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Reviews of Wild Palms, a JdV by Hyatt Hotel

3 out of 5
Wild Palms, a JdV by Hyatt Hotel
910 E Fremont Ave, Sunnyvale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ramamurthy

Liked: Cleanliness, staff & service, property conditions & facilities
Lot of construction going on. Breakfast area not convenient and selection of items limited.
Stayed 1 night in Apr 2024

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff and decent, clean rooms; but renovation going on was inconvenience when trying to get checked in later in evening when it was dark, and rooms are getting a bit older in construction so not as quiet as would like.
Stayed 1 night in Apr 2024

8/10 Good

Anais

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at the hotel - the only thing I will say is that if you’re facing the pool it can get a bit loud but otherwise all good
Stayed 4 nights in Jan 2024
Response from Kristen Eckley, Area Director of Guest Services on 16 Apr 2024
Anais, thank you for your review and rating. The pool does indeed get used often and are happy to see people enjoying it. Good news, it is locked after hours so the noise does subside to provide a restful sleep.

2/10 Terrible

Yen-Hsin

Disliked: Staff & service
Disgusting male housekeeping, front desk, and noise male neighbors.
Stayed 4 nights in Apr 2024

8/10 Good

Rénald

Stayed 2 nights in Mar 2024
Response from Kristen Eckley, Area Director of Guest Services on 16 Apr 2024
Thank you for your rating.

10/10 Excellent

Annie

Stayed 2 nights in Jan 2024
Response from Kristen E. Area Director of Guest Services on 24 Mar 2024
Hi Annie, thank you for your 5/5 rating!

6/10 Okay

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stay regularly at the property when visiting family. During this visit the front lobby was under construction making the experience less comfortable. We were not told beforehand that the construction was taking place. We like the room as they are spacious enough , well appointed and clean.
Stayed 2 nights in Feb 2024
Response from Kristen E, Area Director of Guest Services on 23 Mar 2024
Hello Charlene, thank you for your feedback. We have the renovation noted on our website and across all platforms. I'm very sorry it was not seen before arrival and in turn impacted your stay experience.

2/10 Terrible

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristen on 28 Feb 2024
We are saddened to see you did not enjoy your stay with us.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 5 nights in Feb 2024
Response from Kristen on 28 Feb 2024
Thank you for your 5/5 rating, Nick!

10/10 Excellent

momo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 22 Feb 2024
Thank you for your 5/5 rating!

2/10 Terrible

Chandan

Stayed 1 night in Feb 2024
Response from Kristen E, Area Director of Guest Services on 23 Mar 2024
We're dismayed to see you did not enjoy your stay with us. Thank you for the opportunity to serve you.

6/10 Okay

Jess

Business traveller
Disliked: Amenities, property conditions & facilities
Not terrible for the price but in the future would rather pay more to stay somewhere else. I have stayed at 6 Sunnyvale hotels and there's better options. I use a rule of a hotel being at least a 3 star hotel but this felt more low end. Few things to note: Hyatt insists on staff entering your room at least once every 24 hours (I was there 3 days). The sign is pointless they will come in. I don't get it but it's obnoxious. If you like daily housekeeping you would like it but I like privacy, naps and people not messing with my things. Second thing is that despite this place feeling low budget and cheap my deposit for three nights was $225 way more than much nicer hotels in Sunnyvale. Breakfast was skimpy. Super noisy during the day but not bad at night. Won't be back and will not stay at a Hyatt in the future.
Response from Kristen, Area Director of Guest Services on 15 Feb 2024
We're dismayed to hear you had a less than satisfactory stay with us. Thank you for giving us the opportunity to serve you.

10/10 Excellent

MANUEL, melrose park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 14 Feb 2024
Thanks for the 5/5 rating, Manuel!

8/10 Good

Thang

Liked: Amenities
Not satisfied
Stayed 3 nights in Feb 2024
Response from Kristen, Area Director of Guest Services on 14 Feb 2024
Thank you for your 4/5 rating. I'm sorry to hear you are unsatisfied.

8/10 Good

Erin

Stayed 2 nights in Jan 2024
Response from Kristen E. on 6 Feb 2024
Hi Erin, thank you for your 4/5 rating!

8/10 Good

Jose Paz

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kristen E. on 6 Feb 2024
Thank you for your 4/5 rating, Jose!

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
hotel is under renovation all the time, it is a mess.
Stayed 2 nights in Jan 2024
Response from Kristen E. on 22 Jan 2024
We're sorry to hear the lobby renovation efforts negatively impacted your stay experience. Hopefully you will give us another opportunity once they are complete.

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an adorable place!!! Friendly service. Will definitely be booking here again in the future.
Stayed 1 night in Jan 2024
Response from Kristen E. on 17 Jan 2024
Hi Monica! Thank you for the 10/10 rating and review.

8/10 Good

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and came with free breakfast.
Stayed 1 night in Jan 2024
Response from Kristen E. on 14 Jan 2024
Hi Adam, thank you for your rating and stay experience feedback!

10/10 Excellent

Carlota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was more than what we expected. Beautiful room, friendly staff, and convenient location for us.
Stayed 2 nights in Jan 2024
Response from Kristen E. on 14 Jan 2024
Thank you for your review and rating, Carlota!

6/10 Okay

Angel, Marina

We love this property and been staying here for years but it’s been extremely noisy and fleas the last time
Stayed 1 night in Dec 2023
Response from Kristen E. on 14 Jan 2024
Angel, we're sorry to hear this. I hope you shared with feedback with the staff during your stay so it could be addressed.

8/10 Good

Chue Phone

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Kristen-FOM on 7 Jan 2024
Thank you for choosing to stay with us!

4/10 Poor

Nazia

Stayed 1 night in Dec 2023
Response from Kristen E. on 22 Jan 2024
We're saddened to see you did not have an excellent experience with us. Thank you for the opportunity to serve you.

6/10 Okay

patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beware they're remodeling!!
There was no mention that the hotel is going through a renovation when we booked. The prices were the same yet there was inconveniences due to the renovation. There was no real breakfast. And there was no security gates during the day or night. The staff blamed hotels.com for the inconvenience and not alerting me of the remodel. So perhaps that is true.
Stayed 3 nights in Dec 2023
Response from Kristen, FOM on 29 Dec 2023
Hello Patricia, Our leadership team is looking into this matter as it was submitted and should be available information for bookers on all sites, not just our website.

4/10 Poor

nathan

Disliked: Staff & service, property conditions & facilities
It is a renovated apartment complex under construction . The Hyatt name is highly misleading . You have to go deep into the project to find the office and it is poorly illuminated. The girl behind the desk was rude in a weird way. The security gates going in do not lock
Stayed 1 night in Dec 2023
Response from Kristen, FOM on 27 Dec 2023
Hello Nathan, we're saddened to hear the renovation efforts impacted your stay so greatly. Hopefully we will have the opportunity to serve you again after all is complete.

8/10 Good

Maxine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
I was in a newly renovated room. Bed was comfy, room and bathroom were very clean. I had everything I needed. Had a good stay and would stay there again.
Stayed 2 nights in Dec 2023
Response from Kristen, Front Office Manager on 20 Dec 2023
Maxine, thank you for your review and rating.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good / under renovation when I went there
It was under renovation, but the ladies working there provided top-notch service. A minor complaint: there was a pile of towels sitting around for a very long time. The place looked somewhat interesting, but the towels did drop it a few points.
Stayed 1 night in Dec 2023
Response from Kristen, Front Office Manager on 18 Dec 2023
Joseph, thank you for your feedback and the rating.

6/10 Okay

William Anthony

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kristen, Front Office Manager on 18 Dec 2023
We're sorry to read you did not enjoy your stay. Thank you for the opportunity to accommodate you.

10/10 Excellent

HENRY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super fast. Their property is undergoing remodelling so its a little crazy, but understandle.
Stayed 1 night in Dec 2023
Response from Kristen, Front Office Manager on 18 Dec 2023
Hi Henry, thank you for the review and 5/5 rating!

8/10 Good

Siddarth

Liked: Room comfort
Last minute stay
The hotel is going through some construction. The doors to the room and hallways were filled with construction dust. It has potential when construction is done
Stayed 1 night in Dec 2023
Response from Kristen Eckley, Front Office Manager on 15 Dec 2023
Siddarth, thank you for your review. We are excited fo the upcoming new and improved lobby area too. Hope to see you when it's all complete!

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities
In the middle of doing renos, but no complaints. Very good place.
Stayed 1 night in Dec 2023
Response from Kristen E., Front Office Manager on 12 Dec 2023
Hi Troy! We're thrilled to hear our renovation efforts did not impact your stay. Thank you for choosing to stay with us.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Kristen E., Front Office Manager on 12 Dec 2023
Hi Audrey, thank you for your 5/5 rating!

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and comfortable rooms. The hot tub was glorious
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Hi Megan, thank you for staying with us. We're happy to hear you had a relaxing stay!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite hotel and I'm looking forward to the upgrades you're doing. The hallway lights are so bright that the light coming around the door lit up my whole room making it difficult to sleep. Maybe, if they must be that bright for safety, the bed could be on the other wall. But, I did still enjoy my stay and will be back.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you for your feedback, Becky. We will look into your comments and see if there is anything we can do to resolve this issue you described.

4/10 Poor

Betty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The construction going on makes everything very inconvenient. The continental breakfast was limited and unsatisfactory. We went to Safeway to buy breakfast items. The bathroom was dirty and one of the glasses looked like it hadn’t been washed in a long time. I was very disappointed that the rate of the stay was not significantly reduced to match the inconvenience of the remodel.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
We're saddened to hear that the renovation efforts and amended offerings impacted your stay. Hopefully you will give us another opportunity to reset your expectations once all is complete in 2024.

8/10 Good

Ken

Stayed 1 night in Nov 2023
Response from Kristen Eckley, Front Office Manager on 15 Dec 2023
Thank you for your 4/5 rating, Ken.

6/10 Okay

Valeria

Stayed 2 nights in Nov 2023
Response from Front Office Manager on 27 Nov 2023
We're saddened to see you did not enjoy your stay with us. Thank you for giving us the opportunity to accommodate you.

4/10 Poor

Barb

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Handicap accessible….no
Stayed 1 night in Nov 2023
Response from Front Office Manager on 21 Nov 2023
While we are under renovation, we have installed ramps at various other entry points. I'm very sorry if these ramps were not near your room location.

2/10 Terrible

Funda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under a construction which is not shared in the Expedia or at their web site at all. I wouldn’t book this hotel in this case. I traveled alone and didn’t feel safe using the side door located on the side where the car park is. The door was not locked or monitored at any times. There is no elevator or nobody to help you carry your lagguage. The price of the hotel is $227 per night which you expect room service or some kind of a concierge but none of these exist in the hotel. They have very limited food or beverage options. The front desk is located in an area that doesn’t look like a front desk. The hotel should transparently share the information that there is a construction going on. I didn’t pay for the experience that I had. I was hoping to stay in a decent hotel. Thanks.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for your feedback. We will discuss with our management team what areas we can improve upon while our renovations efforts are underway.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Hi Donald! Thank you for your 4/5 rating!

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel under construction
It would have been good to know that the hotel was under construction when making the reservation! This also meant no breakfast. Very disappointing for somewhere I have stayed at several times in the past.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for sharing your feedback. We are working tirelessly to ensure communication is provided. We're very sorry it did not get to you prior to your stay.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for sharing your rating!

2/10 Terrible

Manuel

Stayed 5 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
We're sorry to hear you had a less than satisfactory experience.

10/10 Excellent

Christine, Mercer Island

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property and a good value. It is undergoing some renovation but that wasn’t a big problem.
Stayed 9 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Christine, thank you for your 5/5 rating!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool only
The hotel is undergoing some renovations and it was a little tough to find the front desk, and breakfast is not as great as before but still a great little get away.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for your review and rating, Ronald!

6/10 Okay

Tekola

Travelled with family
Liked: Cleanliness
Decent Place .
Information about major ongoing hotel construction/remodelling work should have been shared. I learned about it on arrival. I did not like the lack of transparency, which affected my stay negatively. Otherwise, it is decent place to stay had it not been for the constriction.
Stayed 6 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Tekola, thank you for sharing your feedback. renovation efforts are posted on our website now and on reservations. Our apologies for the lack of communication.

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Connie, thank you for your 10/10 rating!

8/10 Good

Jackson

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for your 4/5 rating!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were set up great, extremely comfortable and pleasant. They were in the middle of remodeling the lobby and the breakfast was limited because of that. But the staff was so accommodating and sitting by the pool was comfortable and great for visiting with our extended family.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
Janet, thank you for your review!

2/10 Terrible

Bo, Los Angeles

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They are currently under construction. The noise in the morning is terrible
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Nov 2023
We're sorry the renovations negatively impacted your stay. We are working tirelessly to ensure it causes the least amount of impact t our guests.