The room we stayed in was big and enjoyable. We will stay here again in the future, but hopefully they will have a front desk personnel change, one that is DEFINITELY much more pleasant.
A smile and an accompanying Hello is NOT too much to ask for someone spending $300 on arrival.
He didn't even mention the free breakfast --- Hospitality is the key to service in the United States, don't know if he was a raised in this country, so put him in a different position like gardener where his lack of personal relationship skill are NOT needed.