Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas

Reviews of Best Western Plus Wilkes Barre Center City

3 out of 5
Best Western Plus Wilkes Barre Center City
77 E Market St., Wilkes-Barre, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 999 reviews" "
Rating 8 - Good. 299 out of 999 reviews" "
Rating 6 - Okay. 89 out of 999 reviews" "
Rating 4 - Poor. 29 out of 999 reviews" "
Rating 2 - Terrible. 21 out of 999 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The hotel is clean and quiet. The property is in the center of the town but everything closes up very early. We didn’t had an option to eat something even it was 9:00 pm.
Stayed 1 night in Apr 2024

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from the highway but nice to be in town near restaurants, and a park. Staff were excellent.
Stayed 1 night in Apr 2024
Response from Jennifer on 24 Apr 2024
Thank you for taking a few moments out of your day to leave feedback on your recent stay. So happy to know you were pleased with the hotel and our downtown area. There are so many great restaurants shops and theaters close by, glad you got to experience it! We hope to see you again soon!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need a little updating
Stayed 1 night in Apr 2024
Response from Jennifer on 22 Apr 2024
Thank you for leaving your thoughts on your recent stay. We are in the process of updating rooms and public areas now. We do hope you will stay with us again after everything is finished and refreshed!

10/10 Excellent

Samantha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay at Genetti's Best Western after an exceptional stay last time, and they did not disappoint! Although the hotel and rooms feel a bit like an 80s time capsule, everything is well-kept, neat, and orderly. The hotel staff is impeccably friendly and accommodating, and we saw many familiar faces from our visit 3 years ago. Our dog was welcomed and greeted as another guest, and the breakfast is legit real food, not just muffins and cereal! There is a waffle-maker, which I feel is important to point out.
Stayed 1 night in Apr 2024
Response from Jennifer on 22 Apr 2024
Thank you for leaving feedback on your stay. So glad to know you enjoyed the breakfast. We are in the process of updating the rooms and public areas of the hotel.Hope you will come visit us again when we are all refreshed!

8/10 Good

Darlene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on 22 Apr 2024
Thank you for taking the time to score your recent stay with us. Please feel free to reach out if you would like us to know any further details of your recent. Hope to see you again!

10/10 Excellent

Kellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient for shows and dining! Easy parking!
Stayed 1 night in Apr 2024
Response from Jennifer on 15 Apr 2024
Thank you for taking the time to leave your thoughts on your recent stay. We are all happy to know you enjoyed your stay and the hotel's location was convenient for you. We hope you will come again!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 1 night in Mar 2024
Response from Jennifer on 15 Apr 2024
Thank you for scoring your recent stay. Glad to know you enjoyed your stay, Hope to see you again soon!

2/10 Terrible

Denise

Travelled with partner
It was closed when we got there after reservations that morning! No notice no apology nothing!
Stayed 1 night in Mar 2024
Response from Deneen Dickens on 1 Apr 2024
I do apologize for the inconvenience. I will be reaching out to you later today in order to find out what happened. I look forward to speaking with you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again
Stayed 1 night in Mar 2024
Response from Deneen Dickens on 23 Mar 2024
Thank you for your response. We look forward to seeing you again. Your positive feedback means alot.

10/10 Excellent

Delmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deneen Dickens on 21 Mar 2024
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Janet

Travelled with partner
Very old decor, clean and comfy.
Stayed 1 night in Feb 2024
Response from Deneen Dickens on 21 Mar 2024
Thank you for your response. We look forward to seeing you again.

8/10 Good

Evans

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Deneen Dickens on 29 Feb 2024
Thank you for your response. We look forward to having you stay with us again.

4/10 Poor

Harold

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower faucet comes off, need a shoe horn to park and not enough spaces, only 1 elevator working and barely get luggage cart into it without having to lift it. Staff very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Dee on 31 Jan 2024
Harold, We apologize and will do our best to improve your experience the next time you visit with us. Thank you for your interest in our hotel and allowing us to make improvements.

10/10 Excellent

Raymond

Terrific staff person behind the checkin desk.
Stayed 1 night in Jan 2024
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to having you stay with us again.

10/10 Excellent

Corinne

Stayed 3 nights in Dec 2023
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to seeing you again.

10/10 Excellent

Carisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to seeing you again.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to seeing you again.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Deneen Dickens on 20 Feb 2024
Thank You Michael

8/10 Good

Emi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to seeing you on your next trip to our hotel.

8/10 Good

Nicholas

Stayed 2 nights in Jan 2024
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to having you stay with us again.

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dee on 31 Jan 2024
Thank you for your response. We look forward to seeing you again.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, super friendly and helpful staff. Great location for our needs. The parking was free. The room was very comfortable, excellent bed, water pressure, hot water. Mini frig and microwave in room. Yes, the hotel is older, but it was very clean. I'm picky, but I've got to say that there wasn't anything to pick about. Ok, the shower towels could have been bigger, but there were plenty in our room. It was quiet which was nicely odd because it was NYE and there was a big party downstairs. If you have the need to stay downtown, this is the place! We really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Dee on 31 Jan 2024
Thank you for your response. We enjoyed having you and look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 30 Dec 2023
Thank you for being our guest. We are happy to see you enjoyed your stay. We hope you will come back again.

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 30 Dec 2023
Thank you for staying with us and taking the time to give a review. We are glad to see you enjoyed your stay and hope to see you again.

10/10 Excellent

Tarin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 20 Dec 2023
We appreciate you staying with us and taking the time to give a review. We hope you will come back again.

2/10 Terrible

Edward

Stayed 1 night in Dec 2023
Response from Samantha on 13 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in awhile!
From start to finish the stay was amazing. We were met with warmth and friendliness when checking in. We were given suggestions for places to eat or visit during our stay. The check in process was quick and easy and parking was great. The breakfast was one of the best I've had and the workers were helpful and very friendly. Overall, I would definitely visit again!
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 20 Dec 2023
Thank you for staying with us and taking the time to give such a kind review. We look forward to seeing you again.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for concert at Sun Arena. Good location, staff was great, rooms were clean & comfortable.
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 20 Dec 2023
Thank you for staying with us while at a show at the Arena. We appreciate your business and hope you will come back again.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 20 Dec 2023
Thank you for being our guest. We appreciate you taking the time to submit a review. We hope you will come back again.

10/10 Excellent

Adriana

Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 20 Dec 2023
Thank you for staying with us and taking the time to do a review. We hope to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown
Stayed 1 night in Dec 2023
Response from Pam Palmer, General Manager on 5 Dec 2023
Thank you for being our guest and taking the time to give a review. We hope you will come back again.

6/10 Okay

Sandra

Liked: Staff & service
Staff was pleasant and attentive, great place to stay for concert. Walked everywhere. The hotel itself very dated. Needs updating. Appreciate the parking lot . Have to say the dining room for breakfast was very uncomfortable the dated decor and seating arrangements were weird and not well lit. I rarely make these kind of reviews just think with updating can be a great place.
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 22 Nov 2023
Thank you for staying with us and taking the time to tell us about your experience. We are an older Hotel and are in the process of planning a renovation. We hope you will come back again.

10/10 Excellent

Stuart

Travelled with family
Liked: Amenities
Front desk was on point along with the gentleman handling the breakfast.
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 22 Nov 2023
Thank you for staying with us and speaking kindly of the staff. We hope you will come back again.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hotel was a very short walking distance to the Kirby Center. The front staff couldn't have been more friendly or helpful.
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 22 Nov 2023
Thank you for staying with us while attending a show. We appreciate your business and hope to see you again.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say so much about my experience except that everything was great and the staff was so pleasurable and nice. The rooms were so clean and the complimentary breakfast was delicious. I would definitely recommend the hotel to everyone.
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 22 Nov 2023
We appreciate you staying with us and taking the time to tell us what you thought. We are so happy to see you enjoyed your stay and hope you will come back again.

2/10 Terrible

Jeff

Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 14 Nov 2023
Thank you for staying with us and taking the time to give a review. It seems you were not pleased with your stay. Unfortunately, you did not give any information on what went wrong with your stay. If you could please contact me directly at the Hotel to let me know, we want to make sure we correct whatever issue you had to ensure other guests do not encounter the same. I hope you will give us another chance and stay with us again.

8/10 Good

Lynda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Needs handicap accessible in bathroom. Difficulty getting in & out of tub to take shower
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 7 Nov 2023
Thank you for giving us your opinion about your stay. We do have handicap accessible rooms with stand up showers if that would be easier for your bathing. We appreciate your business and hope you will come back again.

10/10 Excellent

John, Roseland

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very clean.
Stayed 1 night in Nov 2023
Response from Pam Palmer, General Manager on 7 Nov 2023
Thank you for staying with us and giving such a kind review. We appreciate your feedback and hope you will come back again.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited staff at front desk. At check-in I was told that there is no in-room service…that new towels, etc. are only available upon request by calling the front desk. Flashing sign was annoying even with dark curtains pulled. No indoor pull. Positive: complimentary/safe parking, above average complimentary breakfast buffet with friendly staff. Dated, yet adequate accommodations..great location in Wilkes Barre.
Stayed 3 nights in Oct 2023
Response from Pam Palmer, General Manager on 31 Oct 2023
Thank you for staying with us and giving your opinion on your stay. We do housekeeping service on multi night stays upon request. All amenities are available at the Front Desk after Housekeeping hours. I am sorry the flashing light disturbed your stay. We are happy to see you enjoyed your complimentary breakfast. I hope you will come back again if you are in our town of Wilkes Barre.

10/10 Excellent

Scott, East Stroudsburg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very friendly staff. The hotel looks like it’s recently been renovated. Very convenient to entertain and dining.
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 31 Oct 2023
Thank you for staying with us and taking the time to give us such a kind review. We are actually in the process of starting some new renovations to the Hotel. We hope you will come back and stay with us again.

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right across the street from the kirby. Hotel needs a remodel. Lots of broken stuff.
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 25 Oct 2023
Thank you for staying with us and taking the time to give a review. As we speak, we are in the process with our Design Team to do renovations which should be starting soon. We agree we are an older property, but we pride ourselves on Great Customer Service to make all of our guests feel at home. We hope you will stay with us again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast is not good. Hot stuff cold. Cold stuff not cold. Packaged food only acceptable option.
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 25 Oct 2023
Thank you for staying with us and taking the time to do a review. I'm so sorry you did not enjoy your complimentary breakfast. I will speak to the chef as we always only get wonderful comments from the breakfast. We hope you will come back again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 15 Oct 2023
Thank you so much for taking the time to do a review. We are pleased to see you enjoyed your stay. We hope you will come back again.

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was small , the beds were hard & not comfortable. The binder in room had a room service menu from the restaurant that closed in Dec. 2022, this was Oct. 2023. The closed restaurant still had sign on entrance road. There is no house keeping, just lay your towels outside room in morning & they will replace, sometimes.
Stayed 4 nights in Oct 2023
Response from Pam Palmer, General Manager on 14 Oct 2023
So sorry to see you did not enjoy your stay. Housekeeping service is provided to guests that request it for multiple night stays. The Restaurant you are speaking of closed the end of February of this year but we have kept the restaurant open and are still serving dinner. We hope you will consider staying with us again, and if so, just ask the Front Desk for service and we would be happy to provide it.

10/10 Excellent

stephan

Travelled with family
Liked: Property conditions & facilities
Nice for downtown area
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 11 Oct 2023
Thank you for your kind comment. We are pleased to see you enjoyed your stay and how you will come back again.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say absolutely nothing negative about this property. The staff was friendly, accomodating, knowledgeable, and eager to assist. Our room was spotless, dark, and comfortable. We walked to a Mexican restaurant and felt safe. Lovely park near the hotel. Chef Tony was a fantastic cook and the breakfast was excellent. Would stay again and highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from Pam Palmer, General Manager on 11 Oct 2023
We are so happy to see you enjoyed your stay. Thank you for your lovely comments. We look forward to seeing you again.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Oct 2023
Response from Pam Palmer, General Manager on 11 Oct 2023
Thank you for staying with us and taking the time to give such a kind review. We hope you will come back again.

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pam Palmer, General Manager on 4 Oct 2023
Thank you for being our guest and taking the time to submit a review. We appreciate your business and are happy to see you enjoyed your stay. We hope you will come back again.

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023
Response from Pam Palmer, General Manager on 4 Oct 2023
Thank you so much for staying with us and giving such a kind review. We hope you will come back again if you are in our area.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and clean. The gentleman checking us in was so helpful, informative and friendly. Chef Tony at breakfast was great!! Very warm and inviting! At check out the woman was very upbeat and friendly. Most definitely will stay there again!!
Stayed 1 night in Sep 2023
Response from Pam Palmer, General Manager on 28 Sept 2023
Thank you so much for staying with us and taking the time to do a review. We so appreciate all of your kind comments about the staff. We are truly blessed to have such wonderful people working with us. We look forward to seeing you again.