10 Poor

Verified traveller

Disappointed
They didn’t prepare at all!the ac didn’t work,the towel wasn’t bright white,the roof leaked.
Stayed 3 nights in Jan 2018
Response from Leoni Santika, Hotel Manager on 1 Feb 2018
Dear Valued Guest, Warmest Greetings from Marbella Pool Suites... First of all we would like to say thank you for your staying with us. In regard of your concern, we deeply apologize in matter of our services during your stay. We really appreciated and thankful for your comment in order to improving our better services for the future. Please do let us know your reservation details and hopefully you will definitely return to stay, we guarantee will give you the best services. Thank you very much for your email and have a great day ahead.

8/10 Good

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene lovely stay
Spacious room big tub (not in all rooms) close to My fave Beach and But breakfast is basic
Stayed 1 night in Jan 2018

10/10 Excellent

Ann Nurullita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Marbella!
We love love love our stay at Marbella. There was a little mix-up with the airport transfer, but they really made up for it by treating us like royalty throughout our stay. We loved the friendly and forthcoming staff, the location and the layout of the villa. In fact, we checked out after 5 days and checked into another villa for the next 5 days of our stay in Bali...and we instantly missed Marbella!
Stayed 1 night in Dec 2017
Response from dewi on 2 Jan 2018
Dear Ms. Ann Nurullita, We would like to graciously thank you for your recent stay with us and we hope that you have enjoyed discovering the timeless charm of the island and our hospitality. We hope you brought memorable experience home with you. On behalf of all the Marbella Pool Suite Seminyak team we look forward to seeing you and family again soon and it would be a great pleasure to extend our service to you in the near future.

8/10 Good

Penny, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good
Very comfortable and the staff are very friendly. Very well recommended.
Stayed 3 nights in Aug 2017
Response from dewi on 21 Aug 2017
Dear Penny, Greetings from Marbella Pool Suites Seminyak, First of all, we would like to thank you for your kind interest to stay with us during your holiday in Bali. If we have the pleasure to host you again during your next holidays in Bali, I will be delighted to welcome you back. And, thank you for our privileges guest.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean hotel
I booked this hotel needing a place to stay at the very last minute. It exceeded my expectations for the price I paid. The staff were friendly & the rooms were huge.
Stayed 1 night in Jun 2017

10/10 Excellent

brent, perth aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa quite area
Great pool very quite and relaxing 5 Year hotel annervasary party was excellent and very entertaining we had a great time staff amazing
Response from Leoni Santika on 4 May 2017
Dear Guest, First of all we would like to say thank you for your memorable stay with us. We would like to say thank you too for your review and comment to us. We do hoping that we can improve our services and facilities for the future. We would be happy and look forward to welcoming you again to stay with us. Please do not hesitate to contact us through our email reservation@marbellaseminyak.com or reach our website www.marbellaseminyak.com Thank you very much for your enjoyable and memorable stay with us. Best Regards, Leoni Santika Sales Executive

6/10 Okay

Di

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old style budget hotel. Rooms dark
Good location but some distance to the beach. Lots of cafes close walking in Jl Petitenget. Staff attentive. Bonus shuttle to Seminyak areas
Response from Leoni Santika on 22 Mar 2017
Dear our beloved guest, Thank you for your staying with us and write an review to us We were appreciated and it was good for us in order to improving our services and facilities for the future. Thank you and look forward to welcoming you again to stay at our hotel.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
No as describe some on hotels.com
There is no pool side bar nor do you receive complimentary designer toiletries in your room as the descriptions says on hotels.com - also the restaurant was closed by 6pm so no options to eat in site. The staff are wonderful but the building itself is very run down and in need of painting and maintenance. Not really good value for money. The restraint next door however does nice food.
Response from dewi on 22 Mar 2017
Dear our beloved guest, Thank you for your staying with us and write an review to us We were appreciated and it was good for us in order to improving our services and facilities for the future. Thank you and look forward to welcoming you again to stay at our hotel.

8/10 Good

georgia , New Zealand

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Overall experience was good, the staff were friendly and helpful. The room was nice with the private pool however it could do with tidying up around the edges. The bed was quite creaky which was a bit disconcerting and the private pool needs proper steps not one huge step to get in and out of.
Response from Leoni Santika on 22 Mar 2017
Dear our beloved guest, Thank you for your staying with us and write an review to us We were appreciated and it was good for us in order to improving our services and facilities for the future. Thank you and look forward to welcoming you again to stay at our hotel.

2/10 Terrible

Donna, Perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The villa was nothing like the photos on line
I was so distressed seeing the villa, it was nothing like the photos on line, we had to find other accomodation at 10pm at night, as we were not prepared to stay in such an old dirty run down room. It nearly wrecked our holiday we just had to try to forget the whole experience, and hope to get a refund. It was frustrating not being able to contact Expedia We could not ring the Australian number from Bali, and the indonesian number was not english. I had to email my daughter to ring Expedia the next day to notify them that we cancelled our accomodation at Marabella Villas. We could have been in big trouble if we didn't have enough funds to book other accomodation. Not a good experience.

10/10 Excellent

Adriana, Melbourne, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience!
Had an amazing stay at the hotel, staff were all so great and helped arranged activities and always so friendly. Rooms and hotel overall were super clean and looked after. Had a great first trip to Bali because of them!
Response from Dewi on 15 Jun 2016
Firstly,Thank you for staying at Marbella Pool Suite Seminyak Bali. We are very glad to hear your satisfaction during stay at our hotel. We always prioritize the convinience of our guest. Again thank you, and we highly appreciate for your reviews and looking forward to serve you again at Marbella Pool Suite Seminyak.

8/10 Good

Tejas

Liked: Staff & service, room comfort

8/10 Good

Sagar, India

Liked: Cleanliness, staff & service, room comfort
Good hotel with excellent service!!
Cattleya is a beautiful mini-resort in a nice location. The service is excellent with warm and ever ready to help staff. We took a two bedroom villa with open air swimming pool. The villa is luxurious spacious and clean. Lots of wood, glass and porcelain has been use making it look fabulous,and privacy is guaranteed. The bedding is very soft and comfortable. However, the maintenance is not up to the mark and left a blot on the overall experience. One of our rooms could not be locked as the latch wasn't functioning. The living room furniture is old and a bit creaky. One of the bathtubs taps didn't work properly. Outside in the main garden, the cushions on the garden chairs are dirty and covered in stains. However, the staff is excellent. Very helpful and always smiling. They could help us out with various requests and we had no complains. Breakfast spread is decent. At night the resort looks beautiful with lights all over the garden. Its also close to lot of restaurants and mini marts yet away from all the noise. Overall, the beauty, staff and location of the hotel outweigh the maintenance niggles. And we got an unreal deal for the rooms so I must count myself very lucky!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
need to do some renovation about the floor. and too many mosquito

6/10 Okay

Shreya

Liked: Staff & service, property conditions & facilities, room comfort
A good place overall..
A good place to stay if you don't mind staying a little away from the markets and bars although there are a few places near by to dine at. The rooms are spacious and so are the bathrooms. Good breakfast spread. Staff was helpful and welcoming.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel close to the beach
This hotel is well positioned in Seminyak close to the beach and good restaurants. Unfortunately, the rooms are tired and in need of renovation. There was paint flaking off the walls and the bathroom was in dire need of renovation with loose taps and waste plugs that were slow to empty. Also, some of the floorboards were rotten and in need of replacement. We paid extra for a private pool, but the water was so cold that it was unusable. The decor in the pool area could be improved as well. Breakfast was uninspiring and, in some cases, inedible, particularly the awful manufactured butter.

10/10 Excellent

alby, Seymour VIC australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This was the 3rd hotel we stayed in bali and easily the best. The staff here are great, nothing is too much trouble.

10/10 Excellent

Jaymi.C, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in an awesome spot!
We loved staying at this hotel! The staff were awesome, always accommodating and very friendly! Cattleya Suites is a short 10 minute stroll from Potatoe head, Spring Spa and heaps of great restaurants. The room was always tidy and clean. The bathroom is a bit out dated and it can be a little noisy in the morning if you are unclucky enough to be booked to stay at the same time as people with kids but other than that we haven't got any complaits for the price of it. I wouldn't swim in any of the seminyak beachs anyway, they are full of rubbish in the wet season which is when we went. Highly recommend this hotel!

8/10 Good

kirsty, australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Overall good hotel, not a good buffet breakfast. Great friendly staff

6/10 Okay

Rachna, New York

Liked: Staff & service
Disliked: Room comfort
Solid, not great
Staff were very friendly and responsive, breakfast was solid. Mosquitos are a big problem here compared to other places we've stayed in Bali.

8/10 Good

Iris , singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice villas with modern facilities.
It was our first time staying at Cattleya Suite by Marbella and it was just as it was describe on the website when I first made the reservation. Room rates was pretty reasonable and fairly good location. However, we were disappointed that hotel staff did not inform us that the villa provided shuttle service to the main seminyak area. So every morning we had been walking out about 1km or slightly more in the hot weather for our breakfasts & dinners.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not close to beach
the surroundings were very pleasant and quiet the staff were very helpful and the rooms were clean and comfortable

8/10 Good

John, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in Seminyak. I will be back.
Not to be passed up. I travelled and stayed at numerous 4 - 5 star hotels throughout Seminyak but mostly enjoyed my experience at Cattleya Suite by Marbella.

6/10 Okay

War war, Singapore

Generally it was okay. Except that the water from the tap smells really bad on the first day and we need to get in the technician to rectify it. The breakfast was okay but it did not top up some of the food that were finished.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff
Had a fantastic stay. Staff were always super helpful and enjoyed relaxing by the pool. Good locations. No complains!

8/10 Good

Aussie, Australia - NT - Darwin

Liked: Cleanliness, staff & service
Facilities: Unpretentious, Modest; Value: Affordable; Service: Professional, Friendly;

8/10 Good

Joe, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: A steal; Service: Good; Cleanliness: Pleasant;

8/10 Good

Nolasco, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy suites in seminyak
We stayed there with my girl friend for 2 nights. We really enjoyed the stay in Cattleya. Room were clean, equiped with fridge, microwave, even dvd. Made our stay enjoyable and pleasant. Breakfast should be improved in serving more variety food, however your room is equal to 5 stars hotel.

10/10 Excellent

Noor, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy and flexible.
The hotel is ever willing to accomodate customers needs. Tq.

4/10 Poor

Abbey, Australia - NSW - Sydney

Disliked: Cleanliness, staff & service

10/10 Excellent

Janine, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Service: Respectful; Cleanliness: Lovely; If staying with children in the suites with the pool would not be suitable if they could not swim. We found it lovely to get up in the morning & swim

8/10 Good

NilsG, Ankara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a bit remote
Nice hotel, about a 20 minute walk from the beach. Hotel shuttle is free and takes you anywhere until 11 pm, so that makes up for somewhat not ideal location. Beach is a 20 min. walk, but difficult to find when one does not know the way. Good value for money.

10/10 Excellent

Caz, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very caring and friendly, helpful staff - thankyou

8/10 Good

Melissa, Australia - WA - Perth

Liked: Cleanliness, staff & service
Very close to potato head and ku de ta :)

8/10 Good

Anna, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Professional; Cleanliness: Lovely;

8/10 Good

Amy, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Fair price, Reasonable; Service: Good, Friendly, Courteous; Cleanliness: Pleasant;

2/10 Terrible

Linda from Australia

Disliked: Cleanliness, staff & service, room comfort
Not 5 star
Have stayed many hotels and villas all over the world and this is definitely not a 5 star. First night ordered room service and ended up sick for two days. My husband complained and all they offered was to provide a lift to a clinic. Still had to pay the food bill, although the food was bad. Breakfast food was very limited with little variety and below average. Also not enough tables to seat their guest. Last morning had to wait to be able to sit and eat breakfast. Room was nice and pool area ok but very small pool. Would not recommend this hotel at all.

6/10 Okay

Verified traveller

Quaint?
The bathroom had a horrid odour, but I guess that was the smell of the water... Not nice! The room needs a full length mirror. When I asked for a gin and tonic, the answer was well you can have gin but we have run out of tonic. But no offer to go get some, and its not difficult to keep the bar stocked and not far to go to the nearest seven eleven! Food was very disappointing. The staff friendly and tried their best within their range of knowledge.

6/10 Okay

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Pei Yun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service but bad location
staff were very friendly, service is very good. However, the private pool is indoor. hence was not able to enjoy a private swim under the sun. Location is secluded. Got to get the hotel staff to drive out, else nothing (no shops and restaurants) within walkable distance.

10/10 Excellent

Sri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience with Cattleya Suite
We had a wonderful time with just enough privacy and yet were never left unattended when we needed assistance. The staff are attentive and very friendly. We truly enjoyed the suite and will be back again. Highly recommended.