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Reviews of Evgenia Villas & Suites by Calm Collection

3.5 out of 5
Evgenia Villas & Suites by Calm Collection
Fira, Santorini, Santorini Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 259 reviews" "
Rating 8 - Good. 55 out of 259 reviews" "
Rating 6 - Okay. 31 out of 259 reviews" "
Rating 4 - Poor. 10 out of 259 reviews" "
Rating 2 - Terrible. 7 out of 259 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
I definitely recommend staying at Evgenia Villa and Suites! Fantastic service and the area is very nice
Stayed 6 nights in Apr 2024
Response from Maria Gjinaj on 12 Apr 2024
Dear Mrs Vanessa, We would to thank you for choosing our family place to spend your vocations. It was really a plessure to have you and we are looking forward to accommodating you!Best Regards,

10/10 Excellent

SHERMINEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional! Amazing location, beautiful design and decoration, and most importantly great staff. Cozy atmosphere, and still walkable to the crowd and city fun area. Awesome restaurant as well 👌
Stayed 3 nights in Apr 2024
Response from Maria Gjinaj on 11 Apr 2024
Dear Mrs Shermineh, I hope this message finds you well! We would like to thank you for sharing your experience on this platform. It was a plessure to accommodate you in our family place and we are looking forward to seing you again in the near future! Best Regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent, location is good very close to town centre, staff member was great at check in , Maria, hopefully i remembered correctly, she gave great information, room was nice, comfortable bed , and hot tub type bath was great , food in the restaurant was nice , Nice experience, all staff members were great .
Stayed 3 nights in Oct 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The girl that help us to check in was amazing and very friendly The olace has 2 very nice pools and a great restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to all amenities
Great check in. Lovely room with a cave hut tub (not so hot though), cave shower and two queen size beds in lovely bedrooms. Close to restaurants, bars and supermarket and not far from the airport. Would stay again when we visit Santorini.
Stayed 1 night in Oct 2023

6/10 Okay

jacqui

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disappointing Service Based on rate quoted
Beware of the deceptive price advertising practices of this property! Six friends booked a 4-night stay through Hotels.com at the Eugenia Suites Santorini. Our group of 4 booked a 2-bedroom suite with a hot tub during our stay. Upon arrival we were told that even though we had already paid in full for the accommodations, the room we booked was only for 2 people and an additional $640 Euros would need to be paid immediately since there were 4 of us in the suite. We were tired after almost 24 hours of travel and we agreed to pay and told the check-in person we would dispute this with the owner Geroge the next day. We had a discussion with George and he was going to contact Hotels.com to help us with these additional charges. Three days later all we got from him were multiple excuses and that we would have to call Hotels.com to dispute the charges even though the charges were made directly to his hotel. We also questioned George about the airport transfer charges. The hotels.com ad stated that the charge was 25 Euros and he charged us 50E. His comment was that the website needed to be updated. He makes excuses instead of accountability and making good on problems. The property itself is quite nice although the accommodations were not as expected. There was no door on the bathroom suite area. There was a door on the toilet room and shower. There was no way to take a shower privately if others were present in the suite. I would not return to this property.
Stayed 4 nights in Sep 2023

4/10 Poor

Vira

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Insead of what we originally reserved the room they gave us saying they "upgraded" was not clean, has bad smell, the rug by the bathroom was not clean, the balcony very dirty not dusted or cleand ever, the door to the valcony is broken. All in all a nightmare.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jennifer

Stayed 4 nights in Aug 2023

10/10 Excellent

scott

Stayed 2 nights in Jun 2023

10/10 Excellent

LAWRENCE, HOLLISTON

Stayed 2 nights in Jun 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, service and the on-site restaurant is amazing. Best food we had on the trip
Stayed 1 night in May 2023

10/10 Excellent

Karey

Stayed 2 nights in Jun 2022

10/10 Excellent

Ayotunde

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was great. The restaurant Katsboo's decor was lovely. I am an architect However, I left for the airport early and there was no one to receive the keys. I had to drop the keys with a colleague who was part of our party visiting Santorini

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Sina, Astoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two days in Fira. Nice and helpfull staff. Decent breakfast buffet. Compared to the other properties that are very central, wee liked that this one was a few minutes (<10 min walking) away from all santorini craziness which made it a bit more relaxing. Still therfe are 4 adjecent properties next to it so expect some noise levels. Overall, location was good and accessible to transport. Cons: 1- the pool was not necessarily teh cleanest pool. 2- the bathrooms are a tad small and also there were no hangers for towles.
Stayed 2 nights in Sep 2022

10/10 Excellent

Elizabeth

Stayed 3 nights in Aug 2022

6/10 Okay

Tanvir, Saint John

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2022

4/10 Poor

Dominic

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I am extremely disappointed with our stay at this hotel. I was humiliated and disrespected by staff in front of a restaurant full of people (katsaboo restaurant on hotel property) all because i was unaware of the dresscode. My partner and myself brought this to the attention of the receptionist and all she said was that she would look into it and would get back to us but never did. She just continued to deny that what I experienced was not true. My partner then continued to call and the receptionist kept giving excuses that the person was not on site when we saw them several times that day. After several calls we gave up and she never followed up or even apologized for her colleague or tried to compensate us for this. This was our first time in greece and by far the worst experience. I will never return to this hotel and would never recommend it to anyone. So disappointed
Stayed 7 nights in Jul 2022

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and excellent staff. Stavroula works at the front desk and is an amazing ambassador for Santorini. She guided our week long stay advising us on sites to visit and booking exceptional restaurants to try. Never had better service in all my travels.
Stayed 2 nights in Jul 2022

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities
TV very very small No hot water and no one answered the phone nor was there to assist with this
Stayed 1 night in Jun 2022
Response from Stavroula D. on 29 Jun 2022
Dear Michael, I would like to thank you for staying with us and apologize for your bad experience but as we ask our night guard informed us that you open please the right side button for the hot water but the hot water please is the left side button . We hope please one day to accommodate you again in our family place. Kind Regards, Stavroula D.

10/10 Excellent

Tessa, CHOPPINGTON

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2022

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
……
Stayed 1 night in Jun 2022

10/10 Excellent

Janis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Loved the view from the room
Stayed 2 nights in Jun 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in May 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good value.
nice place. NOt right in the heart of things but close enough to walk. Friendly and comfortable. The pool was smaller than it looked in the photos so no laps, but you can get wet.
Stayed 7 nights in May 2022
Response from George Katsipis on 16 May 2022
Thank you for staying with us in our family place and looking forward to accommodate you again in the future!!!

10/10 Excellent

claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from George Katsipis on 16 May 2022
Thank you for staying with us in our family place and looking forward to accommodate you again in the future!!!

6/10 Okay

Ruth

Stayed 1 night in Apr 2022
Response from George Katsipis on 16 May 2022
Thank you for staying with us in our family place and looking forward to accommodate you again in the future!!!

10/10 Excellent

Hunter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Stavroula on 25 Mar 2022
We would like to thank for choosing your summer vacation in our family Villas!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dream. I truly enjoyed the breakfast in the mornings, the views, the staff and cleanliness of my room and facilities. Everyone on the property really cares about your comfort and stay. Christina at reception, is magnificent, a true gem. She gives amazing recommendations for restaurants and activities. She gives legit great recommendations, not trying to upsell you anything. The sailing trip was by far the best activity I ever done while on holiday, highly recommend. Any questions or recommendations, Christina is your go to!
Stayed 3 nights in Oct 2021
Response from George Katsipis on 31 Oct 2021
Thank you for staying with us in our family place and we hope to accommodate you in the future!!!

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2021

10/10 Excellent

Baylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My boyfriend and I stayed for 4 nights at the property. We loved the fact that it was within walking distance to the center of Fira (10-15 minutes) but not smack in the middle of things. There are two pools - the upper one was pretty sleepy but the lower one had good energy without feeling like a day club. The highlight of this hotel was most definitely the staff. They were attentive and friendly from the time we arrived and made us feel extremely welcome throughout.
Stayed 4 nights in Aug 2021
Response from George Katsipis on 17 Sept 2021
Thank you for staying with us and looking forward to accommodate you again in the future!!!

10/10 Excellent

roshni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property overlooking the sunrise (not a caldera view) but only 8 minute walk to Fira main area. Staff was very welcoming and gave helpful tips.
Stayed 2 nights in Sep 2021
Response from George Katsipis on 17 Sept 2021
Thank you for staying with us and looking forward to accommodate you again in the future!!!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge is usually not very helpful, and even when we’ve arranged car service, we are never notified of when they would be picked up. The rooms looked nice, but the sheets and towels had a weird, unclean smell. I would not recommend staying at this location
Stayed 4 nights in Aug 2021
Response from Christina & George on 10 Sept 2021
Dear Guest, We are sad to know that you didn't had the best service here with us. We are sorry to hear that you never had a response on your message and we would kindly ask to know a bit more about this issue that left you with a bitter memory. As for the cleaning our family is taking care of the linens since 1987. We don't add aroma's because on any kind of allergies or sensitivity to the detergents, therefore we can assure you that we wash & sterilize everything properly as we take the cleaning really seriously. We hope you will give us the chance to welcome you again and leave to you the feeling of our great Greek hospitality. With kind regards, Our family.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from George Katsipis on 17 Sept 2021
Thank you for staying with us and looking forward to accommodate you again in the future!!!

10/10 Excellent

grazyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay with family or couple gate away ! Great staff, cozy atmosphere! Breakfasts are made by owners mom! Delicious! The beautiful restaurant has left the best impressions! Hospitable hosts, delicious dishes, beautiful presentation, wide wine list and wonderful dessert. I recommend to everyone!
Stayed 3 nights in Aug 2021
Response from George Katsipis on 27 Aug 2021
Thank you for staying with us in our family place and we hope to accommodate you again one day in the future!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. It has all the niceties of a family-run establishment with the perks and facilities of a boutique hotel. The staff are lovely and Christina in particular helped make our holiday so special.
Stayed 3 nights in Aug 2021
Response from George Katsipis on 27 Aug 2021
Thank you for staying with us in our family place and we hope to accommodate you again one day in the future!!!

10/10 Excellent

Keston

Stayed 4 nights in Jul 2021

10/10 Excellent

Hilary

Stayed 3 nights in Jul 2021

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! Highly recommend!
The hotel was fantastic! Our host, Christina, and staff were amazing! The food on-site restaurant, Katsaboo, was delicious! I knew Greek food was good, but their Santorini Salad was so tasty, I ate one everyday! You cannot go wrong at this hotel!
Stayed 4 nights in Jun 2021
Response from George Katsipis on 18 Aug 2021
Thank you for staying with us in our family place!!!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel and Suites in Santorini- Evgenia Suites
Our stay was amazing, we felt very comfortable and relaxed. The hotel has amazing features and nice views. Our room was very clean and the design was very chic. The hot tub in our room is like a spa. Breakfast was amazing. The hosts Georgie and Christina were very helpful and made us feel welcome and made our stay stress free. I will definitely come back and made great recommendations to my family and friends to stay here when visiting Santorini. It is really the calm side of life.
Stayed 4 nights in Jun 2021
Response from Christina & George on 27 Jun 2021
Dear Kathleen, Thank you so much for your kind and beautiful words. Our best reward is that you had great time under our hospitality and we promise next time will be even better! :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk was very friendly, attentive and helpful. Staff at the pool restaurant/bar were outstanding. Location is good, but not great. About about a 10 minute walk to the heart of things in Fira.
Stayed 1 night in Jun 2021
Response from Iakovina on 13 Jun 2021
Thank you for staying with us in our famous family place in Santorini as member of Calm Collection our hotels are 400m away from the heart of santorini fira. Hope to accommodate you again one day in our place!!!

10/10 Excellent

Shanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10 would book again!
We had an excellent stay. Staff was very helpful and friendly giving great advice on sites and transportation. Hotel has great central location in Firos. 10 out of 10 would book again!
Stayed 4 nights in May 2021
Response from Christina on 8 Jun 2021
Dear Shanda, Thank you so much! We are lookign forward to have you back! :) Kind regards,

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
We had a great stay at Evgenia. Was a little confusing at first, because the name "Evgenia" wasn't well signposted and we didn't know it was part of the Calm Collection (but we noticed this afterwards). Elena at check in was awesome - very helpful and informative and very lovely. The staff were also extremely friendly and helpful, especially Johnny at Katsaboo and the cleaning staff. The rooms were beautiful and clean and the pool areas were exquisite. I guess we were lucky that occupancy was probably affected by Covid-19 because we had the upper pool area to ourselves on occasion! The location was also good, with access to the main Thira thoroughfare 5-10 mins walk away. We booked the room with breakfast, and it was a decent spread (the bread and pastries were delicious!), but having the same breakfast 5 days in a row, it would've been good to have a bit of variety.
Stayed 1 night in Sep 2020
Response from George Katsipis on 27 Nov 2020
Thank you for sharing your experience, Ingrid. Myself and my family are delighted that you had a great stay with us. We are so pleased you appreciated our friendly and helpful service, our team are on hand 24/7 to help! We hope that we will have the pleasure of welcoming you back soon. Warm regards, George

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was lovely. The place felt isolated but was actually really close to town without being right on busy thoroughfares. We would definitely stay here again...actually, we look forward to it soon.
The view from our villa.
Stayed 4 nights in Sep 2019
Response from George Katsipis on 5 Feb 2020
Thank you for choosing our family place for your holidays and cant wait to accommodate you again in the future!!! Thank you. Kind Regards, George Katsipis

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good and Central. Good staff, everything’s was taken care for.
Stayed 3 nights in Nov 2018
Response from George on 17 Jan 2020
Thank you for staying with us in our family place in Santorini and we hope to accommodate you again in the future!!!

8/10 Good

May

Liked: Cleanliness, room comfort
Location is very convenient, but bath fixtures are too old
Stayed 4 nights in Oct 2019
Response from George on 17 Jan 2020
Thank you for staying with us in our family place in Santorini anything you mention for our hotel will be in our attention and we will renovated. Thank you Kind Regards, George Katsipis

10/10 Excellent

James M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santorini was everything we hoped it would be. The great people at the hotel recommended wonderful restaurants and arranged a great day of sailing. Found out I’m not much of an ATV driver tho! Thanks for everything
Stayed 1 night in Oct 2019
Response from George on 17 Jan 2020
Thank you for staying with us in our family place in Santorini and we hope to accommodate you again in the future!!! Kind Regards, George Katsipis